Red Wing Chevrolet Service & Parts

Avoid Service Department

My wife made an appointment to get her belts replaced due to a squeak. She made the appointment to replace the belts (she explained to them on the phone that she knew what the noise was and wanted the belts replaced as she has had the issue in the past, the attendant that took the appointment was the same one and confirmed to me and the manager that she was specific about the appointment) and brought the vehicle in to have the work done. When called to get her vehicle she was told that the belts needed to be replaced as well as the pinion seal. No work had been completed at this time. She was charged $140 for a diagnostic fee and then had to leave to make it to work.
She later scheduled an appointment for the following week to have the pinion seal replaced, and I now had time to replace the belts myself, so she told them she just wanted them to do the pinion seal. She was also told that the pinion seal would be done under warranty, and we wouldn't have to pay anything (this was not the case when the diagnostic was done). We drop her car off this morning to have the pinion seal replaced and receive a call later and were told that the pinion seal was not replaced but they went ahead and replaced the belts and that's all we would have to pay for.
When we got back to the dealership, I went in and was told they were not going to charge us for the belts. I asked them why we were originally charged for the diagnostic fee at the original appointment, even though the appointment was specifically for the belts being replaced? No real answer, the manager just beat around the bush stating that we have to be very specific when making an appointment. I asked how my wife could be more specific? She made an appointment to have the belts changed. I then asked, well how was my pinion seal bad last week but now it's fine? How were you going to try and charge my wife almost $350 to do a pinion seal and then when asked about it, it is covered under warranty. Then when the vehicle is brought back to have the work done, it no longer needs to be done. I was then told that "you have your key, you can leave" by the manager, so I left.

During this entire conversation I was also told how unpleasant my wife was multiple times. I'm pretty sure anyone would be unpleasant if they were getting screwed out of $140. I most likely seemed unpleasant as well during the conversation.

I appreciated the quick and efficient checkup on my Buick Encore to be sure I was fully prepared for the upcoming winter weather. I always know that they use my service record and know what has been done in the past. Always have a positive feeling that my best interest is always considered. Keep coming back for service on the Encore since I bought from Red Wing Chevrolet. Like family - loyal.

I have had great experience with the service department! The customer care and vehicle care are both top of the line! I am a service provider myself and know that quality service is rare in today’s world. Thank you!!

I stopped in to Red Wing Chevrolet with no appointment in a panic because my vehicle fob starter was dead and I had no idea how to change the battery. The amazing CODY was there, as usual, ready to save the day again! After pranking me and telling me it was going to cost $185, 10 minutes later and only $5 lighter, I was on my way!!! Best customer service ever!!!

The maintenance service was fine but I haven't been contacted yet, after 1 week, as follow-up to the suggested repair service that is needed.

I had an excellent experience at Red Wing Chevrolet Buick. Flip, in Service, was especially helpful and tuned in. Thank you to the crew there.

Josh C made this as easy as it could be from 1100 miles away the whole staff at Redwing Chevorlet was great to deal with Brian had everything in order the whole deal took less than 40 minutes I couldn’t be more happy. Thanks guys

This dealership and travis our salesman was amazing. They did a great job showing us what we asked for. We went in to trade for a used vehicle and we left with a 2024 chevy trax. Now most might think this is backwards abd they didnt give us what we were looking for but they gave us a great deal we couldnt refuse. Great service and wonderful experience. Will 100% go back when its time to trade

Customer service was impressive to me, Tiffany helped me out, and she did for me more that I was expecting. I totally recommend Red Wing Chevrolet.
Thank you so much Tiffany.

The team at RW Chev went far beyond in customer service. Staff is amazing to deal with and present top service.
Hats off to the owner for having a staff that will go the Xtra step to make things happen. You have a great working team together for you.
Thank to all of you for your help in our time of need.
John Aslakson

The service team listed to my concerns and did everything they could to get my vehicle ready for it's next adventure! Always ready to help!

Little annoyed they have zero timeline on when I'll get a part in, but they got me in quick and set clear expectations.

Sammy was wonderful! She was able to get me an appointment right away and the service was great! She answered every question I had and was very informative! Will definitely be working with her again!

Red Wing Chevrolet is always very welcoming and accommodating when I need to have service on my car. I never hesitate in taking it there.

Service was great as usual. The team accommodated me as I had another appointment run late, and they were able to work with me even when they had every right to reschedule me. They were all still very kind and courteous and got my service done quickly. I always appreciate them!

Mike did a great job. Work was done on time and at a fair cost. I'll be back next time service is due!

Another great experience at Red Wing Chevrolet service. When scheduling an appointment for new tires I inadvertently chose winter tires. I received a text message advising me of this, Alternatives for all season tires were offered including a popular high-quality tire sporting a $100 rebate. After doing some research those tires rated very well. While installing the tires they found that my cabin filter and engine filter were in desperate need of replacement. I was also advised that the alignment was borderline. Everything was done professionally and courteously leaving me feeling confident in my safety driving my vehicle. They also applied coupons that were available online reducing my overall cost by $120 (including the rebate). Super job!

I have always found the service department to be very professional, helpful and kind. The entire building is very clean and the waiting area is comfortable.

Everytime I go to Red Wing Chevrolet Buick service department I am always greeted with a smile and a friendly hello. That is what keeps me going back. As well as their service.
The waiting room is always spotless and there's always a cup of coffee or bottle of water waiting for me. I appreciate the professional and friendly service. I will keep coming back because I'm treated as a person and not a number. Great job Red Wing Chevrolet Buick.

Disappointed. Oil change and in check up apparently forgot to check battery as I had to replace the battery 2 days after the oil change.

They let me know that my tires were wearing slightly when I came in for an oil change and tire rotation. They suggested a tire alignment to correct further problems and were able to complete that quickly.