Jess Ford of Pullman

Able was a very helpful salesperson. He was honest, he listened to my needs and was able to get me the vehicle I wanted. Jeff and David were seasoned and helpful with financing. They were fast and efficient, and saved me money where they could. Jess Ford is family friendly, first responder friendly, and I look forward to referring folks to them in the future! I will be returning to Jess Ford for my future vehicle needs.

Out traveling and needed a oil change. Stopped by Jess Ford the service department is phenomenal. Got me in and out quickly. Very friendly. Highly recommended. Definitely have my business when in the area.

Recently purchased a used F-150. Perry, David, and Daniel made the buying process easy and made sure that any known issues with the truck were fixed right away so that I left with the truck fully functional. They even helped coordinate a window tint for us. Excellent customer service!

Just a heads up if you’re a person who doesn’t know much about cars they’ll try to swindle you out of every dollar you have. Don’t let them try to tell you you need something because they just lie to get more money. Not to mention they had no idea what they were doing/saying and wanted to wait for the only competent guy to take a look, but still wanted to charge me for hours and random stuff in between. And wanted $400 just for them to tell me they couldn’t figure out what to do. No thank you!!

Andrew at Pullman Jess Ford is AMAZING!!! If you ever need to purchase a vehicle, please contact Andrew. He goes above and beyond helping find the perfect vehicle

I recently purchased a vehicle from Jess Ford, and the experience was exceptional. The staff were knowledgeable and attentive, especially Able Torres, who helped me find the perfect truck. The dealership offers a great selection of Ford vehicles, both new and certified pre-owned, all in excellent condition.

The buying process was smooth and transparent, with no hidden fees. The finance team secured a great rate for me, making the purchase comfortable.

Post-purchase, the service department has been fantastic, ensuring my vehicle arrived in top condition. I highly recommend Jess Ford for their commitment to customer satisfaction and quality service.

Always friendly and helpful service advisors. They know what they are doing at Jess Ford in Pullman. Always pleased with their service.

I was able to leave my vehicle for service while on a short trip. They began diagnostics before my actual service date, ordered the part, and had my vehicle ready for pickup on my return.

I would recommend Jess Ford to anyone wanting to buy a car. I could not get there until almost closing, and they stayed open for me. Perry went through all the bells and whistles in the car with me and got everything to my liking. They got the payments down to my budget. The process was so very smooth. Thank you Jess Ford!

We have bought a lot of cars in our lifetime and Jess Ford has been hands down the easiest and best buying experience we’ve had! Perry our sales guy was great, super friendly and very helpful getting us all setup in our new vehicle. Everyone else we encountered was also friendly and helpful! We highly recommend this dealership!

Jess Ford is by far the best dealership I’ve gotten a vehicle from. Their Salesman, Abe, was amazing to work with. We do not live in the area but really were interested in the vehicle on their lot. They were able to work with us on a way to get paperwork done living out of town and got our vehicle ready by the deadline we needed the vehicle for (which we did not have a lot of time to shop haha) Abe was in great communication with us the whole time and really fought for us with our timeline and price range. Highly recommend doing business here and make sure to ask for Abe!

Always treats you very well the staff is excellent gets you in and out fast not like the ford company in lewiston

Jess Ford has the best service department in Pullman in my opinion. The office staff was extremely friendly and was up front and honest in all explanation for the service of my Escape. The tech that did the work was excellent in repairing everything on my escape. I highly recommend Jess Ford to all for your automotive repair needs

I had brought our ford edge SUV to 2 other mechanics Prior to bringing it to jess ford, Jonah M. Had the best service! He was thorough, called back almost everyday with updates for over a month. And returned messages speedily. I'd recommend him to anyone who wants to be kept updated! Our SUV runs great! Eventhough uts pushing 235,000 miles!! And I still call him here and there with other questions. I hope management sees this post!!!!

Bought a car here and a year later went back to look at getting some service maintenance and the woman that helped me at the service desk was so rude and had no idea what I was even talking about, I had to get another guy to step in and actually set an appointment and get the service I needed. Looked her up later, and she’s has multiple felony convictions. I’m all about equal opportunity but I was disappointed our local Ford dealership hires people with that bad of communication/anger issues knowing their background and expects their business to perform.

I have been dealing with Jess Ford for 5 years and it has been a very satisfying experience. I have dealt with a number of dealers through the years but my experience at Jess Ford with the sales department and the service department is several steps above the rest.

I'm so impressed with the amazing service I received! The staff's fun and positive attitude truly made my experience exceptional. Everyone went above and beyond to ensure I felt valued as a customer. It's refreshing to encounter such dedication to customer satisfaction. I'll definitely be back for more! #GreatService #CustomerAppreciation #PositiveVibes

Great experience from an out of town buyer. Salesman was great and the finance department presented a extremely streamlined process. We will be buying from them again!!

Jess Ford of Pullman WA is excellent to work with and communicated very well with me regarding the work needed on my truck.

Everyone outside of the technicians were super nice. The ride home was enjoyable on their ride service but their techs that worked on my car were horrible. They were rude on the phone and tried to charge me 800 dollars for a wire fault in my back up cam. Went home and connected the wires myself and it worked just fine. They also did not recenter my back up cam after they were done messing with it. Will have to fix that myself again.

I did not have a good sales experience. After test driving a car, I called the next day and expressed my desire to purchase with salesperson. Spoke with financing who said he will pull my credit and would get right back to me. They ran my credit, next day sold the car without contacting me. I had to call to find out. NOT good service. Will go to Chipman Taylor.

They are always so friendly and treat you like family!! They have gone above and beyond for our family!! I have nothing but excellent things to say about Jess Ford!!

Jess Ford is an amazing dealer. They stand by commitments and take a team approach to helping their customers. I would recommend them to anyone!

I bought hybrid Escape 2020, love the car but 5 recalls so far, Jess Ford makes the process manageable. Love Beth, my service rep.

I recommend Perry Singh for anyone looking to buy a vehicle here. Streamlined everything for me. Honest, Knowledgeable about the vehicles/app and Professional. Good People. Will be doing business here again.

Andrew was incredible! Ordered a 2024 Ranger that took a bit to get built and come in but Andrew was attentive in keeping us in the loop. When it got here you couldn’t ask for a better person to go over your vehicle with you. He’s makes sure that you’re getting everything you want out of your vehicle. Andrew was so personable, knowledgeable and the process was seamless. 10/10 recommend!

Jess Ford is a great place to buy a truck. I have purchased many rigs from the Pullman dealership. Great people!!!

Jess Ford in Pullman is the only place where we have bought the most rigs they are friendly they inform us of everything that we need to know I would highly recommend them to anybody family friends etc. I come from a Ford family. My dad has had Ford his whole entire life And I really like the Ford brand we will be going to Jess Ford of Pullman in the near future to purchase a super duty pick up for my husband

Last year we bought a used car at Jess Ford in Grand Coulee. We had such a great experience that I returned to their website this year when it was my turn for a vehicle. The car we were interested in was in Pullman so they referred me to Andrew Seaman. Just like last year the experience this time could not have been any better. I live 90 minutes away so we were able to agree on a great price before we drove there. They had the Mach-E GT all cleaned up and on the charger. After a test drive Andrew took the time to go over all the setup and features of the vehicle with us. While that was happening they got all the paperwork ready for signatures. We were out the door pretty quick. I have and will continue to recommend both Jess Ford locations to friends.

Lauren, in service, always takes the time to do the best job possible. I am so thankful for him and his team! I recommend Jess Ford anytime someone is looking for amazing service...when it comes to Fords!

I want to give Jess Ford of Pullman a better review but I think they need to improve on communication as well as better service. I’ve taken my truck here a couple of times for routine maintenance as well as diagnostics. Today, it was picked up via their valet service. I didn’t even know that existed until today, and it was awesome considering I didn’t need to worry about driving it to Pullman and getting a friend drive me back home. Because I had to work away from Moscow, I opted to get a rental vehicle from the airport to accommodate my needs. My truck was picked up around 8:30 AM and driven to the dealership to diagnose a running board issue and have a new truck bed cover installed. I hadn’t heard anything all day so I called around 2:30 to check in. Jonah, an employee with the service department, told me he would talk with the technician to see what was up and he would call me back. I did not receive a call until about 5 PM. He told me my truck was just then being seen by a technician to investigate the running board issue. It’s frustrating that they had my vehicle ALL day and were just then getting it checked out. I don’t even know if they installed my new truck bed cover (which costs $1300 by the way, not including labor). I told Jonah they could keep the truck overnight but I did need it back by tomorrow at 11 AM, as I need to return my rental and have an appointment to get the sunroof inspected and replaced (something Ford doesn’t do, btw). Jonah again told me he would check in and “see if they could work that”. It’s now past 6 PM and they’re closed. I have not received a follow up. Please don’t say you’re going to do something when you aren’t. It’s already frustrating scheduling an appointment at Jess Ford of Pullman because they don’t have enough technicians to complete the work. I scheduled this appointment about a month ago because it was the earliest they could get me in. It’s getting more and more difficult for me to justify paying a lot of money for my truck to be scheduled to worked on and not resolved. While I understand that there may be complications and things don’t always work the way we want the lack of communication (or promise of false communication) is incredibly frustrating and is blatant disregard for basic customer service. Please do better to communicate with your customers so that other accommodations can be made. This isn’t fair to customers paying a lot of money who are left wondering what’s going on with their vehicles.

The service department team is top notch. In my profession I deal with repair vendors a lot, Jess Ford always stands above the rest. Great staff and quality service. Thank you for all of your hard work.

Drove from Olympia to buy our truck. Couldn’t beat the prices closer to home. Our salesman was Joel who was great. Answered endless questions and was knowledgeable. Had everything ready when we got there and we were out the door in an hour and a half and the majority of that time was a test drive. Other staff who assisted with getting our hitch parts ordered and who did the finance paperwork were great too. Highly recommend.

We received excellent salesmanship and customer service after just one visit! All of our questions were answered and concerns were addressed! Joel was knowledgeable, helpful, and courteous, while being very personable. All of the other sales team members greeted us and made us feel very comfortable and part of their family.

We traveled over 30 miles over our local dealership to visit this location because Jess had the vehicle we wanted and were willing to help us get it!! Thank you Jess Ford for and excellent experience!!

Went to Jess Ford about a year ago looking for a New Ford Transit cargo van. Asked to be put on a list to let me know when one was available and they took down my information. About a month later I saw a few in the lot so I pulled in and asked about them. They were not the model I initially asked for but I was still curious. They wanted to take all my info to send me advertising apparently because nobody called me after my visit and I ended up buying a 2022 Transit from Post Falls Volkswagen instead. A few weeks later I start getting "recommended for you" sales offer emails from Jess Ford. Hmmm, I didn't request any of that and I didn't inquire about cross over SUV's even. No thanks! So today I stop in because my van has an issue and ask if I can ask one of the techs a question about it or have it diagnosed and they basically said no to talking to anyone and that diagnostics was 5 weeks out. I'll take my business to Corwin Ford from now on.

I have purchased a few vehicles over the years, and sales team has been great to work with. I have always had great service work done here.

I was in Pullman/Moscow with my family (over 300 miles from home) when my Navigator died. I called Jess Ford and from the initial call to the moment we exited the premises I felt like a member of the Royal Family. Beth in the service department made sure I was aware of the timeframe it would take to check things, explained what the issue was, and was transparent on the costs (including labor)... she was AWESOME! The sales manager Jeremy even gave my youngest fruit snacks and goodies from his personal lunch which put a smile on his face... talk about excellent customer service!!! Before leaving, I had a small issue with a vehicle setting and Loren (from the service dept) came outside to help me. He could have easily told me to "Google it" and send me on my way. The entire staff were friendly and, though we weren't making a major purchase; they all smiled and spoke while passing by. We have purchased 3 Ford & Lincoln vehicles from our local dealership throughout the past 5yrs but I will gladly drive 6hrs to Pullman to buy trucks/SUV's in the future. My only regret is they don't sell Lincoln's but if they ever do, I'll definitely be first in line.

I have purchased 4 vehicles from Jess Ford over the past 22 years and been taking my vehicles to Jess Ford for service the entire time. I have never interacted with a more professional service operation in the 8 cities that I have lived in since beginning to own vehicles. They are polite, informative, and keep the customer appraised of any delays due to parts, or other issues. The service is always explained after completion and all questions answered on the spot.

Drove over 400 miles to see a very specific vehicle (tax credit for it was ending in a few days so no time to order from anywhere.) Got there and the salesman we had talked to before told us that they sold it the day before. No attempt to let us know even though he knew we were driving from far away. Was a complete waste of time and gas. Look for a dealership that will respect your time.

I definitely would not buy another vehicle anywhere else. The salesman is amazing and very patient. It’s a little stressful to buy a vehicle nowadays I’ve never been to a car dealership that has been 100% honest and the manager is an amazing guy as well very family oriented. My next purchase will be there again.

When you have to have major car work done... I felt totally confident in having my car worked on at Jess Ford.

On my most recent visit, the service advisor listened to my concerns without trying to oversell me on services I wasn't currently looking for. Great communication after inspection and provided options before starting repairs. Got my inspection and repairs done in the same day and was provided transportation to and from the dealership. Overall, very happy with this service appointment.

My scheduled appointment date was within a few days of my requesting one, the car went into the shop right away, the work was completed sooner than promised and by all appearances, was done well. I will stick with them for work on the car in the future.

I love my Ford Focus-- and I appreciate being able to take it to Jess Ford, which has friendly service and a comfortable space for me to wait while they service my car.

We just purchased our new vehicle through Jess Ford because we knew our car would have a lifetime warranty. Our wonderful salesman Daniel and everyone else there made the finding and buying process a breeze! Can’t say enough about this knowledgeable and friendly dealership. We will be back for our next vehicle!

Customer service is poor at best, the service desk is terrible at returning phone calls/left messages and the majority of the main receptionists have consistently been rude to me for reasons beyond me as I'm literally just calling to be transferred to the service desk and nothing more. I've also had issues with the service desk trying to charge me for known issues on my vehicle when they've gone into replace faulty parts. I've brought this issues up to the service manager in the past after they didn't return a phone call for two weeks but that hasn't seemed to change.

Every time I've had to deal with this business it's been beyond disappointing and frustrating being treated so poorly, moreso since I just bought a car from one of their dealerships last year and am now regretting purchasing it solely on the BS that the Pullman location has pulled on me.

The actual car services have been quick each time which I do appreciate.

If you have a choice, do not use Jess Ford to service your vehicle. The first issue started during our vacation. We have had all of our regular scheduled maintenance with Jess. A week before our vacation, we took our car in for a thorough review and safety check. During our vacation, we noticed the car was starting very hard. We checked and the battery was so corroded over that the acid had eaten through the positive connection. When we got back from our vacation, we took the car in and after a month, the wiring harness was replaced. When we got the car back, we found that the center console was broken and the radio no longer worked. We returned the car to have them fixed (at no charge). The recent repairs was a seal in the transfer case. It has been "fixed" twice and is still leaking. They also super-glued a piece back on the air intake. We will say that the new service managers try very hard to help customers.

I request certain features in an F-150. Jess availed every engine on the lot. Then, took time, found a low mileage new vehicle for eight to ten thousand less than order price, installed an after-market navigation system for less than a new Garmin, found simple financing, detailed it beautifully with finish hard coat inside and out and finally took care of getting and installing tags.

Hey… and if you are avoiding a Ford 2.7 liter eco-boost engine as some kinda sacrifice – it’s wrong thinking. The 2.7 eco-boost has more H.P. and more torque than the 3.5L VI-VCT V6, and virtually the same torque as the 5L V8. The aluminum body is child’s play for the 2.7L-V6, and its two turbo-chargers will still pop your neck at 75 mph - a stretch for the 5.0L V-8, and I'm getting 21.6 mpg mixed city & hwy. The 2.7L just has more spirit. Ford has stumbled onto something unique, and Jess ford is a place you should stumble into.

Jess Ford is the Place to Buy!
Just bought a truck from them and the experience was better than I could have hoped for. The straight talk and transparency was refreshing... "We want to sell you a vehicle, we have to make a profit and we want you to feel you were treated fairly" this practice works for me. You should give them a chance to earn your business they won't disappoint.