Logo of James & Whitney Co.-

James & Whitney Co.-

  • 46 River Rd, Chelsea, ME 04330
  • Industrial Roofing
  • Financing Available
  • Slate Roof
  • Green Roof
  • TPO Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At James & Whitney Co., we pride ourselves on our versatility and technical expertise in the roofing industry. Located at 46 River Rd in Chelsea, Maine, we serve Augusta and the surrounding areas, offering a comprehensive range of services that include roof deck repair, skylight installation, gutter cleaning, and more. Our team is equipped to handle both residential and commercial projects, ensuring that we can manage complex jobs from start to finish with precision. Our commitment to organization and attention to detail sets us apart. We understand the importance of delivering durable and high-quality results that provide long-term value. Whether it’s rubber roofing, wood shakes, or attic insulation, we approach every project with the same level of dedication and reliability. Our ability to coordinate various aspects of a project ensures that your needs are met thoroughly and efficiently, allowing us to exceed expectations every time.

What people say about “James & Whitney Co.-”?

Customer reviews reflect a predominantly positive sentiment, highlighting the company's prompt communication and quality service. Many customers appreciate the reasonable pricing and the efficiency of the team in responding to service requests and completing projects ahead of schedule. However, there is a serious concern from one reviewer regarding repeated leaks and inadequate repairs after a full roof installation, indicating that some issues may persist despite overall satisfaction. This mix of feedback suggests that while many have had great experiences, there are significant quality control problems that need addressing.

What Users Like The Most

  • Reasonably priced, great work, no excuses, I am very happy.
  • Prompt replies. Was able to have Dane come out within the week to assess for possible roofing needs.
  • They responded immediately to our request and sent someone out to give us an estimate and show us samples for roofing shingles and siding.

What Users Like The Least

  • We are now on our 3rd leak in the swayed roof cap that has the open end in center pointing down from the upper bow.
  • The extra high flashing that was put on the chimney in error is now warping and flexing with heat and cold fluctuations.

Recommended Reviews

Overall Company Rating
Good 4.0
Out of 4 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Nathaniel Leonard
Apr 16, 2025

Reasonably priced, great work, no excuses, I am very happy. I only wish they did new construction, the firm that I had as a GC, was not satisfactory.

C.J. T
Mar 2, 2025

Used their online form to request service. Prompt replies. Was able to have Dane come out within the week to assess for possible roofing needs. Very friendly and honest.

Kevin McCauley
Oct 24, 2024

We are so happy we found James & Whitney. They responded immediately to our request and sent someone out to give us an estimate and show us samples for roofing shingles and siding. They scheduled the work very quickly and finished the job sooner than expected. This is a highly qualified business with great staff. We could not have found a better company for the house upgrades.

HL Coffey
Dec 6, 2023

Update #3 as of 2/6/2024 - We are now on our 3rd leak in the swayed roof cap that has the open end in center pointing down from the upper bow and roof incursion into our master bedroom. Additionally the extra high flashing that was put on the chimney in error with them cutting over a foot and a half up into the masonry (see below entry 1) is now warping and flexing with heat and cold fluctuations which is not surprising given how it is massively oversized in width for flashing. I do not know how my experience has been this bad on a full roof job of this size and if it is just the subcontractors they used (see below again) or a specific team but we are now getting a 3rd party evaluation before proceeding with calling J&W again. Update #2 as of 12 24/2023 - after a 2nd leak appeared inside our porch I called and left a 3rd message and heard back from our project manager. He said a crew would be out that Thursday or Friday. They didn’t show either day nor did we hear from anyone. On Saturday afternoon before Christmas Eve we suddenly heard people on the roof unannounced and they had come and were trying to figure out which vent. Our PM called a few min later and said he didn’t know they were coming but to just show them what was wrong. Not planned or professional, though I understand trying to get things done before holiday. We were lucky to be home since they didn’t know where 2nd leak was. After some zip screw sounds and caulking they left and there was no follow up as to repair or what was done. Will see if it solves it.

Nov 2023: By and large the roof install went alright given they subbed it out and appearance is decent in most places. Installed March of 2022 and boot to septic vent is already leaking and has caused kitchen ceiling damage, I called in over a month ago in November to main office and was told someone would get right back in touch with me, no response or call back since for to a leaking spot in a $74,000 roof job less than 18 months old. This is after the fact that during job, roofing sub crew cut into over half of newly built $28,000 river rock chimney to place flashing where it was presized rather than cut it to fit. Had to spend an additional $2,000 to get stone mason to extend height of chimney to make it look remotely proportional since they had now cut up over 60% of beautiful freshly built chimney and extended the job time by a week, not to mention we were stuck with a rightfully angry mason and the extremely wide flashing. Lucky we drove up that day as it was going on or it would have been done with no way to alter it. Oil canning on two portions of roof is significant but not unexpected, and the ridge cap to a second portion was not put on in a single piece so accentuates the dip since they didn't block and vent to level the ridge cap, plus other contractors now have concerns about how much overlap there is in ridge cap and if its leaking into that roof with snow load so will have to be redone along with boot to vent. All in all would definitely not recommend as it's fallen very short of a 2750sq ft large professional roof job, especially compared to the three homes I have had metal roofs put on previously.

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  • 46 River Rd, Chelsea, ME 04330
  • Industrial Roofing
  • Financing Available
  • Slate Roof
  • Green Roof
  • TPO Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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