Koala Insulation of Pittsburgh

Koala Insulation arrived on time and provided my family with top-notch work that passed inspection and will reduce our energy bill. We are extremely happy.

Koala insulated our garage and did an excellent job. They were very efficient and thorough. They were very neat and cleaned the work area when they were finished. Thank you for a great job.

I reached out to 2 locally owned insulation companies. Koala responded the next morning. My son bought a home in Mt. Lebanon and we agreed on an inspection, but to buy without contingencies resulting from the inspection. So we knew there was “no” insulation in the attic.

We got a visit from Josh within a couple of days and his quote for blown in cellulose was reasonable. Being late December, we were anxious to get the project finished. Luck and timing were good. They did the job in just a few hours during the last week of the year. They were tidy and professional!

We’ve already seen a change in comfort, and given the extreme temperatures we’re confident the gas bill will reflect the addition of the insulation. Looking forward to the cooling season also. Nice work Koala Insulation!

We liked the crew that worked for us.
They were very professional and very conscious about moving things in and out of house.

I met with multiple insultation vendors leading up to my project but Koala Insultation was the most knowledgeable, able to explain the process with clear language, and was the best price! The attic access was in a child's room and they did an excellent job of cleaning up afterwards. I would highly recommend Koala as an option for anybody with insultation needs.

They have provided us with good professional service. They were prompt and cleaned up before they left. Explained all the steps they were doing.

Great experience from estimate to end product. From what I found is they seem to be very reasonably priced as well. Would recommend

Koala Insulation helped us when no other company would. We only had a small area of wall Insulation to be replaced after our dining room ceiling fell and so did the Insulation from the 2nd floor. They traveled a far distance to do our small job which shows they truly cared. From the estimate to the scheduling to day of, everyone was professional and polite and provide clear explanation and up to date contact for when they would arrive and estimated time to complete the job. Overall we are very satisfied and would highly recommend Koala Insulation.

I called Koala for garage ceiling insulation and drywall. Josh gave a very reasonable estimate for my project. The project took about three days and came out very nice. He has a great team that works well with one another. I would recommend Koala to friends and family..

The entire experience was great! A+ for customer service. They explained the job clearly and told me what they were going to do and showed me pictures of the completed job. Took the time to clean up after the job was complete. Very pleased with the outcome!

Koala Insulation did a great and speedy job insulating my 3,700 after a flood. They were quick to schedule and fair with pricing. The didn’t try to over sell me or my insurance company. Great communication, friendly and would highly recommend .

I have to start out by saying I did not have a flawlessly executed project and I am still very happy to provide a 5 star review, will recommend this company and will 100% use again.

I couldn’t be more pleased with Josh (sales / project manager) and Forrest (lead tech). Josh was on time, communicated well, and thoughtfully considered all of my inputs. Once I received the contact (for open cell insulation and removal of the existing insulation + debris) the price, schedule and terms were right so they were the obvious choice.

On installation day Forrest let me know he was on the way, showed up on time, reviewed the scope of work with me and talked about my concerns since the only attic access is in the same room as my sons. Forrest and team went to great lengths to make sure any dust/debris from the attic would be contained and cleaned up well when complete.

Any home improvement project, especially on older houses, is going to present its share of challenges. After we got back in the house I checked out the house and attic and had some nits I wanted to address. I sent Josh and email over the weekend since we were now off business hours. He called me first thing Monday morning and immediately addressed all concerns with a level of attention that frankly far exceeded my expectations.

I applaud the culture of the company which is obviously geared towards customer satisfaction and getting the job done right. Incredibly impressive and they clearly have a great team from management on team. Highly recommend!!

Josh, Forrest, and hunter were all prompt, respectful, and quick! We really appreciated them coming out on the first day of the year and answering all of our questions! Our house is feeling nice a cool now and we are up to grade!

We were very pleased with the service from the estimate to the finished project. Communication was very good and also very punctual. The crew that did the job were very professional from when they arrived till when they left. They also were very neat. They also had pictures and reviewed the completed work with us. I would highly recommend. We could not be more satisfied!!

They were very responsive and respectful to us and our property. They completed the job efficiently and cleaned everything up very well.

Work was performed on agreed upon date exactly as specified in discussions and contract. Recognizing it was a messy job (the removal of old materials), the crew cleaned a little but we had to do some heavy work afterward to completely clean the area where work was performed, and the pathways through which the bagged removed materials were carried.

Overall, I would recommend Koala as an insulation services provider.

Carson and Justin did an excellent job removing old insulation from my attic. When the project hit an unexpected snag (old insulation inaccessible due to attic deck), they worked with me on a solution and were able to get all of it out. I highly recommend working with them and Koala insulation.

we were in need of insulation removal. We had a really good experience from my initial call with Tina all the way through the thorough cleanup the team did of our place - even vacuuming out from where they had worked. Turn around time was faster than expected and there was clear communication through the whole process. Hopefully we don’t need insulation like this removed again - but if we did, we’d use Koala again.

My experience with Koala was great!!! They were responsive, showed up on time, and fixed my wall while they were there! Would recommend them and call them again!!!

I have and will continue to recommend Koala insulations to everyone. Extremely professional, reliable and easy to work with. Every staff member is a joy to speak with and make the entire process quick and painless.

We had Koala Insulation of Pittsburgh come out to our home to provide an estimate on our upstairs where an addition was added decades earlier. Our second floor gets very cold in winter and extremely warm in summer. Within a few days they were out to take measurements and quickly provided their insight and recommendations.

Now here’s where the 5 star review really comes into play. They gave us their honest and expert opinion on the potential challenges my house’s unique second floor layout faced regarding the insulation process. They by no means were pressuring or persuading us to sign a contract when a few key concerns stood out regarding the ability to properly insulate to the satisfaction of the client (us) and the company’s reputation. They were frank in what they felt we could expect from the process and did not want us to feel cheated or ripped off if insulation did not provide significant improvement in temperature regulation. My husband and I were blown away that a company would lead with honesty when they could have easily taken the money and said “too bad” if we voiced disappointment after the fact.

We are still contemplating our options but just this estimate alone was enough for me to recommend Koala to anybody in the Pittsburgh area.

Throughout the whole process, Tina was very accommodating to us for what we specifically needed for our attic. She and the crew adapted and worked with us to overcome issues caused by the existing insulation. Very good customer service and very thorough explanation of the different options we could choose!

Owners Response disingenuous, original review depicts my request for PRORATED refund in context of basement. Tho, major risk (job not doable) like metal studs should be raised during scoping. Koala aware - asked me to fund purchase of tool. Koala should not accept work in unfamiliar homes then. Employee onsite admitted was aware for hours re metal studs. He showed me first hole and issue. Team abruptly left after I talked to Mark about why not addressed earlier. I only agreed to repair wall assuming work is completed. I didn't drill holes into my wall and repaint it for no reason. I could have avoided unnecessary cost entirely. Reputable org would eat this cost. Work was lazy bc insulation was taped/wrapped in areas like HVAC access points (filter) but not needed spots. Clearly team was lazy at best/unskilled at worst (which is against code to block maintenance access). 2nd time we reached out under year (speaks for itself) was delayed bc had baby and had complications/at several months following. The work revealed itself as faulty well before that.I have monitored my humidityand its appx 40%...we've had no water incidents in the basement. They offered to come back a second time. However, this is unreasonable and not the level of service we expected. This is unreasonable by any standard. Instead, we believed a refund would be the easiest solution for both parties.

ORIGINAL POST
A money grab that borderlines on a scam. Do not use. Koala performed work for us in summer of 2022. The original scope of work was blowing in insulation into drywall, insulating basement vents, blowing additional insulation in our attic, and hanging insulation on a newly constructed wall. The cost of the project was several thousands of dollars. The blown insulation was not completed (see below) and the basement vent insulation falls down/was down without attention to care (see below). Koala refuses to provide any type of refund, even after coming out once to attempt to fix the work of the inexperienced team that insulated the vents (unsuccessfully).
The reason the blown insulation was not completed was because our home has metal studs. However, despite discovering this presumably after cutting one hole, Koala spent all day on 1 wall, even cutting 7 holes in this one wall before explaining this to me. They never mentioned this risk to me while quoting the project, nor did they mention it to me upon immediately discovering after cutting the first hole. Instead, I was told at the end of the day, when they abruptly left (and cleaned up poorly). Of course I incurred a full day rate for their employees being on site. I was never provided a sufficient reason for why I wasn't informed earlier in the day, before the project started (that this could be a risk), and of course at this point had a destroyed wall that needed to be repaired and painted, all for nothing.

Within a few weeks of leaving, the insulation in the basement vents began to fall. The duct tape was applied in a very lazy fashion, apparent to the most inexperienced home improvement individuals. Most areas of the basement could accommodate an entire wrap around of duct tape for reinforcement. When they came to "fix," they retaped all the insulation back onto the vents. There was no mention of humidity as a risk (our humidity levels are within normal ranges). Within a few months, it began to fall again. Instead of engaging in an endless cycle of having Koala attempt to fix this matter, every few weeks/months, we reasonably requested a prorated refund for the vent work. This is after the owner/franchisee even provided written statements that the work performed was inadequate. However, Koala refuses to refund us for the "work" and now alleges it's likely a humidity issue (without merit and ignoring the fact again that this risk could have been evaluated when quoting the job. Additionally after their first attempt to fix, this was not cited as an issue).I would advise using another insulation company in the area. This company is not trustworthy, in my opinion and experience.

Replaced the old attic insulation. Good price, quickly scheduled, job done well, and cleaned up nicely. Owner was great about explaining the options and what to expect. Didn't shop around, their price seemed fair to me. Use them and put your mind at ease.

Wonderful job! From the time I got my estimate until the job was completed, everything went smoothly. Mark came out to my house to give me the estimate, he advised me on how best to proceed, and was extremely patient answering all my many questions. Justin and his crew showed up and did a GREAT job installing the insulation, they did fantastic work and even cleaned up afterwards, carrying out trash bags and vacuuming the steps! I would not hesitate to recommend this company to anyone.

The men were very efficient and knowledgeable. The bid was sent in a timely manner. The team that came out to the house was kind and made sure the job was accomplished to our liking.

Great work. Will use again for future jobs!

Working with Koala Insulation was a great experience. Mark came over, we discussed my concerns with some dampness I was having on my walls. It was agreed I needed insulation. He was responsive and great to work with and I felt pricing was fair. His team came to do the insulation and they were great. Justin took time to explain process and answered any questions I had. They cleaned up after they were done you never would have know I had workers in the house.
Highly recommend Koala good people to work with!

Tina, Mark, and Justin are a great team. They communicated well with us and with each other.
I felt like I was dealing with honest people who want to do good work. They didn’t try to upsell us, and when the cold weather came and we found a few more drafts, they inspected and took care of everything that we didn’t catch on the original job.
I appreciate that they took extra time to advise us on next steps and explained and showed us what they were doing along the way.

I’d highly recommend Koala Insulation. Mark came out and gave a honest opinion of what to do for our insulation needs. He broke the project down into 3 parts to make it easy to understand and either do all 3 or 1/3, etc. We ended up doing the attic and already can feel the results. Also, they were able to schedule the project quickly and at a lower price than other estimates.

Koala kept my bathroom remodel on track. My contractors missed insulating an exterior bathroom wall, and Justin came up with a solution to blow in insulation without any of the finished walls having to be removed. It took less than an hour and clean up was great.

Koala was awesome. The insulated a few closets and our crawlspace in a day. They were clean, super nice and super promt with communication. We notice a difference in our home already. Will definitely use them for our future needs!

Overall a great experience. Goal: insulation in our home. Built around 1910, never been insulated before.

When I called to set up the inspection it was scheduled pretty quickly. Mark came out to inspect and took no time at all to look around. He advised to insulate the attic space and try living in it before trying to insulate the walls. He was also very educational on different types of insulation and some comparative facts to consider.

While waiting for other insulation estimates, Mark was available to answer all the questions we had by email. This included giving us a discount on the total estimate cost.

Koala was the most cost effective for us when we were considering the age of the house, the attic space, and what was in our budget. They were not the cheapest estimate we received, more middle range, but seemed to us to be the most bang for our buck.

On the day before our appointment, we received a prep email from Mark. It was easy, just clearing a path to the access point. The day of, Tina, one of the owners, and Justin arrived a little bit early. The estimate was for 16" of fiberglass, but they ended up doing 17-18" of fiberglass to account for the settling. They were able to set up, insulate, and leave just under 4 hours. This time also included a small hiccup that was had—

The access point for our attic was through a drop ceiling. One of the corners of the ceiling tiles broke off and needed to be replaced. Tina and Justin went to Lowe's to match a replacement tile, came back, and installed it all before I paid for the service. They even left the rest of the pack for us. Tina specifically told me she would not take our money until everything was fixed up and we were happy with the service. She also sent us before and after photos of the work.

After payment was received Tina took some time to look in the walls of our home and give us some general advise about if we eventually wanted to insulate the walls.

Overall, the experience was smooth and educational. The employees were kind and informative. The service was affordable, and we were able to set up a date quickly—the whole timeframe was one month.

We worked with Koala Insulation to insulate our attic to help our home be more energy efficient. We loved that everyone was friendly, helpful, and attentive with all of our questions. Getting a quote and scheduling an appointment was a breeze. They had environmentally friendly options - and for us it worked out to be the cost effective option as well!

Adding insulation is generally a messy business, but they did quite a good job cleaning up afterwards - some dust remaining of course but really nothing that was a big deal. We plan on using Koala Insulation again if we need their services in the future.

Aaron and Evan did a great job insulating our ceiling. They were both friendly and professional! I would recommend Koala to anyone!

I had blown in attic insulation and venting done with Koala. The experience was great from the start. Marty and his team were very fair on the price and honest in their assessment of what I needed to help my issue. The installers were knowledgeable and went above and beyond the scope of the job. If you need insulation this is the place to get it.

Koala Insulation of Pittsburgh did an excellent job with our insulation removal from our attice. Mark who we worked with was easy to deal with and very timely on setting up the inspection, the appointment and following up after the work was complete. He explained everything thoroughly and answered all of our questions and then some. I would recommend Koala without hesitation. We will be using them in the future for air sealing and insulation installation after some additional work in our attic is completed.

I had 6 companies give me estimates for attic insulation. I choose Koala because of the owners. Friendly and kind. Unfortunately, this is the first time I felt I received less trained employees and was told the completion of the work met code more than once. :( I had to explain to the employee how not to cover the plugs, stack, and bathroom vent going up to the roof with the insulation (in case of repairs). They kept asking me to show them what I meant. Isn't that something they should have known as insulation professionals. Plus, my attic had to be 120 degrees so I could not believe they were going to install installation in that heat. I was told and researched that you do not place vapor barrier over installation that already has vapor barrier connected to it. The employee said that did not matter.

I used Koala for the insulation of a new 2 story addition, second floor of the house, and attic. The initiation, estimating, and planning portion of the project with the assistance of Mark went very well and Mark was very attentive. The schedule was fluid and Koala met their commitments on this front. Operationally several issues arose that would prevent me from recommending their services. The Operations staff was minimally experienced and I was told that the crew I had on the first installation had all left the company 2 months later when the final work was completed. Koala was provided with a full set of architects plans for the estimate and planning and their initial price was competitive, but after a couple of change orders they we much higher than the other estimates we received. The change requests were expensive and I didn't necessarily agree with them but I had no choice as the work needed to be done on schedule since I had a drywall crew starting the next day. A couple of the small change requests were ridiculous, as an example; charging me extra to blow-in cellulose behind a tub enclosure when they had originally estimated the area for fiberglass bat insulation. In terms of execution, they used the wrong type of insulation in one area that had to be replaced, for blind framing corners of the walls I had to drill holes since they didn't have a drill so they could blow in foam, but they didn't actually fill them well so I had to complete that myself, then finally I had to build a dam for around the attic stairs to hold in the blown-in since the only material they had was cardboard. On all these issues I had spoken with Mark about them, he understood and assured me the issues would be addressed. Finally, after the work was finished I was asked about final payment several times to which I responded that I would pay after I received for the final invoices. I did not receive them but was asked for payment again. On my final reply to Tina, I indicated payment was on its way and that I was not happy with the work, but never received a response.

I had my attic space and the exterior walls insulated through Koala. The guys were great! Mark came out and did a full assessment and provided a very fair and reasonable quote the same day. I was able to be scheduled very quickly and the crew started on time the day they scheduled. They worked really hard and did a great job for such a "dirty" job. The crew foreman Aaron kept me informed of the progress and kept the entire crew on schedule. I'm very happy I chose Koala both for the quality of the work and the price.

Great work and fast turnaround on blown in attic insulation. The whole process from the estimate to the work went smoothly. Friendly and efficient crew who got the job done and answered all of my questions. Cleaned up before they left. Would recommend them.

Koala provided me with an accurate quote that included options. I was then scheduled within 2 weeks. They did a nice job and tried to keep everything clean. There was some trim around the attic access that came down during the process and I really appreciate the fact that they took the time and effort to get everything back in place and secured correctly.

I highly recommend Koala Insulation of Pittsburgh as a responsive, reputable and a quality insulation contractor. Koala Insulation was very responsive in setting up a site visit for my estimate, setting up my schedule and completing the project in a timely manner. Their attention to detail, quality of work, staying on budget and completing the work within the allotted schedule was a nice experience. We have already seen a reduction in our utility bills!

Mark was professional and quickly adapted to my schedule even when I had to reschedule my service date due to unforseen circumstances. Would absolutely use koala again in the future.

We had our home insulated with Koala and they did a great job. They were very prompt and professional and made sure the job was done to fit our needs! I would definitely recommend them to anyone needing insulation work done

The Koala team was fast! Efficient! Well Mannered! and I never knew they were even here for they cleaned up like no tomorrow! I would definitely recommend them for all of your insulation needs!

Mark was prompt with a house visit and proposal. They were able to do the work soon after we accepted their proposal and the work was done very professionally. We added to our existing attic insulation and had some wall insulation blown in. The house is warmer and more comfortable!

"As a contractor, I depend upon Koala to work with my timeline and be flexible with logistics. Their bid was reasonably priced, their team was always on time, and they delivered high-quality work for my clients. I'll use them again and again because of their professionalism."

Mark was very professional and thorough during the estimation process. Aaron and Tina came back for the installation of baffles & blown in cellulose. I highly recommend Koala, they offer great value and great service. No more ice dams outside or condensation inside.

Mark and his team were excellent from the moment we called them. Mark made time to come out and see the insulation work we needed done and got back to us quickly with a bid. The work was done professionally and the team didn’t leave a trace of them doing any work in our house. Would highly recommend to anyone that is looking for insulation work to be done.

We moved into our first house and quickly realized that the back addition cathedral ceiling had absolutely no insulation. After a winter of running a nonstop space heater and needing many blankets, we knew we had to do something. We also realized that the ceiling had been put on without enough room for traditional fiberglass batting. Tina came out personally to look at the space and immediately recommended the spray foam option which eliminated the need to extend our roof rafters. She was incredibly responsive to our questions and very easy to schedule with. We also realized upon further research that the spray foam that Koala utilizes is top notch. The team arrived and finished our job on time. The price was exactly as quoted and the payment was very easy. We would absolutely schedule with them again!

Hassle-free insulation replacement! Koala was well-priced, quick and tidy with replacing my attic insulation. I will use them again for soundproofing my basememt.

On time for appointment, work was completed in a timely fashion. Very personable staff, Aaron and Paul were experienced and professional. Would recommend Tina, the owner and her company for anyone looking to put in insulation.

James and Joann Rohm

Very happy with the Pgh. Crew at Koala. The estimating process, removal of old insulation, installation of new insulation in our attic and the clean up were done quickly with a very professional and friendly staff. I would highly recommend this company to anyone!