Greenbrier Ford Beckley

The sales people are not pushy and it doesn't take a whole day to purchase a vehicle like most other car dealerships.

Great place to trade your vehicle. Love these guys they treated me very well I definitely will do business with them again!!!

The people their are nice and very kind and help and enjoyable to be around my brother jim Byrge works there. Jimmie hiser brian wheeler and heath and stretch all made me feel safe here

I have an F250 with the check engine light on and they told me #1 oil pack was bad but wanted to change them all and charge me $1800. I had them change the one they said was bad and still have the check engine light on after driving less than 100 miles

I bought a used 2018 Chevy Silverado 1500 from them and I am very satisfied with the whole process. And especially my salesman Alex who was patient with me during the whole process. If you are looking to buy your next vehicle. I highly recommend you stop in at Mountaineer Ford and speak with Alex.

Love my new f250 from Greenbrier ford in beckley and my hat goes off to Brian my salesman and everyone in the financial team as well. Would highly recommend them to anyone wanting a new ford.

I cannot say enough good things about my experience with these guys. I was on my way through heading back to NY and my car broke down on a Friday night. After getting towed and told by multiple shops nobody could look at my car until at LEAST Monday, Shannon made some miracles happen and my car was fixed and back on the road by noon Saturday. Not only that, but being a young female stranded at a hotel with her two dogs in the middle of nowhere- she was able to have one of the salesman bring my car to me since I had no other means of transportation. My faith in humanity has been fully restored because of Shannon, Greg, and the rest of the crew who helped me get back on the road. From the bottom of my heart, thank you.

Overpriced, bad communication, long turn around time because they don’t have Ford parts in stock even though they’re a Ford dealership. Took them three separate visits to find the problem I said it was from the beginning. Was considering trading in my Explorer for a new one but I definitely won’t be doing it here.

Greenbrier Ford in Beckley WV was an amazing auto dealer to work with! Billy the sales rep was very helpful and knowledgeable! Would definitely buy from them again!

I drove from Parkersburg, WV to Beckley, WV (152 miles) and dropped off my truck on Tue, 6 May 25 at 0800. Was told it would be fixed by Fri, 9 May 25. I got a call on Thu, 8 May telling me the truck was done. I picked it up on Fri, 8 May after returning a rental car. I paid Ford $2,532.21 for the repair. I drove it less than 2 miles , and the same thing I brought it in to have fixed for was still present as the truck ran. I looked at the mileage on the repair order and the mileage when I picked it up and only 1 mile had turned over, telling me the truck had not been taken for a TEST drive. I took it right back to Ford. The lady at the desk took my key, entered it back into their system after going outside and getting the mileage from my truck. She then called the same rental car place I had just dropped off the rental car I had had from 6 May to 9 May. On Thu, 15 May I called Ford no less than 7 times during the day, and not 1 of my phone calls was ever answered. Since no one ever picked up the phone at Ford I could not even leave a message. The ladies at the desk were great, and I in no way are upset with them. They are not the one's who worked on my truck. I am now back in Parkersburg and have no idea how to get through to Ford in Beckley to see about the status of my truck. I'm not pleased with Ford in Beckley, WV at all.

I bought my Jeep Wrangler here 2 weeks ago. Our salesman, Brian Wheeler was wonderful to work with! Very professional, kind and helpful. He welcomes any questions and helps with whatever needs for my vehicle even after the sale. He cares and I can’t say how much that means to us!

Awesome group of folks. Zero wait time, hassle free test drive. Mr Ashley my salesman was fantastic and took care of setting my vehicle up. Ms. Via also fantastic, she set me up with a maintenance package and warranty based on my driving habits. Overall fantastic experience.

Just called and ask for cost of a 40k mile maintenance check up and oil change and service manager said they would have to change all fluids and would cost around $2,000 lol I have heard nothing but negative things from this dealership but I thought I would give them a chance but they are a joke!!!

Highly recommended. Sold me my truck and have kept up with everything every step of the way. If you go ask for Ryan or Jimmy. Great people, great dealership!

Coming from someone who hates buying cars, our experience at Greenbrier Ford was awesome! Our salesman, Jim, got us exactly what we wanted at the price we were looking for. Will definitely be buying our next one from here.

Had a great experience as a first time buyer at Greenbrier Ford. Brian Wheeler was my salesman for my 2025 Ford Explorer Active and he was great! Easy to deal with and he wasn't "pushy". Made the process easier than expected. Kevin and Jamie in finance were super helpful as well. Will be back!

If you're a black person DO NOT COME HERE!!!!I came here for transmission problems. They gave me the run around on everything..then told me they can't fix it.
I went to go recover my belongings from it & my personal preporty is gone. They literally even stole my Bible.
I fully believe they're shop stole my stuff simply out of spite and racism. What leads me to believe this is the way I treated & the fact that out of all these cameras, they have nothing on tape & did not call police nor did they tell me on the phone. Not to mention no other vehicles were targeted or broken into. Greenbrier Ford & is an extremely racist place.
The pics below are how I received it when I returned and how I left it them. I left it very neat and in order.
Black folks, DO NOT COME HERE.

Special ordered a Transit for a camper conversion, and am extremely happy with my experience with Greenbrier Ford Beckley. I live in Florida, ordered the van here on the recommendation of the upfitter, ENRG vans in Fayetteville. Aaron and Alex in sales and RJ in finance all made the purchase easy and hassle free. Promises kept. Thanks!

Greenbrier Ford in Beckley treated me great and Billy Honaker the salesman treated me very well was great to deal with and I highly recommend him to take care of you on your next vehicle purchase.

I had a hard time finding a mechanic to work on a timing chain Ecoboost motor. I decided to try a ford dealer. They said yes to the timing chain replacement and were positive on the phone.
When I arrived 3 employees were laughing and talking loudly. I wasn't greeted or welcomed in. The 4th employee helped me.
I agreed to pay a fee for a inspection to determine the problem. They charge $232 after tax to look at my truck and tell me whats wrong with it.
The person working the desk is not a technician and has limited knowledge of mechanics. I'm a gearhead and expect to talk to a mechanic. Dealerships like to buffer the customer tech interaction.
I was told the next day the engine and turbos were blown. I drove there. A blown motor doesn't drive. I figured the turbo was bad and leaking oil causing the smoke.
I was quoted $13,500 for a used motor replacement with 120,000 miles or $16,500 for a new motor. Way to much for me.
When I picked up my truck I had to wait for the technician to get back from lunch ok no big deal. After paying I had to wait for them to bring the truck around. A little annoying but no big deal. I finally drove around back and got my truck myself. I popped the hood to put oil in for the drive to the next shop. It was low as expected. Which told me they didn't even check the oil. I looked over the motor it appeared untouched. Coil packs were all dirty. They didn't even pull a sparkplug.
The technician came out and said it has no oil pressure and he "listened" to the motor. He said the crank bearings are bad.
I can tell when I'm being lied to or taken advantage of. Both employees had that looking at their shoes look. Not much eye contact. They took my money and didn't earn it.
When I left I drove another 20 miles to a real mechanic that determined that one turbo was leaking oil causing the smoke, timing chain maybe cam phasers. Probably going to cost 2 to 4 grand.
Legally Greenbrier Ford did nothing wrong. I agreed to their policy. I paid their fee. But they were dishonest or lazy.
I hope they reply to this post but the only apology I will accept is a refund of $232.

We have been through the vehicle purchasing process multiple times. It is not a pleasant experience, just hate negotiating and the back and forth ALL day affair. Our experience at Greenbrier Ford was amazing. Everyone we meet and dealt with there was a total class act. I had made four trips there to look and test drive this truck prior to making our decision. Tim Massey and Brian Wheeler were the best salesmen we have had the pleasure to deal with. Patient and not pushy extremely helpful and knowledgeable. Kevin the sales manager went out of his way to meet our desires and needs. Once we agreed upon the deal. We were able to sign paperwork and take possession very quickly. Less an hour. If you are in the market for a vehicle. I would HIGHLY Recommend Greenbrier Ford. They have made a true relationship with my family. Thank you very much!

I’ve had terrible experiences. First explorer I bought from a ford dealer out of state, had one owner. Developed a ghost drain that this service dept couldn’t find. They said the body control module had been messed with and made it seem like my fault, pretty much forced into trading and they have me like 6k less in trade in value because of that but I had to have a car. Bought a new explorer. That one was totaled and had to get another, so bought another new one from them. This one developed ANOTHER ghost drain. Started with shutting off while it was running, I had to wait 4 weeks for an appointment to get in, had to have it towed there. When my time came, they didn’t get it in to service fro another week until I called and mentioned that I saw it sitting behind the building. They told me it was a bad starter. Took about 6 weeks to get it back. A week after I got it back, it did the same thing. Had to have it towed again and at this point was without a car for about 8 weeks. They said it was a battery this time. I asked how they could have not found that from the first time. Then they said they didn’t get power to the starter from the first test so it could have been a battery the entire time and tried to charge me 600 for a new battery. I refused that and got the car and bought a multimeter test so I could test at my house. I tested alternator, battery, car and found the battery was holding a load test but had a parasitic drain. They couldn’t find this. I tried to call and talk to the service manager and the manager of the dealership to see what they could do since I had the unlimited mile, lifetime warranty. Service said there is nothing they could do. Sales manager I tried to make a deal and said I would be willing to buy another brand new explorer from them if they could make it right, since they’ve had so many issues before. Charged me too much for tires, just problem after problem when I took the car in. So their offer was 1k off the sale price and 3k under the KBB value of the car. 1k was being offered online for the car so no deal there at all. Then talked them up to the value of the car and nothing else, so after all of that, their magical off for a customer who has bought multiple brand new cars from them was the same offer anyone else gets when purchasing online and the same value for the trade in. It’s crazy and they have no customer service at all. It’s always the consumers getting screwed and I would never work with this dealer again and advise everyone else not to as well. I switched vehicle brands now because of this

I do not want to leave a bad review as I understand that my car broke down and was towed there on December 20 during the holidays, and employees were off and you were short-staffed. Today is now the 20th day for my car being there with no indication of the time-frame that I'm looking at for repairs. Shannon has been quite helpful in this situation. On speaker phone, a Ford warranty representative stated that my rental, Ford or non-ford would be covered with my warranty for 10 days, up to $60/day. Now I'm being told that it's an out-of-pocket expense although the transmission is covered under my warranty. This is a bit much. I'm needing more definitive information as to the status/repairs of my vehicle.
I appreciate your time, efforts and feedback.

Shout out to sales associate, Brain Wheeler, at Greenbrier Ford in Beckley for assisting me in the process of purchasing a new vehicle. Great customer service and a very smooth process

I am so happy to report that Shannon, Virginia, Lindsay, Shelby and Jeremiah, and Greg are the best. They really communicate with me and care about my needs as a customer. Keep up the great work Greenbrier Ford Beckley!

Jim Byrge was amazing to deal with at Greenbrier Ford Beckley!!! Extremely helpful and got me in a new Ford Ranger!!!!

EASIEST car buying experience I’ve ever had!!! If you ever have to buy a vehicle go see JIMMIE HISER! He is the best sales person I’ve ever dealt with and is as honest as they come!!!! Thank you all for an amazing experience

Excellent sales staff. Great people all around. Found the truck I wanted and made the deal happen will definitely be a repeat customer!

I had a very stong antifreeze smell come from my engine on my 2024 mistsubish Eclipse Cross After a few hours the service dept stated that thier was nothing wrong with my car. THe smell was coming from the vent tube on my resavor tank. And it is normal to smell this. I drive cars for a living and have driven many of this model and have never smell this before. My car haves 7000 miles on it.

I am not one to do reviews but after dealing with Greenbrier Ford Beckley and top shelf salesman Mr.Brian Wheeler, I feel compelled to do so. All the staff were very professional, easygoing, fair,and pleasant to do business with. I have purchased 18 vehicles in 40 years, Greenbrier Ford was the best car buying experience i have ever had. Mr. Brian Wheeler, best salesman my wife and I have purchased from. Brian went above and beyond to make sure we were satisfied 110%. Also Brian is a down to earth man, felt like I had known him for years even though we had just became acquainted, and this has nothing to do with cars, but 13 years as underground coal miner! ( Thank You Sir) I knew he was good people, didn't need to say anything else to us to know, hard working, trustworthy, professional man. Dealership and Mr. Wheeler are straight up and not alot of back and forth, fastest car deal I have ever done. Got what we wanted with little effort. Also we drove 2 1/2 hours from Roanoke Va. Next vehicle we buy it will come from Greenbrier Ford Beckley, and Brian Wheeler. Thank You to all at Greenbrier Ford Beckley and especially to Mr. Wheeler.

Jeff & Sherry Boothe.

We have Bought 2 vehicles here and we absolutely love the service, the people and the vehicles! We won’t be going anywhere else for our car needs!

Had a GREAT experience with Stretch and Heath. They made my deal work in my favor multiple times! Have been very pleased with the past few purchases and so has the people I’ve recommend to them. Be sure to Ask for Stretch or Heath on your next purchase!

We went to ford thinking we absolutely wouldn’t get approved and they had us approved an out the door in no time everyone was super nice! You couldn’t have asked for nicer people! Heath the general sales manager is awesome as well and I believe the guy who sold us our cars name was Jonathan Miser! I highly recommend anyone looking to get a new vehicle to go check them out!!

Jon Ignaszewski was very nice patient and knowledgeable . He made my car buying experience very pleasant. I will definitely be back for future purchases.

Greenbrier Ford and Mitsubishi in Beckley, WV (Former Mountaineer automotive) gets 5 stars from me! There were no pushy sales people here. They have got to be one of the most down to earth group of people I have experienced at a car dealership. I rarely write reviews, but with such a positive experience at this business, I had to do one.

Ron Hood and Heath Utterback went above and beyond helping us to purchase our new truck….better than any other company we dealt with.

Ron was Sooo helpful in getting the vehicle I truly wanted and needed!! He was courteous and very patient while I made my decision. He and the staff made the buying process smooth and easy. Thanks for all your help!!

Brain wheeler excellent customer service Kevin Wapen great to work with with finance recommend Greenbriar Ford Mitsubishi. Thank you for all that you’ve done for us.

Bought an Eclipse Cross from Tim Massey and it was a fantastic experience. I would greatly recommend Tim and Greenbrier Ford/Mitsubishi to all of my friends and family.

Best experience buying a vehicle in a while. Not only did Alex get me in a new truck. He got my dad in one too. Can’t beat Alex and the guys at Greenbrier Ford.

I had a wonderful experience at this dealership and Jon Ig made that possible. Jon was attentive to my needs and was proactive on finding me a vehicle suitable for my growing family. This guy went above and beyond , he even offered to pick me up in the new vehicle just so I can see and test drive it. He was polite ,friendly, and didn't mix his words. Jon and Kevin, his buddy,
made me feel comfortable and valued. I was treated like a person and not like i was just another sale. Will definitely be getting ahold of Jon Ig when I need a new car.

Worked with Jon to purchase a used Nissan frontier. He was incredibly friendly and is a fantastic salesperson to work with. The process of buying from this dealership was straightforward and easy. I would buy from him again.

Alex was great to work with. He did everything he could to make sure I got into an AWD vehicle as requested and still managed to get me a great payment, even with all my negative equity. Thank you Alex, you deserve a raise!

Worked with John and he was very helpful. Made the experience of surprising my husband with his anniversary present very smooth. Definitely will ask for John on any future vehicle purchases.

Great team of professionals. The salesman "Stretch" was awesome and knowledgeable about all the trucks models. He was understanding of what I was looking for and I believe I got the best deal for what I wanted in a truck. The financial team member "RJ" made my buying experience easy and friendly. Great team!

Brian Wheeler, is outstanding salesman who is honest and will work hard getting you a deal, would highly recommend seeing him for your new car needs.

We had the absolute best buying experience ever. Billy Honaker worked with us the absolute best out of any salesman we have had. He answered every question we had and got us the best deal ever. Billy made us feel like family. I would recommend him for anyone wanting to make a new purchase

This was probably one of the best car buying experiences I’ve had. Tim was a very knowledgeable and helpful salesman. He refused to be pushy and went out of his way to be polite and courteous. They understood my needs and worked as a team to make my experience as smooth as possible. I went back a couple days later for a second look and Tim was off, however Andy helped me this time and once again, he went out of his way to help me and worked hard to make this purchase happen. I love my new car and to all the staff at Greenbrier Ford, I say thank you!

Ron did an excellent job and getting us in to a vehicle today so much appreciation for his hard work and dedication to helping his customers will definitely return for our next purchase

I recently had the pleasure of working with Ron Hood at Greenbrier Ford and couldn't be happier with the experience. He was never pushy and made the whole process smooth and stress-free. Thanks to Ron for helping me find exactly what I was looking for. I highly recommend him to anyone in the market for a new vehicle.

We had an incredible experience with Ron Hood at Greenbrier Ford during what could have been a stressful time. While traveling, our car unexpectedly broke down, and we needed a quick, reliable replacement. Ron went above and beyond to help us out immediately.

From the moment the service department introduced Ron, he made us feel at ease, understanding the urgency of our situation. He quickly guided us through the available options within our budget, clearly explaining each car's pros and cons. We never felt pressured; Ron was patient, attentive, and genuinely concerned about finding a solution that worked for us. Thanks so much Ron. You went above and beyond your job, i.e. locating my laptop and assisting in getting it returned to me.

The service department was wonderful as well. Lindsey helped with diagnosing the issue with our old car and directed us to Ron. She was so kind, sympathetic and understanding. I will never forget her kindness.

Jamie in the accounting department helped us with the necessary paperwork. She was extremely efficient.

Service department is lacking. Technicians are not thorough and don’t want to find the problem. Had to diagnose my own truck’s problem with the service manager in the parking lot because technician didn’t listen to symptoms and investigate. Clerk could not find keys for a gentleman’s Bronco when I was waiting to checkout. Girl at counter was there for 2 days and inadequately trained.

Jimmy helped my wife and I get our dream ride a 2024 Ford Bronco outer banks edition. He was very curtious and let us test drive a couple different models until we decided on the perfect one. I would recommend Jimmy any day. Also helped in getting us the best deal for our car as possible

We searched for a dealership that would give us a good deal and help get us out from under a larger payment. My husband ran into Brian Wheeler and he worked his tail off, with the help of the finance team, and got us just what we needed. Driving off the lot in a new 2024, F-150 and could not be more thankful to Brian!

I got a phone call from the vp to come in they have great deals get the vip treatment I traded a 2010 Buick lacrosse with 55k miles on it in great shape they wouldn’t even tell me what the trade in value was until after the paperwork was signed talk about a slap in the face they did that gave 1000 dollars trade an they are selling it for 8k don’t ever go to them for business after I confronted them about the trade in the did not want to talk to me an they still won’t

Jon Ig was our sales person and was excellent! No pressure or fancy talk. Just presented the details on the vehicle and the numbers. Very pleasant experience.

Shannon in the Service Department was also excellent. When we told her we were traveling she got our vehicle in quickly for diagnostic. Really went to bat for us. Great job!

I work at a body shop and we buy all of our Ford and Mitsubishi parts from this location! Kevin in the parts department always takes good care of us! I also own a Ford Bronco sport and they do my service / warranty work & have always done a great job :)

We are beyond grateful for the parts department in Beckley WV.
Kevin and those guys are always very helpful and go out of their way to help out.

these guys are great..parts department is very strong,knowledgeable,professional,and can locate and source those hard to find obsolete parts...during these trying times in supply chains..they manage to find the correct parts that fit perfect fatory condition for long life of service...thats what i need in my service fleets

Well same Ole dealership finance people are rude. I bought my edge there and they have the nerve tell me I’m upside down when I wasn’t when they sold it to me and I’m still upset.. I was con on that dot track.. They need new finance team that cares even the sales guy told me they are in need of new team ..

Jim was my sales person and I was very glad I met him, hes an amazing guy, and The GM Jim Jenkins is equally an amazing guy, together they made me feel welcomed and no pressure tack-ticks, just a great experience

Service is horrible! Would not recommend! Look elsewhere my 15YO son found the problem their service department couldn’t find after 5 hours! And they wanted to keep my vehicle another day to look for the issue! After the mechanic & service manager drove the vehicle & couldn’t find where the noise was coming from! It was a lose wheel spacer