- 389 Farmington Falls Rd, Farmington, ME 04938
- Free Estimates
- Licensed & Insured
- Metal Roof
- TPO Roof
- Hip Roof
About the Business
What people say about “Hammond Lumber Company”?
Customer feedback is overwhelmingly positive, highlighting exceptional customer service, knowledgeable staff, and a welcoming atmosphere. Many customers noted how helpful and friendly the employees were, often going above and beyond to assist with specific needs and projects. However, some concerns were raised regarding pricing, which some customers find to be higher than competitors. Despite this, the quality of products and the commitment to customer satisfaction keep many returning. The delivery service was also praised for its efficiency and convenience, adding to the overall positive experience with the company.
What Users Like The Most
- The service is unbeatable. The people are all exceptional…..I’ll pay a little more for amazing service.
- Absolutely blown away by the customer service. I was treated with kindness, respect, and enthusiasm.
- Excellent service, friendly staff, incredible selection.
- They helped me put together everything I needed for my project. It wouldn't all fit in my car so they delivered everything the next day free of charge.
- Hammond Lumber is a great place to work with. Great people, great service and their own mills to back it up.
What Users Like The Least
- Although the staff is knowledgeable and quite helpful, the pricing continues to be a huge issue to a small contractor just trying to make a living.
- Sometimes there more money than others.
- Their prices are a bit higher than Lowe's or HD.
Recommended Reviews
Was in from out of town. Doing some building projects locally. Visited a couple of times and both times the staff and customer service people were super helpful and friendly. Jeanne at the counter could not have been more helpful and courteous. And Ashton helped load our car and did a great job making us feel like we were the only customer that day.
Today I visited the store and I was extremely pleased with that legendary service the customer service member John provided me today. I was able to ask him price ranges for the different types of wood that I was looking for I also asked if he could guide me to where I could View so I could evaluate the quality and John very pleasantly took the time to walk around the store and Warehouse area with me so I could see the products I was seeking. Absolutely wonderful customer service at the store I am very grateful. The quality of this wood is beautiful and I love the delivery service as well.
The lumber is very good, far better than other places. 4 stars only because they’re quite pricey…. the store items are a fair bit higher than the big box stores…but, the service is unbeatable. The people are all exceptional…..I’ll pay a little more for amazing service, but for big orders, I’ll likely go to a big box store much further away. Sad they can’t price match their nice selection of dewalt 20v tools.
**added a star because of customer service. Eric called to inform me they do price match certain items, and the tool I was looking at was now on sale ($50 off),so I will stop in soon!
Company Locations
Head Office
Branch Offices
- 389 Farmington Falls Rd, Farmington, ME 04938
- Free Estimates
- Licensed & Insured
- Metal Roof
- TPO Roof
- Hip Roof