L&S Toyota of Beckley

John Williams the dealer, was very friendly and knowledgeable of the Toyota Cross that my wife and I bought. He worked hard to make everything right and the finance manager worked hard to get us a payment we could do. We drove over a 100 miles to get there, but it was worth the trip to do business with such nice people. My kids are all Toyota people also, and I have told them when they trade to make the trip and ask for John.

I co signed for 1 new corolla, bought a new 2024 Prius out of the show room , a new 2024 fully loaded rav4 out of the show room and just yesterday bought a new 2025 Tacoma limited all from this location. John & Ronnie were the 2 that sold me all 4 vehicles and let me tell you i will never buy any vehicle from anywhere or anyone else. those 2 guys make me feel at home and when i say go above and beyond to make sure i get exactly what i want every time no matter how picky I am that is an understatement!!! I have never seen to people work so hard in my life to make a customer happy and want to come buy another vehicle. they deserve a raise for just how incredible there customer service is. I will defiantly be back when I'm ready to buy my next vehicle.

Stephen was awesome to talk to! Super knowledgeable and kind. If you need help or have any questions, that’s who you need to talk to!

The people who work there seem to really enjoy their job. Jude and Jesse answered my questions and were very helpful.

I have purchased several vehicles from this dealership and I can confidently state that it is one of the finest dealerships in the region. Bobby, the sales representative, is outstanding and makes a concerted effort to secure the best possible deal without applying any pressure during the purchasing process. I highly recommend L&S Toyota for its exceptional overall customer experience, which includes the sales representative, sales manager, and finance officer.

I cannot say enough good things about L&S Toyota of Beckley. I did not buy my car there, but will in the future, as will my family because of this experience. Their service has been good. Actually, their service has been great. I drove over from Lewisburg to determine how to use my new phone with my Toyota Venza. Bobby Jones, a sales person, came out to the parking lot and spent at least 45 minutes with me. But I have learned that our acquaintance was for something much more important.

Beware – at the foot of Sandstone is a sign warning “uneven pavement.” It is not uneven. There are two huge potholes and nowhere to get over to the right or left.

Having taken a wrong turn at the end of the bypass, I ended up in front of the Jackie Withrow care center. Bobby Jones came immediately, and with two kind people who stopped to see if they could help change the tire, did so without having to call a tow truck. The tire was totally ripped up. Shreds. I was in route to pick up someone from Raleigh General to transport him back to Lewisburg, so that was front of mind.

The service department has now put on four new tires, thanks to Jeremy Criss in service, as well as a new sensor, all in time for me to get to the hospital to pick up the patient. Bobby Jones should be your next sales person. You will find everyone in L&S Toyota’s service department to be first class. Rock stars.The helpful father and son were Kevin and Scott Harvey, who said to give God the glory. Clearly, it was a team. I remain profoundly grateful, as is the family I was helping.

Alec and Ronnie were amazing in helping us find the right vehicle for us. This is our second purchase from them. They treat you great and are super friendly and helpful. Would recommend them to anyone. I have already recommended them to my sister. Thank you Alec and Ronnie on helping us on our 2025 Rav 4

Kind, honest, and fair negotiation won me over!! L&S will get my repeat business! A great buying experience and knowledgeable staff can't be beat!!

I made my 4th Toyota purchase from L and S. I have never had any issues during the process. Max was my salesman on this purchase and he was incredibly helpful and knowledgeable.

Buying a new car/truck has always been very stressful at EVERY dealership I've ever dealt with. Despite us living almost three hours away from their dealership, I really wanted the exact Sienna they had listed on their website. I collaborated with John Williams by email, phone and text and asked him to give me a reason to make the long drive to their dealership worthwhile......and he did just that. John had the Sienna prepped and waiting for us and he took the time to answer any questions we had about it. Then, after our test drive and agreement to purchase, Ronnie McComas patiently and respectfully walked us through the purchase and warranty paperwork. Both John and Ronnie were super patient, never rushed the process and answered any and all questions we had. These two guys were perhaps the most friendly and professional people I've EVER encountered at a dealership. The overall experience was so amazing that we drove another 3.5 hours (each way) to them for our second Toyota purchase. This team/dealership is a full 5 out of 5 stars!

Service agent Gwen goes above and beyond! She has personable and very thorough in explaining the service that I may require. She followed up with me to let me know how things were going. If I owned a company I would hire her and probably soon promote her! I can not say too many good things about her. She is the reason I will be returning to L and S for service.

I had a lot of questions but Stephen and Terri were extremely patient and exceptionally helpful and you could tell the help was genuine! These two deserve to be recognized by the company

I went in to speak with someone about an issue on my car from another dealership. Jeremy was so helpful and told me several options. I live out of state and will bring my truck back up here to L&S, which was purchased here, in for service when I visit my mother.

I was traveling from to Ohio to North Carolina and had a flat tire Jeremy and the service team got me a tire and on the road the customer service and my whole experience was great.

Service department is so courteous and helpful. I
was helped by Brandon and Jeremy. BOTH treated me like I was their top.priority! They explained everything in a kind and patient manor. There were many customers the day I was there and all seemed pleased. THANK YOU for a great experience EVERY TIME!

Everyone I came in contact with engaged in conversation & was friendly. I liked that the sales staff worked together as a team to make things happen. I got a good sense that everyone there was treated well & enjoyed their jobs. That translates to a great experience for the consumer. I missing a couple of fella's in the Service Department on this list (Just cannot remember their names) but wanted to give a big THANK YOU to Hicks, Dylan, Cory, Garret & McComas. I really appreciate all your assistance! And "my man" Corey... An eye for details... Noticed my WV drivers license showed my Veteran statis. Walked me through & got me another $750 discount! Great example of GREAT service! Looking forward to my 1st service appointment just to be able to see & talk to everyone. All me best :)

Such a joke for a Toyota dealership.. dropped my truck off for a 45 min job and 3.5hrs later it was finally finished. I didn’t even get my truck because I had to leave town. So now I have to miss work or get a rental car because of this pathetic company…. I have tried calling and nobody will answer the phone. Im surprised you all sell anything

Dylan and Corey were both very knowledgeable and extremely helpful in guiding me through the whole process and getting me into the right vehicle at an affordable price. I was pleasantly surprised at how streamlined the process was and the short amount of time it took to get it all done. L&S has now gained another customer for life.

Well worth a 4+ hour drive to get the Tacoma I wanted at a no nonsense price and without silly added options. Corey was great and made the process as painless as buying a car can be. Highly recommend!

Over 2 hours since I brought my car in for an oil change. Finally got it back. I had a coupon to get new wiper blades, an oil change, tire rotation & inspections on engine air & cabin air filters. It was supposed to cost me $75 + tax. $97 with all their little extra charges. Never again! The coupon said $74.95, that's what I should've paid. If you're going to offer coupons, at least be honest with them. Your company WON'T be taking advantage of me again. 2 thumbs WAAAAY DOWN

Had a great service experience at this dealership. They went out of their way to make my service experience painless and efficient. Highly recommend!

In town on a family vacation and messed up my front rotors on Sandstone Mountain. They got us in and out in and hour, on a day when they were super busy. Amazing service from amazing people! Highly recommend!

The sales person was nice and friendly. He was upfront with me about everything concerning the financial options available to me to either finance or lease the vehicle and explained in detail their evaluation on my trade-in vehicle. He had me in my new Cross the same day. The entire staff was pleasant and answered any question I had.

Everything was great. Staff was very friendly very thankful for Ronnie worked hard to find us good rates for financing

Took my GR86 here for a recall pertaining to an ECU update. 1 hour an 30 minutes later I’m still waiting for my car to come off of the hill. It is done with the update and it is just sitting. I asked about it and said it just needs to be brought down and it’ll be 5-10 minutes. 15 minutes later I’m still waiting and it is still sitting up the hill outside of the maintenance department. Very unprofessional, and very disappointing for an ECU update. This is the exact reason I avoid dealerships at all costs. I have stuff to do today and asked how long it should be and they told me it should be less than an hour. Attached photo of it just sitting on the hill in blue.

Got my truck in quickly for an oil change. Found my brakes were almost gone(which i suspected). Replaced the brake pads in a very timely manner at a reasonable cost. Very thankful for their excellent service center!

Each time I take my vehicle in for a service it is always completed quickly. Also all options are presented and explained very clearly and nothing is done without my permission.

The service department at L&S is top notch! They are friendly and very courteous. In addition, they do a very thorough service and explain what they did with your vehicle. I’ve never had any surprises when I got my bill because they covered every eventuality before hand. A great bunch of people!!!

We had a problem with our minivan while traveling for Thanksgiving. The service folks were able to accommodate us and get a diagnosis quickly even though we didn’t have an appointment. The repairs were completed faster than expected and we were able to finish our trip. Thanks!!

This dealership is very bad. I called them and booked appointment for my car. They told me initially it will cost me $65 an hour to diagnose. And they told me I need to change my sway bar links. They charged me $126.00 instead of first 45 minutes checkup was only $65. And this is 4th week I still did not hear back from them to fix my swaybar links.

I been calling every week and they don't have parts still in over 4 weeks to fix my car.

What a messy dealership this is.

We really appreciated all the work the entire team put in. John was very kind and knowledgeable and so was Ronnie. We got some great advice and a great vehicle!

L&S Toyota has a nice atmosphere and 2 of the 2 sales people I had interaction with were very nice. I only remember one’s name, Corey. I remember Corey because he has helped us with one lease and one purchase.

Drove my truck here from Florida for the frame replacement under the warranty extension. Picked it up, drove across the street, didn’t hardly have brakes, leaking power steering fluid and they broke the trailer plugs. Took it back, they fixed the brakes and replaced the plug and said they didn’t touch the power steering hoses, they were not leaking when I dropped it off! Left again, made it less than a mile, truck shakes very bad, returned to the dealership, they said it was because of the upper control arms, adviser said it needed bushings! Well I replaced both upper control arms, did not change anything! Still shaking very bad! Now I have to drive back to Florida in it driving under 40 mph! They don’t care about there customers and there safety! The worst dealership in beckley!!!!

This was the best car trading experience I’ve ever had! I got the exact vehicle I wanted and the deal was quick and easy! Love my new RAV4 Hybrid! Thank you all for providing excellent service from my initial inquiry all the way through the process!

All of the staff was so friendly and helpful. Every question was answered and staff went above and beyond to help. We will definitely be returning to purchase cars in the future.

The staff is very friendly, but seems like they must ALL make commission on whatever they sell you. I took my 2016 Rav4 in for the 30,000 mile check three days ago. There were several things that rubbed me the wrong way initially dealing with the staff, in spite of their friendliness, but I let them slide at first.

The biggest issue, that I still almost can't believe and the reason I am writing this review, was the flat out lies they told me. I went in thinking I just needed an oil change. When I was in the waiting room, one of the service staff came out and told me I also needed new brakes and rotors. The brakes I wasn't surprised by, but the rotors... at 30,015 miles? I'm a girl in there by myself, so I'm low hanging fruit, but I work at an ATV company and try to learn from our mechanics when I have time. The L&S staff told me that my rotors were rusted through and needed to be replaced. I thought that sounded suspicious (and confirmed online that rotors on that vehicle should last between 30,000 miles and 70,000) so I asked to see a picture of the rotors. I was then provided with the blurriest and lowest quality pictures they could have taken. I asked for another one, and this time they sent me a slightly clearer one, but you could clearly see they weren't even close to "rusted through". When I pressed the staff, they said "well, they're really grooved and will wear your brakes unevenly". They showed me another blurry picture and tried to justify their story. When I asked why they couldn't just turn the rotors (thanks work mechanic lessons!) instead of replacing them if they were in fact that grooved, they literally stuttered, looked at each other, and looked uncomfortable. Oh, hey (insert slightly snarky wave), I may be a younger girl in there by myself, but I know a bit more than I look like I would. They came up with yet another story when I kept pressing them about it. I finally called the mechanic from my company and told him what was going on. He told me there was no way my rotors should need to be replaced yet based on how and where I drive. I told the L&S staff I didn't want them to do anything else to my car beyond the oil change they had already done.

As I was paying for my oil change and 30,000 mile check, they were all a little weird and had the look of being in the principal's office in school.

I took my car to our local mechanic yesterday. They told me my rotors are in perfect shape- they didn't even turn them because they were completely fine. They literally used the word "perfect".

It's one thing for a dealership or mechanic shop to suggest something needs to be fixed when it's not immediate. It's another thing to just blatantly lie to someone they deem as an easy target to get more money out of them. As I was leaving, an older gentleman with a cane came in. I hope they were more honest with him than they were with me. A lot of us are hurting financially right now. Don't be dishonest with your customers to help your business succeed. Incredibly disappointing as a business and as people.

Also, sidenote, my local mechanic replaced my brakes for literally half the cost L&S quoted me.

First visit to this dealership since I moved to WV. When I called to make an appointment Terri was very customer friendly and polite, she also sent me a reminder of my appointment. When I arrived Jon was my service advisor and he also was very friendly and detailed in reviewing the work performed on My vehicle. Overall very impressed with my first visit, so I will return for future maintenance and maybe to purchase a new vehicle

Family and I have had our Trucks and SUV’s worked on here since 1990. Service sucks and so does the service manager over the service department. Do yourselves a favor and go take a trip to Ramey and let professionals work on your vehicle. They fixed everything on our 12’ Tundra and 15’ Sequoia that L&S said they couldn’t. I’ve had so many problems with them over the last few years it’s sad. Toyota makes a great Vehicle but go to Ramey or another Toyota specialist don’t wast your time here it’s honestly a joke and they will take you for $$$ if you let them. Got me for 8 new tires said they was all outta round and that was the problem. 4 alinements between both trucks and still blaming the tires and rims thinking I didn’t have 4 different sets! Took them and still same problems the alinements funny how Ramey fixed both in one trip!!!

Terrible service department. One of the issues was the clear coat peeling from the wheels of my 2021 Camry. Well, add injury to the insult of their refusal to address the issues stating it is rock chip, they scratched the wheels further. I guess seeing as how they were already less than expected the service department decided they they did not have to respect my property.

We just bought our second Toyota from L&S Toyota . We are very happy with our new 2019 Rav 4 , and our daughters 2017 Corolla , both purchased from Garrett Grahonya . Great sales team and service department! Would recommend anyone to go to L&S for a new or used vehicle !!! ….. and now in 2022 have bought two more , another Corolla and a Tacoma . And are still very very satisfied with the reliability of Toyota and of the way we are treated at L&S ! The service after the sale is the best I’ve ever encountered !!!

I felt comfortable that these were people I knew and I felt very comfortable about this experience having had positive experiences in the past.