Thoroughbred Roofs
- 2720 Old Rosebud Rd #310, Lexington, KY 40509
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Gable Roof
About the Business
What people say about “Thoroughbred Roofs”?
Customer feedback on Thoroughbred Roofs is mixed, with a significant number of positive reviews highlighting professionalism and effective communication. Many customers appreciated the team's efficiency, transparency, and quality of work, particularly in handling insurance claims and maintaining a clean worksite. However, serious complaints concerning poor treatment of property, inadequate cleanup, and pushy sales tactics suggest a need for improvement in customer service and communication during the sales process. Overall, while many customers had a positive experience, the negative reviews indicate substantial issues that cannot be overlooked.
What Users Like The Most
- They were professional, efficient, and communicative throughout the entire process.
- The team that came to do the repairs were excellent.
- They helped us out after a rough storm and made the whole process easy.
- The crew was on time, professional, and easy to work with!
- I had a great experience working with this roofing company.
What Users Like The Least
- They left tools and equipment scattered throughout our neighbor’s yard.
- The sales rep was pushy and pressured us into signing a contract without providing a detailed quote.
- They failed to clean up the debris after the job was completed and left my yard a complete mess.
- Their work was subpar, and their customer service was terrible.
- I’m extremely disappointed!!!
Recommended Reviews
We hired Thoroughbred Roofs to replace our roof and gutters, and it was one of the worst experiences we’ve ever had with a contractor.
Roofing issues:
The roofing crew showed complete disregard for our property. They left tools and equipment scattered throughout our neighbor’s yard and trampled through our landscaping, despite me kindly asking them to be careful. They placed ladders and materials directly on top of our plants, damaging two rose bushes and a hydrangea – one rose bush is now leaning with visible root exposure.
Gutter installation nightmare:
After the roof was installed, we waited weeks just to get an appointment for gutter installation. I had to call multiple times before anyone scheduled us. Once the appointment was set, the gutter lead (a father-son team) called to say they’d be late because he had court for a speeding ticket. They finally arrived at 3:30 PM and spent more time smoking and eating than working, then left after two hours – again leaving all their equipment in our neighbor’s yard.
The next morning, no one showed by 10 AM. When I called, I was told the delay was due to the father needing to bail his son (our installer) out of jail. That’s when I looked into their background and discovered both had felony records, and were actively on probation – something the company never disclosed.
This behavior continued: multiple no-shows, no communication unless I repeatedly followed up, and equipment and gutters left in our yard over a holiday weekend – killing our grass and continuing to affect our neighbors.
Office staff and management:
Dealing with the company’s office was just as frustrating. Yolanda, the account executive, was rude, dismissive, and extremely unprofessional. We submitted pictures of the damaged landscaping and called multiple times. After two months of back-and-forth, she finally claimed a landscaper had assessed the damage and found “nothing wrong” – yet could not provide any date or proof of the visit. We checked our cameras and found no record of anyone coming.
Yolanda spoke to the owners and came back to us with a $125 discount for the damaged landscaping. When we asked for a modest $250 discount (despite our landscaper pricing the damage at $400), we were told that asking again might result in them withdrawing even the $125 offer they initially made. The owner’s justification? “You can’t predict how a plant will grow or thrive, so there’s no way to determine if it was actually damaged.”
Bottom line:
This company was disorganized, uncommunicative, and careless – both in how they treated our home and how they handled our concerns. The crews were unprofessional, and the management showed no real accountability or interest in making things right. I would absolutely never recommend Thoroughbred Roofs to anyone.
I recently contracted Thoroughbred Roof to replace the roof my home. I am extremely pleased with the results. They were professional, efficient, and communicative throughout the entire process. The team addressed my concerns with expertise, and the finished product looks fantastic. I had the pleasure of working with Christian and Adam, who were through & through professional and friendly at the same time. Their team left my property clean & spotless. I highly recommend them for anyone needing roof restoration work.
The team at Thoroughbred Roofs was fantastic. Howard took care of us through the whole process of getting our insurance claim filed and finalized. I highly recommend Thoroughbred Roofs to anyone.
137 locals recently requested a quote
Company Locations
Head Office
- 2720 Old Rosebud Rd #310, Lexington, KY 40509
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
- Gable Roof
Companies Similar in Profile
