Arrow Lumber & Hardware
- 8457 State Rte 20, Port Townsend, WA 98368
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Licensed & Insured
At Arrow Lumber & Hardware, located in Port Townsend, Washington, we pride ourselves on being a versatile resource for both residential and commercial projects. Our extensive range of services includes roof installation, emergency roof repair, roof inspections, and maintenance, ensuring that we can manage complex roofing projects from start to finish. Our commitment to organization and attention to detail allows us to deliver durable, high-quality results that stand the test of time. Whether you need waterproofing solutions or skylight repairs, our knowledgeable team is dedicated to providing reliable service tailored to your specific needs.
With a strong focus on project coordination, we ensure that every aspect of your roofing project is executed thoroughly and efficiently. Serving Port Townsend and the surrounding regions, we are here to support your lumber and hardware needs with expertise and care.
Customer feedback on Arrow Lumber is mixed, with a notable divide between positive and negative experiences. Many customers praise the friendly and helpful staff, highlighting exceptional customer service and a willingness to assist with special requests. However, serious complaints about poor service, lack of product quality assurances, and negative interactions with staff significantly tarnish the overall perception. Several reviews express frustration with exchanges and returns, while some customers felt disrespected or ignored. Communication and customer care appear inconsistent, impacting the shopping experience.
- Great service, fun staff!
- The team fulfilled a last-minute order and went above and beyond to deliver.
- Super friendly and helpful service.
- The service was first-class, and they provided great quality products.
- Very knowledgeable, helpful, fast, and friendly.
- Terrible service, got snapped at by the grumpy man behind the counter.
- They said they won't exchange it, despite wanting something more expensive.
- The staff has absolutely no clue what customer service is.
- They don't accept returns and don't stand behind their products.
- I observed multiple customers and one employee without a mask in the store.
Great service, fun staff! They even hooked us up with t-shirts one time. It's probably my favorite lumber store. Too bad I don't live closer.
Terrible service, got snapped at by the grumpy man behind the counter for daring to bring insulation up to pay for it. It was confusingly in the back yard, we had to get an employee to show us where it was. The cashier all but accused us of stealing. He literally said, “what you just walk in there and take it?” Yes, because your employee showed us where it was…will never be back. Can’t make a guarantee like that then treat people like thieves for not knowing the process.
Caleb and the team fulfilled a last-minute order for my mom when she was able to arrange for family help to rebuild a deck. They brought the lumber in one truck but were unable to deliver it to my parents’ steep driveway. They took the order back to the yard, reloaded the truck, then hand-carried the planks down the driveway. We appreciate the great customer service and would order from Arrow again. Thank you!
137 locals recently requested a quote
Company Locations
Head Office
Branch Offices
- 8457 State Rte 20, Port Townsend, WA 98368
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Licensed & Insured
The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.
The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.
Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.
Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.
Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.
Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.
It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.
The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.
To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.
Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.
When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.
Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.