Best Western Inn & Suites Rutland-Killington

Have stayed at this hotel each summer for at least the last ten years while visiting friends in Rutland. The experience is always first rate. The rooms are clean, comfortable and properly furnished, everything works the way it is supposed to, a very nice free breakfast buffet with hot options is standard and best of all the staff is professional, friendly and accomodating. As an example on my last trip I needed an early check in. When I called the day before the response was while we can't give a 100% guarantee but we'll do our very best, and likely can - and they did! As a bonus the property is attractive with the units in several different buildings on landscaped grounds.

Stay here to visit friends in Rutland. Rooms are always clean and comfortable and everything works. Free breakfast is generous with fresh options including hot dishes. Staff tries extra hard to meet guests needs. For example, this year I needed an early check-in and was assured they would do everything they could to make it happen and indeed it did. Previous lodging place insisted on stated time to the minute. Location is convenient and having the rooms in separate buildings on a nicely landscaped campus makes for a pleasanter, more relaxed stay.

Jessica is one of the best Best Western employees ever!! She is so curious and helpful. Always smiles. She upgraded our room for us, told us what was going on in the area and where to go out to eat. The rooms are beautiful here. Love it! Thank you.

Wonderful hotel in Rutland. Very comfortable beds and the nicest staff I’ve ever encountered. Lisa and Stella were very helpful. Good hot breakfast. Wonderful feel to the place. Highly recommended.

As part of a Northeast road trip, I spent one night in Rutland, VT. The town is small with limited hotel options. The Best Western is away from the freeway in a quiet neighborhood. Rather, than the traditional Best Westerns it was actually seven buildings. I was given building seven in back and never heard a thing.||PROS:|1. Location, very quiet and peaceful.|2. Reasonable rate compared to the other hotels in town.|3. Free parking, free internet.||CONS:|1. A bit away from restaurants but there was an Applebee's's nearby.|2. The breakfast was very basic, nothing special.|3. I do not believe this location has a pool or fitness center.||Cheers!||Marius

Very nice BW. Breakfast is superior to most all motels.
Staff very nice overall. Beds are very good.
Suites are like a one room apartment.
I'd go with top floor.

My family and I traveled to VT for a wedding. Stephen at the front desk was very welcoming and gave my family and I an upgraded room to a suit, which was very nice and appreciated with a 3 year old. Breakfast is complementary and was delicious! Tammy, the breakfast attendant was doing a great job keeping up with multiple people and keeping our food hot and refreshed. The best waffles I’ve had! Thank you all so much!

The Best Western Inn & Suites Rutland-Killington is what you would expect from a Best Western. The facility is a bit dated but otherwise fine and good value for the reasonable price, although some of the rooms, but not all, are very dark. What makes the stay worth it is the friendly staff. They are all just great and will go out of their way for you. I think the staff really made up for the dated buildings. There are no luxuries here, but the hotel is next to The Rocking Horse, a great place to shop for local goodies. Overall it's a friendly and clean hotel for a pleasant stay,

Great place to relax and be peaceful! Beautiful pool and views. Greats rooms , have everything you need! Abbie did a great job with our room service :)

This has been our second year returning to Rutland to visit family and friends. We have stayed at the Best Western 2 to 3 weeks each year. The entire staff is outstanding and the management does whatever it takes to help their guest. My wife and I have met so many of the long term staff and have come to enjoy our visits. The breakfast each morning is the tops compared to all the hotels we stay in, especially those oversized blueberry muffins that are always waiting for you each morning. Tammy does a super job handling everyone's needs each morning.|Staying at the Best Western in Rutland is like coming home to family, we love it here.

Jessica made check in a breeze. When I asked if there was freezer space she even upgraded me to a suite! Nice back patio to sit outside. Ours viewed natural woods. So peaceful! Thanks for having our room ready so nicely Kerry and Amy! We tried to leave it nicely too.

Very clean and tidy, came in last night after a disaster travel experience on the road. Jessica was very professional and set us up with a room at around midnight. She was very kind and thorough giving us directions up to the room in our sleepy stupor. Thanks Jessica! You're awesome!

After driving all day and struggling to find a decent place, Jessica at the front desk at a late night (nearly midnight) check-in was seriously a beacon of personality and charm as she checked me and my two dogs in who were just as badly in need of rest after a long day of riding. I've never considered Best Western before as a place to stay, but I definitely will be from here on especially at this location as I come up to Vermont a couple times a year. Hands down, THE best place with clean rooms, dog friendly areas for potty and stretch, and once again, Jessica being the most personable and best person I could talk to before some much deserved sleep. I cannot thank her enough for her tips and recommendations. Thank you so much!

Das beste Hotel auf unserer Reise durch die Neuengland Staaten. Wir haben ein Upgrate erhalten und haben eine kleine Ferienwohnung erhalten. Das Frühstückbuffet war top und die Muffins waren hervorragend. Dieses Hotel kann ich sehr empfehlen.

The location was perfect for us, we were here to go to Pico Mt., it was an easy ride there and back.

Love staying here!!! Can cook dinners and save money. Suites are spacious with room for at least two families (bring air mattress). Great location just outside the town/city. Have stayed here twice for AAU tournaments and will be back.

Our room was very clean and comfortable. Thank you Jody and Robin! We had our dog with us and Bob (maintenance) made us feel very welcome. Tammy supplied the kitchen with breakfast which included waffles with local yummy Baird Farm maple syrup! Real maple syrup! Very clean and great selection of food.
Stella on the front desk was so friendly and helpful. It was very peaceful and felt rural even though the city was just down the road. We will definitely stay here again!

My daughter has lived at the Best Western for a year. In that time the staff of the wonderful. The maintenance staff James Travis and Ken have been exceptional in getting repairs done timely. James went so far as to help us move all of her stuff into a new room. The staff at the front desk Stella Tammy and Jess have always been helpful and happy to see Carmen. Jess the front office manager took time out of her day off to help move Carmen into this new handicapped accessible room. Jess also went so far as to buy Carmen a plant and a cake to celebrate moving into her new room. And finally but certainly not least the housekeeping staff Jody Robin and Amy have been very helpful and keeping the rooms very clean

We have family in the area so we have stayed at this location several times. We love the location and the rooms are nice. We had a late check in and the lovely manager Mellissa upgraded our room for the night. It was very kind and we really enjoyed our stay.
Thank you !

Really nice place to stay right near Killington and Pico. Breakfast every morning was a great way to start our days. Attentive staff and clean rooms. This was everything we needed. Will look to stay here again for future trips to the mountain.

Clean comfortable spacious rooms. Location close to Rutland but also only 10 min from the Killngton resort access road. Breakfast included and very nice staff. Loved the high speed internet. Easy to do work in the room also. Bed comfortable. Would stay there again.

Update:
I appreciate your response on the issues I have outlined, but your responses sound as if you are trying to downplay the issues with your hotel and redirect the blame at your customer.
With regards to the shower temperate fluctuation, we were also traveling with another family and they had the same issue. Therefore, it is not an isolated issue only in the room I had stayed in. Now you are aware. I truly hope this is resolved by your staff.
With my complaint regarding the multiple room cleaning requests, I agree that your staff should not touch guest items. However, in ANY hotel we stayed in the past, we have ALWAYS made sure to tidy up our belongings and pack everything away to make it easier for the hotel staff to clean. No other hotels that we had ever stayed in had any issues cleaning our room. Not sure why it was an issue for your staff...unless if they never came to begin with. With your rationale on the towel bar, now you are just insulting your customers and think that they lack any intelligence. EVERYONE knows what the “do not disturb” sign is for. And we have stay at many different hotels and all have the same rules. Once the sign is hung, the hotel staff is expected not to enter the room. We have made multiple requests for our room to be cleaned and had ensure that the sign was not up due to that reason. So please do not attempt to redirect blame at your customers. It is not how you do business…and unfortunately, it shows. Again, I appreciate your response and unfortunately, it was a bad experience and will put this behind me. I hope your hotel does better in the future. Thank you.

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Original Review:
The only good thing about this hotel is that the drive is 15 mins from Killington. We stayed during the last week in December break for 3 nights and it was the worst experience ever. The staff told us when we arrived to make sure to let them know if we need housekeeping a day before, so I made sure to tell them during my 2nd day stay please if they can send someone while we're out to tidy the room and replace the towels. Also, the towel bar was broken and I told them there's a sharp edge that was protruding out which can be dangerous since I have children. They told me they marked it down for me. By the time we came back after skiing around 6pm, no housekeeping came and the towel bar was not fixed. I went to the front desk and they said next day they will send someone so next day, day 3, I stopped by the front desk in the morning and reminded them about the housekeeping and broken towel bar, and there were two staffs there that both looked at me and said ok as one of them typed on the computer to mark it down. When we came back from skiing around 6pm again, no housekeeping came and the towel bar was not fixed. At this point, it's already our last night stay and saw no point but to just go to the front desk to ask for clean towels. There were no apology nor acknowledgement for their lack of hotel management etiquette that despite several reminders they had no concerns for guests' safety since that broken towel bar as I had mentioned to them was sharp and we stayed for 3 nights they did not send housekeeping. Also, showering was not any better. The water would suddenly turn from warm to scolding hot where I had to jump out of the shower. When I turn the knob a centimeter to make it warm again, the water turned ice cold. I had to keep turning a centimeter clockwise and counter-clockwise so often in order to simply wash the soap off my body. Why the extreme in temperature?? Never again will I stay in this hotel! I would give 0 stars if I could.

It's a great motel. Rooms are very clean and smell great unlike many places of this kind. A bit smaller then usual though.
Service is really wonderful, the staff here are amazing!

We've been coming here for 5 years to ski at Killington. Always a pleasure! Clean room, comfortable beds, all staff are kind and welcoming

Wonderful Stay with Excellent Service

I had a great stay at this hotel in Vermont. The room was cozy, clean, and well-equipped, but what really stood out was Jennifer at the front desk. She was friendly, attentive, and gave excellent recommendations that made our trip even better. Her warm hospitality truly made a difference. Highly recommend this place!

We love staying at the BW in Rutland! The staff is always so friendly thanks to Stella at the front desk and Tammy making and serving the best breakfasts! Our room was super clean with everything we needed thanks to Kerri and her staff.

We worked with Best Western to secure additional rooms for our wedding at Mountain Top Resort, and it was a great choice. The rooms were clean, rustic, and had a charming cabin feel, perfectly complemented the Vermont atmosphere.

Everything was spotless, and the staff allowed us to set up signage for transportation on the wedding day, which made it so easy for our guests. Best Western was a reliable and accommodating option for our wedding weekend, and we were very happy with our experience.

As a loyal Marriott member, I usually prefer Marriott hotels during my travels. However, for a recent three-day ski trip to Killington over the New Year, I found no Marriott options in Rutland and opted for Best Western Inn instead. This was my first stay at a Best Western, and it notably shifted my perception of the brand.

The General Manager, Lisa, provided exemplary service from the start. She ensured our comfort throughout the stay with follow-up texts, helpful information about room service and Tesla charging stations. She not only inquired about my room preference, allowing us to choose a quieter second-floor room, but also surprised us with a complimentary upgrade. The hotel itself was very clean and offered a complimentary breakfast—ideal for the 18-minute drive to Killington.

While I typically stay at Marriott, Lisa’s outstanding service and the overall quality of the Best Western Inn have made a lasting impression. I definitely will return to this hotel for future trips to Killington and look forward to more stays at Best Western properties.

Omg, I’ve never fallen in love with staff like I did coming to the Best Western in Rutford. From the phone call before I arrived, to falling in love with Nicole who was so sweet and funny during checkin, to Trevor who helped us for the 5th time when we locked ourselves out (in the same night). Everyone was so lovely that I will 100% be staying here whenever we come back to ski Killington. Yeah, the hotel itself was great too, it felt like we were staying in condo instead of a hotel. We got the suit and our friends got the attached room with us and we all had a blast!!!

I highly recommend the Best Western if you’re going to Killington. You wake up, get the free breakfast, and head to the mountain within 20 min.

Absolutely perfect! Our suite was clean & roomy! Great location, friendly staff, an all around thumbs up! We will be back!!

This is a conveniently located and reasonably priced hotel near Killington and Pico mountain. We had a couple of issues with our room. The shower didn’t work and overall the room was dirty, dusty, and had cobwebs and spiders in the closets. I will acknowledge how kind and responsive the maintenance technician was who came to replace the shower head.

i think some of the rooms are nicer than
mine, but except for a beautiful view of
grass, trees and woods it was not an edifying experience. You go in one outside door to get to a little area outside your room and another door to get into your actual room. This was weird and everything was just a shade on the wrong side of shabby.

This place is great for the price and location. Staff is friendly and rooms are clean. Suites are well taken care of

Stayed at Best Western Inn & Suites Rutland-Killington the night before taking my mom for a total knee replacement. The staff were amazing from the breakfast staff to Front desk! The room was sparkling clean too! Front desk really helped us by accommodating first floor requests and more! I couldn't be more grateful for the experience. I thank all of you who helped us!

Terrific property. Rooms very clean and fresh. We called ahead as traffic had us delayed and we were running tight on time. We requested an early check and explained the situation. They could not have been moe accommodating! We arrived, the staff had just finished our room and treated us like royalty! That level of customer service is phenomenal. Thank you to the entire staff.

Deze vestiging is wel wat ouder maar wordt netjes onderhouden, de kamer was keurig en schoon, de entree en lobby zijn erg netjes en gezellig, het personeel was heel aardig en behulpzaam, vooral Jessica verdient een compliment, het ontbijt is heel erg uitgebreid, er is ruimte genoeg om bij je kamer te parkeren, het hele complex is ruim opgezet, deze vestiging is vlak bij het centrum van Rutland waar genoeg te kiezen is voor uit eten en boodschappen doen, wij raden deze plek aan en komen graag terug.

The service was great. The room was fantastic. I thought I ordered a standard room. We had a suite. Very spacious. It was off the beaten path but the views were amazing! The local and chain restaurants not that far from the hotel. I can't wait to return for a longer stay.

Hidden gem. Clean. Affordable. Comfortable. Superb staff. Stayed here for one night with my 90-year-old mom who was up from Massachusetts for a birthday luncheon. The staff generously provided an upgrade to a room that had greater accessibility, and which included a dinette (although we did not use it, thanks to the outstanding breakfast). They also gave us early access so mom could freshen up after our 3+ hour journey. This is now our go-to place -- and we are grateful to the BEST Best Western team in New England.

Best Western in Rutland, VT did not disappoint on our fall foliage getaway. Quick and easy check in and check out, friendly and helpful staff and good hot breakfast and coffee. Located right next to a cozy country store was also a nice perk! Also nicely located around a lot of food and shopping. Ice machine wasn’t working on our building but that didn’t make or break our visit. Would come back again!

We had a king room which was very basic but it had everything that we needed. The housekeepers do an excellent job and the front desk staff was friendly and helpful. Tammy, the breakfast lady, does a super job of keeping the area clean and well stocked. Everything was in good working order and the bed, pillows and furniture in our room was very comfortable. We are seniors and we felt very safe staying here. We would definately stay here again.

this is the only place i will stay in rutland due to the exceptional staff and service overseen by general manager Lisa. for avid skiers like me it is easily accessible to nearby killington resort with a shuttle stop directly across the street. the continental breakfast is the best i have had at any property with plenty of delicious options. the suites are spacious and well laid out. there are also multiple restaurants within a mile or two to choose from on a night out. the front desk associates are outstanding: office manager Jessica, supervisor Merissa, along with support staff Stella and Steve. special mention goes to the property upkeep crew- supervisor Ken and his staff of Travis and James do a tremendous job maintaining the rooms and the grounds.

I booked 2 nights using 2 reservations online which caused some confusion because I used points for 1 night registration and 1 night as a regular room registration. Steve at the front desk was helpful in trying to combine our stay as a rollover so we could stay in the same room however due to the way the online system worked it actually checked us out for the 1 night and had a separate room and reservation for our 2nd night. Then Stella at the front desk came to the rescue. She went in and changed the reservation and kept us in the same room with the same rate. This was extremely helpful and accommodating. Thank you for making our stay enjoyable while we were visiting family in Rutland.

I’ve stayed at this hotel several times now and it’s always been a pleasant experience. My most recent stay was about a week ago. Jesica went above and beyond helping out an older man find the hotel who was lost driving in the dark from Albany. She stayed on the phone with him for over an hour until he finally made it. She even called the police to assist him when he couldn’t find his way. This type of service is hard to come by. Marissa has been a very good as well. I’ll surely stay here again

We love to stay here on our Family vacations, when family comes from other states to Vermont. This is the best group of people that greet us and serve us as their guests! No need is overlooked and the entire staff goes above and beyond in making our stay the best ever. I would like to single out particularly: Lisa, the GM, Jessica, front desk associate, Tammy, who serves and keeps us very happy at breakfast, the housekeeping staff that we ran into, Amy and Kim and last but not least, the night auditor Wayne(?) who went out of his way to get us some milk late at night. Thank you Best Western staff in Rutland, Vermont! You add so much to the enjoyment of our vacation !

I had the pleasure of staying at this hotel, and I can't recommend it enough! From the moment we arrived, the manager (Lisa) and her team (Jessica and Steve) was incredibly friendly and professional. It’s clear that they go above and beyond to ensure every guest has a great experience.

As a motorcyclist, I was thrilled to find that the hotel is very motorcycle friendly. The manager offered tons of road suggestions tailored specifically for bikers, which made our trip even more enjoyable.

The room itself was clean, comfortable, and well-maintained. The breakfast variety was also impressive, with plenty of options to suit all tastes. Whether you're here for a quick stopover or a longer stay, this hotel has everything you need for a memorable and comfortable experience. We'll definitely be back!