- 3423 James St, Bellingham, WA 98226
- Commercial Roofing
- Licensed & Insured
- Green Roof
- Asphalt Shingle Roof
- Flat Roof
About the Business
At Whatcom Gutter & Roof Cleaning, we specialize in a wide range of services designed to enhance and protect your property. Located in Bellingham, Washington, we offer expert solutions in roof repair, roof waterproofing, gutter cleaning, roof leak repair, and roof water damage repair. Our technical expertise allows us to handle both residential and commercial projects with precision and care. Our organized approach ensures that every project is managed efficiently from start to finish.
We pride ourselves on our attention to detail and the consistency of our work, which translates into durable, high-quality results for our clients. Whether you need routine maintenance or complex repairs, we are committed to delivering long-term value through our reliable services. With a focus on thorough project coordination, we ensure that each job is completed comprehensively, allowing you to enjoy peace of mind knowing your property is in capable hands.
What people say about “WHATCOM GUTTER & ROOF CLEANING”?
{
"summary": "Customer feedback about Whatcom Gutter & Roof Cleaning is largely negative, with multiple reviews highlighting significant issues in communication, service delivery, and overall professionalism. Many customers reported poor scheduling practices, including early arrivals and difficulty reaching live representatives for inquiries or issues. Although there are a few positive remarks regarding the quality of the work performed, the recurring complaints about negative customer service experiences overshadow these instances of satisfaction. Serious concerns regarding language barriers and unprofessional conduct during service appointments further contribute to a cautious perception of the company.",
"liked": [
"They did excellent work.",
"The crew arrived and were hard-working, courteous and professional.",
"They did a great job of cleaning the gutters and unclogging the down spouts.",
"I am in love with my beautiful new gutters!",
"They were very professional and did a great job."
],
"disliked": [
"The response time was terrible, got an AI call center instead of a real person.",
"I explained I would not be home until after 1pm, so I booked the work to begin at 1:30pm. At 12:45 I got a security camera alert their truck was in my driveway.",
"Incompetency galore before the work even could get started.",
"The technician damaged some vegetables in our garden and almost ruined a gate.",
"We had to reach out to them multiple times to get the situation resolved."
Recommended Reviews
I called for a quote and made an appointment. A knowledgable gentleman came out, took a look, took some measurements and e-mailed me a quote shortly thereafter. Everything looked good so I said ok.
Appointment day arrives. An unmarked black box van shows up with two guys who don't speak a single word of English. They can't even tell me they're with Whatcom Roof and Gutter. They furnish the paperwork and after an awkward exchange they start working.
Three days later I had water flowing over the gutter and all over my front steps. I called and they sent someone out a few days later. That individual proceeded to tell me my house is sloped and my foundation will need to be adjusted to correct the problem. Why wasn't this identified during the quoting process? I don't know. I was offered fifty percent off to come out and fix the issue. I've since cut holes in the brand new gutters and added downspouts to alleviate the issue.
In summation, if you want some sketchy sub contractors showing up and doing a half assed job. Give these guys a call.
I reached out to this company by mistake when trying to reach the original Whatcom Gutter CO. This company response time was terrible, got an AI call center instead of a real person, and they lost the original quote. We had to reach out to them multiple times to get the situation resolved. Quoted us $1000 to replace a 10' section of gutter. PLEASE call Whatcom Gutter Company instead of this company. You will be much happier with their service and locally owned and operated!
Initially we scheduled with Whatcom Gutter back in June 2024. They then needed to reschedule our initial appointment. Two men came out on June 28th to clean moss off our roof. We sent Whatcom Gutter an email on August 4th asking how long does it take for moss to die off because we noticed moss still on our roof. On Aug 6th, Whatcom Gutter responded and said it would take 4-8 weeks “once the treatments are applied to kill off the moss. Please note that it will turn to brown when it dies and will not fall off from the shingles.” At that point, our drone images still shows live moss on our roof. We contacted Whatcom Gutter again on August 30th asking them to please come back and apply treatment as we still had live moss on our roof. We heard back from Whatcom Gutter on Sept 3rd stating, “I'll let you know once we can get back to your property.” After not hearing anything from Whatcom Gutter, we sent another email on Oct 18th stating we have MORE than been patient and would like to know (1) whether they will be coming back out or (2) give us a refund. Then on Nov 25th after issuing a credit card dispute, we receive an email stating, “ Please note that we will issue a manual refund direct to you in the amount of $640.56. Kindly cancel the dispute via your back within 24 hours and we will start the refund process.” On Nov 25th after cancelling our dispute with our credit card company, we asked when Whatcom Gutter would be issuing our refund. After not hearing back OR receiving a refund, we AGAIN contacted Whatcom Gutter on Dec 7th asking where our refund is. This is a horrible company to deal with. This company does not respond and customer service is not their strong point. Steer clear of this company!!!
- 3423 James St, Bellingham, WA 98226
- Commercial Roofing
- Licensed & Insured
- Green Roof
- Asphalt Shingle Roof
- Flat Roof
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Whatcom Gutter & Roof Cleaning offers free estimates for their services.
2. Are warranties offered by the company?
No information found.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
5-star rating on Google.
1. What services does the company offer?
Gutter cleaning and repair, gutter screen cleaning and installation, sealing leaky seams, gutter sponge cleaning, unclogging downspouts, roof cleaning, moss removal and prevention, pressure washing, window, skylight, and solar panel cleaning, gutter installation.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
No information found.
4. Does the company offer eco-friendly accreditations?
No information found.