- 951 N Plum Grove Rd STE E, Schaumburg, IL 60173
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Warranties Offered
- Metal Roof
About the Business
What people say about “Rooftop Designs”?
Customer feedback for Rooftop Designs presents a mixed sentiment. While many customers praise the professionalism, communication, and quality of work, others express significant dissatisfaction, especially regarding project delays, lack of follow-up, and unresolved issues with installations. Customers highlighted instances of poor communication and felt neglected after raising concerns. On the positive side, the company demonstrated a commitment to customer service with timely responses and thorough explanations during consultations. However, the serious complaints raised by several customers about product issues and service failures cannot be overlooked.
What Users Like The Most
- The service rep was very professional and took the time to explain everything.
- Everything looks so beautiful, and I would recommend this company to everyone.
- The installation was flawless, and the workers were fast and professional.
- Rooftop Designs took amazing care of my home and made me feel comfortable throughout the process.
- Great customer service and a meticulous clean-up after the job was done.
What Users Like The Least
- The job was supposed to be done in 6-8 weeks but took 16 weeks with no communication.
- They refused to fix the loose screens and removed my storm without replacing it.
- After spending over an hour with the salesman, I received no quotes for three weeks.
- They dumped debris on my grass, ruining it, and changed my downspouts without my consent.
- The salesman became rude after I presented a lower quote, which was very unprofessional.
Recommended Reviews
In may we had 16 windows replaced. One of which was incorrect it was suppose to be frosted as it is a first floor bathroom on the front of the house. The MANUFACTURER messed up the order and made the wrong window. My husband informed the worker doing the trim ( day two of installation) it was wrong, he said he was notifying his boss, we heard nothing more. My husband called the office spoke with a woman( caller ID comes up Mary) she said someone would contact us in two weeks to schedule it to be corrected. NOTHING. I reached out to the salesman ( Sean) as he gave us his number for any questions or issues, he was contacting his manager. Nothing. Husband called the office again we will call you back. Nothing. I text the salesman again, I’ll call my manager right now. You guessed it…. Nothing!
So here we are today is the beginning of my daily review ( this exact post) until my window is corrected the way I ordered it.
Horrible company. Would not recommend. They put new windows and front door. The screens on some of my windows is loose and they refuse to fix it. They also removed my storm and would not replace it. I ended up paying $700 for a door and to pay someone to install it. It was November and cold outside. I spoke to the owner and he is condescending. I am going to sue them
Not a good experience. At first everything seemed ok. They rebooted our home just this past winter. We'll, in the spring ,AFTER,the snow was melted. We noticed buckling ,and unsealed shingles . So , we called for an inspection, to see what was causing this irregular look. Because ,if you look at the roof/shingles, they didn't lay flat.FYI even the neighbors noticed. We ended up kind of getting the run around ,as far as what was actually causing this VISUAL issue.. They said it was a lack of ventilation. Another company gave us their opinion. And yet a 3rd company that deals with insulation and ventilation issues told us .There is NO ventilation issues. We've called back several times times now with NO call back . The roof is less than 8 months old . And we were charged over 20,000 fot this WORKMANSHIP????. We were even told the owner would be in contact .lol Must have been a joke. We are definitely NOT HAPPY, in thee slightest.
Company Locations
Head Office
Branch Offices
- 951 N Plum Grove Rd STE E, Schaumburg, IL 60173
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Warranties Offered
- Metal Roof