- 1300 Gerken Dr, Montgomery City, MO 63361
- Residential Roofing
- Locally Owned & Operated
- Warranties Offered
- Metal Roof
- Slate Roof
About the Business
What people say about “La Crosse Lumber Co.”?
Customer reviews reflect a mixed sentiment towards the company's service. While many customers praise the helpfulness and availability of staff, there are significant concerns regarding communication and efficiency. Instances of delayed estimates and poor handling of refunds highlight a need for improvement in customer service. Overall, while some customers have had positive experiences, others have faced frustrating issues that undermine their trust in the business.
What Users Like The Most
- They were amazing to work with.
- La Crosse lumber yard is very local for mid Missouri residents.
- They always have someone to help with questions I had.
- Always very helpful.
- I was told by my contractor that I ordered the wrong size. Nina was very kind and helpful.
What Users Like The Least
- We waited 2 months for a lumber estimate for the home we are building.
- Extremely unprofessional and slow response time if any.
- I was told to come back up there to have the problem fixed and when I showed up I was told there’s nothing they can do about it.
- Now we have to start over with another lumber yard and delay our build by several months costing us $$$$$.
- I took the gutter it’s self back which was almost $30 and did not have my credit card on me that I paid for it with.
Recommended Reviews
They were amazing to work with. And if they didn't have what we needed they always were able to get it and get it out to us. The store manager even gave us some awesome advice. Ms. Shelly knows her stuff and was of great help also. She always got information we needed needed an
La Crosse lumber yard is very local for mid Missouri residents and petty much has everything for one's construction needs
We waited 2 months for a lumber estimate for the home we are building. Had to call and email for any information and being told they are working on it.
Now when we have to place our order to meet our framing contractors start time, we are told they are not interested in our business since we are too far away.
Extremely unprofessional and slow response time if any. Now we have to start over with another lumber yard and delay our build by several months costing us $$$$$. Not even an apology from manager or general manager. Go elsewhere as there are many suppliers out there.
Canned response from said "owner" below. To maintain customer service level, they string you along for months and then tell you they cannot service you instead of simply being upfront about it in the first place. NO is a perfectly good answer if its upfront and timely but after making clients wait for extended periods of time really hurts the build process and cost a great deal of money. Still waiting for that apology from anyone!
Company Locations
Branch Offices
- 1300 Gerken Dr, Montgomery City, MO 63361
- Residential Roofing
- Locally Owned & Operated
- Warranties Offered
- Metal Roof
- Slate Roof