Moses Honda

I went for service on my accord today for the third time and each and every experience was top notch! It was an easy process, comfortable waiting area, great staff. It was quick and painless every time. Highly recommend

I had an appointment. I arrived five minutes before my schedule appointment. My vehicle was taken straight in the repairs were done quicker than expected very pleasant and friendly people. I definitely will be back if I need any more service work done.

Have had recurrent problems with Moses Honda. From being rude, to not wanting to honor a coupon in my name, address, and within the expiration date, to saying a certain service was needed because it failed their inspection (when I had that service completed a month prior). When addressing with a supervisor, all he could say is “I get you”

I’ll never have enough good things to say about Moses Honda Volkswagen

My van had a code that when we looked it up said not to drive it on Friday evening, Monday morning they had me on the schedule for Wednesday to allow us time to tow it to Barboursville. They did their best, got it covered under an extended service bulletin, and it didn’t cost us a dime to get all new fuel injectors. Oh- and it was finished the same day- washed and 100% clear communication as always. It’s always worth my drive, which is a little over an hour ‼️✅

I had an issue with my navigation screen not going into night mode. The sales people couldn’t resolve it but the service tech found it was just an adjustment to the brightness done by the push knob on the dashboard! Who knew??! So happy and best of all - NO CHARGE!!

It had been several years since I had had my Honda Accord serviced at Moses…The improvements were impressive! I was ‘in and out’ (oil change and engine filter) in about an hour and kept informed of any services needing to be done not only by text, but I could WATCH my car being serviced on video and SEE for myself what needed to be replaced or needed attention…My car was well cared for (I’m really particular)…No scratches, no bangs, no scuffed or oily footprints/handprints on the interior…Everything was well cared for…Thank you to the service dept. at Moses!!

Very friendly, prompt service. They completed a very thorough check and only performed the services my Honda Pilot needed. I took it in for new brakes. They changed the back brakes and told me the front ones still had some wear left. Also, I ask them to replace any filters that needed to be changed, and after they checked maintenance records they told me none needed replaced at this time. I appreciate that.

Ryan and Jacob were knowledgeable and helpful and professional in every aspect of the sale. I got what I wanted for my trade-in. Thank you for not being a high-pressure sales experience. I would highly recommend Ryan Kitchen And Moses Honda to all my friends.

Nathan Porter was an excellent salesman. He helped me picked the right car that fit what I needed. Helped get me a great price on it and made the trade in and buying process as easy and fast as he could. 10/10 recommend.

Had a tire light issue, which was resolved very quickly by a very friendly staff.
Service department is amazing in top-notch! Thank you!

Does not communicate well, I was under the impression that a particular service was done when it was not. Suggest being more thorough with explaining the paperwork. It was recommended that I have the differential fluid changed and I agreed. After paying for the service and getting home I reviewed my documentation and realized the differential fluid should have been covered under my Honda Care Service Agreement. It was difficult getting someone on the phone to get this worked out. I eventually talked to the Service Advisor and he put me on hold to retrieve my paperwork. Someone else picked up and I guess I was transferred to the Assistant Service Manager; I didn’t know this till later since she did not identify herself. She was adamant that this service was not covered. I read the paragraph from my agreement and she wouldn’t even let me finish before interrupting. Even though I read the statement from the agreement she still stated that the service was not covered and she had never heard of the Service Agreement that I was referring to. She said she would have to look into it and call me back. In the meantime, I called Honda to confirm and I asked them how I get the dealership to honor the agreement, they said the dealer would have to call them. Eventually the service advisor called me back and stated that he conferred with a colleague and yes, the service is covered under the agreement. He acknowledged that there was some confusion and he did resolve the situation, he tried his best to work towards a resolution but the Assistant Service Manger was not helpful at all. You would think her involvement would help work towards an expedient resolution, in fact it only slowed things down and caused more frustration. Finally, don’t try and pay with a credit card unless you are prepared to pay a 3% fee. Moses is the #1 volume dealer and they can’t absorb the fee for their customers to pay with a credit card? Naturally they don’t accept cash either.

Salesman, Parker, was very knowledgeable and willing to try to expedite our buying process. He succeeded on his part, however, we did have a fairly lengthy wait for one of the finance officers to get to us. Once she did begin the closing process she made it flawless and wrapped it up quickly as we were short on time. Thank you Christina!

I had been told my car needed work and took it in for everything I was told it needed, the technician did an inspection before he replaced anything and it turned out I didn’t need half of the work done! I appreciate that they not only scheduled me quickly and did good work in general, but were upstanding enough to save me some money where they could.

Everyone has been great at Moses in Barboursville. Bill Cole is closer for me but I refuse to go there bc they are rude and not attentive at all. Good customer service goes a long way and the team at Moses has been fantastic this far. My 2nd car I have bought from them.

Very nice and courteous people. Christina in finance was the greatest. She was the main reason I bought from there. Moses was hands down better than my local Honda dealership

Great service through the entire process. The Honda fit has met my expectations. Thanks to Steve Tilka and all the staff at Moses auto group.

The people are too notch, especially Angelic. The work, excellent. They even washed my car. The price, not so great

I had my oil changed at Moses Honda and I also had another appointment to go to soon after and Angela got me in out fast enough to make my other appointment on time. Good Job!!!

Had a warranty issue and they were great about keeping me informed, when the part came in got me in quick and even took me to work and picked me up, and washed the car. Awesome!

The young lady that assisted me was very pleasant and helpful. Quick service, pleasant waiting area and free coffee ☕️

I was quo, d, one interest rate, on alone, based on the fact that it was a certified Pam car, and when I went into the finance just to do the paperwork, the the rates were completely different, not based on my credit they were given I was given the incorrect interest rate, based on what I know, I think the finance guy gave the sales person, the rates accepted the loan based on what those rates would’ve been and then when I went into the paving to get paperwork, it was a different rate I think that was very unprofessional and I really think it was the finance persons fault.

I used Moses Honda for maintenance and it was wonderful. They knew I was waiting and finished the car quickly.

Purchased 2023 Odyssey last January for my wife. My wife loved her van.
“Highly Recommend!” Everardo was great to work with and really went above and beyond to secure our desire car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was indeed a pleasure working with him and I would highly recommend him! Kudos to him!
Today had a scheduled for an oil change and tire rotation. Another upcoming scheduled on July 19. Thanks to Angelic helped for squeezing in all 3 scheduled services done in 2.5 hrs. It saved me trip and time.
Also thanks to Jorden’s professional expertise. Indeed a very knowledgeable helpful advisor as well.Hats off!
Your loyal customer base is outstanding. They have demonstrated good team player and constantly help others meet their customer’s request. Will definitely buy car again at Moses!

Angelica is the best Service Representative ever!!
She is the reason why I keep coming back to buy my Pilots!

The staff at the Honda Service department are always courteous and fast. I also really like their waiting room. The wifi is fast and the chairs are comfy.

Service was quick. But it’s during the service when they call to pressure you into having services done your car that never in the times of owning cars have been pressured so much to have extra service done to my car.
The last time I had it done it was $1000 and extras this time it was $700 and extras. And talking to friends and family asking are these things necessary I’m told repeatedly that it’s just a way for you all to get extra money and I can’t afford this nonsense. Changing it to Honda from Lincoln maybe it was a bad mistake
*******This was an old post my last trip I dropped my car off. They notified me of things that were in need to be fixed. 100%satisfied this time

The best person and place to buy a car! That's why we keep coming back to Moses Honda. Wonderful service people!

My appointment made was easy and quick. All the employees were friendly and helpful. My car was serviced and I have no complaints...Employees that I dealt with in the service department were GREAT. THANKS

Had paasenger seat upholstery problem. It was promptly and professionally repaired under warranty . Bryan, the service rep., is extremely nice to deal with.