Logo of Thoroughbred Roofs

Thoroughbred Roofs

  • 2720 Old Rosebud Rd #310, Lexington, KY 40509
  • Commercial Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Licensed & Insured
  • Gable Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

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What people say about “Thoroughbred Roofs”?

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Recommended Reviews

Overall Company Rating
Excellent 4.8
Out of 39 reviews
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Kate Baker
Aug 7, 2025

We hired Thoroughbred Roofs to replace our roof and gutters, and it was one of the worst experiences we’ve ever had with a contractor.

Roofing issues:
The roofing crew showed complete disregard for our property. They left tools and equipment scattered throughout our neighbor’s yard and trampled through our landscaping, despite me kindly asking them to be careful. They placed ladders and materials directly on top of our plants, damaging two rose bushes and a hydrangea – one rose bush is now leaning with visible root exposure.

Gutter installation nightmare:
After the roof was installed, we waited weeks just to get an appointment for gutter installation. I had to call multiple times before anyone scheduled us. Once the appointment was set, the gutter lead (a father-son team) called to say they’d be late because he had court for a speeding ticket. They finally arrived at 3:30 PM and spent more time smoking and eating than working, then left after two hours – again leaving all their equipment in our neighbor’s yard.

The next morning, no one showed by 10 AM. When I called, I was told the delay was due to the father needing to bail his son (our installer) out of jail. That’s when I looked into their background and discovered both had felony records, and were actively on probation – something the company never disclosed.

This behavior continued: multiple no-shows, no communication unless I repeatedly followed up, and equipment and gutters left in our yard over a holiday weekend – killing our grass and continuing to affect our neighbors.

Office staff and management:
Dealing with the company’s office was just as frustrating. Yolanda, the account executive, was rude, dismissive, and extremely unprofessional. We submitted pictures of the damaged landscaping and called multiple times. After two months of back-and-forth, she finally claimed a landscaper had assessed the damage and found “nothing wrong” – yet could not provide any date or proof of the visit. We checked our cameras and found no record of anyone coming.

Yolanda spoke to the owners and came back to us with a $125 discount for the damaged landscaping. When we asked for a modest $250 discount (despite our landscaper pricing the damage at $400), we were told that asking again might result in them withdrawing even the $125 offer they initially made. The owner’s justification? “You can’t predict how a plant will grow or thrive, so there’s no way to determine if it was actually damaged.”

Bottom line:
This company was disorganized, uncommunicative, and careless – both in how they treated our home and how they handled our concerns. The crews were unprofessional, and the management showed no real accountability or interest in making things right. I would absolutely never recommend Thoroughbred Roofs to anyone.

Sanjay Sen
Jul 18, 2025

I recently contracted Thoroughbred Roof to replace the roof my home. I am extremely pleased with the results. They were professional, efficient, and communicative throughout the entire process. The team addressed my concerns with expertise, and the finished product looks fantastic. I had the pleasure of working with Christian and Adam, who were through & through professional and friendly at the same time. Their team left my property clean & spotless. I highly recommend them for anyone needing roof restoration work.

John Perry
Jul 13, 2025

The team at Thoroughbred Roofs was fantastic. Howard took care of us through the whole process of getting our insurance claim filed and finalized. I highly recommend Thoroughbred Roofs to anyone.

Fay O
Apr 29, 2025

We had storm damage on our roof and additionally some wear on our vent pipe boots that needed to be replaced.
The team that came to do the repairs were excellent. As we watched them do the work it was obvious they were professional, experienced and they were thorough in fixing our roof. No short cuts and a permanent repair job.
We had checked with two other roofers in the area. Thoroughbred gave us the best price. We would hire them again. We dealt with Josh and he worked with us to get the job done timely. They also gave us a limited warrantee on workmanship which most roofers won’t do on repairs. That speaks volumes about their work.

Miley Jay
Apr 27, 2025

Do NOT hire this company, the sales rep was pushy and pressured us into signing a contract without providing a detailed quote.
After the pushy salesman that felt like I was being scammed, they failed to clean up the debris after the job was completed and left my yard a complete mess.
Overall I would not recommend this company to anyone. Their work was subpar, and their customer service was terrible. I also heard they don't pay their employees. Not the way to run a legit business. I'm extremely disappointed!!!

josie riley
Apr 22, 2025

I wasn’t sure what to expect but they explained everything clearly and made the whole thing simple. The roof looks great and they cleaned up really well too.

Bashar
Apr 11, 2025

Yes the work was great, but the people were too. It actually felt like they wanted to help, not just get through the job.

Shae Noble
Apr 7, 2025

They helped us out after a rough storm and made the whole process easy. The roof looks even better than before!

Alexander Martinez
Apr 7, 2025

I recently hired the company for a roof repair, and I couldn’t be more satisfied. The team was punctual, professional, and transparent throughout the process. They completed the job quickly and left everything clean and tidy. Quality workmanship and great customer service—highly recommend!

susan arnold
Apr 7, 2025

Thoroughbred stuck with me through a year long ordeal dealing with insurance issues. They were very efficient and cleaned up thoroughly after the job. My roof looks beautiful!!
I would certainly recommend them to anyone looking for a new roof ‼️

Janet Sperry
Apr 3, 2025

When Anthony and Keeta came to my house, they were very professional and friendly. I had no idea our roof was in such bad shape !
They helped me maneuver the insurance company and , showed up when the claims adjuster arrived. I can’t recommend them enough!

Joey Crowley
Apr 1, 2025

Very impressed with their attention to detail. They kept everything clean and made sure I was updated along the way. The whole job was done faster than I expected.

Charlie Nichols
Apr 1, 2025

Very professional and easy to deal with. They kept me in the loop the whole time. The new roof looks amazing

Aiden Byrd
Apr 1, 2025

They showed up when they said they would and got the job done right. No issues, no delays, just solid work. I’d recommend them to anyone needing roofing help.

Nate Sandmann
Apr 1, 2025

These guys really know what they’re doing. They kept things simple and stress free. I’m really glad I chose them.

Kennedy Shea
Apr 1, 2025

Great experience all around. They walked me through the whole process and kept everything on schedule. The final result turned out better than I imagined.

Jake McCann
Apr 1, 2025

The crew was on time, professional, and easy to work with! The roof looks fantastic and they finished quicker than I expected. I’d definitely hire them again.

bella zecchin
Apr 1, 2025

employees were extremely easy to work with. they did such a great job on my roof, i have no complaints! if i ever have any issues with my roof again, they will be my first call!

Joshua Abebe
Apr 1, 2025

They did a great job and were super easy to communicate with. I felt like I was in good hands the whole time.

jayla Taylor
Apr 1, 2025

I had a great experience working with this roofing company. From start to finish, they were professional, communicative, and highly efficient. The team completed the job in a timely manner without compromising on quality, and their attention to detail was impressive. They kept me informed throughout the process and ensured everything was done to the highest standard. If you’re looking for reliable and skilled roofers, I highly recommend them!

Julianna Bender
Apr 1, 2025

Really appreciated how clear and honest they were every step of the way. They did such a great job and I’m happy with the precision they have with their work!

Alex Deatherage
Apr 1, 2025

Recently had to have my roof repaired due to some recent storms, I didn't want to drop an arm and a leg on a roof. After some research I came across this place and reached out, the response time was perfect, I don't think I waited more than 10 minutes in between replies. They were out here next day to get me a price estimate! I told them my budget and they worked with me through the whole process of scheduling a day for the repair. They even showed up 30mins early to walk me through the whole process of how they did what they do! And once they left it looked like they had never shown up, had a perfect roof and everything was clean and tidy, if not better than before they got there. "Leave it better than you found it" should be their motto because that's exactly what they did. I'd give more than 5 stars if I could, if you need ANYTHING roof related, these are your people!!

Corey Patrick
Mar 31, 2025

They did an amazing job on a roof that we didn't think would be covered. Now we have a new roof and even got an upgrade from the shingle we previously had. Thanks again!

John MacKenzie
Mar 30, 2025

Amazing experience from start to finish. The team communicated consistently throughout the process, the crew worked incredibly hard, and they collectively exceeded expectations. I would highly recommend Thoroughbred for any roofing needs.

Ashe Parker
Mar 27, 2025

Absolutely recommend this company! My roof was originally denied coverage but they immediately went to work and not only got it approved but much more! They were very polite and professional and always took the time to thoroughly explain what was going on. The day that the roof went up they covered the front of my house protecting my siding and cleaned everything up afterwards thoroughly. The roof looks great!

Julie Dettman
Mar 22, 2025

Thoroughbred Roofs was awesome to work with! They made the whole process super easy and kept me in the loop the entire time. The team was super nice, got everything done quickly, and my new roof and gutters look AMAZING. Seriously, I couldn’t be happier! If you need roofing work done, I 100% recommend them!

Gary Hernadez
Mar 21, 2025

This is a too notch company. Knowing that a big portion of my home would be removed really made me nervous but everyone including Yolanda made me feel confident that everything would be alright… and it sure was!!

Laura Wysong
Mar 20, 2025

I had a wonderful experience with Thoroughbred Roofing! The weather was not cooperating so we waited on good days but Adam Fooks kept checking in with updates. He was very professional and helpful! Everyone I came in contact with made me happy I chose them to replace my roof!! I would definitely use them again!

Marquita Jointer
Mar 18, 2025

Great people, Honest and hard working. Managed everything for me but never left with any un answered questions. Had the job done within a few weeks. Definitely recommend Thoroughbred Roofs for all your roofing needs!

Heather Barry
Mar 18, 2025

I recently had the pleasure of working with Thoroughbred Roofs for a complete roof replacement, and I couldn't be more satisfied with the outcome. From the initial consultation to the final inspection, their team demonstrated exceptional professionalism and expertise. The project was completed on time, within budget, and the quality of workmanship is outstanding. My new roof not only enhances the aesthetic appeal of my home but also provides peace of mind knowing it's built to last. I highly recommend Thoroughbred Roofs to anyone in need of roofing services.

Keeta Shell
Mar 18, 2025

I recently hired Thoroughbred Roofs for a roof replacement and was thoroughly impressed. Their team was professional, punctual, and maintained a clean work environment. The new roof looks fantastic and has significantly improved my home's curb appeal.

Aqua Pro
Mar 14, 2025

We have had the pleasure to work with this company on many projects and they are fantastic. Claim management is complex and ever changing but they work tirelessly to make sure that the clients we send them are well taken care of.

Rani West
Mar 8, 2025

Great customer service. Fast response time. Got everything done in a timely manner. Good work. Really satisfied with the results.

Trevor Zuelly
Mar 8, 2025

Such a great company!!! Did An amazing job on my roof. Employees were very friendly and professional . Overall such a great experience!

Sierra Kinslow
Mar 6, 2025

These guys did a great job. Was very happy with the work. Adam Fooks was very very helpful and he answered all my questions.

Kim Erion
Mar 5, 2025

These guys did a great job Adam Fooks was very helpful with answering all my questions an concerns would recommend them

Tara Thomas
Mar 2, 2025

The employees were very helpful and knowledgeable. They were patient with me and explained all of my options. They were then very fast and professional in completing the job. I would highly recommend Thoroughbred Roofing to anyone for all of your roofing needs.

Brian
Nov 29, 2024

Great company!!! Love working with the guys. Highly recommend this company wonderful and very friendly employees. Thoroughbred roofs and Aqua Pro very professional and easy to work with.

Terry Hall
Sep 12, 2024

PLEASANT UPDATE: I received this email from Thoroughbred owner, Joshua Busbee, 8 months after my case was closed:

"Good morning,

I wanted to take this time to reach out to you because I was in your area this weekend and thought about how things ended between us. I will be the first to say that I apologize. You were one of our first clients last year and that means something to me. I had a chance to show you my gratitude for trusting us with your project and I failed at that moment. That is not the man, nor the company I want to be. I will say that there was a lot going on at that time, It was our first true year here and it just grew faster than I was ready for, which left me very spent at most times. Still no excuse.

With that being said I hope you can understand that as a man I'm far from perfect, I do make mistakes, but when I do and I realize it then I try my hardest to make it up.

I hope you can accept my apology and allow our team to come out there soon to try to get your roof looking the best as possible and I give you my word I will go to any length to rectify my errors. Of course this will all be free of charge. "

Thoroughbred followed up by installing the best roof system Owens Corning offers and didn't charge me a penny! The supervisor and crew who did the work were great. When they left you couldn't tell they had been here except for the beautiful new roof! Integrity is rare these days, especially when it costs thousands of dollar to "Do the right thing". but not at Thoroughbred Roofs!

You can trust Thoroughbred Roofs and Mr. Busbee to stand by their word!

PARTIAL ORIGINAL REVIEW: I made the mistake of letting the owner on my roof to inspect it. They talked a good game, gained my trust and worked with me in an effort to get my roof replaced. Insurance denied ...

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  • 2720 Old Rosebud Rd #310, Lexington, KY 40509
  • Commercial Roofing
  • 24/7 Emergency Repairs
  • Financing Available
  • Licensed & Insured
  • Gable Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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