Emergency Restoration Services LLC

Excellent service. Chris Dickerson is very professional, polite, knowledgeable, provided the highest quality of customer service. Thank you ERS for sending Chris to work with us!!!!

Damion and Ethan did an outstanding job. I highly recommend them for their professionalism and superior workmanship! They were always on time, were steady workers and cleaned up the materials they demolished at the end of each work day. They truly deserve a bonus for their superb efforts!

I would recommend your two company representatives without hesitation. They demonstrated professionalism and understood how we wanted to be informed from day one. There was never any second guessing about the work to be accomplished. They were very respectful. They gained our trust. And it was demonstrated that they wanted us to trust and value the time they were having to tear out portions of our home.
They are both an asset for your. Company. They both deserve your appreciation. “Mrs Frost”

Erica, Dan, Pearl and David were amazing, professional, and on point. Made a stressful time easy with their calm demeanor and excellent organizational skills. Erica was well informed,knowledgeable and a great communicator.

As always, Mr. Rick is so sweet, professional and ON POINT . Our bathroom door needed to be looked at due to a flood that we had last year, it started sounding like a freight train when opened!! BTW, The ENTIRE COMPANY IS AMAZING!!! But Imma focus on Mr. Rick...The door glides like a greased and that's a great thing . Thank y'all again for sending HIM out, he's so talented and precise and he takes pride in what he does, no matter how big or small the job might be. He's quieter than me, but his work speaks volumes⭐⭐⭐⭐⭐!
I know that this is a 5 Star review, BUT I think he's a 10 ⭐.

Thx for reading, call the company if you need them, call them if you wanna say hi, just call them, THEY'RE THE BEST COMPANY to have in your corner in your times of need... Tell them, Dee Dee says, HI!
P.S. and if you ever need to call them, YOU'LL LOVE Serene, her name says it All!!

Chris came out today to inspect our crawlspace after we had a water leak. He came less than an hour after I called, fixed the issue, and gave me some valued advice for future mitigation. I would (and will!) absolutely use Emergency Restoration Services again in the future! Thanks so much for the great service!

Our family had a flood in our downstairs bathroom on Saturday morning. We had previously worked with ERS and we new to call them right away. We talked to Donna and she had a crew there within the hour. Before they showed up, Jay one of there supervisors, and who worked with us in the past was there before the plumber to help us out. It was so nice just to see the familiar face, that alone helped lift some of the stress we were feeling. Not much longer after Jay showed up Damion and Ethan showed up and got to work right away by ripping up the LVP that was affected by the water. They were done very quickly and had dehumidifiers setup. Just wanted to say thanks again to the ERS family.

Damion and Ethan knew exactly what they were doing. They showed up at my house and told me exactly what they were doing. I would say they were here less than an hour. Quick response to clean up my sewage leak. Great service very nice guys!

They showed up on time, communicated and just a great experience, the team I dealt with was awesome will definitely recommend to friends and family

Emergency Restoration Services went above and beyond during one of the hardest chapters of our lives.

After our home was severely damaged, we spent months , displaced and uncertain of our next steps. From my first call with Jason Webster, I felt supported and respected. He was patient, professional, and took time to educate me through every step.

When we were finally able to begin, Jay picked up right where Jason left off — knowledgeable and reassuring. The on-site team, led by Jose, were absolute gems. They treated our home with care and treated me like a human being who had been through the wringer.

Every ERS team member we encountered was kind, respectful, and professional. I never felt unsafe or dismissed, which sadly hasn’t always been the case with other contractors.

Thanks to ERS, I now know our home is safe and clean. We still have a long road ahead rebuilding, but I can finally sleep at night knowing we got this critical step right. If you’re facing mold, fire, or other remediation, especially under difficult circumstances — this is the team you want.

Erika, Dan, Pearl & David!! Those guys are so well respected and easy going people who are very hardworking & passionate about their job. those guys are taking their time doing the job & packing for me! awesome crew that gets along well & laugh and have a good time while working efficiently

My house is being tore apart due to leaking pipes and major water damage to our master bathroom, which we lost. I would like Daniel and Ethan from ERS to be recognize for their kindness, patience, compassion and being very knowledgeable and explaining what is happening and going to happen. They have responded quickly with respect to my every question, which I have a lot of, and that I really like. They are exceptional workers and I would only want them in particular to finally finish that part of their job, and they never did leave my home without cleaning up! So, you have a very satisfied customer. Respectfully,
Mrs. Dawn Lawton

Damion and Ethan, and the whole Mitigation team are very friendly and communicate well. They completed the work perfectly. Highly recommend their services

The contents team for Emergency Restoration Services handled my furnishings with professionalism and efficiency. Erica, Dan, Pearl, David and Josh made the experience less stressful by ensuring my questions were answered and I understood what to expect. They demonstrated excellent customer service skills at every interaction and I truly appreciated that. Thank you.

5/29 The demo crew completed their part in my restoration. Ray, Damion, Ethan, Summer, Josh and Steven were so professional and customer service focused they made an arduous process a bit less arduous. As a customer I appreciated their pleasant and personal approach. Thank you.

Very few positive things can be said about this company. They did respond quickly. But we went down hill from there. There was miscommunication from the get go. They provided a huge estimate that included removing most of the flooring despite the fact that the water damage was primarily in the kitchen and the ceiling. We told them to eliminate the flooring from the work which cut the estimate close to half, but that was never properly communicated to the crew who tried to do work on the flooring. When I told them not to do the floors, the technician said he didn’t think he could proceed. We finally got that clarified and they proceeded with the basic remediation. But they used plain masking tape on the wood floors was very hard to remove once we got back in there. Why they wouldn’t use blue painters tape which would have come up easier, I don’t know. There were other errors in their work that my regular contractor had to remedy but I can’t detail them all here. Even in the end, I told them to stop the rest of the work to have my contractor do the repairs, so I did think they would reduce the remaining balance. But the latest occurrence, I never rec’d a final invoice upon the completion. Instead, I rec’d a threatening email telling me our account is over 90 days and will be turned over to collection. They made no attempt (no invoice, no calls,) until now. Overall, they don’t communicate well and are poorly managed. I would not recommend them.

ERS MOLDGUY, Remy Dawson and her crew Chris, Summer did an awesome job!
Want to thank Erica Downes-Plowden and her crew for safely packing my merchandise into a storage unit, until it’s time to bring it back to me. I thank you all so much for your support.

Damion & Ethan arrived timely, were very respectful and explained full repairs in detail. Inspection of damage was quick and efficient. Provided photos, answered questions and worked quickly to resolve issue. Very happy with the results and team. Thank you!

Used ERS for a bathroom leak that lead to mitigation and tear up of a portion of our living room and bathroom. They were fantastic. Great communication throughout the process, responsive, courteous when working in our home, and kept our house clean and contained during demo. Special shoutout to Jay and Summer who did a great job. Looking forward to using Jacob and their reconstruction team for the next part of the project.

Thank you to the whole ERS team, from the people that came to our home to assess our kitchen from water damage, to planning our next plan of action and the ones that came through to do the work after a lengthy/painful insurance claim. The work they did was done in a timely manner and fast. My family was amazed with the finished project and would highly recommend the whole ERS team for any restoration need. Thank you again ERS!!!

Wow wow wow! If you’re looking for a company for restoration - stop searching. ERS is hands down the BEST!! My house was struck by lightning in July 2025. ERS has held my hand every step of the way through a very long arduous and painful process of navigating mitigation, demo, and reconstruction. Their team has gone to bat on my behalf with home owners insurance at every single turn - and I am 100% convinced that without ERS, I would have been out tens of thousands of dollars in repair costs. Remi first laid eyes on my home after the lightning strike and knew immediately what steps needed to be taken in order to get the ball rolling in stabilizing my home. Jay, Jacob, and Shawn were incredible project managers on site throughout the process.
Jacob personally sent over 100 emails to my home owners insurance company himself. Hundreds of photographs, hundreds of pages of documentation, including daily reports were sent by him to my insurance company. Above and beyond doesn’t even begin to touch the level of work he did for my family. Jacob is an actual super hero.
The ladies in the office - Nikki, Serene, and Gina were incredible at handling the financial aspects of my claim as well as coordinating pack-out and safe storage of the contents of my home for the last 9 months. They talked with insurance directly, and helped take some of that burden off of me as the insured.
As my claim has come to a close and construction wraps, the restoration of my home to its pre-lightning-strike-state is top notch.
I cannot thank ERS enough for giving us back what lightning tried to take away. I’ve included a photo just to show an example of the work they did on my bathroom. Just imagine multiplying this times restoring my ENTIRE home! Thank you thank you from the bottom of my heart. Sincerely, -Lia

Ms. Pearl, Ms. Erica, and Mr. Josh were outstanding. They were fast and efficient! They answered questions every step of the way and were more than happy to make sure everything was done just perfect and exactly how my wanted. They are 10star employees and I am only sad I can only give them 5 stars .

If I’m just reading Damian and Alston, I give them both a five. At this point in the process my overall experience is a four.

ERS was at my home within 90 minutes of my call. Paul professionally managed my water mitigation and mold remediation after my hot water heater burst in my attic. He was thorough in explaining the process and the work done by Jose and Cory was superb. They were able to complete their work quickly, maintaining a clean home environment. They put down lots of plastic barriers to prevent dust and particles from spraying all over the house. This situation was very stressful, but the work by ERS helped ease my anxiety!
Highly recommend!

Dan and Josh were very nice and super organized. They were running a bit behind, but stayed in communication with me about arrival time. His team was fast and efficient. My items were returned safely and labeled, the team even organized them the way I requested.

Jacob was knowledgeable, kind, and honest. He came out for a free consultation to look at our issue after we had a pipe burst last night. Jacob prevented us from having to spend an arm and leg by letting us know the issue would clear up on its own since we already had the pipe repaired. A professional and honest company. We would highly recommend!

Very respectful and fast, damion, ethan , and paul were amazing . the general manager is very hands on and kind .

Emergency restoration services responded quickly to my sons house after a burst water line in crawl space..set up large dehumidifiers to dry out considerable water damage, and today Damion and Ethan came and removed damaged insulation,replaced vapor barrier and sprayed affected areas with an anti microbial treatment for mold and other things which was great because i have asthma and appreciate how they stopped the serious problems from getting worse. Highly reccomend.

I came here to show my appreciation to Remy! She was more than helpful, informative and provided outstanding service! Very professional! I also appreciated Summer and Chris for setting up the equipment for mitigation. Very professional and was happy to answer any questions I had. I DEFINITELY RECOMMEND reaching out to them for their services, expertise, and professionalism!

Dan, Pearl, David, and Josh, the were amazing! Very friendly and they worked quickly and hard. We had over 100 boxes and they got them all unloaded in 2 hours! I would definitely trust them with your stuff during reconstruction.

Damon and Ethan was amazing, professional and gave real time updates on the work process every step of the way. They clean up after themselves and was always on time. Great jobs guys.

We had such a great experience with Aaron, Kelson, and Joe! They came, answered all of our questions, and did a fantastic job repairing our home. They went above and beyond and would definitely recommend!

These people are the best they made my old kitchen that got destroyed by water damage look like absolute perfection, a special shout out to Aaron Phillips, he did such a good job doing everything, this man deserves a raise

Damion was a natural lead. Very professional, knowledgeable, answered any question I had along with Ethan following his lead. They worked well together & I am looking forward to more mannerly staff & making me feel confident about the job being completed as Damion especially did. Thank you

Summer and Chris were amazing technicians, very professional. The job they did on our crawl space was just superior. I can't thank this company enough.

Both Brittney and Charles were absolutely amazing. Super friendly and explained everything very easily so we could understand what the process was. They were also very quick and made us feel at ease. Would absolutely recommend! And can't forgot Tayler either! Everyone was so nice!

Thorough. Polite. Knowledgeable. We were dealing with mold and they calmed my fears and thoroughly remediated the mold situation. Damion and Ethan were hard workers. Even during the snow storm

I could not be more pleased with the outcome of my kitchen restoration. It was not an easy fix as my husband had built the cabinets years prior, and they had to be rebuilt and the color matched. Rick and Ki were amazing. Their professionalism, attention to detail, and expertise were outstanding. In every case, whatever I requested was provided, and they went the extra mile to make certain everything was complete to my specifications. Every person I worked with at Emergency Restoration eagerly offered solutions and made what could have been a nightmare doable. Serene and the office staff helped me walk thru the financial side easily. I highly recommend this company. Great people with an A+ work ethic.

Damien, Ethan, Paul, and Jay have been incredibly helpful, professional, and respectful of our home. They provided excellent emergency service.

I cannot thank ERS enough for their professionalism and support during a stressful time for my family. After experiencing a water leak that caused damage to our bathroom and garage, the ERS team quickly stepped in to help. Every single member of the team was exceptionally friendly and professional. They all work seamlessly together and took the time to explain each step of the process to me. I work from home and also have a 6 month old baby, so I was extremely grateful that the team went above and beyond to ensure their work was not disruptive. I cannot say enough good things about Jay, Tayler, Damion, Ethan, Summer, and Paul - they are a phenomenal team and it is evident they truly care about their work and the families they serve. Even our dog, Doug, was obsessed with them and followed them around the house while they worked. Despite my concerns about Jay's diet, I would hire them again in a heartbeat and would highly recommend ERS to anyone in need. Thank you all so much for your hard work and dedication!

****Editing my review to add a few more notes of appreciation now that we have had the pleasure of working with additional ERS team members!****

Thank you so much to Dan, Pearl, Erika, David, and Josh for their meticulous work packing up the entire contents of our garage, living room, dining room, and kitchen in preparation for reconstruction work at our home! They were incredibly friendly and organized, handling each item with care. We are moving across the country in a few months, and I wish we could hire them to help us with that move, too. They are a fantastic team, and I am so grateful they were part of this process. They were also wonderful to work with on the backend of the project when they returned all of our belongings!

On the reconstruction side, Ki is my absolute hero for everything she did to restore our bathroom sink. It took most of the day and multiple trips to the hardware store, but she was ultimately able to fix the sink so that we did not have to replace it. Through it all, Ki remained cheerful and did everything she could to ensure the noise did not disrupt my 8-month-old daughter's routines. I am so appreciative of her hard work - she truly went above and beyond!

While we are pleased with the finished work in our home, we are disappointed with the four months it took to get it done. Overall, it was just very frustrating. Early on in the process when the drying equipment was in our house, we were forgotten about, and the equipment was left in our house for an extra week. We wouldn’t hear from ERS for weeks at a time and we had no idea what was going on or what the holdup was with getting the work done. We had to initiate contact with the office to try and understand what was happening with our case. We didn’t receive the contract, and that was the reasoning we were given as to why the work wasn’t starting: Because we hadn’t signed the contract. The ERS office told us they sent our contract to us in late October. I hadn’t seen any emails from them. So there was quite a bit of confusion between the office and us regarding dates and emails. We eventually received and signed the contract late November, nearly 2 months after we called ERS for help, and the water damaged parts were fixed the first week of February. It seems like a long time to us, but we’ve never had work like this done, so maybe we are overreacting a little bit. I’m not sure.

Bright spots: Dan, Pearl, Erica, Joe, Jacob , and a bunch of others whose names I can’t remember were good and did a really great job in our home fixing this issue!

Our house had water leaking, Paul and his team performed the demolition job, have to say they were so professional and did a superb job, so much appreciations, their efforts put us at ease, recommend to all who are in need.
Again thank you Paul and your excellent team!

I was very impressed with the level of service I received from your Business Reps, Remy and Tayler. They were professional, knowledgeable and responsive. I highly recommend. J. Pugh

Charles and team did great work during the demo/mitigation phase. Walked us throughout the whole process and was very thorough and polite. The first part of this process has been very smooth. On to the reconstruction phase! Tayler the estimator was great walking me through how the process as a whole will be after we found out our shower had a leak in our walls

An amazing and very professional company! treats you almost like family, would recommend to anyone who needs! thank you guys!

Remy was amazing, very professional person to work with. The work was done quickly and explained well. This is very important when it comes to emergency services such as a plumbing leak.

We recently used ERS to fix a mold issue from an upstairs bathroom leak. They were fantastic, they showed up on time, completed the repairs on time and on budget ,would definitely recommend! We can’t be happier with the results

Charles and his crew were spot on with everything they did at my house. I would recommend him to anyone

Ki & Rick completed my bathroom and kitchen restoration today. They were professional and punctual.
They completed the task so quietly, I was unaware they were in the house.
Thank you ERS for employing exceptional technicians.

Charles has been helping us out the last few days and our experience has been wonderful. He has been very kind and knowledgeable answering all our questionsz

They were wonderful. Both were very reassuring during a time when I was really freaking out. Charles and Corey were professional, explaining the process and letting me know step by step what they were doing. Couldn't have been better.

Rick G was an awesome employee. There wasn’t anything that he couldn’t do or repair for us. Very friendly and will continue to use him whenever we need him!!!! Keep up the good work Rick..

Charles and his partner did a great job removing appliances as we get ready to remove our countertops. Easy to communicate with very efficient which is exactly what we need for this long process. Thank you!

I cannot thank Emergency Restoration Services enough for their exceptional work and professionalism during a stressful time. After experiencing a water leak that caused significant damage to my kitchen and closet, the team stepped in and exceeded my expectations every step of the way.

Luke was exemplary in discussing and explaining the extent of the damage my home had sustained. He thoroughly walked me through the entire process and how mitigation would be completed, which gave me much-needed peace of mind.

Corey and Jose, the technicians who handled the demolition of the damaged areas, were phenomenal. They worked diligently to ensure the damaged sections were removed while keeping the rest of my home spotless. Jose took the time to explain each step of the demolition and what I could expect in the days to come.

Jay, the project manager, expertly oversaw the entire mitigation process, ensuring everything was completed with the utmost care and attention to detail.

Finally, Jacob—affectionately called "the bulldog" by his co-workers—was incredible during the estimation process. He made me feel completely at ease, answering all of my questions and clarifying what would be needed to restore my home.

The entire team at Emergency Restoration Services worked seamlessly, showing professionalism, knowledge, and genuine care for their work and my home. I am truly grateful for their hard work and dedication. I highly recommend Emergency Restoration Services to anyone in need—they are the best! Thank you all so much!

--
Rebecca Roberts

ERS has been amazing to work with from the mitigation of water damage in our home through to the restoration. Always professional, always on time, and very transparent about the process and timelines.

Our mitigation team led by Matt was excellent, and took great care demoing and drying out our home while making sure we would still have as much functionality as possible in our kitchen.

Our restoration team including Jacob and Serene made sure everything could be put back together within our budget and on a schedule that worked for us. Last, but certainly not least, Rick and Ki's craftsman is truly unmatched. They really took the time to source materials that matched our home.

I called ERS due to a backed up drain in my laundry room. Luke showed up explained on time and explained the process, what I could expect and showed me the issues. He was extremely professional and knowledgeable.
I honestly can’t speak well enough of Luke. He was honest about potential issues and non issues and even pointed out other area of concern.
I would definitely recommend Luke and ERS to others and use their service again if ever needed.

Rick and Ki were very efficient and professional. Beautiful craftsmanship and attention to detail. Took time to explain things. So friendly and personable. Great experience. Would highly recommend this company.

Needed to do some cleanup after a pipe leak in my ceiling. Great service!!!! A very easy team to work with who do excellent work and professional service! Charles was fantastic!

The whole team was very professional and timely. Charles was able to answer every question I had about the mitigation process before and after conducting his work. Thank you!

I just wanted to thank Rick, ki, Kelson and Joe. The best crew ever! Super professional, efficient, really nice and they went above and beyond. Excellent work.

Charles was spectacular and very calm during our mold home issue. He tried to make us feel it ease and we have no worries that he got everything taken care of! A fine young man with good morals and values.

What an awesome young man Charles ,one of the workers is. I have never seen such a hard working young man . He is so committed to his work. And he makes sure his customers are satisfied and understand the process of the work he is doing. We are so blessed to have him. Thank you for sending him our way.
The Smith Family

Scott- came by and did my plumbing for my new sink during the reconstruction phase and stayed late and got the job done. He was very friendly and informative and I trust all of the work he has done. I strongly recommend Scott to do any work in your home!

Chad Coerse came out for an inspection and was very knowledgeable and friendly! He took the time to answer all my questions and explain everything.

I recently had to demo part of my living room due to a water leak in between walls. There was mold and it required removal, dehumdifiers... all the things. The loud noise for days from the machines was inconvenient, though I understood it was necessary. Charles and Austin were completely professional and explained to me everything they were doing, while also being considerate to my home furnishings which had to be moved multiple times. Next up will be the repair portion so we will see if that goes as smooth.

This company is worth their weight in GOLD! I want to send a warm thank you to both Austin and Charles the water mitigation technicians that came out to my home and diligently for me squared away. Prompt, Ethically sound and Highly efficient in their craft. They noticed an issue an got it resolved in less than 24 hours whereas it could've been up to 5-8 days. I appreciate the accuracy and dedication to customer service. Look no further than Emergency Restoration Services and if you're lucky ask for Austin & Charles!! Thanks guys from a satisfied customer.

I had a great experience with Charles from Emergency Restoration. He was on time, the job was completed & he cleaned up all the debris.

We recently had some water damage at home so we called Emergency Restoration for help. They were fast and efficient but most of all they helped us navigate the process with our homeowners policy. The first phase was getting everything dried out and the wet stuff removed. That went smoothly. The next phase was putting everything back together. Again all smooth and easy. We had Rick and Logan (carpenters) doing the reconstruction of a closet. Great guys and they worked quickly. Thank you Emergency Restoration for helping us when we really needed it.

Great Company to Deal with. We had an undetected leak that they were able to find, demo and destroy the mold. They even found a few other minor leaks that they fixed. Recommend to anyone needing mold remediation in Hampton Roads.

Had a dishwasher suddenly leak, damaging the wall, cabinets and even into the bedroom behind it. So far ERS has done a great job. The mitigation is currently complete. I am working on the next step of restoration. The ERS team thus far has been awesome. Luke initially came out and worked with me to get the ball rolling. Then Charles and Alston worked crazy hard to get the demo and drying setup. They were amazing. It was challenge and they knocked it out the park. Charles also kept me informed and answered my questions. Matt the project manager also was great keeping me at ease. Great team, highly recommend. Photos to come after everything is complete.

Rick and Ki from ERS came out once again today to install our barn doors after staining them beautifully and assembling them. They enter into our newly renovated bathroom. They also installed new baseboards that they also stained beautifully to match our existing woodwork and installed hardware on our newly installed cabinets that they installed on their last visit. They worked tirelessly trying to get the barn doors to retro fit our older home that has settled and is no longer plumb or level and did a terrific job! They also went out of their way and hung our mirrors for us! The patience and diligence and persistence is very impressive! Their professionalism and kindness goes above and beyond and they are an absolute pleasure to work with! ERS has some of the most wonderful and talented people working with them! You all should be very proud of your staff!

This is a tale of the good and the bad. Unfortunately, my kitchen sink drain decided to become plugged and instead of draining to the sewer line, it was backing up into my crawl space. A technician from A-1 sewer and drain recommended ERS to remove the contaminated soil, replace the vapor barrier and disinfect. I called ERS and talked with Nikki…an estimator named Luke came to my house. After inspecting the crawl space, he gave me an estimate for the work. So far..so good. Everyone I dealt with at ERS was very pleasant and professional. An opportunity to perform my crawl space remediation opened up on Tuesday afternoon and I agreed to the work being performed. The techs were very pleasant and friendly. The job took less than two hours to complete.
When the original estimate for the work was completed, the project quite possibly was going to take 3-4 hours with the need to pump out water and muck. yuck. So, after talking with the techs who completed the job, I was pleasantly surprised how quickly the job was finished.The tech stated he would talk with the project manager and probably expect a lower total bill. The bill I received was shocking to me. There were almost 500$ in fees that were never discussed or disclosed to me originally. I got clipped 200$ for 2 hours of “supervisor work” at 100$/ hour. There was equipment set up and take down fees, and a tool decontamination fee.
I think ERS is more accustomed to working with insurance companies and adjusters than individual home owners. The fees should have been made clear to me at the time…
Okay….I am happy with the work ERS did and the people were super. Make sure your clients understand what they will be billed for and how much. I really did not enjoy an extra 500$ that I was not aware of. My bad…guess I know now. If you are not using your homeowner insurance…make ERS go through every charge. I didn’t realize I needed to..and obviously paid the added price.

We called Emergency Restoration Services when our dishwasher leaked and did quite a lot of damage. We were very impressed with the crew that came out to clean up and prepare our kitchen to be restored. Brittney was very professional and knowledgeable and did a fantastic job.

ERS was fantastic to work with from the first phone call to setup an appointment. Luke communicated when he would be there, asked great probing questions to paint a full picture of the situation, took plenty of pictures of the affected areas, and explained a course of action. He was honest, transparent, informative, and genuinely represents the company extremely well. I would highly recommend ERS!

I am so pleased with the service I have received from Emergency Restoration Services. So far, I have been working with Luke Grey to stabilize the property in preparation for mitigation. Luke has been so thorough and supportive during a very difficult time for myself and family. He has been on site for all of my appointments with my insurance adjusters and helped me navigate this process that I’m very unfamiliar with. Paul and Q were on site quickly after the initial water loss as well and set up their equipment to mitigate any further loss to my crawl space and home interior. What stands out, is this company really cares for their customers and that’s something you can’t fake. I’m really glad I chose ERS for the repairs to my home. I will update this review once the job is complete.

Edited to Add:
The entire Job is complete with ERS. I have updated the review to 5 stars. All work was completed and they worked with me when payments were delayed from insurance. Dan Pearl and Josh completed my pack in today, They were awesome. All of my items were handled with care. They need a raise, 10 out of 10! Thanks!