Options Exteriors

I worked with Mark at Options Exteriors to get my roof replaced after a hailstorm—and I couldn’t have asked for better support. Mark went to bat for us from day one, staying in constant communication with both me and my insurance company to ensure everything moved smoothly and on schedule. His dedication, professionalism, and persistence truly set him apart. If you’re looking for someone who will be with you every step of the way and advocate for your best interests, Mark is the person you want in your corner.

Chad was great and very professional. He helped us thru the whole process with insurance and gave us options. The work was done and cleared in a day. Thanks!

Thank you Matk Rodriguez, you and your crew did a great job roofing my home. You and your crew were professional, courteous and had a general concern for my satisfaction that far exceeded my expectations. Everything went great--from making the appointment to them coming out, to helpful knowledge about filing my claim, and fixing the problem. Couldn’t be more happy with my new roof! I highly recommend Mark and his crew! Beautiful work!

Loved working with options exterior!! Fong and andrew were the best . Gave me alot of information and step by step on how the work was going to get done. Any questions i had along the way ... Was answered right away. And my roof looks amazing so happy that ya'll came and knocked at my door that day !!! Thank you options exteriors !

Kelly is the epitome of persistence when dealing with insurance companies. The crew also did a great job on my home.

Lawrence went above and beyond for us. From start to finish this was a seamless process. Very knowledgeable and our the work done exceeded our expectations. Thanks guys.

The entire process of getting a new roof replaced and installed was very seamless and easy thanks to Mark R. He went above and beyond to get as our roof covered and it showed. Our new Class 3 shingle roof is exactly what we wanted and it looks great! We are really happy with Options Exteriors!

Devlin and his team did a great job on our roof and we were very please with our service. Devlin helped us through the entire process and checked in while the roof was being installed. He helped us through everything and in a professional manner. Would highly recommend!

Devlin is outstanding at his job. In this day and age of people avoiding communication, Devlin excels at it. He made the whole process easy.

Junior Medina,
Was in the area after a significant hail storm. He was very up front regarding the process which allowed me to trust him. My insurance company worked well with Options to get everything covered. The quality of workmanship and clean up after the roof and gutters was fantastic. I would reccomend Junior and his team at Options Exteriors for and home repairs from storm damage.
Sincerely,
Todd Huyber

I’m writing this review on behalf of my mother, who recently had her home’s exterior done by Options Exteriors, and I couldn’t be more impressed with the experience from start to finish. The crew was respectful, timely, and kept everything clean and organized throughout the project. They made sure she understood each step, answered all of her questions, and truly treated her home with care.

The quality of the work speaks for itself, everything looks beautiful and was done with real attention to detail. But what stood out most was the customer service. Two days after the project was completed, the company president personally reached out to check in and make sure everything had gone smoothly and that my mom was fully satisfied. That level of professionalism and follow-up is rare and genuinely appreciated.

As her daughter, I feel so relieved knowing she was in good hands. I highly recommend Options Exteriors to anyone looking for reliable, trustworthy, and top-quality exterior work!

I don't even know where to begin. This company was absolutely amazing to work with. We were hesitant to start the process of getting our roof replaced after hail damage because we had heard so many horror stories about how difficult the process was with other homeowners. We were fortunate to find Options Exteriors from a neighbor who recommended them. Trevor and his team made the process so easy and stress free. From helping to start the insurance claim, inspecting our roof WITH the insurance adjuster, picking out materials, and checking on our install progress every step of the way, we felt we had an ally through the entire process. Trevor explained all the steps needed and took care of the paperwork and coordination of supplies, crew, and schedule. The best part: the roof was done within one business day! The crew was efficient and kind while at our home. We appreciated greatly the care they took in cleaning up around our home after the entire roof was done because we were worried about our kids and pet stepping on nails and other debris. We also got new gutters during this time and again wonderful crew that was efficient and mindful of our space. They even asked if there was anything we would like to change with the gutters - which we did and they were able to correct previous install problems. Trevor checked in and followed up with us every step of the way. The only time we needed to lift a finger was to sign the approval to start the project. Within a couple days of our project being finished, I told a friend about Options Exteriors and Trevor was at that home within two days to start the whole process with my friend. I can’t say enough how much we appreciated Options Exteriors and how stress free and efficient they made this whole process. I truly wish there was a company like them for every aspect of home ownership and not just the exteriors.

Please consider this review to inform homeowners and other businesses about my experience with Options Exteriors. It is with deep concern that I share my observations regarding their lack of humanity and respect, which, regrettably, appears to originate from their leadership.

I have personally witnessed discriminatory behavior directed towards their employees, particularly their roofing crews, and found it to be unacceptable.

Given these firsthand experiences, I would strongly advise seeking services from other businesses.

Last summer, a pretty big storm came through and these guys came to my door to see if I wanted a free inspection. Usually I would have said no but figured, why not?

Sure enough, hail damage all over. My insurance originally denied the claim but, they went to bat for me and ensured I got full coverage.

I personally worked with Andy and he was amazing to work with! Responded in a timely manner when I would blow him up with questions and was extremely easy to work with.

The crew came out this past Monday to install the roof and had the entire thing done within 7 hours.

Highly recommend!

Mark R came out after a storm and had a new roof on my house in weeks. East and fast.

Options exteriors representative was helpful answering questions.
Also, quick to get back.
When I needed information
Mike was more helpful, then my insurance company. The work was done timely and a very professional job, thanks, Mike.

Had karl stop by n give me some help . Got my roof and I love it ! Thanks karl

In October, a powerful storm damaged my roof. Shortly after, Mark R. from Options Exteriors, who was assisting a neighbor, offered a complimentary inspection. His thorough assessment uncovered additional damage, which he meticulously documented for my insurance claim. Mark took the time to clearly explain the extent of the damage, empowering me to understand and identify it moving forward. Throughout the claim process, Mark and his team were exceptional. They maintained consistent communication, promptly addressing all my questions with patience despite my busy schedule. Mark was always accessible, answering every call. I wholeheartedly commend Mark and the Options Exteriors team for their dedication, professionalism, and outstanding work in restoring my home.

Mark R. did a fantastic job on my roof! From start to finish, he was professional, knowledgeable, and incredibly easy to work with. He made the entire process smooth and stress-free, and the quality of work speaks for itself. I couldn’t be happier with the results. I highly recommend Mark and Options Exteriors to anyone needing roofing services – I’ll definitely be recommending him to my friends and family. Thanks again, Mark!

Thanks to Fong and Loren for outstanding work, I got my home a new roof and gutter. They are easy to work with and professional. They work with my insurance to get my roof and gutter replaced with no issue. They were there when my insurance was doing the inspection of my roof and gutter. They went over the work and cost of the installation thoroughly. They answered all my questions with clarity. Everything went smoothly from the beginning to the end . I highly recommend choosing Options Exteriors for any exterior home improvement. Wonderful job!!

I would highly Recommend Options Exterior and please ask for Mark!! He made the whole process so easy. The crew that did the roof was amazingly efficient and left the place immaculate after they were done. Please consider them for Exterior needs!!

We had an excellent experience with Options Exteriors that i felt compelled to share. I had hail damage and I've never filed a home insurance claim before. At the outset we were very unsure of what to do and leary of unknown companies. Scott Siver came to my home as a stranger, but by the end i trusted this guy to help me make the smartest choices for my home. I cannot recommend him strongly enough. I really appreciated that Scott was not trying to just make more money for Options Exteriors. He understood that people's budgets dictate what they decide to fix or leave as is. His expertise was evident as he walked me around the house with a free inspection. He showed me things that were damaged like the deck, air conditioner, gutters, (embarrassingly, I didn't know my shingles were "smoked" by 2.5" hail.) He knew the insurance claim process, & was there for our adjustor's visit. He explained ACV and RCV, and he worked to make our experience less scary. After the adjustor visit we went line by line down all the items and decided on which to have fixed and which to take the ACV on. Options was able to get the shingles we wanted, and they had my old shingles removed and replaced within 6 hours just 8 days after the storm damage. In addition, they upgraded the shingles to withstand higher winds, added water & ice underlayment for 2 layers around the entire perimeter & where my heated home transitioned to unheated garage, and did so at no extra charge to us & with no guarantee our insurance would pay them for it. They worked so fast and efficiently & cleaned up everything after they finished, it was actually an exciting day. We were the first home around in Platteville to have their roof replaced (some ppl had patched holes). Would recommend to anyone!

I recently had a full roof replacement done by Options Exteriors in Minnesota due to storm damage, and I couldn’t be happier with the results. From start to finish, the team was professional, efficient, and easy to work with.

A special shoutout to Lawrence Munoz (Chulo), who went above and beyond to make sure everything ran smoothly. He helped guide me through the insurance process, kept me informed at every step, and made sure the job was done right and on time.

The turnaround was quick, the communication was excellent, and the finished roof looks amazing. I highly recommend Options Exteriors—and especially Lawrence—to anyone needing roofing work. Their service, expertise, and attention to detail truly stand out.

Last year I received a note from Melissa Lawson of Options Exterior. She lives not far from me and noticed possible hail damage on my house. I asked them to proceed with the process and shortly thereafter I had a new roof covered by my insurance. Melissa saw the job through. I’m very pleased with the job their crew did and the oversight Melissa provided.

Una gran experiencia trabajar con Options Exteriors, un trabajo completamente limpio con mi techo, buen materiales y todo muy perfecto.
Definitivamente recomendaré a mis amigos y familiares.

Es una grandiosa compañía, me ayudaron con todo mi techo y alrededor, no solo me ayudaron si no me brindaron una gran experiencia, me explicaron muchas cosas acerca de los shingles y su material, realmente es grandioso haber trabajado con ellos, recomendaré a Options Exteriors a mis amigos y familiares. ⭐️⭐️⭐️⭐️⭐️

Options exteriors has always been a fast and reliable storm restoration company I have suggested many to. Finishing roofs in 1 day!! Wow! That’s amazing.

They did a great job with my insurance claim and I would use them again and refer them to all my friends and family! And they upgraded my shingle and I got a discount on my insurance afterwards.

Amazing service with Lawrence ! Roof, siding and windows ! Complete makeover of my home, so happy he knocked on my door!

There was a hailstorm in Shakopee MN and Lawrence came to the rescue! I was walked through the whole claim process! Between Lawrence and Kelly bringing my home to Pre-storm condition was amazing! Highly recommend!

I reached out to Chris with Options Exteriors to do an inspection on my roof and he came over the same day. He was very professional, and was able to get my roof approved. He also answered all my questions along the way! I will definitely be recommending him to friends and family!

I had the pleasure to work with Melissa Lawson. She did an awesome job walking me through the process. Not only am I satisfied with the work done, I do highly recommend to work with her.

Avoid Options Exteriors – A Hail Claim Nightmare

My experience with Options Exteriors was a frustrating, year-long ordeal filled with delays, miscommunication, and unprofessional behavior—especially difficult as a first-time homeowner navigating a hail claim.

I started working with them in March 2024, and the problems were immediate:

Severe Lack of Communication & Transparency:
I was repeatedly left in the dark and had to follow up constantly just to get simple updates. Despite promising to handle the claim process, Options eventually told me to call my insurance company myself—without guidance on what to ask. I requested multiple times for certain hail-damaged items to be supplemented to the claim. Options either ignored me or failed to respond. When I submitted a door claim myself, it was approved the same day—proving they didn’t even try.

Delays & No Oversight
Work was scheduled multiple times but never began on time. I delayed landscaping and took off work for nothing. Siding wasn’t completed until October. No one coordinated the work—I once walked outside to find someone inspecting my roof unannounced.

Disrespect to My Property
After promising to clean up dirt left near my garage, they buried it using my landscaping rocks—without permission—while I was away for work. Their “fix” created more mess. They offered a small credit, but it didn’t cover the time and hassle of replacing the rocks myself. I was told “don’t worry, we’ll take care of it,” yet they left things worse than they found them.

Unprofessional Conduct
When I complained, Ulises Nava said, “We’re not a landscaping company.” Then why move my landscaping at all? Flowers were trampled, and Desirae (Dezzi) Christensen told me, “They’re just plants, they’ll grow back.” That’s unacceptable.

Shady Contractor Practices
My insurer received invoices from “La Muralla Roofing LLC”—a company with no online footprint. Neighbors told me crews brought their children, who ran around my yard unsupervised while I was at work. That’s unprofessional and a liability risk.

Invoice Errors & Overcharges
I received inflated invoices with charges for work never done. If I hadn’t reviewed them line by line, I would have overpaid. When I raised this, Options said, “Humans make mistakes.” Once, maybe—but this happened more than once. That’s not a mistake, that’s negligence.

Poor Clean-Up & No Follow-Through
Materials sat on my lawn for weeks, killing grass. A dumpster bag was left in my driveway for over a week with no update. Despite asking, no proper nail sweep was done—I was still picking up nails from my driveway weeks later.

Internal Chaos
My project manager, Cleo, told me she wasn’t getting the info she needed. When I asked Dezzi for help, she sent me back to Cleo. I had to create a group chat to force communication. Even their own QC rep, Ben, admitted communication complaints are common.

I Referred Others—and They Regret It Too
I regret referring my neighbors—they had similar experiences. My mother, a real estate agent, has now warned her clients to avoid this company.

I documented everything—photos, emails, messages, and invoices. Options Exteriors proved they don’t respect the homeowner, lack internal structure, and fail to act professionally.

You have many options—don’t make the mistake of choosing Options Exteriors!

Terrible and dishonest, unproffesional company. From the beginning, I was assigned a new, inexperienced project consultant, and while I was aware that my insurance company wasn’t the most responsive, Options Exteriors failed to deliver on even their most basic promises. Their pamphlet claims they will "partner with you and your insurance company every step of the way,” and that homeowners can "rely on their expertise to help repair storm damage with minimal hassle.” That statement could not have been further from my actual experience.

Melissa Lawson was diligent about working with our insurance company and with us. She made sure our project was completed and kept in touch with us all the way.

Mark was great in talking with the adjuster and took care of the process with the insurance company. Very satisfied with the work done on my buildings.

Do not use this company. They have no integrity and are just interested in making money off the insurance company. They will tell you all the things you want to hear but if they don't get the the job over a certain number, they will drop the contract with you and move on to the next family to take advantage of.

Story: I had a very friendly guy named Chad come out and look at my siding in the St. Louis, MO area. He was very friendly and told me that he would fight for me to get work done on my house. Insurance came out and only approved one side getting fixed. Chad told me he has a team that fights the insurance company and they will get it figured out. Well, insurance wasn't budging and they are only approving one side and the company Options Exteriors (which I signed a contract with) voided the contract because it wasn't worth it for them to come out because the job wasn't big enough. They want the whole roof and whole house fixes to make the big bucks on. They are a shame and have NO integrity. DO not use them!!!

Service was excellent! Devlin went above and beyond with this job! Absolutely the best ! The crew had the job done quickly. I showed up less the 24 hrs after the job was done and everything was picked up, even the dumpster. You would not of know anything had been done. They left the property just like it was! This is the 2nd roof I have had them do, both times were GREAT!!!

Great people and fast reliable quality service. Javier and Lawerence were very helpful walking us through the whole process with the insurance company. We would highly recommend them to our friends and neighbors.

I would definitely recommend choosing Options Exteriors if you plan to have work done to your home. Their teams are professional, fast, and deliver quality work! A huge thanks to Alonzo Brandenburg. He took it upon himself to take care of everything from start to finish, making this whole experience a breeze to deal with. Whether it was dealing with insurance adjusters, communicating with their crews, or simply picking out meterials, he was on the job, making everything as stressless as possible. No questions or concerns went unseen or unheard, and the few that I personally had were taken care of in a professional and timely manner. Thanks again, Options Exteriors, for everything!

I had a great experience working with Options Exterior. From start to finish, they were professional, responsive, and easy to work with. The crew showed up on time, worked efficiently, and did a fantastic job on the project. The quality of the work exceeded my expectations, and they left everything clean and tidy when they were done. I really appreciate their attention to detail and would definitely recommend them to anyone looking for reliable exterior work. Great job!

Mark R

Mike Caroon and Luke were awesome to work with! They inspected my roof and worked with the insurance company to ensure everything was covered. They assisted in filing my claim, relieving the headache. The Crew that came was extremely respectful of my property and flowers. They put down blankets around the entire house to ensure the removal of the shingle debris would not harm anything in the area. Not a single flower was broken and they even swept my porch and driveway. They re-shingled my house in under 12 hours! It was amazing to watch how in step the crew was together. They didn't swear or spit like I have seen other roofers do! Not to mention they were dressed properly. No dragging pants or shirts off.

Special Thanks to Bob Spinner for rocking this out for me!
My appreciation is never ending.

This company is a shining example of the roof goofs that All Around makes fun of in their advertising. Inexperienced project management and no supervision on the job. Nails in your driveway aren't cleaned up, attic vents incorrectly installed or missed, classic storm chaser hacks and scammers. Stay away unless you want your project to haunt you months after it's "completed".

Andrew

Im now retired, but was in finance for 30+ years and I can say without hesitation that Andrew & Zac at Options Exteriors has exemplified two core principles...Customer Orientation and Results Orientation.
They showed a true caring for the customer. Stayed with us from Aug when our process started thru completion in January.
-Sales Process Superior and Professional.
-Installation started early am was done with removal and application of new shingles in the late afternoon and cleaned well after.
-Communication (minus installers) was excellent I spoke to 5 people including Zac and Andrew along the way they all were very kind and we communicated phone, text, email or in person.
-Positive attitudes everyone was wonderful to work with.
-Post Installation I still text Andrew a question he is right on top of it with a response.
Support - I felt very at ease with Andrew and Zac they were the best sales reps I’ve ever worked with.
1-10 I’d score a 9.9 only because there’s always room to grow & improve.
Personality 10+
Installation 8
Overall only thing I’d do differently as a company is the installers language barrier none spoke much English so very hard to communicate.
At least have one on the crew that spoke English so that when asked a question they looked like a deer in headlights. They are wonderful!!

The initial meeting with the project consultant was pleasant and promising and that is where the pleasant ended. I’m surprised at all the 5 star reviews along with the color brochure they offer. These were the reasons we allowed Options to do our insurance claim over a local reputable contractor recommended by our insurance company. Options does not have a local presence in our area. Their representatives travel to storm damaged areas in our state.
The first subcontractor came up from the metro area and did the shingle removal and put on new shingles in one day. Upon inspection from the ground (with the original gutters still on the house) the job looked acceptable. A week later a subcontracted gutter crew came up and replaced the gutters. I walked around to visually inspect the workmanship from the ground and noticed pieces of metal sticking up above the gutters. Upon inspection from a ladder and to my horror it looked like our house had been hit by another damaging storm. The drip edge was totally destroyed and when I could see the shingle edges there were areas they were not flat to the roof line. There was a nail sticking up 1/4 to 1/2 inch, a nail head not covered by a shingle as well as shingles that were not nailed down properly. The new gutters were scratched along with greasy hand prints and not even attached properly in a couple areas. Now to get a resolution from Options. A second gutter crew was subcontracted to remove the gutters and reinstall them. Once he removed them he refused to put them back up because they were subpar quality and the drip edge problem was from the first roofing crew installing the new drip edge over the old drip edge. Now to get another resolution from Options.
A second subcontractor comes over to replace the drip edge and fix the shingles in the areas affected by the first round of poor workmanship. The lead person was not impressed with the original work and did what they could to rectify the problem. The roof looked acceptable once they were finished.
The second gutter crew came back for their second time to reinstall the new gutters that had been taken down to fix the shingles and drip edge. He was hesitant on putting the gutters up because of the scratches and the poor workmanship of the first crew. It took a coup of phone calls to Options for him to convince them that new quality gutters needed to be installed and he did an amazing job. Thankfully the second gutter crew did their job with great pride.
The garage door company (which was a locally owned business) did their job correctly and professionally and did quality work the first time.
Overall this was probably one of the worst customer experiences we have ever had and with this big of a project.
I would personally never recommend Options to anyone. If you do use them make sure you have someone on site who understands building codes and has some type of construction experience to observe and inspect the process.
This is just one photo of the drip edge and bottom row shingles