Morgan Handyman & Remodel

Fernando arrived in time and cleaned up after talked me through some necessary mods to the screen door install. It all went well Thanks!

Bene was our service person, and we were totally pleased with all the work he did. Very pleasant, thorough, very skilled, and very concerned about doing an excellent job. Would highly recommend him.

Fernando did great work on carpentry and plumbing projects for me. He was fast and skilled, and his communication was excellent.

Top notch company who does fantastic work! The communication process throughout our project was impeccable. This is now the third time I have called and used Morgan Handyman and they outdo themselves every time. This is a company you can trust and want to do business with!

This was my second time using Morgan Handyman. This time we had Bennie out to one of my upcoming listings. He was pleasant, timely, and completed the job right on time. I highly recommend this company.

Another job well done by Morgan Handyman. Project: repair soft spots in front porch decking and replace rotting stringers for front steps. Bene was efficient in getting the repair done in the estimated timeframe and the entire front porch is now rock solid. His attention to detail is much appreciated; he installed trim detail and caulked to ensure everything was ready for the painter (concurrently painting the exterior) before wrapping up. He also didn't hesitate to do some water pipe insulating and reattach a shut off valve handle while we had the opportunity with the porch opened up. This saved having to hire a plumber separately and I won't have to worry about frozen pipes in the winter. Bene is also just a really nice guy. I'd welcome him back for future projects should the need arise.

I wish I could recommend this company, but unfortunately they came out to repair my roof and decided they couldn't do the job, even though they assured me they could and they didn't need to do an estimate first. They still charged me hundreds of dollars and did not return numerous calls or emails trying to resolve the issue. I don't know what type of workmanship they do, but their customer service and communication are very poor.

Editing to respond to owner: Hi Kim, thanks for responding. None of the other roofing estimates mentioned rotting plywood and we actually had it fixed by another company that gave a 5 year warranty so I don't think your assessment of the damage was correct. You charged me over $800 for the hour your team was at the house. I left you at least 5 messages over the course of the week to try to resolve the issue and you never once responded. It wasn't until I had my bank stop payment that you reduced it to just the one hour of time. I agreed to pay for the time they were at the house, but I am not responsible for the bank fees that were you were charged. If you would have returned my calls or emails, there wouldn't have been fees. I also sent you two messages this week (one last night) asking how to make payment because your payment system was not working. Now I have a late fee, although today is 30 days from the initial invoice. Please send me an invoice for the one hour of service, without the cancelled check fee or late fee and I would be happy to pay for your team's time at the house as we agreed upon.

Bene Harrison worked on my house doing final repairs for the sale of my home! He is hard working, respectful, and PROFESSIONAL. Bene also did beautiful work on each item on the "LIST" of stuff!! His work is stellar!

Sergio was skilled, communicative, efficient and handled all issues that came up during the work at my house. I highly recommend him!

Bene is so incredibly friendly and awesome at what he does. He has taken care of all our maintenance work in a timely and exceptional manner.

Morgan Handyman fixed a shower leak in an upstairs bathroom, and repaired and repainted the drywall in the kitchen below.

We are very happy with the work; Sergio was thorough, efficient, and left our house clean and tidy. Best of all, our shower no longer leaks.

I was very impressed by the communication from the office. We received an estimate quickly, and work was scheduled promptly. A change in schedule was communicated clearly. Questions were answered clearly and promptly, and the office manager helped us with advice on color matching.

Overall, a pain-free experience!

Joe did a fantastic job replacing various (6 total?) wood beams and railing with new wood components, then sealing with a fresh coat of high quality paint. I am amazed that he was able to do all the work in 2 days. Looks great and piece of mind. Great job to Joe and Morgan Handyman.

I've been working with Morgan Handyman over the past few months on several projects in a residential home I manage, they're very responsive and flexible. Bene has been out for most of the projects and his work has been amazing. He has thoughtful solutions for projects big or small and he works quickly and efficiently with a wonderful result.

We recently had Morgan Handyman remodel our powder room. Fernando did an excellent job. He took care to do the job correctly and had to preserve some of the laminate that was next to the new floor area which all worked out perfectly.

Morgan Handyman really helped us get our remodel project done without a general contractor. Sergio Martinez can do all the jobs. He built 2 small walls, hung doors, installed a shower, (Morgan Handyman arranged for a plumber to mess with the pipes, but Sergio and Joe did all the carpentry and put the shower kit together). Sergio installed a kitchen sink, dishwasher and garbage disposal. He did some small electrical things. And carpentry. As a homeowner, the 2 things I liked best about Sergio are: 1. He is a problem solver. Working on old houses always has problems. He is smart and creative in solving the problems. 2. He stays focused on his work and gets it done as quickly as possible. I never felt like he was wasting time. Plus, he was personable and friendly.

A+++. We've hired Morgan Handyman for several projects now, repairing/rebuilding a deck and a large arbor. Fernando and Sergio were prompt, reasonably priced, great at communication, and did fabulous work. Would absolutely use again.

I am a local Realtor and needed help correcting a few items for my listing. I was referred to Morgan Handyman and they were FANTASTIC! They fixed everything on my list and I was able to get the home under contract in one day. From the staff to the handymen themselves, this company is great - highly recommend!

They responded promptly to my email and provided a reasonable estimate after receiving an explanation and photos of what needed to be done to install an electric range. An appointment was scheduled for 2 days later and the technician was there on time. Even though he ran into additional issues, he completed the job perfectly. Countertop and cabinet had to be trimmed to fit new range and had to be hard wired. I appreciate that he cleaned the space before installing the range.
I have already called Morgan again for another job.

We were very happy choosing Morgan Handyman & Remodel to replace some damaged ceiling drywall. Benny was a pleasure to work with, kept the mess very contained and did quality work. Super happy with the overall experience - would definitely book again for future repairs!

We are very pleased with the work Morgan's Tech Bene Harrison has done for us this winter. Our projects ranged from new flooring and a new toilet in our bathroom, replacement of outdated light fixtures in our aging manufactured home, replacement of rotting exterior structural elements, replacing our defunct insinkerator, repairing our heating duct in the crawl space, to rehabbing our carport roof to stop rainstorm leaks. Bene is skilled, knowledgeable, and a hardworking dynamo. I wouldnt have had the tools, let alone the skills to do any of these projects competently. None of the projects were as straightforward as they would have been in a standard-construction house and Bene adapted quickly. Bene lives nearby to us in Bellingham and we recommend Morgan to any of our neighbors. Morgan's online system for scheduling, contracting, and payment is effective and convenient.

Fernando did a fantastic job of repairing our bathroom which had some water damage. Everything was done neatly and professionally.

My assisted living community picked Morgan Handyman to help remodel our public restrooms. Fernando and Sergio did an amazing job and were very polite, respectful, and accommodating to our residents and staff. The front office is great with communication and is understanding if a hiccup occurs. We will be calling them in 2024 to finish the remodel of our remaining public restrooms. Highly recommended!!

Benny & Joe did an outstanding job. They replaced a smoke detector that was 26' high. They were easy to work with, very professional, courteous and friendly. I will definitely hire them again

Sergio and Ana did an amazing job installing the laminate flooring in our house. They worked efficiently, paid attention to details, and were receptive to feedback.

On the other hand, I have some criticisms. There did not appear to be proper communication between the office and the lead regarding the scope of the project because we were immediately told that not enough time had been budgeted. The final price of the job came out to more than 2x the original estimate (ouch), and this was with our help demoing the carpet in two rooms as well as taking time to go purchase additional materials. We did approve the additional time when it became apparent that it was required part-way into the job. I understand that estimates are ballpark, but I think they need to improve their process if the final price is more than double the original estimate. We did not ask for additional scope to justify this.

Overall, I was happy with the quality of the work, but not so much with the estimation/price/communication. I would use this company again, but probably only for smaller projects, where a 2x price inflation would not be so terrible.

We needed a kitchen cabinet shortened and Bene knew exactly what to do. He did an excellent job, leaving the cabinet ready to paint for us. He knows his tools and has a great knowledge of the projects in hand. Thanks Bene!

Benny did a great job fixing parts of our deck and fence that were broken. He offered up several solutions and gave us the choice to choose between repairing and replacing certain sections. I would hire Benny again in a heartbeat.

We are so happy we went with Morgan Handyman to replace the wood on our deck with Trex. Every step of the way I felt like my project was in good hands. Bene and John were reliable and friendly and we are very happy with the work they did.

Morgan Handyman & Remodel did an excellent job on our bedroom remodel. Benny, Sergio and Joe were our lead crew members and those guys were great to work with. They were experienced, communicative and attentive, always providing updates and clarifying details. They were also very flexible as we had new materials delivered throughout the project. They leveled our subfloor, framed in a closet, hung new drywall around the whole room, replaced a window and door, and installed new flooring. They left our project very clean and ready for finish work. I would not hesitate to hire Morgan and this crew again. Great work!

After trying and failing miserably to mount a 25-pound corkboard on my office wall by myself safely, I decided to call someone in to help out and found Morgan. The email customer service from Andrew and Spencer were top-notch--very patient and helpful, willing to answer all of my questions about what we might want done. I ended up also booking for securing a heavy shelving unit to the wall and getting an estimate on repairing our deck at the same time, and Joe arrived right on time to take care of all of these for us without a hitch. The corkboard looks amazing, the shelf is perfectly secured (he even took photos of the top for me so I could see the work even though I'm not tall enough to get up there myself!), and we're scheduling the work on the deck now. The ease, friendliness and professionalism were all I could have asked for. Thanks to all of you at Morgan!

Showing up and giving bids is 90% of the job. Kept me updated, worked with me on timing. Folks showed up on time (or early) and get things done with very little hassle.

Benny and Joe were great. Very friendly and professional with stove and hood install and clean up. Would definitely use them again.

Benny was the best! Came to install 2 bathroom vents.

However, my experience with the owner was profound. She did not honor her warranty, required payment prior to scheduling the warranty concern and then charged for the warranty trip out, communicated poorly and decided she would not own up to any concerns against her business.
While the handyman was wonderful, I will not be giving my business to this owner again. Will never recommend.

I had used Morgan Handyman previously and had a good experience, but recently I decided to do another project with them and was left incredibly dissatisfied.

First, I my tech did not fully address or investigate the problem I had, and ambiguity in the estimate wording was used by Morgan Handyman as a justification to double the cost of the overall project. To make this worse, the justification was due to the tech incorrectly identifying something as a problem, and not doing the requisit investigation to rule it out before booking additional work to "fix it".

Second, when I raised my concerns with the office, I do not feel like they listened or understood my concerns. I was just given justification for their actions. This included lying about things that I was told in-person during the project, as well as misquoting the wording of the estimate to justify their actions.

I had previously rated this business highly, but I no longer trust them, and feel taken advantage of after my last experience, and I will never do business with them again.

Morgan is a small firm, which can be both good and bad. The bad is that some small firms are incompetent. The good si that a small firm, if competent, can give you superior service and price. My experience dealing with Morgan places them in the former category, incompetence in all respects. They quote you one price that supposedly covers everything discussed, and then send you a contract/workscope that seems to not mention key aspects. When re=contacted, they add some hundreds of dollars no matter what you mention, driving up the cost. In my case, I finally signed a contract, and when it was presented to me for a 50% down payment, was 25% greater than what I had agreed to. This was after they had jacked up the price about 10% for stuff that should have been originally covered. They also "forgot" to mention several plumbing details that were actually 100% greater than the original estimate.

RUN!!!!! DOn't walk!!!!!!

Man, I wish I had checked out the bad reviews before hiring this company. The good reviews appear to be all their friends and fake. The bad reviews all say the same thing and the response by the owner is the same. I hired Morgan Handyman remodel to seal up a skylight. I’m attaching the picture. It’s obviously a terrible job. It doesn’t look smooth at all and they used bright white caulking to replace the black caulking. When confronted with how terrible this looked, Not only aesthetically, but the awful job that was done, They said that I wasn’t specific on what Color caulking I wanted to use . They refused to come out and do it properly. The owners responses to the bad reviews are all you need to know about doing business with this company. They don’t even address the issue. Pictures to confirm. This cost me $1200 plus tax and material including all the tools they used and kept.

Benny came out to repair a fence and did a great job. He was very professional, knowledgeable and kept me informed. This is my 3rd or 4th time working with Morgan and I have always been happy with their work.

Editing my review to add that I used Morgan for a third time, and the work was high-quality and great this time too. Bene was very considerate of my pets, cleaning up after the sheetrock work, and making sure that it looked good before he finished up. Thanks again!
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I used Morgan Handyman for both drywall and wallpapering services - both were great! Bene did both jobs and did fantastic - I appreciated his attention to detail and his quality of work!

Yusely has been cleaning our house for years and is amazing. She has great attention to detail and our house shines when she’s done. We have a dog that sheds and there isn’t any dog hair left after she’s cleaned. We feel lucky we found her and will continue to hire her and Morgan Handyman.

Bene is an absolutely wonderful person and employee. I’m a single woman with cerebral palsy. I can always count on Bene to repair things in my apartment in a timely manner. Bene is friendly, courteous and caring. I enjoy each encounter and appreciate his personal and professional approach.

We get our office & shop office cleaned every Thursday by Yusely. She does an amazing job, we are a Construction company so our office & shop office get pretty dirty and she cleans both in a timely manner but makes them both spotless, cleaning all the bathrooms, kitchen area, taking out all the garbage, she does it all! She is very sweet and professional, the office always reaches out to us if she is unable to make it, which is not very often. She even switched up our schedule to come later in the evening once we are gone in the office so we weren't bothered by loud vacuuming, which we appreciate so much! I highly recommend her!

Bene was my assigned technician, and he did an amazing job! Had a section of laminate flooring that needed replacing. He was able to make brand new flooring connect with 20 year old flooring, and make it look seamless! He also helped me with mounting my TV, and that turned out excellent as well! His attention to detail was top notch and he was very professional. Would absolutely recommend!

I have had Yusely come every couple weeks to clean my house and she is incredible! Very kind, great with animals, and she does a very thorough job. Would absolutely recommend her to anyone. Don't know what I'd do without her

I had good experiences with Morgan Handyman on both exterior repair and appliance installation. They are on time, respond professionally to my requests, and offer reasonable prices. The quality of their work is also quite good.

Move on and don't use these guys!! Reported to BBB and horrible customer service. Please notice how their response below does not address the issue.... Also, it's only about 1/2 accurate, they use people's full names and you can tell their low customer service by the fact that asking for receipts was an inconvenience.

We were amazed that after receiving TWO equal estimates for less than $1,500 from Morgan Handyman that our closet repairs/remodel came in at over $3,800! From 16 labor hours to 31!

There was a need to come back out as one (1) of the new doors needed to be trimmed (1/16-1/8th") and they didn't have the right closet brackets (not prepared?). So yes, there might need to be some additional hours but double the hours is a rip-off.

Management could provide no guidance as to how they used up the entire budget on day 1 when only doing ~1/3 of the job. Simple logic says that either the estimates were purposefully low balled to get the job or they padded the work hours as high as they could get away with.

Their eventual response to our questions was that they had sent the receipts and the detailed bill so there was nothing else to explain. Gee, thanks......

We hired Morgan to clean our gutters and wash some of our exterior 2nd floor windows. When the worker arrived he said he needed to go to the store to get a squeegee and window washer cleaner. The agreement stated that if materials necessary to do the job were required they would need to go buy them. However, it seemed very unprofessional that a company would be specifically hired to wash windows and not show up prepared with the supplies to wash windows. Do they buy a new hammer at each job that requires one? There is a hardware store less than 2 blocks from our house, however the worker went all the way to Home Depot which is much farther away. He was gone for over an hour and a half which added to the time we were charged for the job. We were also charged separately for the squeegee and large bottle of cleaner. Eventually, he did an OK job cleaning the windows. However, after his first pass many of them were still streaked and visibly dirty and we had to ask him to go back (move and climb back up on the ladder) and and do a better job of cleaning them. A few of them were still streaked, but at that point we were so frustrated with the whole situation and we just wanted him to leave. The need for him to go back and do a decent job on the windows took quite a bit more time and $$. It would have cost us much less if he did a good job the first time. We’ve used Morgan in the past for a few other tasks and they’ve done a decent job; however, we were quite disappointed with our recent experience with them.

I had a great experience with Morgan Handyman! Spencer in the office replied to my request on the same day and got me on the calendar for an estimate. Fernando came out to give a free estimate and was right on target even though we changed several details in the process. Technicians Sergio and Joe arrived right on time and were able to explain to me in laymen's terms the details of the work they were going to do. Sergio even helped me understand that the scope of one project was much bigger than I expected and so we cancelled that aspect of the work. The entire experience was professional and friendly all the way to the end when Andrew in the office helped me understand my invoice. The technicians are experts and their work was clean, efficient, and done on time. I would totally use them again.

I have contracted Morgan Handyman & Repair to fix my exterior door frame. I was initially quoted for 4-6hr to complete the job. Their service person took 2 trips to the store (it’s difficult for us to account for time since he took lunch also) and left the job without checking if the door could be probably lock. He didn’t want to wait for the dry wall texture to dry and painted as promised (he said he wants to get to his next job). He said he would call the office to come back another day and just left with telling us. The lock was only held by the metal piece and the bar can’t even get into the frame because the hole wasn’t wide enough (the lock can barely turn because the wooden frame block it). The office did sent him out again on a different day. But we had to argue with him to get the hole widen since he deemed it acceptable for the door to only be held by the external metal piece.

To make matter worse, the weather strip is not probably insulated at the bottom of the door. The service man then blame the door needs to be replaced, but he failed to say anything when he first come to the job and proceed to just fix the broken frame.

Now the office wants to charge me 9.5hr (which I didn’t approved as the change order only said 1 additional hour, which should have been 7hr) for a job poorly done and I can’t never reach their office. I could only email back and forth with the office manager who only listen to their service man without understanding our concerns.

I would not recommend using Morgan Handyman and repair. The hourly charge is difficult to account for and the quality is not guaranteed. You will need to pay more to fix their mistakes!

Edit to reply comments to owner:

Like I said, the door was held close by the metal piece that attaches to the door frame and not through the bar going through to the wooden frame. The lock itself barely even turn. I supposed we have very different view of how to probably lock the door.

Secondly, we have not said that the door is bent, it was the weather strip at the bottom of the door wasn’t “sealing”. The estimate itself also said the service man will determine if the door frame will need to be replaced or fixed.

Thirdly, my complaint is about the charge hour is not what was approved. I would hope to reach an agreement as I was unable to reach the office. Never in my comments said we will not paid for the job but I want to make sure it is what we agreed upon!

Great experience working with Morgan Handyman! Hired them to replace a stairway banister and do a partial remodel on a bathroom (replace flooring, add new toilet and electrical, and paint). Bene and William did really great work, were on time and worked hard, and were very amicable and communicative. Highly recommended and will request both of them for future projects.

We had a few spots that needed patched up on our front porch railing. Bennie went above and beyond. Not only did it do a seamless patchwork on the spots, but he progressed to paint the entire railing of our front porch. We were beyond satisfied. Fantastic quality, and I'll always request him if we have future projects needed.

The only company that offered to come out for an in person estimate. Offered the best price. Got us on the schedule 1 week after the estimate. Joe Cline and Bene Harrison were the installers and were professional, super nice, and got the job done in half the time. I will 100% use Morgan Handyman & Remodel again.

I engaged Morgan Handyman and Remodel to repair some water damage on the wall of my deck. The individual that undertook was very professional making sure to show me what he was doing at each step of the repair. The finished job was excellent and in terms of cost came in very close to the estimate. Will definitely use them again.

Used Morgan Handyman to complete some mirror and shelf hanging for a client's house. They were on time, precise, and careful. Will definitely be using them again.

Fantastic experience all around. Bene and Luis did a great job with the exterior trim repairs and replacing my sliding door. All work was done professionally, timely, and carefully. I would hire their services again.

I hired Morgan Handyman & Remodel to do two jobs at my house. The first was to repair drywall in a bedroom and the second was to extend the capacity of a mailbox stand to fit larger mailboxes on it. Both jobs went perfectly, but I have to give Bene a shout out for his patience in dealing with a lot of neighbors' questions and concerns as he was working outside on the mailbox stand. He was so pleasant and nice to everyone--I really appreciated his light attitude while he was working and while he was cleaning up after the job. I will be using Morgan Handyman & Remodel again--probably many times.

Wow! Can’t say enough good things about Morgan Handyman and Remodel! They were prompt, timely, respectful, budget friendly, Covid safe, and more. Huuuuuuuuuge shoutout to Technician Joe who made quick work of a leaky toilet that outwitted both my wife and I, as well as fixing a jammed pocket door in a precarious location. The folks in the office were also very informative, friendly, and helpful. So glad to have found this incredible company, will definitely use them again in the future!

They repaired our commercial counter top and did a great job! Very pleased with the quality of work and price.

Thanks guys!

Quick communication with them. They were out to my house in two days to install a ceiling fan. My wife worked from home that day and wasn't inconvenienced at all.

Our cleaner was amazing she did a very thorough job and left the place very clean and comfortable to move into. Highly recommend for a move in cleaning service!

Fernando and Luis were amazing! Great workmanship, professional, knowledgeable. I was worried about this project and they gave me the confidence and service that I needed to say it was done right.

I had them replace & touch up fascia boards along my roof line that had paint failing and a couple spots rotted from water. 2nd story house. There were a couple times when they called me out to check in with me on what they were doing, and offer advice to improve my home, whether it was too their benefit (more work) or not (less work in the long run).

The office was good too. It turned out I forgot to mention one area on my chimney that needed repairs in the original estimate, and in the same day they got me a change order and were able to extend the work 1 more day to finish up all in one period of time.

I really couldn't have asked for more!! Thank you everyone at Morgan.

Had some holes in our siding that we wanted repaired. They were great with communication, and got us on the schedule sooner than we had hoped. The work was done in one day and the two guys who came out were very polite and helpful. They cleaned up everything when they left and left us very happy. Glad we found them!

As a property manager I'm always looking for quality vendors, I have loved working with Morgan Handyman! Great communication and great prices. Highly recommend!

I hired Morgan Handyman to install some lights, replace a bathfan and repair drywall. The workers were polite and did a good job with the lights and the drywall, but didn't install the fan correctly. They also said they could come back Saturday, but I was then informed by the office they don't work Saturdays. The service is very pricey as well but given the overhead this is expected. I think they did a decent job but had some issues as well. I MAY use them again for the right situation.

Having moved here a year and a half or so ago, it takes a lot of research and faith to find someone you can trust and who will do what they say for what they quote. Morgan Handyman came to fix our pocket door that came off it's track and did the job earlier than originally scheduled and fixed it in the lowest time quoted and under the polices agreed to upfront. I'm so glad to find someone I can trust and will definitely be enlisting their services again. Thanks guys!

We have used Morgan Handyman for our regular house cleanings for years. We are very loyal because we love our housekeeper Yusely. We love her and her attention to detail. She's come to know our family and our doggos love her. My husband regularly asks me how long until she comes back again because he thinks she's amazing.

When we owned a property rental we also hired them to do a deep cleaning after tenants moved out. Once she was done with the house, it was spotless afterwards no matter how dirty the tenants left it.

I have hired Morgan Handyman & Remodel to do our weekly office cleaning. Yusely comes every week and does a phenomenal job. She is very sweet, and a very hard worker. She pays attention to detail and I would highly recommend their services. We have used them at our previous office and have recently moved to a bigger office and we have kept their services because we enjoy working with them. Their management is professional and their team is great.

We only needed them for one small job which maybe would have taken an hour, but they required a deposit for the minimum of two hours, in addition to buying the parts they said they'd need. Unfortunately we had to cancel the appointment at short notice. I would consider it fair to charge us *something* for the late reschedule, but they took 100% of our deposit and left us no options. I recommend taking your business elsewhere.

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Response to "Response from the owner"
Can you believe these guys? First they screw me out of $200 and then act offended about "obscenities". Screw them and find a better handyman.
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Great communication over the phone, handyman arrived on time, leveled some cabinets for me, checked in during the process, walked me through what he did when he was done, took an hour and a half. Very friendly and professional, only cost $200 would recommend and will use again!

They take pride in customer satisfaction. They will reach out to you to insure you are satisfied. I love the work ethics this company has. Awesome

As a property manager we rely on our relationships with our vendors. We require them to be communicative, responsive and reliable! Morgan Handyman has been just that and we are grateful for this!
Tracy with Real Estate Gladiators

Beware, unless you are the first appointment of the day this company charges a "drive time" from wherever their last service call was at - not from their business address. I hired this company because they were local (5 minutes from my home). I prepaid for 1 hour of service , the technician was great - completed my small projects within the time frame, but then got an additional invoice the next day for 45 minutes of "drive time" from the Seattle area!

TL;DR: The owner is difficult, unprofessional and lacks customer service. Be very wary of engaging with this poorly run company.

I worked with Morgan handyman services to restore floor damage caused due to a water leak in my washer-dryer closet.
I had a nightmare of an experience but I'll try my best to be objective.
The company was fairly responsive and came up with a plan that tried to minimize expenses by piggybacking on other flooring work I had planned. I appreciated their intent. The plan was a little loose in terms of scope (more on that later) and I was convinced when Kim (the owner) mentioned that she could work with the other company to make sure the work was done smoothly and on time.
On the day of install Kim's senior technician disagreed with the laid out plan and asked me to raise concerns back to the company. Kim asked me to ignore her senior technician and communicate directly with the office going forward. I thought that was a strange dynamic since I was hoping supervise passively. When the other company's crew came over and complained about the plan being untenable, I had to call the office again. This is when things really started going downhill. I was told I was inserting myself into the project and I should leave them alone.
Although we'd agreed verbally and in writing to install trim, Kim instructed her technician to not buy trim on his store run. On calling her again she said that the amount of trim we'd agreed to wasn't in line with what I conveyed to get done when I chatted with the senior technician. I thought it strange that in the case of discrepancy she'd rather cancel something rather than talk on the phone and clarify first. Also *all* the missing trim had to be replaced. I'm not sure how/why the assumption was only a portion of the missing trim had to be installed.
The final straw was when the other company's owner called and mentioned Kim wasn't listening to him and he would pull his guys out if she didn't get her guys out of the way. I had to fire Morgan and work with a different entity to complete the rest of the work originally planned for Morgan.
To their credit Morgan did do a good job of recording the work they did and sent me a detailed bill. However a lot of time was wasted with their technicians calling their office and waiting for direction - also involving me and asking me to call the office. I called that out and asked for a reduction in hours charged - I asked for 1 hour off, which in my opinion was a generous offer given the amount of time taken. Kim didn't budge and essentially blamed me for delaying this simple project.
She struck me as unprofessional. As a result unless I pursued the legal route it was unlikely I would be billed fairly. I chose to pay the money to end the drama - it just wasn't worth the time and energy.
I am very cognizant that people's livelihoods are on the line here but I had an utterly disastrous day as a result of this engagement. I'd be remiss if I didn't share this and someone else would have a similar experience. I would ask people to be very wary when dealing with Morgan.

I’ve never been the best with my hands, so when I tried to actually fix the pipes in my sink alone, I just made things much worse. Luckily when I called Morgan Handyman, Joe came out and fixed the problem with no problem at all. It was amazing how simple he made it seem! Thanks again, guys!

Women outnumber men in our household so we get clogged drains every so often. We definitely take preventive measures so that it doesn't happen a lot but when it does, we need something more than Draino and a fork. LOL

Joe quickly and successfully unclogged our drains, installed some shelves in my daughter's bedroom, and re-caulked the windows because we are prone to mold.
The drains are clear, the shelves are sturdy and no more mold on my daughter's window sill!

Thank you Joe the Handyman Man Man!
I'll be referring "Morgan Handyman" to others.

CC

Great work done by Joe! We had a previously completed plumbing repair and afterward we had a hole in the wall from that plumber. But Joe from Morgan Handyman came out and patched the hole in the wall and painted over it in the same day. Great work done by Joe!

Our washing machine was leaking water onto the floor. We were panicked but Joe from Morgan Handman came and was able to fix the machine in under an hour. He ensured the machine was put back together and the area cleaned up and dried out properly. Was a good, quick, professional experience.