- 14734 Vint Hill Rd, Nokesville, VA 20181
- Metal Roof
- Slate Roof
- Gable Roof
- Rubber Roofing
- Tar and Gravel Roofing
About the Business
At Nova Build Pros, we pride ourselves on our versatility and technical expertise, adeptly managing both residential and commercial projects in Nokesville, VA, and surrounding areas. Our comprehensive range of services includes roof installation, maintenance, and coating, as well as gutter installation and cleaning, ensuring we can handle complex projects from start to finish. Our organized approach and unwavering attention to detail allow us to deliver durable, high-quality results that provide long-term value for our clients.
We understand the importance of reliable communication and project coordination, making certain that every aspect of your project is executed with precision. Whether you need roofing solutions or gutter services, our well-coordinated team is ready to meet your needs and exceed your expectations.
What people say about “Nova Build Pros”?
Customer feedback for Nova Build Pros is mixed, highlighting both commendable service and significant issues. Many reviews praise the company's communicative approach, quality workmanship, and timely project completion. However, some customers have experienced severe communication breakdowns and unsatisfactory resolutions to mistakes made during projects. The inconsistency in customer service has led to frustration among those who have faced issues, raising concerns about reliability and accountability in communication.
What Users Like The Most
- They were very communicative, worked fast, and provided quality work.
- The workmanship was excellent and the team provided excellent quality control.
- The work is impeccable, and the team is polite and friendly.
- Greg was always nearby keeping an eye on the subcontractors, ensuring a superb job.
- Great customer service, easy to work with, and very conscientious about doing the job right.
What Users Like The Least
- Been trying to reach business all day without response or callback from left voicemails.
- Less than thrilled with this company; they canceled our appointment without notice.
- I could not be any less pleased with the service provided; they didn't follow our specified requirements.
- They measured both the fence and the deck wrong, which will cost additional money.
Recommended Reviews
We had Nova Build Pros install a new deck for us. They were very communicative, worked fast, and provided quality work. We plan to use them again when we’re ready to replace our fence.
Been trying to reach business all day without response or callback from left voicemails. Had a fence installed in 2020 and while there were two major issues (including cutting power cord to outdoor lights while posts were dug), they “corrected” mistakes. Unfortunately there is a third major mistake that has just been confirmed. Noticed lawn smoking yesterday after watering and upon digging up location found the cable used to replace cut line. Cable does not meet specifications for use underground or outdoors. Luckily caught fire when I was home. Hoping business actually contacts back so error in cable can be properly replaced, as if this had occurred while we were away or sleeping it could of been much worse!
Edit 29APR: So full disclosure. All issues with build:
-Apart from cutting power lines (and NovaPro not calling 811 or marking any power lines despite me indicating before build that I had 1) underground power from transformer to house, 2) verizon fios to house, and 3) from surge protector box to street lamp which was cut by their team) which was replaced by Nova Build with a cheap cable.
-NovaPro chose cable to replace with, I am not a professional company and if the wrong cable is discovered to be in place common sense should dictate that the correct cable is used vs risking fire.
-Weeks/months of email traffic where initial build delayed and very difficult to get details despite being very patient.
-Cleared property in excess of area where fence was to be built, provided Nova build Pros official land plats prior to build. Not only did they initially build fence shorter then agreed upon length (they refunded the difference rather then fixing), they actually built the the fence into neighbors property line.
-Upon notification of this they shortened fence off neighbors property line, but would not move paid for length onto my property or refund the now shortened length.
-Finally as many folks have indicated this company is extremely difficult to get responses from and as the response from below (which was used rather then calling me) they would prefer to try and make the customer sound like the problem. Apparently working within their time window and offering water and sodas to their team is not a courteous action. Don’t appreciate the additional lies to try and attack my character.
In short you get what you pay for and would suggest going with a more professional company.
I'm on the phone with Prince William County now to make official report as unfortunately they have chosen to not fix.
As someone who was a first time home buyer and new to the process of contracting I felt Nova Build Pros was a contractor I could trust from the get go. I was looking to get my roof replaced and my exterior painted. Their quote was great and the workmanship was excellent. Chris, Bill and their Team walked me though the entire process and provided excellent quality control. As experts in their field they came back to do touch-ups on the job that I didn't even see when I walked around. Based on my experience I'm not surprised they have been around for as long as they have been that includes being trusted for major projects. I would recommend them to anyone for any size project and will be using them in the future on additional projects that I have. If you are in the market and are looking for a contractor feel free to reach out to me to talk more about my experience.
- 14734 Vint Hill Rd, Nokesville, VA 20181
- Metal Roof
- Slate Roof
- Gable Roof
- Rubber Roofing
- Tar and Gravel Roofing