Ferris Home Improvements

We recently had sliding glass doors installed on our front porch in Rehoboth Beach, DE, and had the pleasure of working with Ferris Home Improvement. We reached out to four different companies, and while Ferris wasn’t the lowest bid, they came in at a fair mid-range price and stood out for their professionalism from the start.
Tim was our initial contact, and he guided us through the proposal process with clarity and professionalism. Once we moved forward with the project, Lupe became our main point of contact while the doors were being manufactured and delivered. She kept us informed every step of the way, and her communication was timely, helpful, and courteous.
When it came time for installation, Scott oversaw the process. He went above and beyond to ensure everything was done properly, walking us through the final inspection and taking the time to explain key details we needed to know about the doors and their operation.
We couldn’t be happier with the end result and the level of service we received. It’s clear that Ferris Home Improvement values both quality workmanship and excellent customer service. Highly recommend!

Can’t thank Meredith and the team enough for our kitchen remodel. We had a vision and they brought it to life. I decided to start the renovation while having a newborn because I was inpatient and so glad I did because we had no issues or stress during our entire project. Everything was scheduled and mapped out so there were no questions on what was happening. Shout out to all the sub-contractors for great work but especially Glenn who is thorough, has an eye for detail and incredible at his trade! We will certainly be back for other projects as they come up.

I love this company- such amazing customer service and the crew is hardworking and gave such attention to details. Mike Plouffe our salesperson is so nice and helpful- I love my door ♥️ and my windows are amazing- such quality! Highly recommend Ferris!

After nearly a year—from when the contract was finalized in April 2024 to my final conversations with Ferris in April 2025, and after going through three different project managers—I can finally say the deck replacement project is done.

The initial planning stage was promising. Ferris had done a great job replacing my roof in the past, which is why I chose them again. The project began smoothly with the demolition of the old deck. As with many construction projects, there were some challenges with material quality and the finishing touches. Unfortunately, the final details were poorly executed in some areas and required corrections.

What turned out to be most frustrating was how long it took to address those issues—months of emails and calls, some of which went unanswered because the project manager had left the company. In the end, a plank and three spindles were installed with deep cracks and splinters—not due to decay, but simply poor installation. The final project manager stated that materials were not covered under the warranty. I was (and still am) very dissatisfied with that response. Even the painters I hired separately were surprised these materials had been left that way.

I’m giving three stars for the parts that were done well, but overall, the experience was disappointing due to the poor service at the end. I hope this helps others when choosing a deck builder.

I wanted to wait a year after our renovations to write a review. Yes, we definitely were happy with Ferris. Probably the best company we've dealt with. They work with and communicate with several sub contractors very well. We did have some painting issues, but they did send the painters back to fix it. Doing a kitchen and bathroom together were pretty big jobs, and they handled it well. Nobody likes dealing with a contractor for months and months, but they wrapped it up in a reasonable time.

After a year, everything is holding up well. We're very pleased.

We had an excellent experience with Ferris through the design and completion of our main bathroom remodel. Tina seemed to immediately understand our vision and worked through all the design and material selection details with us. We appreciated that the job didn't start until all the materials were received. This allowed the project to run to the schedule with only a few days delay due to an unexpected beam under the subfloor that needed to be worked around.

Danny was a responsive project manager with a keen eye to detail. Dan and the Ferris team, Smitty's plumbing, and the electrical subcontractors were all easy to work with, friendly, and respectful during their portions of the job. The tile team did an amazing job with the different tile types, especially the envelope floor and the natural slate accent tiles. The drywall team were also top notch. We felt supported throughout by the front office team. It was an organized, phased process that brought what Tina designed to life and exceeded our expectations.

We will definitely work with Ferris for our next home improvement project.

I’ve been working with Gayle to remodel my house and I cannot recommend her enough! She has been INCREDIBLE! I met with multiple contractors and designers and I am so happy with how Gayle has made all my dreams come true, while being super accommodating to my crazy schedule and dealing with all my design changes — I highly highly recommend for all kitchen, laundry room and bathroom needs! Thank you, Gayle!!!

Had a new roof, gutters, fascia done on my home last year after they were recommended by a friend. Super disappointed with the service, they came out several times and left a mess each time even after I pointed it out the first time, throwing trash all over the yard and on my fuel tank. They shattered my skylight without warning into my kitchen while I was inside, still finding bits of glass when I sweep to this day. They didn't replace that for about a month and left osb over it. Why start a job you're not prepared to finish? Flashing was done poorly in some areas, and not at all in others. On the third trip out, some of the employees didn't even know what they had been called out to do and I had to remind them to check the contract and do the work on the proper order; these same guys also forgot to bring enough material so I was without a gutter for a while, but they left plenty of scrap metal all over my yard. Those particular employees were passive aggressive and resentful, presumably because I pointed out their shoddy work to the office. Office wasn't receptive after pointing out issues during the first two visits, so I didn't bother having them come out to fix it, knowing it would not be done right. Some companies have a high price tag and workmanship to support it, these guys just have the price tag. Do yourself a favor and look at other established roofers around the state.

I’ve had Ferris Home Improvements replace a bow window in my kitchen and redo a bathroom, and I’ve just contracted with them to replace my deck! Every experience I’ve had with them has been met with friendly professionalism and respect from the sales people, designers, and work crews alike. They answered any questions, and I never felt unsafe with them in my house, even if I wasn’t able to be there. The jobs weren’t finished until I was completely satisfied.

Ferris has renovated 2 bathrooms and are about to do another bathroom and laundry room at my house. They do great work, are fantastic at communicating and I cannot recommend them enough. Meredith has helped me design my dream bathroom, and has been truly THE BEST, and every step of the process has been easy. Dan, the project manager, was always super helpful and easy to reach. Cory was also so helpful and answered all of my questions. They are a great team. I will be hiring Ferris for all my home improvement projects!

Ferris built a huge deck for me and it came out great. Tim B was my initial contact who came out to the house and priced everything. He is a wealth of experience and knowledge and steered me through the whole thing. Justin B was the super on the job and he along with the crew did a fantastic job. I could not be happier.

Replaced an almost 30 year old roof. Received a few estimates. Ferris was well priced. We had Sam come out to help choose the roof we wanted and give us a price. Sam was great! Very attentive, responsive and knowledgeable. Working with Ferris was extremely easy. Paul, our project manager was also wonderful. He was very respectful of our property and so was his crew. The job was done in one day and our roof looks so nice. After the job was done there was some kind of liquid on our driveway (not sure if it was from a piece of equipment or dumpster). Paul came out twice and took care of it himself. I can’t say enough about our positive experience with Ferris. Highly recommend for new roof.

I definitely would advise going with another more professional and competent kitchen remodel design company! The designer we were with made endless mistakes and would never own up to any of them. She made one trip to our home in the beginning to look at the kitchen and measure, which was off by far for our island spacing. There was another gap where cabinets meet because of her measurements that our contractor corrected. The list of her mistakes is endless. After a blow up to get her back out to do a final measurement before the project began, she still didn’t get measurements correct. Luckily, we had an amazing contractor who cleaned up her mistakes, taking extra time and at a cost! Bottom line, do your homework and go with a professional designer and company and shop at places you want to go to, not who they contract with! You will save yourself a lot of frustration, time and money!

Kitchen Remodel with Ferris Home Improvements

We absolutely love our new kitchen. We had such a wonderful experience from start to finish. Our Sales Consultant, Sunny Donovan, guided us in finding the perfect choices for our remodel. Danny Heath, our Project Manager, was available to us at all times and through phone calls and visits staying in close contact throughout the remodel with each Contractor. The Contractors were all excellent and very professional, answering any and all questions. Their work was phenomenal and everyone stayed on schedule, but did not rush or cut corners. Chuck, the carpenter, was excellent in all aspects from prep work to cabinet installation and much more. Adolfo, the electrician from Summerfield, met all our wants and needs with the new and different lighting configurations we had. Preston and his crew were excellent painters and made sure we were totally satisfied with all aspects of the painting of the kitchen and pantry. Smitty, the plumber, made sure that the plumbing was done as soon as it was ready allowing us to use the kitchen with the least amount of disruption. Everyone who was a part of our remodel was amazing and responsive. From planning through the final day it was a great experience which gave us the kitchen of our dreams! Definitely highly recommend Ferris Home Improvements for any remodeling or home projects you have in mind. We are already looking into a bathroom remodel in the near future. Thank you to everyone at Ferris Home Improvements!

Perry & Julie Best

Ferris Home Improvement did a great job installing our deck. The work crew were always on time and very detailed. New Deck looks wonderful.

Ferris' crew, led by project manager Danny, did an exceptional job installing my new shower and bathroom! They were professional, courteous, and attentive to every detail. The result is a beautiful, functional, and safe space that exceeds my expectations.

Danny's leadership and project management skills are top-notch. His crew was efficient, respectful, and ensured a smooth process from start to finish.

I highly recommend Ferris and Danny's team for any bathroom renovation. Their commitment to excellence and customer satisfaction is unparalleled. Thank you, Danny and Ferris, for a job well done!

A lot of the roofing contractors in the area do great work at a reasonable price. So sometimes it just falls down to the salesman experience to make you feel comfortable. Others try to play games (Had one negotiate a 15k difference from their original price to final price).

Ferris from that first salesman experience to follow-ups was phenomenal. The salesman was straightforward with me, inspected everything I wanted replaced, gave me fair warning on how the quote was structured and prepared me for how much to have in budget in reserve in a just in case scenario.

From that, to the crew coming out. They gave me a time, and arrived exactly on time, and began working near immediately. Their crew worked fast, efficient, and quiet. I've got three dogs that are all barkers, who barely even knew that there were people on the property!

Cleanup left my property looking better than when they arrived, and everyone was friendly throughout the entire process. I believe they spent a good hour almost cleaning up my property to make sure everything was in good standing.

From my experience of looking at 5+ contractors in the area and getting quotes from all of them, Ferris was of the top 2 in my book. The experience I had with their salesman and the pricing put them in top place and why I went with them, and I'm recommending anyone I know who's looking for roof work to give them a call.

"We recently had a new roof installed, and from start to finish, the experience was fantastic. From the salesperson, Austin, to the entire installation crew, everyone was knowledgeable and professional. They took the time to explain everything to us, answer all our questions, and ensure we were comfortable with the process. The installation crew was efficient, thorough, and did an excellent job. We are so happy with our new roof and highly recommend their services to anyone in need of roofing work!"

My husband and I have had a few great experiences with Ferris. Previously, they replaced our vinyl siding, then our windows, and 2 days ago replaced an exterior door at the back of our garage. Mike Plouffe is very professional and nice to work with during the planning and estimate time, the workers are also very professional, reliable, and detail oriented. You won’t be disappointed with their work. We will always reach out to them first when doing any future home improvements.

Ferris did an incredible job on my roof. The whole process was seamless from the sales process to the execution of the job. My salesman was very responsive during the process, all my questions were answered in a timely matter. It was extremely helpful to have a project manager on site during the day of installation to answer any questions and oversee the job. Oh yea, and they do financing too, which is a plus! Would recommend any of their services!

Lovely lady that answers the phone, so pleasant. We just had Monty out for window service. What a delightful man. We look forward to our repair. Thank you.

We needed to replace our front door. Our Salesman Sam came to us with options for windows, door and hardware. He was patient while we made our decisions. He was very through from initiation of the sale, time line as well as expectations for the day the door was installed. Overall, we are happy with the purchase.

This was our third project with Ferris. Their pricing is compatible with their peers. What we like the best is the level of detail in the project plans. All parts of the project are outlined and clear on products and build. We will definitely have them back for our next project.

We have used Ferris Home Improvements for three separate projects. All three were completed on time and on budget. Sam was excellent in explaining the process and walking us through expectations along the way. Sam was excellent in answering all my questions. We have recommended Ferris to friends and would use them again in the future.

We have a traditional Havertown colonial which had windows from the 1980’s that desperately needed to be replaced (probably decades ago). Sam was great to work with for the actual sale. He was quick, efficient, gave all the options and worked with our budget. We never felt pressured. There was a small hiccup with one of the windows but the project manager (Scott?) came up right away (drove all the way from a project at the shore) to rectify it right away. He also gave my husband a run through of all the windows, warranty, etc. overall a good experience for a much overdue project. I recommend and would use them personally for future projects.

Ferris just finished a siding and gutter job for me. The continue to do excellent work. The sales team and process was easy and comprehensive. Great communication from the Project Manger. The entire team was extremely professional.

Sam Commale was referred to my parents, not once but twice and came through both times in an extraordinary way! First, they needed a roof and Sam’s professionalism, honesty and expertise win them over. Because he did such a great job on helping them with the roof, they used him again for window replacements. Again, the same result. Expert installation based on a great recommendation on what my parents needed. I would highly recommend Sam for any home improvement job that requires an honest quote based off of your needs and affordability.

Replaced my entire front door with side windows and transom in one day, absolutely no touch up required, totally changed the curb appeal of my home.
And now my miniature schnauzer can see out!

We had Ferris replace quite a few windows in our home. Sam Commale was very pleasant to work with. He was thorough and clear about the cost, the installation process, and everything that goes along with it. The installers did a great job. They even went above and beyond when they found signs of previous water damage and made the necessary repairs. They cleaned up every day and it was as if they were never there. I would highly recommend Ferris home improvements for any of your home needs.

My wife and I needed a quality replacement for our front door system that we got as part of our new home construction years ago. Sam C was very straightforward and detailed regarding what we should expect from their product line. Our front door system is now the most solid area of construction on our house!!

I cannot thank Sam and his team enough for helping us out. We thought we had a roof leak, and we met with another contractor who tried to sell us a new roof. Turns out the problem was window related and not roof related. Sam's evaluation saved us thousands of dollars and actually solved our problems. I highly recommend Sam with Ferris for any home improvement needs.

To date, I’ve used Ferris for two different projects. One was gutter guards, and one was a fairly large sized roof. Sam Commale came out both times to set everything up and get the project ready. The process was explained in detail before the job was started and everything went smoothly both times. The property was treated with respect and at the end of the job everything was cleaned up, so it looked like it did before they got there. Sam always checked on the work to make sure everything was up to expectations. I’ve recommended Ferris to friends as well and they have all had equally positive experiences. These are my “go-to” guys.

We had 27 windows replaced in our home. The windows are great and our consultant, Sam, was wonderful to work with. I would recommend Sam and Ferris if you are in the market for any home improvement work.

Needed a new roof - Very happy I decided to go with Ferris - Their workers were neat and worked hard in the heat to do a great job. Pricing was very fair and we were delighted with the job they did. Their sales rep Sam Commale came through on everything he promised. I would definitely use them in the future.

Very happy with our new master bathroom shower! Previously, we had used Ferris for a new front door installation, and they did an excellent job then. For our shower, we did get other estimates and knew that Ferris can be a little pricier than some of their competitors, but we went with them because we know they do a good job and are extremely reliable. Tina was excellent in helping us figure out exactly what we wanted and was possible with our budget. She responded to our emails promptly and stopped by the house during and after the project to check on everything. Meredith was able to answer questions when we had stopped into the showroom when Tina was off. Corey impressed us with all the scheduling details and our many questions on how to prepare for the installation. Both Dannys (project manager and head worker) were great in explaining what needed to be done. Thanks!

This is a scam company. The contract stated that the damaged sidings were to be replaced, but the workers only replaced part of them. After I pointed this out to them, they said that the contract did not specify which parts were to be replaced, and that I would have to pay more if I wanted to replace them. The person who came to estimate the price told me that at least 25-26 parts would be replaced, but in reality, less than 20 parts were replaced. I will never choose them again. Such a dishonest company. Follow-up: Based on the owner's reply, I sent him an email explaining the situation, but 2 weeks passed and I didn't receive any reply at all. This is a company that doesn't care about its customers.

The previous owner of my house drywalled over a window that was partially in the shower/tub. The tub was also extremely tiny. I was having trouble finding anyone willing to tackle both the shower and the window. Ferris did both projects at the same time and the results were gorgeous. I got a new window and a regular sized walk in shower. I was very pleased with the communication throughout and the speed of the work. Everyone was extremely nice!

Ferris had installed a new wooden deck at my house. after 4 months I discovered the wood in splitting and a lot of the deck material is low quality. when I complained and asked for a team to come and fix the issues I was told there is no warranty on the material ?!! This was not mention in any form by the sales person when he came over to offer the options for a new deck. if had mentioned that I would have chosen other materials that have a warranty on them and will not wear out like that! lousy customer service that never reached back to fix the sliding doors to the deck that was malfunctioning. this is the 2nd time I provided business to Ferris, and since that is the 2nd time they treat me like that, never again!
07/09/2024 - Ferris management stated that the team will reach out and help fix the issues i pointed out. They reached out to me and sent Justin, the operation manager to assess the damage up close. He did acknowledge the damage and need to replace the defective boards, he took some pictures and promised and answer when this can be done after talking to the wood supplier. however, a few days later i got a call from Jeff, the exterior departments general manger, that notified me that i will need to pay for the work of replacing the defective boards and spindles?! This is after i already paid Ferris 24K for this deck!
Conversations over email went back and forth, while in the meantime i had professional deck builders review the condition of the deck and wood, who assured me this is not supposed to happen so fast (less then 6 months after the deck was installed!) with wood that was properly treated for outdoors.
Furthermore, i discovered that more beams and boards started to fall apart (See updated pictures i uploaded). I asked Jeff to have his manager call me, and i was refused by Jeff stating that there is no one above him i can talk to (That means he is the company owner?).
So, the "courtesy gesture" management had offered as response to my first review, ended up with Jeff asking me to pay $850 to fix the deck Ferris was already paid for.
And by the way – I paid Ferris 28K for the deck they built at my other house 3yr ago, I paid them 24K for this deck that is falling apart, and 11K for windows and doors I ordered from them alongside this deck – So after being a loyal customer that gave them 63K of business,
I have learned my lesson and will not buy from Ferris ever again, very disappointing.

I used this company to install my patio door. The door was quite costly, but a well built door. I had plenty of damaged wood when old door was taken out. The installers explained to me what needed to be done in order to proceed with the installation. As a matter of fact I found the installers very knowledgeable and patient with all my concerns before proceeding with my install. The manager stayed in the loop with his workers throughout this lengthy process. I was pleased with the outcome.

Ferris did an amazing job on our kitchen remodel! Working with Sunny from the jump on designing was so easy. All the contractors were polite and respective and we are extremely happy with the results!!

Our experience working with Ferris to renovate our kitchen and replace the flooring on the 1st floor was exceptional. Meredith was fantastic with helping us plan our dream kitchen by making it more functional. Curtis our installer did high quality work and always showed up on time. And Joe is a great project manager. Overall, Ferris did an outstanding job on our renovation and we definitely will be repeat customers. Thank you!

I called this company to address leaks inside my bedroom and bathroom. They sent an assessor who got it wrong in his assessment. My bedroom leak continues and when the assessor came back, he backtracked and admitted that his assessment was incomplete and needs to revisit the issue. This company does not know what it is doing yet wants to submit an overpriced amount... Claiming that they can revisit their incorrect assessment in a warranty. Complete rubbish. A company that cannot provide a lasting solution to a problem for which they were called is not experienced... Stay away from this company.

Very happy with Ferris! They replaced our covered patio and it looks great. They added electrical outlets for outside, made beautiful pillars and kept the size what we wanted. Kudos to Andrew in sales, Justin in project management and Wally who addressed my issue and fixed it immediately. But the true work was done by Zac and Donny. Zac put the job over the top by clearing out a front gutter (lots of rain in January) to help us. Not only do we highly recommend - want to use them again soon!