Fairfield Cadillac

Alyson in the service department is incredible. Not only is she professional and courteous, she really exceeds all expectations and ensures everything gets taken care of.

Went above and beyond in finding the truck that suits my needs at a price that suits my budget. I would send friends and family to them without hesitation. After sale care has been top tier as well.

I came in for an oil change and tire rotation. Since when did the tire rotation become a stand alone charge of $50? Also I was hearing a noise in the front end, my vehicle would have been on a lift already to take a look at it, so I thought. BUT I was charged to put up on a lift to look at the front end to the tune of $155. This is the last oil change and tire rotation completed at your business.

I had purchased a truck from these guys being 3.5 hours away. Everything went smooth as can be. The salesman, manny, Ernie, and the manager Jason were both great to work with!

Excellent buying experience, Jennifer was very helpful and easy to work with. Will but from them again in the future.

Offered 25% lower than Carvana offer for a trade in and acted like they'd be doing me a favor for it. Trying to take people for a ride is one thing, the arrogance while trying it is next level. Didn't follow through on sending me a quote like I asked and ghosted me because guy knew he got caught trying to steamroll me.

Rob was a great guy to work with. He made the deal happen when others couldn’t and was down to earth and a straight shooter.

This is the 2nd time in a row I've come for just an oil change and tire rotation. 2 hrs the 1st time and now over an hour and a half this time (still not done). When you schedule (key word) an appt, you should have techs dedicated to that appointment instead of having people standing around doing nothing while other customers move ahead of you and out before you. HORRIBLE SERVICE!

I was able to find the exact GMC Terrain that I wanted on the Fairfield website. At first I hesitated to deal with them, since their dealership is over 2 hours away. There were only a few back and forth communications through email until I was presented with a very fair offer. The next part was an unexpected surprised, that Fairfield would deliver the car to me. This actually may be the easiest and least stressful vehicle buying experience that I have ever had in the 30 years since I bought my first. Jennifer was pleasant to work with and the final communications through text were simple. I would definitely recommend Fairfield GMC.

Riley was very patient and helpful with my vehicle purchase. I started looking about 6 weeks ago and had a lot of questions, changes of heart, and requests. She was professional, courteous, and as a result I bought my dream vehicle. I shopped at other dealerships but wanted to support Riley the way she supported me. Thanks Riley!!

I was pleasantly surprised throughout each step of the purchasing process. It was easy, low-pressure, and relatively quick. Nate and Ernie were great to work with. I look forward to my next purchase there.

Walking in we were greeted right away by a nice gentleman, he introduced us to Chris Walker. He was very nice. He asked us what we were looking for, and brought us out to test drive the 2024 Buick Encore. We got the car we wanted and the service was exemplary! Ernie was also very good to us with the financing. He tried to get us every deal we could get! The process of getting this vehicle at Fairfield's in Keene was the best and most comfortable experience we've ever had at any dealership. We will definitely be back in the future!
Joel & Andrea

Sara has always been super helpful everytime I've need work done on my car and is great at explaining and issues my car has!

Looking back at our GMC Acadia purchase from this dealership was the exceptional service support, trust and friendship that we found in Service Advisor, Sara (Clark) Moriarty. If anyone could make a trip to the Service Dept. painless and downright enjoyable, it was Sara! Our satisfaction was her top priority.
Kathy and David B.

Sara is by far the best when it comes to getting in for service on my car! Everything is always handled quick and i never have to worry about a thing!

I recently purchased a new GMC Canyon AT4 at Fairfield’s. This was a perfect buying experience! Working with my salesperson, Jen, the manager, Jason, and Ernie in finance, was a joy. No pressure, they understood exactly what I was looking for and have delivered on everything promised. I have not had this friendly type of buying experience before in 40 years of buying cars and I am happy to say that I am a completely satisfied customer! Plus, I LOVE my truck!

Stellar service. Had an issue with my Sierra Denali. Coolant leak. Was diagnosed pretty quickly but unfortunately the part had to be order and it was going to be 7 -10 days. We then found out it back ordered. We needed the truck by end of week to pull our 5th Wheel. On Monday they placed an urgent order somehow the part came in Wed and we had it by Friday! All went through our extended warranty. Dealt with Allison customer service. She was great to deal with. The only issue we had is they usually have courtesy rental but did not have any available, made it a bit hard as we were then down a vehicle for 2weeks.

I went in with a problem with my truck and Sara Moriarty was amazing.great customer service that will keep me coming back.

I live in Rhode Island and have always had my GMCs serviced at Fairfields….that should tell you something!!! Everyone I have ever dealt with there has been so helpful and professional and kind. They always go out of their way to do whatever they can for their customers, and I greatly appreciate that. Both Sara and Lou specifically have really gone above and beyond to take care of me while dealing with the latest issues with my vehicle. I highly recommend the crew at Fairfields!

Fairfields Service has always been awesome to us. We are on our third lease from them. They have down all of our work and I would go to another garage for work.

The Service Department has always been more than accommodating and Sara at the Service desk is the sweet and most helpful!!! I absolutely will continue to use them for future purchases and Service.

I took my car in for an oil change I was helped by Sara Moriarty ! She was able to get me in and out quickly!

As always, Sara is the best! Always greets us with a smile.
Sara is very professional and gives us outstanding service! Great asset to have on your team

Our Chevy truck broke down on vacation and the director Evan got us a loaner vehicle and arranged to have our truck fixed the next day. Turning a bad experience into a positive. Thank you Evan!

Sara,in the service department at Fairfields is second to none. Very accommodating, professional and thorough. I always know I can count on Sara and the service team to take care of all my service needs!!

The service department at Fairfield’s is top notch and Alyson was not only a huge help but very polite and professional. I will definitely use Fairfield’s service again and will always asked for Alyson.

The team was great. Everyone was professional and knowledgeable, and the delivery process was efficient yet thorough. I couldn't be happier. Thank you.

Normally I would give the service dept. 5 stars but that's only because of Sarah. With her out this is what happens.... I go in for a problem with a sensor light needing action and my inspection. Only it turns out that the problem is that I need 4 new tires and an alignment. OK, I know I say my tires are not even 2 years old, how much are new tires?? About 200.00 a tire. Ok well I need tock my paperwork, well I was told you didn't get them here. Ok so I really need to ck because I know they are not old. I get "you're taking the car?" I said again yes I need to look for my paperwork. " Well I will have to report you to DMV because you're driving an unsafe vehicle " I sadi Ok I get it. Realized I got my tires at Town Fair Tire and we called. Talked to my Fave Kevin, explained he looked it all up talked to hubby about new tires and made appt. They of course did alignment and put on tires. Rebook appt at Fairfields for the re inspection. I get called over and first words out of girls (sorry don't know name) mouth...you took you car somewhere else to have work done but they didn't do alignment, it failed. So I said you're telling me that TFT didn't do the work I paid for? She said yes. Well I will call Kevin now and my paperwork I thought was still in car. I couldn't r we achieve them so I went back inside I want my keys and your failed inspection paperwork. I will fo there now. But I was so mad and they new it. Needless to say TFT relooked at the alignment all green, didn't charge me of course and gave me the paperwork that showed all in green. So going back to Fairfields I am just so angry that they are trying to intimidate me again. Why? I went in asked for Even ( the manager I'm told) and he acknowledged. Now I see he is the man that tried to intimidate me into getting the tires. So I am angry and I said van you show me qhen I have just had my alignment rechecked where it fails here. He told me to calm down. I said I have been here several times for the samething and you're telling me to calm down. I'm frustrated!! He said if I didnt calm down I could get the hell out. I just looked at him and said give me my paperwork and left. I had no faith that they would acknowledge what they had done let alone find something else that would make my car fail. Even though I paid for the inspection and by right they are supposed to honor that for a month, I have lost all trust in them and will not bring my business back to them nor will I stay quiet on what they tried to pull.

My daughter bout a 2020 Kia forte new, now only has 33,000 mile on it transmission is gone, took it up once they said they fixed it but it was making a loud banging noise and when you first take off it hesitates, took it up 4/5 and I called they said we will have someone return you call no one did, I went up to get my car the woman at the service desk said they tried it out and don't know what's wrong with it, they have to make some calls, the car was never moved from the spot I parked it in, and still not fixed, they said it's safe to drive with the transmission hesitates and the banging that put it almost to a stop, it's dangerous for me and my kids.. I have now called corporate office and bbb,

I had a lot of work done at Fairfield’s. Allison in maintenance was the selling point for me. She was very friendly, knowledgeable and informative. She was a pleasure to deal with.

I have bought many vehicles in my lifetime and have to say buying my new 2024 GMC Canyon AT4 from Fairfields was easily the best car buying experience I've ever had. My salesman, Jay Smith, was fantastic. He was always available to answer my questions, was not pushy at all, and made my wife and I very comfortable throughout the whole process. I would highly recommend buying from Fairfields and asking for Jay as soon as you walk in the door.

I bought a Terrain several years ago from Jay, and ever since then he contacts me every so often to check in and to wish me a happy birthday. I knew when I found out I was expecting a child and needing to upgrade to a third row vehicle that we would be buying a GMC from Jay! We have been in contact over the last several months discussing what we wanted, test driving vehicles, and finally we found the one and Jay was able to make it happen. While I am bummed out I had to trade in my dream car, my Jeep Wrangler, I am in love with our new Yukon AT4 and couldn’t be more happy. Thank you to everyone at Fairfield’s, especially Jay!!!

I had a great experience here. Super friendly team and they answered all of my questions with patients. The best part was when they delivered my car to me an hour and a half way. The best experience I've had with a dealership.

Jay, the sales person was really good didn’t push into buying the vehicle. and went out of way to explain every button switch everything about the truck. I was very happy everyone at the dealership we’re good.

I brought my truck in to have some issues worked out multiples times. Alyson, in the service department was nothing but pleasant to deal with. She was very helpful and great with communication, making sure everything was in place and moving along as it needed to. I have dealt with Sara in the past for some other issues with the vehicle and she was also great all around. Thank you for helping me out!

Great Place to work with. My SUV was in a minor accident and Sara from service went above and beyond helping me order a new muffler system and getting it replaced quickly. All your staff members are great to work with. Thank you again Fairfield's for the great customer service.

Working with Jen was a pleasure as we explored options for a new car. She understood our requirements and finances and helped put us in our new Encore. Ernie was also pleasant and efficient for the finance side. (Only negative was the wait to get the financing side completedl

Initially I had given 5/5 when I started going to the service center three years ago. Recently very disappointed after several incidents, to the point I am just done going there. If you like paying for parts then being told you didn’t and had to go find your receipt to prove it, or oil on your visor after an oil change, or incorrect oil filter that leaked all over your garage floor, or damaged parts they won’t take accountability for, or paying double for labor then this is the place for you!

The service department is EXCELLENT and they really listen to your concerns. While I am still having problems with my vehicle, the service department is going above and beyond in order to correct the issue. This is a rarity in the world today as most service providers to not go out of their way to assist clients with difficult issues.

Alison was great very professional on the phone and helped me get my car serviced promptly .. service definitely second to none !!!! Extremely satisfied!!

Great service by Sara and the team were awesome

Two trucks in and out in less than 45 minutes. LOF.

God bless

Jay, Mike, Ernie and the service dept. took great care of me again. I'm really happy with my new vehicle, the terms of the lease and the way I was treated.

As always, their service is quick and impeccable. From the service advisors to the technicians, every is extremely courteous and professional. Just a great dealership from top to bottom!

I only was at the dealership for a state inspection, which I was charged full price for. I had been only charged half price in the past. why would I drive 25 miles for a state inspection when I can get one 2 miles from home for the same price. If you want me to keep coming back it's up to you. After buying 4 vehicles from you the inspections should be free for life of ownership that's the way a real dealership should treat repeat customers and keep them coming back. Think about it!

Had my oil changed here even though it is a 45 minute drive because everyone is nice and the work is done in a timely manor

Great service and a great place to buy a vehicle. I have bought 6 new GMC's now. Fairfield's always has great customer service and they really care about their customers. Thanks to the wonderful staff at Fairfield's. Sara in the Service Dept Rocks!!!!