Arrow Lumber & Hardware

Great service. Mostly a lumber store, but all the hardware and building basics are there. Plus paint and decking specialties.

Go to Henery's instead. Bought a drill bit for wood bc the guy said it was fast. Turned out it wasn't as much as I had hoped. So I went back to exchange it for much more expensive auger bit. Thought they would be happy that I wanted something more expensive. They said they won't exchange it. Haven't been back since. Ive spent thousands over the last few months, and Henery's has a great return policy. Why would I buy anything again here?

I love Arrow L&H! I get logs for my Woodstock there, best brand and price. And I had to replace the left side of my French front doors. The lady there is a wizard at the styles, features, brands, getting measurements, etc. Very knowledgeable, helpful, fast and friendly.

The guys at the desk were super friendly, and the one guy helped me find just what I needed and worked with me. Very pleasant experience!

Super friendly and helpful service. Kyle and the other front end staff always greet you with a smile and a genuine desire to help. This is my favorite lumber store in Jefferson County. Veteran discount available. They are great at helping women who are new to building without being creepy or condescending.

WOW! I have been working on my house remodel since the world stopped and honestly I wish I had known about this place sooner.
Erik has been more helpful than others at any place I have been.
Their service is top notch and their products are some of the best.
Still have a way to go before completion but I will gladly make the drive to get what I need because of Erik. Thank you and your staff for knocking it out of the park! Bowie loves this place!

Good service. My first post was from 2 years ago. And I was blown away by the outstanding people and service I just experienced. I went to several wood construction shops in the area only to get turned down. All I needed was a board cut to size for a shelf. Arrow had what I wanted but it was 12ft. Rather than selling me a huge board they cut me a shelf and charged me by the foot. They didn't have to but they did and they will have a customer for life.

Ran into Hadlock store to grab materials & overheard customer say to cashier ‘You aren’t gonna make me wear a mask in here are you?’ Cashier responded ‘No, we’re not the police.’ Then they went on to discuss how masks don’t really help anyway. After that encounter I observed two more customers without masks and one employee without a mask in the store. If you are socially conscious and/or care about the heath of others, get your lumber elsewhere.

Great customer service from Erik. Saved a lot of money on project vs big box store. Gave me a quick quote via email and made my decision to buy easy. Erik talked me through some choices in products. Very comfortable process. Difficult delivery location made easy by driver. I'm just a DIY guy, but was treated with respect. Questions answered without making me feel stupid like some other "professional" lumber yards in the area. It seems like a simple recipe, easy ordering, good prices, good material, and treat your customers with respect. I got all of that and more from Arrow Lumber.

The highly skilled, courteous, and just plain great-at-his-job delivery person, just carefully delivered our stuff without damage to it or our many trees. Thank you!

great Place to get construction supplies..huge selections, the folks working there are really friendly and super knowledgeable, something I cannot say for any other Lumber yards in the area. Go with these folks..they're the best.

How does this place remain open?

Beside the ridiculous pricing the staff has absolutely no clue what customer service is. I have yet to walk in this place and not see four grown men standing at the check out counter, yet not a single one ever, ever greet a customer. Not once have I been asked or heard anyone offer to assist a customer. Been stared at, glared at, but never asked if I needed help.

Just amazes me how they stay open. I will drive to Sequim to Home Depot and drop money at the dreaded big box store.

Wish I could spend my money locally, but these clowns make that impossible.

7/25/19
Just an update on this outfit. Had to pick up a few 2x4s and did not want to go all the way to Sequim HD, and I suppose that's what they count on.

Once again I walked in, literally had to go find someone to assist, in spite of not a single cust in the store. The man who was sent out to help was nice enough and helpful, but basically just took my money and sent me out to the yard.

The pricing for stock was a few cents over double that of the big box store.

I keep saying I won't go back, but I guess it's the convenience I am paying double for and enduring poor customer service. Again I ask, how does this place stay open?

Don't buy cedar from Arrow. They will send you a whole pack of termite eaten boards. They don't accept returns and don't stand behind their products. Go there only if you want a fence that looks horrible and is supposed to be brand new. Also, their customer service is terrible.

HELPFUL....
had to refill propane tanks. busy as they were they helped me worth what felt like a daunting task.

Very thankful this Lumber yard is here in the Port Townsend area.
Good material, good friendly knowledgeable staff, good prices.
Good service. What more would you need.
I've been making sawdust for 50 years and this is a great local yard.

This is a great lumber yard. The service was first class, the products we purchased were great quality and the best price in the county. I would recommend Arrow to anyone who needs quality building materials at a very competitive price. They special ordered material and it arrived on our jobsite when they said it would. We are happy with our new house and beautiful decks and will continue to shop here when we need any building materials in the future. -Steve and Claire McClaine