Prestige Roofing - North Las Vegas, NV

Offered me a free inspection due to their mistake and then went back on their word.

Garrett the inspector guy was great. Office. Terribly managed. I called for an inspection and first girl told me there was no charge and booked the wrong appointment. Sent Garrett to inspect, and told me after that there is a $300 charge. They told me due to their mistake they will not charge me for the next inspection. I had to cancel that appointment because it is a medical building and tenants would not like the inspection come inside the building at certain days/times. I told them I had to call back with a new time since I had to get the new date confirmed with the tenants. I called to reschedule and they said they will no longer give me the free inspection because I canceled. The supervisor who offered the free inspection won't even speak with me and had another person in the office speak for her and tell me it is now $300. Now I have to find someone else right before my deadline. Very unprofessional.

I was hoping to add to the 5-stars rating of this company because I had work done by them 4½ years ago and was very satisfied with the service and price. They replaced 10 tiles on my house back then and, coincidentally, I now need 10 tiles to replace broken and missing ones. The cost to replace 10 tiles was $426.00 4½ years ago.

I was told by Benjamin, the guy that Prestige sent out last week to inspect the roof, that I need to replace 10 tiles. Earlier today, I received an estimate from Prestige of $1,306 for the work. I called them for an explanation of why it costs almost three times as much to do the exact same thing that they did 4½ years ago. I wanted a breakdown of parts and labor.

They sent back an email that included the breakdown of charges for the work done in 2016 and the estimate for the work I need done now. "In 2016, Labor: 4 hrs. @ $85/hr., 1-man crew, 10 tiles @ $8.48 per tile." The breakdown for the estimate they gave me today included: "Labor: 8 hrs. @ $125/hr., 2-man crew, 10 tiles @ $16.93 per tile!"

They have to be kidding. This doesn't even make sense.

After receiving a quote that lacked detail and faithful disclosure, while other roofing contractors whom we received bids from were open, displayed integrity and a full fledged bid... The owner Tom R, is very old and wears a " I don't give a damn" character flaw on his sleeve.. He never followed thru on the proper quote and was caught in the act of deception.. Thank goodness we were saved by the Bell and contracted with a highly caring, highly detailed roofing contractor whom even educated us about ensuring the proper procedures would take place.. The righteous Roofing company prepared a thorough bid, ensured permits would be pulled.. Prestige Roofing and specifically Tom R. had a attitude and presented a late bid full of holes and stated no permits were needed.. which was an absolute error..! Relieve yourself of headache and misery.. Tom R should retire from bad deals and bad roofing...