Call The Whale (Plumbing Heating Air Electrical)

Call The Whale sells great products. Installation and followup has proved problematic on several counts. The most recent example involves a condensation pump from a heat pump water heater they installed. They had it plugged into an electrical box on the furnace which only works when there is power going to the furnace. It is summer and the furnace is turned off therefore the pump doesn't work and there is a small puddle around the heater and the furnace. Not a huge problem but I can't help but wonder whether this was a problem that could have been foreseen?

I highly recommend the Whale for your Air conditioning repair!! I called the Whale and received outstanding customer service from start to finish!! Although the whale was very busy, they made time to come out to fix my handicapped Brothers Air conditioning unit. Ryan was a true professional and kept us informed every step of the way. If you need heating or air conditioning repair…look no further this is the company you want.

10/10 experience with Call the Whale! Every interaction was a cut above the rest. Our AC stopped working in the hottest week of the summer and they did everything to they could to help us as quickly as possible. Impeccable customer service and outstanding experience. Knowledgeable, empathetic, timely and professional. Couldn’t recommend them more!

Nick and Ryan arrived on time at our house and went right to work. They were searching for a leak in our A/C system. While very professional in their approach, they were also great communicators and alot of fun. It is obvious they love what they do and the challenge of finding the leak, which they did, kept them on task. I'll be calling The Whale for all my HVAC needs.

Drew, Mark, and Ken did a great job installing our mini-splits and upgrading our electrical panel. They kindly answered any questions we asked and were diligent and efficient with their work.

Ken came out quickly for an emergency ac fix at my salon on a Saturday. He needed to wait until it completely defrosted. He took the time today (on Sunday) to come back and complete the work. Can’t thank him enough for getting the work done before the 95+ starts tomorrow.

Our experience was 5 star in every way. Call The Whale answers the phone! They responded to all of our communications quickly and answered all of our questions. The two technicians, Jeremy Berquist and Nick Starzec, were outstanding. They were on time, nice, thorough, worked late on a Friday afternoon to finish the installation of our heat pumps, and double checked and explained everything before leaving. I highly recommend their work.

Excellent customer service from the scheduler to the technician Ken. Ken was on time, answered questions we had, and provided top service. It was a great experience overall.

I had a new AC with heat pump installed and was really impressed with the 3 people who installed it. Great price too!

Extremely disappointed in the services of this company. I was told the whole system needed to be replaced for about 10k. No worries though, they have financing.
The technician said control panel was bad, and refrigerant was needed. Then said the indoor component was dirty and showed signs of microbial growth for that they recommended replacement, rather than cleaning it.
I found another company to check out the system. Turns out the fan was stuck and he fixed everything with a shot of wd-40.
This company is clearly only interested in selling new systems. They are either incompetent or unwilling to make repairs. I wish I could give zero stars.

Outstanding customer service: responsive, friendly, quality personnel and best HVAC service in Vermont. They stand behind their work with warranties on their repairs - amazing!!

Just Call The Whale if you need work done. I have used other local(ish) services and the Whales price are usually better and the service provided from the office to technician is top tier. They are always on time so I didn't need to spend my whole day waiting. They did the appraisal and presented 3 levels of work I needed done so I don't 1 large bill, but instead break it into more manageable amounts. The refuned the cost of the appraisal since they did the work. Then technicians explain everything until you actually understand. Then there were no surprises on the bill. The things I mentioned are because I have had those issues go wrong with other companies.

I like that they local, reliable, polite, price fair, do great work. Rarely do you ever pay large repair bill while laughing. That happened today for me it was a first. You need to maintain the equipment and repair sometimes. When that happens Call The Whale! I don't normally review or write when I do. Their company is just that great! If you read this far Call The Whale

Awesome experience with the Whale team!
Jeremy and Nick were prompt, professional, and took the time to walk me through the finer details. The entire crew was efficient and respectful throughout the process. Highly recommend.

Great company. Breath of fresh air, got me set for my HVAC and plumbing needs. Anytime I need anything I will CALL THE WHALE

Jeremy and Nick did a great job today cleaning our ducts and advising us on future work. They were timely and professional.

Jeremy and Nick did a great job sealing up a couple leaking roof vents and replacing our hose bib. Thanks!

Incredibly prompt, professional and helpful from top to bottom! Great deals, customer service and client satisfaction. Couldn't be happier with their work!

Excellent customer service from initial contact, through quoting and getting the work complete. Josh was willing to quote the projects separately so I could choose what work to complete. Scheduled for a whole day and Kenny and Nick got the work done in half the time. They took the time to understand exactly what I wanted done once they were onsite. They even put the washer and dryer back in place when they were finished.

Have you heard the old saying about the value of experience in a profession such as plumbing? What about customer experience and making things easy? This company has a silly name, and a seriously amazing team of professionals doing great work. Plumbing labor is not cheap, because experience makes the difference. They fixed a problem I couldn't figure out and I wished I'd called sooner because in the end, it was a fast fix, and a very fair price. If you have a plumbing issue or retrofit, call these professionals.

Every point of contact and step of the process (from the getting an estimate/options to scheduling and having the work complete) was smooth, easy, and transparent. Every one I spoke to was helpful and kind. I also think it's a really considerate detail to a text with a photo of the technician before they showed up.

We had no heat or hot water in the house. These guys assessed the situation same day I called for help and the next day they fixed it. Great service. Knowledgeable technicians. Reasonable price. Would definitely recommend.

I live in a remote area of Hinesburg. I heat my home with propane and a Rinnai heater. The propane provider I use for discounted propane no longer offer service or repairs. This leaves you out of luck when your heat source dies in the middle of winter as no one, and I mean no one will service your equipment unless you are their customer. Then I heard about Call the Whale. Top notch customer service, technical support and extremely reliable help. Patrick explained the procedure, outlined my options with a complete invoice and repaired my heater in very short order. I can whole heartedly recommend their services and am so relieved to have this wonderful service offered in our community. Thank you to Call the Whale for a job well done.

Kenny was super efficient and installed our new kitchen sink with ease. He is a wizard when it comes to plumbing work. Highly recommend him and the Call the Whale team.

I called the whale when our renni heater broke. Right from the beginning Jennifer was an absolute gem to work with She was very pleasant. She had someone at our residence within 2hrs to get it looked at. They came today to put in the new one and Joe Hale did an amazing job and was very polite as well. if you need work done definitely call the WHALE they will take awesome care of you.

Ken did a great job fixing our leaking shower drain. He was timely and cleaned everything up. It was really easy working with Call the Whale, will definitely work with them again in the future.

I paid them nearly a thousand dollars to 'maintain' a furnace that should have been red tagged since it was cracked. The kid they sent to do the work didn't even adjust the electrodes. They quoted me for a change so I could turn the fan on independent of the heat - and then they couldn't do it - but they still charged me the same amount. The company that had to replace the furnace showed me that The Whale people left the electrodes almost an inch apart - so the furnace was slamming every time it turned on and they were never adjusted properly. This was like 300$+ of the bill....and they didn't even do that right. There was a crack in the furnace and they blew it off. Huge ripoff and extremely dangerous. I can't believe what I paid for a few electrodes, and they didn't even install them correctly. Learn from my mistakes - save your money and avoid these people if you value having heat in your home in Vermont.

Previous hot water heating system had started to fail, Call The Whale sent a technician the next day. Replacement was scheduled and compleyed promptly and professionally.

My job was simple – replace a kitchen faucet. Ken was in and out quickly and even took away the old faucet. Jenn in the office is super nice too. Thanks for a great first experience!

Quick service and knowledgeable staff who quickly diagnosed and addressed our concern. Customer service was top notch - We especially appreciated the electronic notice about upcoming visits as well the name and picture of the person we should expect. Will definitely use again if the need arises.

Lost heat in a freezing January and Call the Whale showed up same day and had a new furnace in no time. Nate and Mark were informative and did a great job! Thanks!

We couldn’t be more impressed with the service we received! The team responded to our initial request incredibly quickly and came to the rescue when we were without heat and hot water. They managed to repair everything in a short period of time and even did it for less than we were originally quoted. Ken, the technician, was fantastic—knowledgeable, professional, and efficient. We’re so thankful for their outstanding service and will definitely be recommending them to friends and family. Excellent work all around!

Ken and Charlie were wonderful! The job was completed on time and I give them 5 stars for the service, communication and work!

These guys are awesome! They got my new heating system installed quickly, and their communication was on point the whole time. Super easy to work with and no hassles at all. My house is warm and toasty now ... perfect timing. Highly recommend them!

They promised a text to let me know a plumber was on the way to the site. Never happened. They promised that work would be done on the day we scheduled. Never happened. They promised a price on site. Then inflated it claiming a system error. No matter because their pricing for basic plumbing chores were on par with building a rocket. I called on two separate occasions to speak to a manager. Never called back. They cost me a week on my timeline to get a project done. I’m hard-pressed to think of a less reliable outfit.

This company is the greatest. Kenny and Charlie are amazing technicians who repaired our boiler and thoroughly explained the system we were using. Will absolutely use this company for every plumbing and heating issue going forward, they made a customer for life.

Glad we decided to Call the Whale for help with a potential moisture problem in the basement. Charlie and Joey came to the house right on time. They were professional, polite, and knowledgeable. Answered all questions. We are very pleased with the work and the entire experience!

During the holidays is always a stressful time as is, but when our furnace stopped working we were defeated. Call The Whale came to our rescue 5 hours after we called them. Charlie was super informative and walked us through all of our options. They were able to get us a new furnace in just a couple of days! Kenny and Mark then came to install it and they were super fast, efficient, and helpful. They walked us through our new furnace and now our house is nice and cozy.

Thank you for your prompt response to our call and especially for the fast, efficient installation of our new furnace. Your sales people and installers were wonderful to work with. We will certainly recommend your company to our friends!

Charlie and Joey were great! Got it done efficiently and in good time. Did a great job picking up after themselves when finished!

It was the best experience dealing with the Whale plumbing and heating.. if I could I would give 10 plus stars for the rating.
Our heat went out Thanksgiving morning at 3am. Needless to say very inconvenient by any means. Needless to say I had called 31 businesses in next few days. Never heard of whale at all. Finally friend at work told me about them gave me the number on Wednesday. I called . Immediately within an hour they got back to me and sent a technician out. We needed to replace the furnace and whole system as it was leaking carbon monoxide. Big job to be done. Not a small fix by any means. They offered electric heater to help until the furnace came in. They Immediately ordered everything we needed plus offered a wonderful financing deal to boot with warranty. As soon as furnace got here on Monday night they were at my place this past Tuesday worked all day none stop and got everything done. They cleaned up after themselves. Kept us informed about the status of our furnace. Application went thru without a hitch. The two technicians Mark and Nate worked so hard non stop until the job was finished and we had wonderful heat finally after days of no heat. They made sure everything was working right and we're patient answering questions. They will definitely be the first and only ca I will make now. Thank you everyone at the whale from their emergency answering service, customer service Jenn and their technicians Mark and Nate. Thank you so much for the wonderful service. Oh by the way we had bought an old farmhouse over 100 years old. Merry Christmas and Happy Holidays to the staff.

Ken came out to fix my heat the same day it broke within about two hours of me calling and about four hours of it breaking. He was very professional and completed his assessment quickly, went over his findings with me, then fixed the broken/corroded piece (electric igniter). He also made recommendations on some other parts not essential to fix today that will cause issues if not replaced soon and included these in a write-up that I can discuss with my partner and schedule to repair soon. I’m so grateful my heat was fixed the same day and that I won’t be cold or have pipes burst/other damage. I also appreciate fixing the one essential piece today and having time to plan/decide when best to fix the other parts soon. Thank you!

I want thank Whales for being very prompt on coming to my house. Vt gas red tagged my furnace the day before Thanksgiving. Thank God I had a fireplace. Thank You so much for getting my furnace back on. I would recommend anytime.

What a team,
5 people team. With a crane and machine, less than an hour, replaced new one to 25 years old rooftop unit.

Express Service Professionals.

I recommend these beasts!!

I had a great experience with Call The Whale. They assigned me Ken and he was very knowledgable, clean, prompt, and did a great job explaining all the furnace components to me and how they work. I would definitely give the whales a call and request Ken.

a couple of months ago I called them to fix my water heater. the person came and didn't know what to do, nor had any idea what was wrong. he called his boss he didn't know either so I definitely wouldn't say experts... he hit a button and silence the beeping and said it was fixed... few days later started beeping again.... I called them no kidding 15 times and no one answered.... so I silence the beeping, it has happened 8 times since they "fixed it"....and this morning I wake up to the beeping again and I called them and guess what no one picked up shocker.... they aren't experts, they claim they fix things and they just put a bandaid on the problem and charge you an arm and a leg

We highly recommend The Whale Plumbing, Heating,Air &Electrical company! Charlie was very efficient With cleaning our furnace and proposing some upgrades options for the future! Great company to work with and the people are extremely nice!

My husband and I recently bought a new house and wanted to make sure our furnace was serviced before winter time. Call the Whale was able to schedule an appointment right away. Charlie and Joe came out to our house and were very nice. The whole process was fast and easy. We'll definitely be calling the whale in the future.

Connor and Joe did an amazing job. They were considerate, thorough, and good humored. They left our basement better than they found it. They made sure to walk me through everything they did before they left. Thanks guy!

These folks are the real deal! Excellent customer service, honest diagnosis of problem and honest pricing. Great people and super reliable! Don't call anyone else if you need heating service.

Started with my AC breaking on a hot summer weekend (of course). Jenn worked her magic and got someone here that Monday. Ken fixed the system so it is like new and the price is very competitive. Impressed, I asked about the HALO water system, sump pump, and split mini. With climate change, I wanted a backup system for my sweet little pup. I also wanted a system where I no longer needed to purchase bottled water and know the water I give my baby is clean and safe. And with global warming and the increase in drenching rain, I needed assurance that my basement would remain dry... Each and every gentleman who came was professional. I so enjoyed them and will miss their coming to do installation. Each has such interesting lives! They run their business the old fashioned way... with integrity and honesty. I am so impressed with their job! You WILL NOT GO WRONG using them! Instead, you will gain a trusted neighborhood professional like the good old days! Thank you!

I called every plumber in Vermont and no one could help me install a pellet furnace to heat my house. Call the whale picked up first ring and came right out to help. Price was more than fair and the work was fast clean and efficient! Joe, Connor, and Ken were great to work with and I will absolutely be calling them back in the future. Highly recommended

Connor, Joe, and Ken were so professional and timely with their work replacing our furnace and hot water tank. Jenn was amazing to work with at the office to coordinate the work. 10/10 recommend Call the Whale for any plumbing, heating, air or electrical.

A very enjoyable experience working with Call the Whale team members from Jenn at customer service to Connor the service technician who serviced and inspected my air conditioning and heating systems. Connor's attention to detail and trade knowledge made me confident that work was being accomplished correctly...

Joe & Matt did a great job with maintenance catch-up on our tankless water heaters. Helped us understand the issues and each aspect of the repair process.

Call The Whale just installed a Daikin AC system with four separate heads in my home in Stowe, VT. The work performed by their 3 technicians was outstanding. All three were courteous, professional and highly skilled. The installation was completed in two days as scheduled. The system works very well and was much quieter than I anticipated.

Jenn, Ken, and Connor helped me with a water heater repair that could not have gone better. Upfront on cost expectations, great service, and communication. Will work with them again.

I absolutely recommend Call The Whale for AC installation. They did a great job in my new condo unit. They were honest and came in below their quote since they did not need to upgrade the electric panel. Customer support is personal and they answer calls right away.

My AC had cooling issues and I had to call for a service every year, but the problem never got resolved. This year I decided to try a different company and called the Whale. An inspection was scheduled within two days after my initial call. Ken proposed a few options with details after the evaluation, and did the actual fix within the same week. Great work! They are quick, courteous and professional. Definitely recommend "Call the Whale" to anyone in this area who needs AC repairs.

Cannot say enough good things - they are communicative, personable, reliable, flexible, and all around great people. Most importantly, I felt so comfortable with them in my home, don’t go anywhere else!

Best experience I have ever had working with HVAC contractors. I have a summer rental house and had a mini split system fail. This was in June and everywhere I called was out into August to even look at the problem. Found Call the Whale online and reached out. I heard back on the same day and they were able to schedule an onsite appointment for the very next day. The next day I received a text including the name and a picture of the technician that was coming to the house. So, before they even got to the house, I knew their names and faces, which was very reassuring. Once onsite, in short order the tech found that the outside unit was burnt out. The house had 3 mini-splits about 20 years in age, so I arranged to have all 3 replaced with a single outside unit and replace the 3 heads in the house. The pricing was reasonable and while they ran into unexpected problems during the install there was no additional cost to me. They did such an amazing job I also had them install a similar system at our home. From the time I contacted Call the Whale to the time they completed both installations was 8 days! If you have HVAC problems Call the Whale, you won’t be sorry!

These guys are great. I was waiting for weeks for another company to come to my house as I have been without A/C but they kept telling me that they were working through their customer list and will get here soon. I Called The Whale and they came within days to determine the problem and within a week fixed the problem. Note that I am still on the list from the other company after over 6 weeks! Thanks Call the Whale.