Our 35 year old roof was leaking and sadly the time had come.
October, reviewed several recommended roofers but wasn't convinced. A church parishioner on several community boards gave a glowing recommendation for Lane Roofing and Exteriors. That Sunday afternoon, left notice on their website for an estimate. An hour later, Chris, the owner, called me. After a brief chat he said that Wayne would drop by on Monday. Having been in business for 40 years, customer service is paramount. Having the owner call me on Sunday left a strong impression, becaue that's what I would have done but few do.
Wayne called Monday morning and we met that afternoon. Thoroughly expert, Wayne instructed us on the details of the construction and their commitment to customer service. Ending our meeting he gave us an estimate and suggested we obtain other estimates.
To our surprise Lane's estimate was the 2nd lowest of seven estimates. The lowest was unreasonable and they had no history.
Called Wayne Thursday and informed we wanted to sign a contract but, due to tax considerations, we wanted to wait until after January. Wayne stopped by Friday and said that he only needed a $500.00 deposit so as not to tie up our money for several months.
Wayne informed that George, Director of Construction at Lane would be in touch.
George called and stopped by to survey our needs. We wanted new skylights and needed the chimney painted. George took measurements.
January's weather was awful and George kept checking in. Called 2nd week of February and said they would be here Thursday. Material arrived Wednesday and 7AM Thursday George and the crew arrived. All were pleasant and tidy. They expected to finish Saturday but bad weather was forcated. They covered the roof, came back Monday and finished. All the while someone was regularly cleaning up and our property looked great. George stopped by Tuesday to make sure we were satisfied.
So proud of our new roof. The skylights allow the sunlight in but keeps the heat out of the loft. And no leaks after all the snow we had.
Two weeks later, Wanda, Office Manager, stopped by to be sure we were pleased. She gave us our Warranty and received payment. That was the first time Lane received any of our money since October. A month later, Wanda called to be sure we didnr have any problems.
Surely, most are dubious of roofing contractors.
Lane Roofing & Exteriors is an extraordinary company. The are expert, dependable, pleasant, and honest,
Rober Ickes
Bellefonte, DE