Truck Outfitters USA | Bristol - Tri-Cities

I was very nervous about changing my truck. I knew what I wanted, and they NAILED it. I'm glad I found them.

Great Place with Great People to deal with. We have had several trucks worked on and they have always been great to work with.

I bought a camper shell from these guys. I drove quite a ways for the deal they offered and was not disappointed. The shell was excellent and for a great price. The very clear, detailed description in the ad for the shell helped make sure it fit my truck perfectly. They couldn’t have been friendlier or more professional. Helped install the shell and got me on my way in no time.

It has taken me a while to finally give a review. I will state my experience and let you decide. First, I would give them 5 stars for upfront sales up front customer service. They worked me in quickly I thought the price was reasonable. For that this is not a one star review. After getting my vehicle back I started getting a service code on my dash. I looked it up and asked several mechanics on a couple forums and they all said if I just had front suspension work, have them check to make sure certain bolts and nuts were tight. I called this company and explained the problem and what the mechanics on the forums recommended. I spoke with the usual front desk personnel. I was met with direct push back. The person I spoke with told me there was nothing that could be wrong with their work. He said he understood how I could think that it was something caused by the work that they had just completed, but it was not. He then told me I needed to take it to a service provider who would assess the service code and fix the problem. It was clear they would not back their work, not even to at the minimal make sure a couple nuts and bolts were tight. I scheduled my truck with a service provider. Long story short there were multiple loose bolts / nuts. It almost damaged one of the tie rod ends that this company had replaced with the amount of play due to the loose parts. The loose parts were attached to the drag link / bar that this company replaced. Yes, had it come loose I could have been in an accident. The other nut /bolt that was loose did cause damage to a part that they had replaced. My bill to fix was over $700. Did I bring it back to this company's attention? No. They made it clear it wasn't their problem. So they may have made a sale, but they lost a customer.

We've done business their for years, excellent for installation of any lift kits, or even replacing outdated ones... Doedee and his staff are absolutely amazing...

Had a 7” suspension lift installed on my F-150. Excellent group of guys, very knowledgeable about product. Great customer service.

I waited for several weeks before posting this review in the hopes that something might change..

I was referred to Truck Outfitters by a friend of mine, as I was trying to sell a Jeep. I drove the vehicle to their shop, spoke with them, and we came to terms on a price that was more than fair for them. I took less money in the hopes that this would show a good faith gesture for future business, which was 100% my mistake. I then spoke with Doedee (not sure about the spelling) about the possibility of them replacing a door switch on my vehicle. He said that they would do it and that the part would be ordered within the next 2-3 days from a local dealership in Abingdon. I had high hopes that I would work with these folks to get my door fixed before I got a quote about getting a lift or a leveling kit installed on my vehicle. So, the wait began. I called and checked in with them twice and was told that the part had not arrived. I finally called the local dealership myself and was informed that the part had never been ordered. I was then told that they could order the part and have it for me the next day.

No one from Truck Outfitters has ever reached out to me about the part. This happened around the first half of June.

They either lied or they have very poor communication within their ranks. I am glad that others have had good results from them because I will never give them my business or refer anyone to them for work.

Doedee and everyone at Truck Outfitters are extremely nice and helpful. I needed an emergency service on my Jeep and he worked me in quickly and got me back on the road in no time. Thanks so much!!

Great place to get truck accessories. Had them put a bed cover on my truck and they did a great job.

Called them two different times about getting a car cover for my car told me I had to come in and order it. Went in and told the person what I needed and was told that this could have been ordered over the phone was a a trip that I really a trip I didn't have to make.

Honest and friendly. Did a great job lifting my truck with new wheels and tires as well for my ‘14 Ram 1500. Will use again!

I've had Chad and the crew customize several vehicles, and they are simply the best around. Fast, courteous service, and prices are great.

The staff treats you like family and try to be as helpful as possible. Kevin took the time to inspect and explain what I needed to make my car safe during his alignment. DooDee alwayd goes over and beyond to help and is very knowledgable. Awesome job.

I seen the shop while out messing around and stopped in to look. They were very nice and extremely helpful in my purchase of window shades. Also installed them quickly at no charge. Will definitely give them more business in the future.