Owatonna Chrysler Center RAM

My husband, sent the daughter for an oil change after he found some coupons on their website. He even printed them out, as they were listed under the "specials" section. However, when she arrived, they told her the coupons were a scam and invalid. Instead of honoring the coupons, they pressured her into purchasing a much more expensive oil change package.

This is really poor customer service! If the coupons aren't valid, they should be removed from the website to avoid misleading customers. FYI- the coupons are still on the website!

Excellent Customer Service! We bring our vehicle to the service department and always get greeted promptly and with a smile. Then got us on our way quickly with a free shuttle ride home. We couldn't be more satisfied!

I scheduled service with them on my vehicle. I was told they were 2 weeks out. That's fine I said and awaited the appointment. I arrived 30 minutes prior to the scheduled appointment at which time they asked me is I needed a ride to which I said if you'll take me back to my home (21 miles away) yes. They would not go that far. I thought this unfortunate but fine I'll wait the approximately 4 to 5 hours the service would take and went to their service waiting area. After about 4.5 hours I went to see where they were at with the vehicle as no one has approached me while several others had come and gone ( I understand that oil changes etc. are faster than the services I needed). I found after waiting in their waiting area they had not even started. I will never use this dealership for anything in the future despite it being one of the closest Dodge dealers and my having purchased my most recent Dodge there and having several others. Somewhat relieved that I resisted the temptation to talk about replacing my 2019 purchased there with a 2022 from there. I will do it elsewhere

They went po out of their way to find me the car I wanted and arranged to have it transported to there lot for me.

Had a mishap with my vehicle and the staff was phenomenal to work with! Shout out to Brandon, Keith and Jim. I appreciate that they have gone above and beyond, what they needed to.
Would highly recommend this dealership for future reference.

Brought my vehicle in to get looked at and had nothing but great help from everyone there. Macie in services was a huge help. She filled me in on all the information I needed, got ahold of me to let me know every detail. Couldn’t have asked for better help.

Macy in service is great. I have nothing but good things to say about her and Owatonna Motor Company as a whole.

March 2020; we worked with Dave Strand and made an appointment with a plan to purchase same day unless there were any red flags. Dave and team were great & accommodated my family with kids hanging out while they finished detailing & weren't pushy with warranty options for purchase. Appreciate their efficiency & friendliness!
Also - about a week after purchase, there was a battery issue -- I would've had to pay out of pocket almost $200, Dave & team took care of it without issue -- would purchase again from them, no hesitation!

Greg H and Keith L were outstanding to work with once again. I have bought multiple vehicles from them and they went above and beyond once again to ensure I was satisfied with my vehicle purchase :) They give very fair trade prices and stand behind the vehicles they sell!

One of the best experiences we have had purchasing a vehicle. They worked exceptionally hard to find a truck. Stayed after hours to accommodate us, and were incredible to work with!!

He best people I have ever met in the business. Hassel free fast service. From the time I walked in the bldg to test driving to making the sale and out the door it was a total of 45 min. I will tell everyone it's worth every sec of the 1hour drive to get there. THANK YOU JOE!

False Advertising / Bait and Switch. Vehicle advertised for $53,000. Made an appointment the day before, drove over an hour (one way) to get there and told that the vehicle is actually priced at $62,000. Simple mistake they say. This is a 2020 vehicle with 2021 models now on the lot and sat on their lot how long? It was so dirty that it had to have been there for months. Wasted 3 hours and half a tank of gas.

I have bought 7 vehicles from them over the years and get all my vehicle services performed there. Never had a problem...

Service writer was very friendly and helpful. Then the shuttle driver was efficient, friendly and professional. So far, I give the service department 5 stars. The oil change department not so much. Their staff are about as friendly as a wet mop.

Pat has been amazing working with us on getting the needed work done on our vehicles, very professional and thorough wouldn't want to bring my car anywhere else! Dave worked great with me till I found exactly the car that fit my wants and needs for a vehicle. Overall great conpany!

Always there to help get the best product for your job. And from a handiman perspective, they have the best quantity of products!.

Thank you so much Pat!! You are very professional and always efficient and helpful! I am confident that you are more concerned with me as the customer being satisfied, than other dealers! Please continue to treat all of your customers like family!

Very helpful to customers....my parents had a accident that wasn't their fault and they helped them out on finding a new vehicle

I have bought several vehicles over the last 30 years and have never had a dealership go above and beyond like these guys. Hands down the best customer service I have ever had they found me the truck I wanted at a better price than my local dealer could even get close to and then delivered it to me so I didn’t have to take any time away from work and family. They did more over the phone than most dealers would consider doing if you were in there showroom begging for help. Definitely recommend.

We had a great experience at owatonna motor company buying our family van. The staff listened to our requests and found us exactly what we were needing for our family

The Salesman at the time searched high and low for my 1 ton dodge pickup and made it painless to buy after he found it in Iowa.

Friendly employees, but oil change took two hours even though it arrived on time for appointment. Evidently they were over booked.

My car was towed there last nite
Such a nice & friendly place w/friendly & CARING staff...the tow driver was great & very courteous...

Just started looking for a new car they were very helpful in suggesting models we hadn't considered. Very quickly had us out doing some test drives and there was absolutely no pressure to buy. Friendly salesperson. Thanks Dale!

My Dodge Ram 1500 has only 32000 miles on it, but because it was one month out of warranty and the service department indicated it was an issue related to the belt/pulley and not the engine, we had to pay out of pocket. I understand that part, but how they came to this conclusion without first doing a thorough investigation of the vehicle is beyond me. We brought the truck in and got a call back the next day. We were told the problem was identified and a pulley was replaced. All together we paid close to 400 dollars to replace a belt and pulley that weren't broken. We got the truck back, and about 10 miles down the road the truck was making the same noise. Obviously, the truck was NOT checked after the pulley was replaced. I called in to say it needed to come back in because the part they replaced was not bad, and the problem was not fixed. I was told that they wouldn't be able to get me back in for almost 2 1/2 weeks and that I would have to pay again for further services. When speaking to the service center, it seemed like they were trying to place blame on me. I told them it sounded squeaky like a belt, BUT I made it clear that at 32,000 miles I couldn't fathom why I would already be having issues with a belt or pulley and wanted it checked out. It seemed like they were eager to jump to identifying a problem that was not related to services that would still be covered under my warranty. I went to the dealer because I felt they had the knowledge and capabilities to diagnose and resolve the problem. I hoped that paying for a higher quality service would equal better results. Had they taken my vehicle back at no charge that day to check it again I would have let go of the whole 'replacing part's that are not broken problem.' I am a reasonable person. If this company were to reach out to me to help resolve my complaint and get a proper diagnosis of the problem, I would be glad to update my rating, but until that time I cannot endorse the services provided.

Bought a new 2019 Jeep limited. Will NOT purchase another car truck anything there again..The only thing that was a good experience. was my salesman Brian..he was awesome..as far as warranty work forget it. I had NO AIRBAGS FROM A WK AFTER PURCHASE I MYSELF CONTACTED THE CS at Chrysler to get that resolved faster .. Then was told quite a story on my oil change. And why they put change in 3000 miles when its synthetic .Oil..thats good till atleast 5-6000.....my next truck or Jeep will be from Waseca Chrysler no doubt!

I've been buying all my trucks here for 20 years. Always a great vehicle shopping experience. Less pressure than a lot of other dealers. They will give you a good solid deal. You might be able to run all over the place and find a dealer that will save you a few dollars, but it's easier and more worry free to just shop here.

I am not someone who typically leaves reviews, but I had such a great experience at Owatonna Motor Company. Salesman Mike Hamilton was extremely friendly and helpful. Him along with two other men made the process speedy and smooth. I was impressed with the amount of care and concern that this dealership had for my financing and getting me the best deal. I highly recommend you check them out!