Crabtree Buick-GMC, INC.

Crabtree is a great dealership. Jackson is a great sales man and very nice and helpful. Anyone looking for a car go see Jackson.

Crabtree is the ONLY dealership we will purchase from. We have purchased several vehicles over the years and always from Crabtree. They have ALWAYS provided excellent service. My in-laws, my husband and I as well as both our sons and our daughter-in-law have all been highly satisfied with the vehicles we have purchased and would definitely recommend this dealership. Jackson is so friendly and helpful! He isn’t pushy and makes sure you get the vehicle that you want. He answers all questions and goes out of his way to make sure you are happy before driving off the lot. 10/10 !

Best dealer in the area. Excellent sales and service personnel. They work with creditors to get you approved. Give them your business. We are very satisfied with their service.

Hands down one of the best dealership around. Trace Bratton was our sales consultant. He listen to what you had to say, and was not pushy about selling a car. Best sales man I have ever had and a very nice guy. I think other dealerships around the area should come spend some time with these guys and learn how to do business! I will definitely be coming back. 10 out of 10 they have my business.

The overall experience was very pleasant and they did not pressure us at all. Trace was our salesman and he was extremely friendly and helpful with all of our questions. If you are interested in purchasing a new or used vehicle, I highly recommend Trace to assist you in your decision.

I had a great experience with the purchase of my new vehicle. From sales to financing the process was seamless. Jackson (salesman) was wonderful with answering questions and explaining all the technology.

We love working with Jackson. We continue to support this dealership because of their wonderful customer service. We also refer many potential customers to this dealership and recommend it to everyone.

Just moved to Tennessee & needed a Buick dealer for oil change. Got the oil change, tires rotated in fairly short amount of time.

I took my Buick in for a few repairs and general maintenance. I had an outstanding recall that was fixed . I also had check engine light and a tire pressure system light.
When all was checked out and I got an estimate of $1200, I thought I either had a stroke or suffered hearing loss.
So being on a lower level of income i had to choose my repairs carefully. I chose to fix the check engine which seemed to be a problem with a thermostat.
The next day after I had paid my bill and got my car, it began overheating so I had to have it towed to a local shop where it was assessed that the hose going into the thermostat housing was leaking. So I now have $367 invested to change a thermostat and the best part is that I found out that did not fix my light ,I needed a temperature sensor replacement.. well live and learn I guess..

I needed a VA State inspection sticker for my car. They kindly worked me into the schedule and got it done. One of my tail light bulbs was out and they put in a new bulb for me. I will definitely be back for my next oil change!

We bought a GMC Yukon Denali in December of 2023. Less than a year later in November of 2024 the motor blew. They would not help us, would not work with us, would not get us a motor, or even work on trade. They don’t stand by what they say. We worked with the owners son and he wouldn’t help us in anyway. It’s February 2025 and I am still waiting on a motor from GMC. Poorest service I have ever seen out of a dealership or manufacturer.

The Crabtree staff are friendly. Not pushy at all. My salesman Nathan Smith was interested in meeting all my needs. Promises were few, yet every one made was kept. With no "rip-off" Document fees Crabtree is an honest, straight forward dealership. In fact my brand new 25 GMC was totaled in a freak accident. My experience with Crabtree was so positive I bought a like replacement from them as well. Because they are honest and straight forward. I purchased two 2025 GMC Sierra's in 4 months. Crabtree offered me the best price compared to other GMC dealerships in the area. No Doc fees. Friendly relaxed atmosphere. A true desire to meet my needs. Why go anywhere else. Thank you Crabtree sales team.

Trace Bratton was wonderful. Answered all my questions without hesitation. Got me in a beautiful Avalanche. Very kind and honest man.

Jay was very helpful and patient answering all of my questions. He didn't act like so many of the salesmen I have dealt with. Did my application online and knew my exact numbers before I left my house. He had the vehicle completely ready for me when we got there and it was quick and easy. I would highly recommend going here for your next vehicle.

It is so nice to do business with a multi generation family owned business in today's world. The service, responsiveness, and respect for customers' needs and time are top notch.

Our family has bought vehicles since the 80s from Crabtree and had good service for years. That does not seem the case anymore. After having our vehicle there for multiple repairs, head gasket replaced, motor replaced and then head gasket went out again, under what we understood was warranty, we were told that the warranty was no longer good cause the vehicle was in our daughter's name not ours. Having spent close to $12000 on vehicle with them and this is poor service in my opinion, is Crabtree not a family owned business anymore? Are they that clueless to how to give good customer service any longer? Good question to ask before trusting the dealership with any future vehicle purchases or repairs . It's a real shame.

Was recommended to see David Meade and it couldn't have gone better. I had to buy a new car quickly because of an accident. David was patient, full of information, and didn't employ any of the typical high pressure sales techniques. David and team were accommodating in any way possible. Made the purchase experience very enjoyable. Not only did I get the car that I wanted, I chose the dealership I believe would support my ownership into the future. Crabtree is a class act, and so is David Meade.

They all are very nice. Ricky is nice and explains everything that they are going to do to the vehicle.Very professional.

I can't compliment this dealership enough. Not only do they not play the usual dealer game of adding accessories that the customer didn't ask for and doesn't want, but they made me an excellent deal on a 2024 Yukon Denali that was appointed just the way my wife wanted. Moreover, the sales staff didn't rush us through the process, and the finance office wasn't pushy with after-the-sale products. Most of all, they were patient with me. I had an unusual hurdle in my purchase involving the Department of Veterans Affairs and everyone in the process understood that the government moves slow and they were content with a modest deposit to hold the vehicle until all of the boxes were checked. I intend to be a lifelong customer.

Great people to work with! I actually traveled an hour to do business here because they were better to work with than my local dealership! Definitely recommend!

It honestly the best car buying experience I've ever had. Everyone we dealt with during the experience we so nice and friendly, explaining everything and walking us through every step. I was torn between 2 different dealerships but after stopping at Crabtree first and then going to the other, it was extremely easy to figure out which place we wanted to deal with. They were all top notch people and it was a pleasure to deal with them.

Everyone was so kind and easy to work with. This was my first car purchase and Jay was knowledgeable, guided me through the process, and never tried to upsell me on anything unnecessary, which was refreshing. Other dealerships had cars that I liked as well but I ultimately went with the car at Crabtree because of the good people that work there and their honesty.

Everyone at the Dealership was friendly and helpful. The sales team made everything easy which is becoming rare in the car buying world today. They made what I considered to be a good and fair deal, so I purchased the GMC Truck.

I always go to Crabtree for my Virginia state inspection sticker. Always quick in and out. Very nice people and would recommend

Jay Hall was our salesman and the best salesman we dealt with in dealing with over 15 different dealerships when looking for the Envista we wanted. He is very professional, patient and pleasurable while always getting back to us immediately.

My wife and I bought a new GMC Acadia and had a great experience with Jay Hall. I was impressed with his honesty, competency, and no pressure selling. Likewise, Doug Mullins was impressive with his sale of an extended warranty. He was also a no pressure salesman. Crabtree Buick- GMC is highly recommended! Richard K. Reed, M.D.

I purchased a used 2021 tahoe and picked it up Nov 1st. I waited until now to review as used vehicles are used vehicles. Every concern I had was addressed without hesitation. I love my car and I trust Crabtree completely. They are both honest and trustworthy. From Mr Hall & Mr Meade to everyone in offices to repairs dept(shout out to rick who answered this old ladies every question, and there were at least 100). If you're looking for a new or used vehicle I strongly recommend these folks. They practice the old adage "customer first".

Overall such a great experience. They made my 4 hour trip totally worth it, and I’ll do it again when I’m ready to trade this one in. Big thank you, Crabtree!

Mr. Trace Bratton was our salesman. He did an excellent job in explaining the features of the 2024 GMC 1500 Sierra SLT that we purchased. He answered all our questions in a professional manner and has continued to offer any help we might need after the purchase. All personnel that we dealt with including the manager was very willing to help with our needs. GM is fortunate to have Crabtree and its staff as representatives of their products

Thank you for working me in for an oil change. I was surprised to find it would take so long to update the compute. Glad you took care of the recall.

Fast, simple. So friendly! I am a huge UT Football fan and my salesman Nathan was so accommodating during the process to keep me informed and updated on the game. Not only did he care but all associates there were so friendly and gave me recommendations on the area if I wanted to visit again! I am about an hour away and will definitely send anyone I know looking for a GMC to Crabtree. Excellent service!

Put the chip in but did not test it. No inside button to use the seat warmer yet sent us away that their job was completed. We left the parking lot and went to Lowe’s and tried to figure out how to turn the warmers on. No button. Took the truck back and was told that was the wrong part. They would order the correct one. Over a month slipped by and no work from them. Emailed Nathan and a call came quickly that the part just came in. Don’t believe u have a check and balance system in place or quality review that would permit continuity of processes. A year went by and we were never notified that the chip that the new truck was missing was available which was the start of the above complaint. Next vehicle probably won’t be from Crabtree. Sorry guys. Disappointing service.

We had spoken to our Salesman, Nathan Smith, many times when stopping in for service on our Buick LaCrosse. Nathan always came across as a friendly, pleasant and honest man. When it came time to make a purchase, he was our first and last stop. He was very helpful showing us options on the vehicles on the lot which made our decision easier. We never felt pressured at all. It was a very good buying experience!

Jackson at Crabtree was very easy to deal with! We were in communication over a week about this deal due to our work schedules. But once we were approved with my credit union he locked in my truck deal. It was going to be 3-4 days before we could get to the dealership to sign papers, and I asked for my windows to be tinted before we picked the truck up. Jackson made that happen! Overall, I will give the dealer and Jackson 5-stars! The only reason I am rating a 9/10 for recommendation is that this deal could not be done through electronic signatures which could've made it easier of us to pickup the truck earlier. But I got the windows tinted during that wait time so all is good!

Very friendly staff. Helped to unbolt/ move my stuff to the new truck. Spent extra time finding the best rates

The service department does a great job at identifying possible problems. Rick and Jeff service advisord are great assets for this dealership.

Everyone was very nice. They got my vehicle in and out in a timely manner. I was very pleased with the service on my truck.

Had a great experience. Jay was very up front and honest with every question I had. Would recommend to anyone buying a vehicle. Gave me a great price on my trade in. I drive 5 hours to buy a vehicle here due to the deal I was getting. Very pleased.

I recommend you do NOT buy from this dealership. The vehicle I purchased just a few months ago is now in the shop and will no longer be drivable.

This was a used vehicle and it was promised to have been in good mechanical condition and that was very much untrue.

Bought a 2500HD from them today. From Jay the sales guy to the manager and finance guy, they all were amazing. What a great group of people and they were more than fair on my trade. By the way no shady tactics here and no hidden fees. Absolutely amazing experience.

I was well pleased Jackson was our sales person he explained what they had with the features we was wanting and I chose a 2023 Buick Encore. The next week we bought a 2011 GMC Sierra pick up from him. These people will treat you right.

The parts I needed a they got, even though they were not easily found. Good job to all the staff in parts.