Auffenberg Chevrolet Buick GMC

The service crew is awesome to work with. John and Tim both go the extra mile to make sure everything is prefect. It's unusual these days to find people doing more than one would expect. The product they offer is costly, but they make every dollar worth it!

Very poor communication and subpar service. Parking Brake Sensor came on in my car. I brought it in for an oil change and to have the parking brake issue fixed. I dropped the car off at 8:30 AM and verified all contact info. I asked for contact before repairs were done. At noon I hadn’t heard anything so I began calling. Finally at 2pm someone finally answered. They said the car had been completed for a while (I had not been contacted at all). When I picked it up the service worker said the parking brake sensor had been reprogrammed and it cost $90 (repairs were not supposed to be done without contacting me first). He showed me where to pay, handed me my key and said the car was somewhere on the lot. He said if it’s not up front check the back lot. I had to walk around searching for the vehicle. Jump forward to today (7/8) and the parking brake service light is on again. When I called about it I was told they didn’t do any diagnostics last time as they jumped to the reprogramming and “it worked”. It obviously didn’t work as it’s back on one month later. I would t bring any vehicles here for anything more than an oil change.

I just went and bought a car for the first time ever. I was nervous about the whole process and didn’t want to be pressured into buying anything. Daven was our salesman and he was amazing to work with. Never made me feel pressured into anything and was so helpful! Our financing guy (i forget his name now that i need it) was amazing too. Gave me advice on what warranties were worth it and not! I will also be buying from auffenberg in the future!

When I called they got me an appointment right away. My service advisor was on it. Kept me updated on the work to my truck several times. The price was perfect for what was done.

Took my vehicle to Auffenberg last week without an appointment to get the oil changed and fix the passenger side blind spot detection. They got the car in early and completed the repairs as requested.

I was getting ready to go on a trip and forgot that I needed an oil change. I had to get it done before I left the next morning. I called the service department around noon. They asked if I could be there at 2:30. It didn't take long to get it done. Very efficient.

Auffenberg was a great dealership to deal with. We purchased a 2023 Acadia new a few years back and was treated great. With this experience we decided to return and purchase a new 2025 K2500HD from the 2 weeks ago. Mike Bryant was fantastic to work with along with the finance team. Service was awesome installing the accessories for our new truck too!

Great experience. It was easy to make an appointment everyone was very friendly it took about 25 minutes and I was out the door. I have not had such a great fast service in my life.

Mike was my first contact at the dealership. He made the entire process a pleasure. He is professional and friendly, answered all of my questions without making me feel rushed.

Had such a great experience, the staff including Jake and Zach were all super helpful and we felt zero pressure during the entire process

Jake was very friendly, and there was zero pressure at any point. Even during the paper signing with the finance guy, Zach I believe his name was, where extras and warranties were presented, there was no pressure to add more to the deal. They were all super helpful and down to earth people, that is why we returned to Auffenberg to purchase another vehicle. They will always have our business.

I have been a loyal customer for over a decade. The reason I am loyal is because of the exceptional customer service I receive each and every time I am there. Great establishment!

Daven and Mike were great to deal with; other than a couple of hiccups (we had a couple of rebates/incentives that needed more info), this was one of the most pleasant car purchasing experiences ever. We were originally planning to purchase in St. Louis but discovered Auffenberg had exactly the Equinox EV we wanted. It was great to be able to buy local.

I dealt with Mike Bryant and could not be happier. Customer service is off the charts. He listened and worked with me to get me what I wanted at a more than fair price. Lower than anywhere else I tried. I had never met Mike before we started, but he made me feel like an old friend. Highly recommend.

I had my oil changed, tires rotated and my tire fixed in less than 45 minutes. My overall experience was fantastic.

Daven and Patrick worked magic! We weren't planning on leaving the lot with a vehicle but ended up coming home with exactly what we wanted! Amazing customer service, friendly staff!

While having my oil changed, I had them look at my flickering headlight. He nicely came and explained the problem and quoted the price. I reluctantly said yes. It was 401.00. Later finding out the purchase price of that part is half that cost. I guess I should have said no while the part was out, but didn’t think they would charge double. Not happy and they won’t be serving me again.

Very enjoyable experience; the entire buying process was done over the phone, and our car was shipped to us in Denver, CO.
Monis, Darwin, and Patrick were all incredibly helpful, friendly, and responsive.

I went into the dealership hoping to test drive 2 different vehicles to determine what model I would be purchasing. I gave Will, the sale guy my drivers license, I talked to him about what I’d like to drive, he asked for my phone number and I declined to give it, stating I didn’t want marketing but when I decided to buy I would be happy to share, just not at this time. I was then asked for my email and declined to give that also, Will then stated “well if I can’t get all of your info I can’t save it into the system” he then just shrugged his shoulders and put his hands up. When I asked if I would be able to test drive a car, he pushed my license across his desk at me. I left the dealership, I decided to go back and speak with a manger and ask if that was normal policy for them or if we could work some thing out. I was met by Darwin who was rude and interrupted me multiple times while I was explaining to him what had happened. At one point saying “if I have a sales guy riding with you I want to know who he’s with” and then in the next breath saying “well if a salesman was going to go with you then that would be ok to not give your number.” He was rude, condescending and completely unprofessional. I have purchased a new vehicle from Auffenburg in Washington, MO in the past and had a fantastic experience, I was expecting the same customer service at the Farmington location. My experience today was one of the worst customer service experiences I’ve ever had. Sad that I can’t do business in a “small” town close to home.

Bought a 2022 Chrysler Pacifica from them 5 months ago. Been having issues with the vehicle a month after we bought it. Took it back to get it fixed and failed to find the problem. Gave the car back to me that still had issues. Took it back 2 more times and the kept the car for almost 2 weeks and again didn’t fix or find the problems with the car and basically told me I’m on my own. So I took it to a different dealership and in one day found all the problems. They will not lend any vehicles out to customers if they are working on your vehicle. I’ve lost respect for the place. Seemed like they just pushed me away so they didn’t have to deal with me. I do not recommend this place

Everyone was courteous and helpful. I especially appreciated the car wash as part of the service provided for my car.

Went to the service department to get air in my tires and make an appointment for an oil change. He was able to do my oil change immediately, no need for a return trip.

Very happy with my new car. Mike did a really good job. Recommend going to him about your car needs.

They did a very fast and fairly good job. My oil dipstick was a little above the full mark and thing needed wiping off but it was above average all things considered.

The salesman wasn’t pushy. He was very helpful and the finance department was very open to asking answering all of our questions.

Farmington Auffenberg has the best service department ever. They are honest and take time to explain what my car needs. My car broke down in a parking lot near the dealership and the next thing I know, the service manager is there to check it out for himself. Never had that happen before. I plan to purchase my next car from Auffenberg.

I trade cars every couple years and I must say that this is by far my best experience. The team is simply amazing and the car is top notch. I know going back for any type of service will be a breeze. 1000% satisfaction!

Absolutely phenomenal; Ethan, Patrick, Barry and Monis all went out of their way to ensure our happiness with our purchase. We have been thrilled with this car purchasing experience. Thank you all.

Mike Bryant is hands down the best salesman I have ever worked with! He answered all the questions I had and went above and beyond my expectations!

Told us on the phone they would buy our vehicle. Told us to just drop it off and they’d give us a price. Get there drop it off and then they RUDELY told us they didn’t have the room. Insinuated I was lying about said car. And then proceeded to harass us with “Get this vehicle out of here by tonight.” We were waiting to be towed home and guy kept harassing my husband and RUDELY telling the tow truck driver “that thing you dropped off earlier needs out of here NOW. Get it out NOW.”

Great service! Tim Morgan personally delivered my truck to my house when my repair was done. That’s great service !

We had one of the best car buying experience here. Ethan Murray was our sales guy. He really goes above and beyond. Excellent salesperson.

My service rep was excellent. Took my vehicle in, got the issue taken care of and back out in great time time.

This was my first time since we just moved to Farmington. My 2019 Chevy Colorado diesel needed an oil change, tire rotation and a new fuel filter. I was very pleased with the service and the staff there!

6-2-25
They serviced our 2019 Chevy Colorado diesel quickly and professionally! Thanks for pairing our new iPhone to our Colorado so we can receive calls while driving!

Everyone at the dealership was friendly, personable, knowledgeable, and patient. All our questions were answered and the salesman showed us all the vehicle options we wanted to see before deciding which truck we wanted to purchase. The entire staff made the process stress-free and as simple as possible.

I always get good service at Auffenberg
In Farmington. The employees in the service department are very patient and they explain things when they work on my car. I like how they call you with the cost of repairs for approval before fixing.

I was greeted with a smile and told how long the update would take and it was done in the time I was told.

Chris and Ethan were totally awesome to deal with! They went out of their way to help me. Ethan is a super salesman! Im referring him to everyone!

Auffenberg has the cheapest prices on oil change and tire rotation!! Their staff are awesome! Fast and friendly service! I found my new dealership!

Great Dealership, it was easy to call and schedule an appointment and i got the date and time i wanted. The Service Department got me in and out quickly and the car was spotless when they returned it to me.

The service was Excellent, I was informed about services that my car needed. My wait was short, they explained everything. I always receive Wonderful service at Auffenberg.

They had the Acadia that was what we were looking for and got a good price for our trade in.

Update 6 years later. Well the count is now up to 8 vehicles my family or friends have purchased. No complaints and will continue to go there in the future.

My family have bought 3 vehicles from them now. A Chevy Aveo in 2005, a Equinox in 2017 and now a Silverado. Have always received great customer service from them and will continue to go there for vehicles.

Was able to work me in for a service appointment even though I arrived a day before my actual appointment