Port Townsend Henery Hardware

Thank you Henery Hardware for being open early and stocked with dog leashes. I parked in the ferry line and realized I left my dog leash back in Port Gamble. A quick dash into your well stocked store secured a leash. You saved the day!

The store is well stocked and if they don't have it they'll help you find it. The people there are great.

When in doubt go to Henerys, you’ll probably find it there. Port Townsend would be a pretty boring place without this amazing hardware store. The staff is very helpful and oftentimes the owner is there too helping in the aisles.

I can’t say enough good stuff about this place. Honestly one of the best stores of any kind in Port Townsend.

I went into Henry hardware on the 22nd of August this year 2022. I was looking for two specific things. The first item I was having a really hard time finding on my own even though I was in the right aisle. I was looking for heavy duty picture hangers but the kind I saw were not ones that I needed. I then called out to an employee who happened to be walking down the main aisle and she went above and beyond the call of duty to help me out. We both unsuccessfully tried to think of different things that would work. She even asked the guys who were doing work in the back to help. Then she asked another employee if he could come and help and he did help and together they both went above what their job was even though it really wasn't difficult but they knew that this meant a lot to me to find these heavy duty picture hangers and I said well I guess I can always get them on Amazon and I was just really thankful that they were helping me.

I'm really not a fan of going into hardware stores because it seems like sometimes no one wants to help you and they figure well what does a woman know about hardware. Well I'm not a home decorator and I'm not building a home I just go in there for certain things. And these two people were the best people I've ever had help me out so yeah they get the full five gold stars and I will also send a letter to the manager or owner of the store and thank them.

I love this place. Honest business with staff that are helpful and I can count on most things being in stock when I need them. We are so lucky to have this hardware store. It’s a tough business to try please everyone in this town, but they do a pretty good job. Thanks!

Have a search for $14 for a washer or some epoxy and a watch battery. Prices seem a little high but they were super helpful and I'm glad they're here . Thanks

Friendly enough staff. My specific review is regarding getting keys made.

First time, I had to get a key made for work. I get back to work, and the key used was the wrong kind and didn't fit in the specific keyhole. The key was a close match and I can understand the mistake from a visual standpoint, but it incompatible. Someone else from work had to go back to get a proper key copy made another day.

Second time. I went to make a couple copies of a personal key. I got home and neither worked. The pattern matches except the key wasn't cut far enough back. So, the new ones don't even enter into the keyhole far enough to work. More time wasted, unfortunately. I'll have to go back...

This place has everything you need Like seriously - clothes, dishes, gifts, cleaning supplies in addition to hardware and yard care supplies. On top of that, the staff is friendly, knowledgeable and ready to help.

Great hardware store, large selection of everything you may need, if they don't have it they will order it for you. Great helpful staff too, you can't go wrong here!

Good selection, good service, clean, usually well stocked, never have to wait in line very long/always multiple cashiers open. Prices can be a bit stiff on some items but hey... they're the only game in town.

Love our local hardware store! Great selection and very friendly and helpful staff. Prefer shopping here to a big warehouse store anyday.

I cannot say enough good things about Henery Hardware! Through the pandemic they have been incredibly kind and helpful, doing curbside pickup, ordering products they don't currently have in stock, and consulting on home repair over the phone. Doug in particular has been wonderful, taking the time to talk through different product options for my needs.

They usually have everything you're looking for, most of the time. Everyone there is pretty friendly and willing to help you find whatever you need.

Great little hardware store. But there are some caveats.

It gets extremely busy at times (weekends with nice weather) and the aisles are narrow. Trying to navigate all the unfocused shoppers can be very frustrating.

They only normally stock one of most items. Need a 10in speed square? Well too bad if someone else got to it first.

Parking is somewhat limited.

If you get to the store when it first opens or towards the end of the day the other issues are not that annoying. But when they are at peak I've come to just avoid the store altogether.

They do have a surprising selection of items despite the store's size. But if the item you are looking for is in stock is always a roll of the dice.

They do have an online catalog and free shipping to the store which I have used a few times. Shipping speed, item selection, and prices were very respectable for those transactions.

Went to get Windex refill for Windows. Last month the price was 5.50. Today the price is 6.59 + tax. Serving others as u would like to be served- entails no customer service and not honoring military discount - because the whole store is for sale. Cherry on top: the manager stands by fraudulent price gouging so he openly disrespects veterans. (This area is mostly retired military) this is a consistent behavior since COVID19.

How does closing one hour early protect your workers or your patrons? I’ll help you, it doesn’t. You take employees play and you benefit no one. Also it takes less than a minute to update your hours on google, but I’m glad you took the time to print something up and place it in the top corner of the window, that really was helpful after id already driven out of my way 40 minutes and perused your outside plants.

Port Townsend is SO lucky to have Henery Hardware. It's hard to find a real hardware store anywhere particularly in a small town like PT

They were out of the masks so I went across the street to Admiral Ship Supply. What cost 6.99 at Henerys cost less than 3 bucks including tax!! That's less than half price. I know admiral is a smaller store but considering the significant price difference I think its worth a stop first or at least a phone call to check.
Also of note..the guys at Admiral might be busy but they don't make u feel unwelcome when u need help.
So Henerys gets two stars just for being there and Admiral gets 5. Give them a try.
Edit: no one on the floor to help. When I finally found someone, he told me that they were out of what I wanted, cause it wasn't on the rack. He usually works in freight so I asked him to check. Glad I did. After following him up and down the store, I decided to wait in one spot. A woman came out to help him, and found my item, which he them brought to me. Oh, so ur not out of them I said. What a revelation.
Don't expect good customer service here. They would rather say they're out of something and send u out the door, all to get on with their next task. I'm changing my score to one star.