Hammond Lumber Company - Rochester, NH

Not impressed at all. The yard help follows you around doesn't actually help is just there to make sure that you don't steal anything. I found the prices to be between 33 and 45% higher than comparable materials at other yards. Seems like they have too much Manpower and not enough customer service. If I had completed my purchase, which I did not due to the cost of the material I would have dealt with five separate people for a simple transaction.

Anita went above and beyond in helping me to identify a product that I need to match. You nailed it Anita, thank you, thanks again Hammond Lumber

It took a couple of people. But they got it done and had what I needed.

Again, they had what I needed didn't have to ten miles.

Worst shopping experience ever. Wasn’t in there 5 min and 3 people bombarded me asking if I needed any help. Normally this wouldn’t be a big deal but what I didn’t appreciate was the last salesperson. He asked me if I needed help to which I responded by saying “I’m just looking thank you”. He proceeded to roll his eyes, walk over to the other sales associate, and say “They’re Just looking” in a sarcastic manner. First time and last time ever being in there. Stick to the big box stores for a more pleasurable experience.

Loved picking out our cabinets. Donna was absolutely wonderful in every way. She was in tune with our wants and budget and was so helpful. Thank you Donna!!

This is my go to building supplier. Staff is very knowledgeable from the counter to the yard. You mention to customers that you buy at Brocks’s and they know that there project is being done with quality products.

I went in looking for LVT. The group at Brock's were very helpful, knowledgeable, polite. They had a large selection of choices which only helped. My issue was trying to narrow it down to make a choice. Impossible! Great place to start and end your shopping.

The materials this location has to offer are not part of this review. I paid for a Flooring Contractor from this location to install hardwood flooring that was also purchased from this location. The Flooring Contractor brought his daughter to help. They punctured a pex water heating line during floor installation on 2nd floor. The damage took over a year before leaks were detected. Time and money wasted on roofing, plumbing and HVAC technicians in effort to identify the source of the issue. Three separate rooms worth of wall and ceiling damage along with mold issues. I do not ever recommend contracting services from this location in Rochester NH. You will not be met with quality or compensation

Stephanie in Brock's kitchen department is wonderful. She has great ideas and solutions to design challenges. Thank you for always making me feel like your most important client, despite my modest budget, Stephanie!

This place is unbelievable. Knowlebgable and helpful the New Hampshire way... staigtht to the point. Everything you hope for in a local hardware store, not a chain !and boy, do they deliver

I am writing to acknowledge a wonderful and generous man named Bob Stapleton. He was kind enough to help me with some projects I am doing for an animal shelter I volunteer at. I won’t list specifics to insure privacy and also to show respect for his kindness.

Thank you so much Bob and thank you Brocks for serving the community! You have done something wonderful. Another man’s trash is another man’s treasure. Thank you kindly.

Your website says “No appointment necessary to stop in and browse”
I did just that today...
I was very disappointed ☹️ that the 15 +/- minutes I spent walking around no on every acknowledge me! I made it a point to circle your unusual large customer service desk, which had at least 5 employees there, and no one ever asked “ may I help you”
I am updating my kitchen and and was hoping for some information on the many counter top options.
I don’t think I’ll be returning!

Quality products that are in stock, huge variety. High end tools and supplies as well. Very helpful staff, helped me order materials that were special order and delivered to my house for free. Great experience.

Awesome with a knowledgeable staff. Unlike the big box stores in town. And if they don't have it they can order it and deliver it to you. Will definitely recommend every chance I get.

Mixed experience. We had a really great experience with the window and door department. The gentleman who helped us was kind, timely, knowledgeable, etc. HOWEVER...my husband and I went to Brock’s recently to simply order paint samples and witnessed one employee get upset with another, in front of us, when he asked her to take over our paint samples (as if we, the customer, were a huge inconvenience). Then, I heard another employee slam a phone down and say “Jesus Christ”, only to return to the phone moments later, seemingly having put a customer on hold. Then another employee said “WTF” in front of us. This was ALL within 30 minutes of us simply waiting for paint samples. It’s the time of COVID. I get it. But you are a business that is clearly BOOMING. Customers should not be an inconvenience to you. If you feel that way, at least try to hide it (customer service 101). I’m writing this review because, despite what I witnessed, I wanted to give them another try. When I called to order more paint samples over the phone (rather than waiting in the store and listening to employees swear and pop-off), the gentleman on the phone responded to my request by saying “well...then come in the store and get them?” (with an attitude) Apparently they don’t allow you to order paint samples over the phone, which is fine, but is there a reason to respond to my request with an attitude? I’m livid. I hung up and purchased my paint samples elsewhere.

This place is the worst business I contracted them to install a new tile floor in my Brand new kitchen the first installer started the job got a quarter of the way started and left stayTrying that he needed to plow and couldn't find the time to do the job then they sent a husband and wife crew to finish they completely messed up the whole jod ended up in Court and thank the Lord didn't have to pay the rest of the bill however had to eat cost of new contractor to do the job right do yourself a favor and don't use Brock's floor services for a dog house nevermind your house

Great prices and friendly staff. The real pros buy here, not the orange place next door. Even special orders are quick!

Brock's has a real Quality Lumber Yard with people who are helpful and know what they're doing. You pay a little bit more forward than you would at the big box stores but the quality difference shows.

I am very satisfied customer. They have wide selection of stuf, big lumber yard, tools and power tools, carpets, flooring...and much more. I ended up ordering hickory engineered hardwood floor. They offered the best price if I pay cash and delivery to my house.

I walked in and there were about 5-6 employees standing at the counter. While shopping for a cordless nail gun I grabbed a informational flyer and put it in my back pocket. When I got to the next aisle I saw an employee in a dress shirt walking from the counter to assist us, we greeted him with a " Hi, we have a quick question"
His response was as immediate as it was inconsiderate :"Well, the question is, what did you just put in your back pocket?"
I showed him the flyer, which was in clear view at the time, and said "Do you mean this flyer?"
His face dropped as he could tell I was taken back by his approach.
First of all, there were no small items at all where I had grabbed the flyer, only tools cabled to the wall, router bit were 20 feet away and he was in clear view of the aisle, although half distracted talking to co-workers. Second, the flyer, which is intended to be grabbed , was visible had he made any attempt to look. Third, his approach would have been the perfect time to simply feel out or recon the "situation" (as he erroneously perceived it) rather than bluntly accuse someone on a whim. There is a reason that loss prevention exists: it is so skilled observers can mitigate theft without offending the customers or profiling....and in this example, it certainly felt like that. I was in my paint covered, stained work shorts and a t-shirt at the time, so was my friend. But we are not 20 year old kids, we are contractors in our mid-thirties that look very much like many other contractors after a hard day of stone and mortar work. Long story short: hire a loss prevention expert so that your vigilante employee (or likely manager in this case) does not offend someone who may do more than just post a bad google review.

I have worked with both flooring and cabinetry. The staff are great. Ann, in flooring, made sure we know the best care for the new hardwood floors we chose and kept us apprised of delivery. Donna, in cabinetry, was extremely helpful in all aspects of choosing our cabinets.

Always helpful and pleasant. Prices are cheaper or at least comparable to the big box store. You will always get great customer service.

ALWAYS FOR the little companies that are still in business not to let the big companies for tomorrow out of business

There not worth 1 star. Bought almost 5000$ in trex decking and railing received wrong product from counter person (not trex) blamed it on yard person when he handed them to us. Customer service there isn't any I tried to buy local instead of box store s .I would recommend going elsewhere!

**Flooring held up carpet not so much**
Overall I am pleased with the outcome. Eddie did a great job on my vinyl kitchen/pantry and entryway! Randy was really nice and did a pretty good job on the carpets, but both times he came out (duplex carpeted over a 2 week span) he did a really lousy clean up job (carpet fibers everywhere), and even after I brought this to management attention after the first time, he did the same thing when he came to carpet the 2nd side of the duplex. So I will be vacuuming up the mess, which is irritating considering how much money I spent for the carpets, and resulted in a 4 star review instead of 5.