Lithia Chrysler Dodge Jeep Ram of Twin Falls

I originally had Kelly Blue Booked my car and Reanna at Lithia was one of the dealerships that reached out to me and who I ended up going through with for them to buy my car from me. Reanna and the team made the whole thing such a breeze. I came in with my toddler and they were all too kind and accommodating when he had to get some wiggles out. They were very genuine and a pleasure to do business with. I worked with a couple other dealerships so yes, I do mean they were truly genuine. I feel like they gave me a very fair price (dealership price) for my car and I was very content with it and the process!

It seems the new facilities have speed it up the process of getting basic maintenance done. They knew customer waiting area is really delightful. Compared to the previous accommodation.

Car salesman Juan was great it wasn’t until we got to the financial department to sign paperwork !! The Financial guy Jorge was completely dishonest!!! He was like here at lithia we do free oil changes for life !! Ha ha ha never said anything about it costing $999!! That’s not even the best part ! He says things like this paper is just saying about our service contract we say NO! Okay sign here & it’s added on $3200 service contract & Gap insurance! Same deal he says this is just talking about gap insurance we say no okay sign here adds on $900 ! I’ve bought plenty of cars I know all about dealers saying for this price you can get this and this blah blah blah ! I’ve always said no ! I called the next day and explained this to the sales guy he said we can cancel them I called yesterday they said they could email them for me to sign I didn’t get nothing I drove up to twin today and said I’ll be in sales guy said it would be 1.5-2 hour wait lol I go in Juan say I’ll make sure he emails you them today ! & it takes 10-12 weeks for you to see that check ! Not good news but I left happy ! 7:00 comes by I still have not received the email to cancel they say in the morning he will send it ! Paperwork says 30days tomorrow I’ll have 2 more days till 30days is up !!! Do not waste your time with this nonsense they are not professional!!!

The service department I feel like tried to scam me for a part that I did not need. They also I believe was going to charge me for a used part. They told me the price of what it was going to be for the repair that they've done, but when I told them or reminding them that I have a warranty suddenly one of the parts was not necessary. Which is really odd because my warranty would have covered that part . I would never take my vehicle there again. The service writer was super sketchy.

Reanna made my day!
She made the trade a quick and easy process.
Get in there and ask for her!

Reanna knows her stuff answered all my, probably annoying, questions and kept the whole vibe chill and fun. You can tell she genuinely cares about helping people not just making a sale. If you’re shopping for a car and want someone awesome in your corner, go see Reanna. Seriously

From the man who signed my truck in to the mechanic...they were outstanding. I couldn't have been treated better or faster. I don't know their names, but I appreciate them more then they will ever know. Thank you. Our camping trip was amazing.

My truck was disabled and towed to Lithia for troubleshooting/service. The service team started troubleshooting the next day and opened a case with RAM customer service. They spent several days running tests to identify and correct the issue, keeping me regularly updated. Their process was exhaustive, taking all of the steps I could reasonably expect, and doing it in a timely manner.

Horrible experience. Paid five hundred dollars for diagnostic and battery just for them to ignore us for 7 weeks and claimed parts were on back order and would take until July for part to arrive. (They didn’t order it and made excuses). Took it to young in burley and they had it ordered and installed in one week. Don’t waste your money or time. Horrible customer service and no help to fix the problem just excuses.

I just want to give a shout out to Reana, the wonderful sales lady who helped me purchase my 2023 Chrysler Pacifica. She was kind, patient and made the whole process very enjoyable. She handled my concerns and questions very well.
The whole process went very smoothly, and I truly am enjoying my new vehicle.
Everyone at this dealership was kind and respectful and helpful and I highly recommend them. Thanks again for a wonderful experience.

I was completely surprised with the process of buying a vehicle through Litha. Juan Castro Romero made the process of buying and finding me the best finance option that he could possibly find me. The process was so easy. I would recommend Lithia and Juan to anyone who is buying or even who is working on their credit. These guys were amazing! I'm appreciative and grateful for the lengths that Juan and the finance team went to get me into the vehicle of my choice! Thank you again for all your guys hard work!!

Absolutely the worst car dealership ever been to salesman DOUG does not know how to keep his word or the words that come out of his mouth. prices are over than what normal pricing would be Shop around and you’ll see the difference. They just wanna rob you and lie to the financing company and make sure you look at your vehicles for any damage Along with the financing switching numbers at last minute without letting me know was not OK but I let the financing company know

Met with Reanna this past Saturday regarding a Jeep Grand Cherokee. Reanna is very knowledgeable of Jeep products. She is very polite, professional and exudes a positive attitude! Would definitely recommend Reanna for your next vehicle purchase!

Bought a truck here a few weeks ago and Reanna was great to work with. I live 7 hours away and she made sure everything was all set and ready to go to make the process go as smoothly as possible when I got there. The truck has been great so far and I would not hesitate to go back here next time I’m in the market for another vehicle.

Great customer experience! We purchased a Jeep Grand Cherokee from Lithia Jeep in Twin Falls because they had something very close to what we were looking for just coming off the delivery truck. Our sales person, Rhianna, kept us informed of its status and we were able to make a deal along with valuing our trade prior to even stepping foot on their lot (we were about 2 hours away). Once we inspected the Jeep and they inspected our trade, we consumated the deal and we were out of there within about 90 minutes and drove back home. Really efficient way of doing deals especially when you know what you want. Rhianna was a pleasure to work with as well as Jorge in the finance dept. I would definitely buy from Lithia again. Thank You!

Needed a VIN inspection. Greeted immediately after pulling up and handled quickly and super friendly. Will definitely be back for service to my RAM diesel. Thanks

Reanna was great! She was able to find us exactly what we were looking for. She made the process easy and I spent minimal time at the dealership signing paperwork. That’s ideal for us with kiddos! All in all it was an exceptional experience!

We bought a 2024 Ram 2500 Cummins From Reanna and she was awesome no BS handled the sale flawlessly and even delivered the pickup to my home. I would definitely recommend contacting her for your next vehicle purchase.

Rick the service Manager and Nels Larsen always go above and beyond for us at Lithia. Anytime we bring our vehicles in they are extremely knowledgeable and very clear on any repairs we have done. Two of the Best around

Reanna was amazing to work with! Super quick and easy to buy a car. She was very helpful, kind, and easy to get along with!

I will not be doing business here again. They got me to buy the car, but after that, it has been a nightmare! Spent two months, trying to get a simple fix done on my car for an issue that it was delivered with that was supposed to be covered under warranty. I eventually just had to pay out of pocket. I just kept getting the runaround about it not being in the system correctly, and I even spoke to their “general manager” George if that’s really what he is and he did not take it seriously and just gave me fake names probably trying to make a joke.

I recently had the absolute worst experience at Lithia Jeep in Twin Falls, and I feel compelled to share my frustration. From the moment I walked in, it was clear that customer service was not a priority for them. The first thing I was told was that they were "over a week out" and that I could just drop my car off. No empathy, no explanation, just a dismissive attitude.

But it got worse. When I tried to speak to a manager about the situation, the same employee who had initially brushed me off decided to take my car without my permission. I was completely caught off guard and asked what was going on. His response? "You're blocking my shop." Seriously? That’s how you treat a customer?

Not only was this incredibly unprofessional, but it also felt like a complete violation of trust. I never agreed to leave my car there, and yet they took it upon themselves to move it without even consulting me. When I was about 6ft from him . The lack of communication and respect for my time and property was appalling.

To make matters worse, the manager I spoke to did nothing to rectify the situation. No apology, no effort to make things right—just more of the same dismissive attitude. It’s clear that Lithia Jeep in Twin Falls doesn’t value their customers or care about providing a positive experience.

Sadly I really liked Jeep brand and got 2022 Jeep Grand Cherokee 4xe and 2019 Ram 2500

I would strongly advise anyone considering this dealership to think twice. There are plenty of other places that will treat you with respect and actually care about your business. Lithia Jeep is not one of them. Save yourself the headache and go elsewhere.

Flawless, stress-free buying experience! Reanna and Jorge were a joy to work with, and my new truck is awesome. Customer care didn’t stop with the sale either…when I realized I’d left something I needed in my old truck that I traded in, Reanna had it shipped to me the next day!

Buying a vehicle from Reanna at Litha was the best . Phone contact in the morning, test drive, delivered and purchase by the end of the day ! She went above and beyond. Everything was easy and stress free

Pete provided exceptional service at the dealership. He was knowledgeable, friendly, and efficient, ensuring my van was fixed promptly. His professionalism and dedication made the experience smooth and stress-free. Thank you, Pete, for your outstanding assistance!

We had a great experience purchasing our new Jeep at Lithia! Our sales associate Reanna was polite, knowledgeable, and professional. We enjoyed very much working with her and she made buying our new Jeep actually a lot of fun! Everyone start to finish went the extra mile. We love our new truck and our buying experience from the folks at Lithia Jeep was just exceptional.

Reanna helped me with the purchase of the truck I wanted. She was very knowledgeable and personable. I highly recomend Reanna and the team at Lithia

We weren’t planning on getting a new vehicle but my car had other plans, we went I talked with Juan and he got us in a better vehicle and got us a good price. I’m very pleased with the service, definitely will go back… hopefully not for a while

Took my Jeep in last week to get serviced. The process was smooth and staff was friendly. I thought the service would take about 2 hours, but my Jeep was ready in about 45 minutes. Overall, very satisfied. The only reason I did not give five stars is that contacting the service department has been difficult for me. In order to make the appointment I had to call three times. The first two times I called, I left a voicemail message and my call was never returned. Lithia also sent me a text to communicate me needs. I sent two text messages as well, which were never responded to.

I had a wonderful experience with the Service Department recently. I was traveling through Twin Falls when I broke down, and was towed to the shop. Pete, the Service Manager, and techs worked to get me back on the road, which they did by 4 in the afternoon. I am not even a regular customer. They were a true blessing to my trip!

Will was great today, super chill and helpful as we bought a Chevy Spark. He made sure all our questions were answered and gave us plenty of time to discuss without him so it wasn't awkward or anything. Not pushy, let us make sure it was what we were really looking for. Thanks!

Took my jeep in for a mechanical issue. Tucker was extremely good about calling and keeping me aware of the progress. Greatly appreciated and it sure made the process good. Service department did great, problem solved, I’ll keep going there. Good customer service!

Service dept. was wonderful. I called for an appointment. I planned on being a week or so out. Very exceptable, the gentleman I was talking too said he had a couple cancellations if I wanted to come in now! I went in and he took my Jeep in immediately. The service gentleman was Pete. He was so nice, very knowledgeable and a pleasure to talk to. Not only was my vehicle done in record time I also enjoyed his friendly conversation. He has wonderful customer service.

Giordano Giambruno , I have never met a more trustworthy car salesman then you. Communication weather by text or over the phone was clear and concise. Promises made and kept. I appreciate you. You are very professional. I didn't buy a new car I purchased a used car but was made to feel welcome at every step. Congratulations on becoming my personal friend and future salesman. Tee-jay

Giordano was very helpful in trying to find a part for me! Even though I wasn't in the market to buy anything that day he took the time to help me out!

I wanted to give reanna high praise for her great work on getting me a great deal on the truck I've been looking for,I drove from idaho falls and within seconds she was at the door to greet me, I couldn't ask for a more pain free buying experience I would definitely recommend this dealership to anyone

The service employees were helpful and kind and the oil change was completed in a timely manner. I do wish however that if you are going to have an express service for oil changes that I could drop in anytime and not have to make an appointment a week out.

Thanks to Juan for the new Kia K5! Go to him for the best experience while purchasing a vehicle! Trustful salesman while buying a car as well! Highly 10/10 go to him!

They aren’t straight forward especially when it comes to negative equity or your interest rate. They had me thinking my trade was worth what they were giving me and in reality it was not. They added a few grand onto the sticker price of the next car I was getting and didn’t say anything. Reguardless if I paid the negative equity then or later they should have told me. I just feel taken advantage of. Be careful

When my car broke down, and was unfortunately without a car, Giordano was there to help find me a great reliable vehicle that was perfect for me. He was very helpful and provided great costumer service. If anyone is looking for a great car, I recommend Giordano as your salesman!

Wanted to give William Walsh a praise. Outstanding young man and very knowledgeable about the product he is presenting. High energy and dose t keep pressing for sale. Gave me tools to look for in the vehicles and answered all my questions and then some. Absolutely will look for William when I decide to purchase a vehicle again.

I wasn’t looking to trade my car, but while waiting for service, Reanna kindly offered options without pressure. Even though I decided to keep my car and not do the evaluation I really appreciated her approach and great customer service.

Giordano Giambruno was very helpful! He is very experienced and knowledgeable about his job and I would recommend him if you need help with anything or have any questions! ☺️

Reanna is a wonderful asset to this company. Very intelligent and knowledgeable of her work. She has great customer service!

I definitely recommend Reanna L. as your to go person. Great personality!

Go visit Reanna Loveland!! She is the best sales woman around!! She’s very friendly, outgoing, and just wonderful to work with all around. She listens to your wants and needs and helps you get exactly what you’re looking for. She’s one of a kind!!

Giordano has been very helpful from the beginning. Every time I have the simplest question He’s been there to help me. He very knowledgeable about the vehicles and paperwork needed for the sale to go smoothly. I would recommend Giordano if your interested in buying a car at this dealership

Giordano was very helpful and very knowledgeable in his field. I would 100% recommend him to anyone who is in the market for a new car!

Giordano is fantastic with his product knowledge and made purchasing a vehicle as easy as can be! Ask for him if you’re planning on getting a new vehicle, made our purchase a breeze!

Looking for a new work truck. Was able to talk to Reanna who showed me different Dodge Ram pickups and listed the specs. She was very patient as she listened to what I was looking for. She was not pushy, and she is busy doing some research for me... hopefully she can find me what I am looking for. Would definitely giver an A+ rating!!!

Great experience shopping for vehicles! The sales associate, Reanna, happily answered all my questions, listened to my vehicle needs, and let me take all the time I needed to browse around with her, despite it being super cold out. There was no pressure and I didn't feel rushed into making a decision, which is exactly what I look for in a car dealership. I will definitely be going back to Reanna at Lithia for any future vehicle purchases!

Reanna did an absolutely amazing job. I had no idea what I was wanting to upgrade to and she helped me find the perfect car that fit my needs. Working with her was no joke the easiest car buying experience I’ve ever had. When you’re looking to upgrade your car, GO SEE REANNA!

Went to this location to look at a couple cars on the lot and ran into Reanna who was extremely helpful on me finding the car that I was looking for when you talk about exquisite professionalism as a sales person. She’s the one that you’re looking for I would recommend her to anybody.

Reanna was the upmost helpful. I recently moved from New Mexico and I can’t tell you the relief I had with someone who treated me fairly. If hard work, and honesty is something you want in a sales person, it’s reanna you go to.

I recently had the pleasure of working with Ramon Flores at Lithia Chrysler Jeep Dodge, and I couldn't be happier with the experience. From the moment I walked in, Ramon Flores was attentive, knowledgeable, and genuinely interested in helping me find the perfect car. They took the time to understand my needs and preferences, and their expertise made the entire process smooth and stress-free. I never felt pressured, and Ramon Flores was always transparent and honest about the options available to me. Thanks to their exceptional service, I drove away in a car that I love and feel confident about. I highly recommend Ramon Flores to anyone in the market for a new vehicle!

Had an excellent experience with Giordano Giambruno. He was not only professional but also knowledgeable about all inventory with a great sense of humor.

I take my car there for all my service work. Great people. Always treat me right and are friendly as well.

I think that adding Reanna Loveland to your sale staff will be immensely beneficial to the dealership as a whole. She comes with a vast knowledge of sales and is very customer oriented.

Very bad, was an airbag recall, the first appointment, when came in had no parts. The second time made appointment 3 weeks in advance. Said they would air freight the parts in the day that called. Well three weeks later took my car in and they only had parts for the passenger side. So the driver's side is still not repaired. The service manager offered nothing to make it right. I told him he should furnish me with a car to drive. When I come in the next time to have the driver's side done, and he denied that request. I will never go to this dealer ship again. When next time I go to Boise will make an appointment either in mountain home or Boise. I would not trust the shop at lithia to even repair a flat tire.