Freedom Chevrolet

Mike is so great to work with, the whole process is such a breeze! He’s so helpful and very proactive!

I just bought a 2015 Chevrolet truck and the staff was awesome they didn't pressure you into buying a new car the staff was amazing so if you need a new car or truck please give them a call or go by there you want regret it and they will take good care of you.

Freedom Chevrolet has been a pleasure to deal with. We have purchased numerous service trucks from Mike Fossett and have always had great experiences. Highly recommended!

Amazing sales staff. Makes buying a car super easy! Go see Nate Jackson for your next car purchase. You will not regret your decision!

Freedom Chevrolet in Big Stone Gap exceeded all my expectations! From the moment I walked in, the sales team was incredibly friendly and knowledgeable, making the car-buying process smooth and stress-free. Their service department is equally top-notch; they're efficient, thorough, and always go the extra mile. I highly recommend Freedom Chevrolet for anyone looking for a great car and exceptional service.

I have had nothing but positive experiences at Freedom Chevrolet, both when purchasing my car and when bringing it in for service. The staff is always friendly, professional, and helpful. Always goes above and beyond to ensure my car is taken care of. I would highly recommend Freedom Chevrolet to anyone looking for a dealership that puts customer satisfaction first.

Awesome staff....found me a great vehicle at the payment I needed. Delivered vehicle right to my door. Top notch experience from beginning to end.

This had to be my worst experience EVER in all my life of buying anything- it was filled with lies, misinformation, and miscommunication between members of their own company on different lvls. In fact, if you check my history, you can see that I usually do not even do reviews, but with the disgusting experience I had, it is warranted. I had flown in from another state to buy this vehicle because i was in dire need of a car. The first issue was the mileage. The advertised mileage for this car was over around a 800 mile difference, which made it very close to the “bumper to bumper” warranty. So, that is a smaller amount of miles for me that I am covered with under a used car after any issues I notice after purchase. Another issue was that there was a very audible squeak that was heard upon acceleration. I expressed this to Nate and he said that he would have the guys take it back to the garage and check it under the hood what was going on. Instead, they just drove it around the block and provided a guess on what the issue was. They refused to adjust the price, leaving me to deal with the repairs. Because of the extra mileage, I decided to have it shipped. I bought this car on a Friday and was assured that my car would arrive on the following Tuesday/Wednesday. I was repeatedly told by Nate that my title would be mailed to the lean holder and the registration and other documents needed to be able to drive the car, would be mailed to me within a week or two. On Monday, I called to follow up on a time I should expect for the delivery and I was told that no one from the company had set a time even to pick up the vehicle. I was calling this dealership for about a week and a half for updates and they were moving very lackadaisical to get it shipped to me. Nate had told me that the issue was expedited, but after a week and a half of calling, there was still no update. He also told me that they set up the payment and processing for the shipping that Friday I had come in to purchase, and he emailed me the receipt. I checked the date on the receipt, and it stated that it was actually not submitted until the following Monday. So, for about 2 weeks, I was not able to see or drive a car that I put a huge down payment on. To add insult to injury, I was told they still did not mail my paperwork.
Finally, the manager, Sabrina, had to have another company to ship my car to me. I was told my registration and other paperwork needed would be inside the car. When I got the car, There were still MORE issues. The paperwork was not there. They then told me it would be delivered to the county clerk’s office. I went to the county clerk’s office to find out there was an issue with whatever the dealership had sent and everything was sent back to them. With all this back and forth, I was not able to drive this car for almost up to a month. The other issue was my second key fob. The dealership is under signed contract that they owe me two key fobs. However, the second one did not work. I changed the batteries and it still did not work. I called the dealership to speak to the manager and she refused to get on the phone with me. They transferred the call to her and it would go straight to vm every time and one time, one of her employees had asked if I call another day because she was tired because she was in a lot of meetings that day. I then spoke with nate, who stated that they had checked the key fobs before they sent the car. So, for some strange reason, in the short time span from being at the dealership to the distance that it was delivered to me, the key fob magically stopped working?! They told me that because it was now in my possession, there was nothing they can do about it. Which breaks the contract they had me sign. So, I scheduled a time to go to a Dodge dealership and told me the key fob was NEVER EVEN PROGRAMMED. They stated that there was no way that the dealership could have checked/programmed because they are not Dodge. If it was a life or death situation to choose to work with this dealership, I’d rather not live.

We have had the best experience here at Freedom Chevrolet all the Staff have been wonderful. Want to give a shout out to Becky Murray she's the best we love her❤️. I would highly recommend them to anyone looking for a 5 star place.

Came here to get my lug nuts removed due to not having the key and they told me it would be $280. They also told me that I would have to sign a document stating if anything got damaged in the process, they wouldn’t be held responsible. I went to a different Chevrolet dealership and was given a $115 estimate and was ensured that if anything got damaged, I would not be financially responsible. I would not recommend this dealerships service or parts department.

A++++. Excellent customer service all around. Mike Kennedy went above and beyond to make our purchase as easy as possible. Went back two days later and purchased a second vehicle. Highly recommend.

We are repeat customers at Freedom Chevrolet. I highly recommend the helpful and knowledgeable staff for your new or used vehicle needs.

Saw a used Acadia online and called to see if I could come look at it. Turns out it was loaned out. A week or two later they got it back so I drove the hour to look. At this point it had 5000 more miles on it and they didn't budge on price. The price of the Acadia was fine but they did not give much for my trade. The Acadia had old tires and they wouldn't replace but offered "dealer cost" on new tires when needed - surprise, 2 months later I need new tires and "dealer cost" is almost $300 more than anywhere else. Since buying the car in Oct, I've replaced all of the window wipers (rear one was falling off), need new tires, and an alignment as it pulls to the right. The parking brake sensor is malfunctioning, as is the rear hands free lift gate sensor. There's also a loose parts noise coming from under the driver's seat that I had to pay over $70 for another dealer to diagnose because it's not covered under the CPO warranty. All of these things were present before purchasing and some could've been caused by the person it was loaned to but the car was clearly never checked after that. It also took 2 months to get my registration (they sent it to the wrong county clerk originally) and I'm still waiting on a refund for the excess registration fees. I caved and bought the car because I'm expecting twins and needed a larger car, but definitely regret the purchase! Wouldn't recommend this dealer for used cars. Giving two stars because the salesman was nice enough and really just the messenger.

My salesperson, Nathan Jackson, was honest and straightforward the whole time. He answered all my questions quickly and completely. When it came time to come get the car, he had everything ready to go for me. This was the most pleasant experience I have had buying a car.

Mike Kennedy was very personal & organized. He was very well informed on how my new car performed & answered all my questions. He made sure I was comfortable & confident in my purchase. I could not ask for a better salesman. Thank you for a wonderful experience.I will be buying all my cars in the future from Mike Kennedy.

Great buying experience. I got the vehicle I wanted at a fair price. Mike Kennedy was great to work with. I highly recommend Freedom Chevrolet.

Just bought my Chevy Trail boss and i have to say thanks to Joseph and the team for all their help.

Everyone at Freedom Chevrolet went beyond to see that I got into the 2025 Trax that caught my eye that is the perfect color. Estefan was very helpful. I suggest you buy local instead of driving miles away.

I named my new car Lucky cause I didn’t think I would own a brand new car.

Linda Miller

Great customer service - they are extremely nice and works to provide what the customer is looking for at a fair price. Will go back again if I am ever looking again for a vehicle.

I had a five star experience with Trey and Tim at Freedom Chevrolet! Everything was quick and easy! Would definitely do business with Trey again!!

We highly recommend Angela! She helped us get a really good deal and got us into a new 2025 trax! She was patient with us and very helpful with any questions we had during the process!

I just bought my wife a 2025 Chevy Trailblazer. The staff is awesome and very helpful, and the best prices I have found yet. I will be back to buy again.

Beckie took great care of us. It is always great to purchase from Freedom in Big Stone! Wouldn't go anywhere else!!

Honest, trustworthy service personnel and sales staff, best place in the area to buy a vehicle or have one repaired

Nate Jackson was great to deal with. Very helpful without putting any pressure to purchase! I drove 1.5 hours over 10 minutes for that specific reason. I did however not receive a $500 rebate due to issues with i.d. me, other than that great experience

Amazing people working there and it is definitely worth checking out. They will do anything they can to take care of you.

I can't say enough about Pat and Becky. They went above and beyond to help my family. I'm a repeat customer and will continue to be. Thank you guys for all you done..

Nate and the Freedom Chevrolet staff were outstanding. I got a great deal, and I love my new 2024 Tahoe! Thank you… I couldn’t be happier!!

Pamela Gibson

If you want the best car buying experience ever, you need to see Nate Jackson at Freedom Chevrolet in Big Stone Gap. He is not the typical high pressure car salesman. He is extremely honest, courteous, and helpful. When a small defect was discovered on the vehicle we were buying, he agreed to order a replacement part and get it installed. He also had the vehicle delivered to our home in Johnson City, TN. Overall, we could not ask for a better buying experience.

Hands down the easiest and best car buying experience I have ever had! Nate and Pat made everything easy and clear and gave me peace of mind that I was in the right place. ❤️

Competent friendly service department, and informative. They informed us about our tires needing replacement soon. They always notice what needs to be done. Excellent service department.

Updated review (2024): This service department just keeps getting better! Quality service from hood to trunk! Efficient, timely, professional service work with a great, personable team and comfortable waiting room. I only knocked off a star because I miss the live video run through with the mechanic and am told this feature will be coming soon!

Freedom Chevrolet in Big Stone Gap, VA is a fantastic dealership that truly goes the extra mile for its customers. I recently had the pleasure of purchasing a vehicle from them, and I was thoroughly impressed with every aspect of their service.
The sales department was exceptional. They listened carefully to my needs and preferences, and they worked diligently to find the perfect vehicle for me within my budget. They were transparent and upfront throughout the entire process, and they patiently answered all of my questions. I never felt pressured or rushed, and I truly felt like they were invested in helping me make the best decision.
The service department is top-notch. They are knowledgeable, efficient, and always willing to go the extra mile. They have taken care of my vehicle maintenance needs promptly and professionally, and they always keep me informed about the status of my vehicle.
The parts department is also commendable. They have a vast inventory of parts, and they are always willing to help me find the exact part I need. They are knowledgeable about the different parts and can offer valuable advice.
Overall, my experience with Freedom Chevrolet was outstanding. The sales, service, and parts departments all work together seamlessly to provide exceptional customer service. I highly recommend Freedom Chevrolet to anyone looking for a reliable and trustworthy dealership. They are committed to providing the right vehicle at the right price, and they truly value their customers.

Purchased 2 keys and pod to be programmed. The car was brought in on a Thursday evening and I didn't get it until the following Wednesday. Nobody called to let me know the car was ready. Not good!@