Irwin Ford Laconia

Great service today for oil change and tire rotation! Picked up my truck via valet service, completed the service and used my Ford Reward points to pay. Received the text they were bringing the truck back Dropped the vehicle off and never had to talk to a person once!

Another great experience with the valet service.

Everything about our buying experience was great! We have bought many new cars and Irwin Ford will be our go to for our next vehicle!

Quicklane at this location has always handled my issues with no problems. They work fairly fast are the best around fore tire service and sales; if there's a problem, they'll fix it or direct you to the proper options. Recommended for anyone new to the area or current resident.

Just got my new explorer from the bow tie guy Seamus McNally at irwins! Very simple process and happy with the results!

Just got my new ford RS from the bow tie guy Seamus and just happy it all worked out! He fought for the deal and made it happen!!

I recently purchased a Ford F-150 from Irwin Ford, and I am beyond impressed with the entire experience. Grace Almonte my salesperson, was exceptional from start to finish. Her professionalism, attention to detail, and dedication to making the process as smooth as possible truly set her apart. Even with my unique situation, Grace and the entire Irwin Ford team went above and beyond to ensure everything was handled seamlessly and with the least amount of stress on my end. Their commitment to customer service is unmatched. I highly recommend Grace and the team at Irwin Ford to anyone in the market for a new or used Ford vehicle.

Very pleased with the service on my vehicle. I would recommend Quick Lane to all who need repair on their vehicle.

My experience with Irwin automotive group was very nice. I called that morning for a state inspection appointment and was booked that afternoon. Lisa was great and I was in and out in no time. Thanks for the great service. I’ll be back.

I discovered that the battery in my 2017 Explorer was on its way out and had a family trip up into the White Mountains scheduled for the next day. I had no appointment but thought to give Irwin Ford/Lincoln's Quick Lane a try. (I have been a customer in the past). Bill Salta the Quicklane Manager greeted me and I explained my situation. He immediately checked the shops schedule and was able to get me right in for a battery test. Service Advisor Ricky N. took care of setting that up. Bill ordered an extensive battery test which discovered that the starting AMPS and normal function of the battery were bad. I decided too buy the higher AMP battery. Ricky saw to the replacement and I was on my way within 45 minutes. Thank you Bill The family safely enjoyed our trip to the Mountains. Excellent! Excellent! Excellent! Kudos to Bill and Ricky at Quicklane. 10 STARS !!! Tony:-)

Went to a number of dealerships before ending up here. First, the outreach was respectful and targeted the vehicle I was specifically interested. When we arrived we were quickly given the opportunity to drive the bronco I wanted, no tons of marketing stuff to sign, no sale pitch. I wavered and wanted to look at a few more, all respectfully accommodated (though I think our sales person had an appt and he still took time).

Once we decided , Adel worked on our price point. That did take a bit of time and we were ready to leave, only because it had already been a long day, not because of service. We did finally leave, getting a call within 5 minutes! We brought my new car home that afternoon! Thank you team for your quick and thoughtful work. I’m excited to take the top off this week!
Sincerely
Christine

We've bought 3 vehicles from them and do all of our service there. Good people who make everything as painless as possible and provide the answers that I'm looking for. Always recommend Irwin.

The response from the owner is false. They are pure bait and switch. My husband worked as a Ford GM for many years. We were offered THOUSANDS more for our trade at another ford dealership. Also they fail to show on their pictures the rusted out tow hooks. The hood was missing the hood insulator, which clearly shows the hood has been painted. Buyer beware! 2022 Ford Super Duty F-350 SRW
VIN 1FT8W3BT8NED37195

Last oil change was great and was serviced by an experienced Ford technician not someone who did not care. So overall good experience and even provided a video showing a quick over view of service provided. Thank you.

Just got my new custom F-150 from Seamusbowtieguy #guywiththebowtie at Irwin Toyota Ford Lincoln Hyundai Chevrolet waited 3 months for it to arrive and can’t be happier!

Service for state inspection. Service dept always shows up to do their best for every customer. The technician clearly went over all services done to my car in the video inspection, also noting tire rotation not done. I requested the last minute tire rotation which they were able to accommodate even though they had already completed my svs need. Really needed a car wash, that was free. Nice to have someone looking out for me for a change.

Got a great deal on a new F350 Lariat. Drove 350 miles from NY to buy. The employee pricing was Great. No local dealer would even come close to their price.

Just picked up my new Ford ST Explorer from the bowtie guy at Irwin automotive group. Easy painless, carbine experience, well dressed bowtie guy. Go see Seamus!

Just got my new Ford Bronco from the bow tie guy at irwins! In and out in under 30 minutes! Go see Seamus!

Our experience was wonderful. Keith Osowski, our salesman, was fantastic from the moment he met us on the lot. He was not pushy, he was kind, asked good questions, held a conversation and did not treat us like we were idiots. He was totally respectful, and helpful. The car buying process with Keith was mostly painless. :)

Just got my Explorer build from Colby at Irwin’s! Hands down one of the best dealerships I’ve worked with. Couldn’t be happier!

I only gave 4 stars because they have driven it more miles than I have. They pick it up and drop it off for service which I’m super grateful for, but also it’s been in the shop like 5x and 1 of which didn’t solve the issue. They have communicated great. And once we fix all the stupid little issues I hope it will be smooth sailing

Bill at Quicklane never lets me down. My car is always squeezed in for service and completed in exceptional timing. The service is very professional! I know that every time I leave my car in their hands it will be thoroughly looked over and the services completed. I wouldn’t take my car anywhere else!

Just picked up our new ford tremor from Seamus the bow tie guy! Down sized from an F-350 but definitely and upgrade in fun! Wicked awesome truck! Go see Seamus!

My husband drove over 6 hours after an agreed trade in and purchase price. We had insurance set up to start and the loan with a cashiers check for the purchase. They tried to bait and switch. Changed all agreeed prices. Horrible customer service!!! How can you do this after the customer drove from out of state and took the day off from work! My husband was a general manager of a ford dealership previously. This is the worst and most unprofessional dealership we have ever dealt with. Do NOT do business here. We have never had a problem with any other purchase of a vehicle. He worked with James, Alexis and the Sales Manager Chase. They are clueless!!! Rude, lied to us and wasted our time and money. They are far from a good rated dealership!!! ZERO STARS

Great job! Destiny Smith was a pleasure to work with. She was able to answer all my questions and get me in and out in a timely manner. As always a fantastic experience at Irwin’s.

James made my experience amazing. He got me the best price on my trade in and on the new car. He was awesome to work with and made everything easy. I couldn’t recommend him or Irwin more. I will be referring Irwin and specifically James to friends and family.

Came in to take a look at a used f150. We were greeted by Rich Lucier and he was nothing but honest and helpful. He worked well with us and got us in our new to us truck. If you are in the market for a new or used vehicle, we highly recommend going to see Ruch at Irwin!!!

My experience at Irwin Ford is always seamless and I get prompt service. Their online scheduling is a great service that fits my schedule. Thank you for the continued professional service.

Found our sales guy at irwins the bow tje guy Seamus! We met and first they didn't have the exact truck but we kept in contact and after a little and one text boom we found the truck! Did it all over text and picked it up today! Go see Seamus the bow tie and keep his card it's worth it!

Just got our my new ford ST explorer from Seamus the bow tie guy at Irwin’s! Knew what I wanted coming in and got the price we saw no games!

Super easy transaction! Rich, our salesman, was honest, upfront, and communicative. Everything about the process was smooth and straightforward. They had the best prices I could find anywhere in New England. We texted and talked by phone over two days while he patiently answered all my questions about the different trucks they had in stock.

Tip: I highly recommend visiting dealers near you first so you can get familiar with reading window stickers and comparing options on your chosen vehicle before buying online. All the local dealers “warned” me that prices like this were a bait and switch tactic. Turns out they were wrong. I gave them the option of matching Irwin’s prices and they couldn’t. One wouldn’t even talk numbers until I confirmed that Irwin’s wasn’t for real. Their loss!

We drove three hours each way with a check for the exact amount we’d agreed on. This was hands down the busiest dealership I’ve ever stepped into. We waited a little while for them to finish detailing the truck, then the paperwork took just 10 minutes.

We did find two small defects in the backseat area, a scratch and a small puncture hole on the door panels, but the manager immediately offered to either fix them later or provide something else of fair value. Since coming back would be a hassle, they agreed with a handshake to send us all-weather mats instead, which we wanted anyway, and we drove off.

We’re expecting the title and mats in the next few weeks and will update this review if anything goes sideways, but so far this has been an excellent experience. No games, no surprise fees. This is how every car purchase should be. Highly recommend. Thank you

Outstanding Experience with Rich Lucier!

We had a fantastic experience working with Rich Lucier. From the moment we walked into the dealership, he was the first to greet us with a warm welcome. After learning the vehicle we came in for had been sold, Rich didn’t just send us on our way—he took the time to get our contact information and promised to keep in touch.

To our surprise, he followed up the very next day to let us know that the vehicle had become available after all. We quickly put down a deposit and came back the next day, where Rich took excellent care of us throughout the entire process. His honesty, communication, and follow-through made all the difference.

If you’re looking for someone who goes the extra mile and truly looks out for their customers, ask for Rich. Highly recommended!

Service is horrible they gave me a run-around trying to fix my car when I got my car back it had scratches dings was filthy, plus it was not put back together all the way.
Sales has always been excellent though. Service has always been horrible! Rental department is great.

I hope & prey moving forward Irwin Motors is more selective in who they hire 4 employees. Recently there was an employee who was questionable at best as to how he behaved and spoke inside the dealership where customers could hear him. This employee was obviously a fan of Harley Davidson and was a heavy cigarette smoker. I learned he no longer works 4 the dealership which I am thankful for and hope Irwin's can be a lil more selective as to whom they choose to hire.

The experience at this dealership has always been 5 star. Their customer waiting lounge is 5 star. We travel a lot and the experience at this dealership is always a pleasant experience.

Colby was awesome! I’m so excited to ride around in this beautiful truck! Great service today. The efficiency of Colby was impressive

First time visiting here and first time I’ve arrived at a Ford Service counter with everyone 1 - Happy 2 - Open 10 mins early 3 - And they completed my work in half the time I expected. That was a very nice and unexpected surprise. I’ll be coming here from now on.

Just bought this awesome truck from #thebowtieguy. Great service from an awesome dude. Check out this great dealer for all of your vehicle needs!

Thank you to Kevin MacRae & Kristina Cassidy for your help with the purchase of our certified pre-owned Bronco Sport! Kristina was instrumental in getting the process started and Kevin offered a great experience once we arrived, starting with a quick evaluation to great follow up and delivery! You both truly helped make our daughters dream of owning a Bronco come true! -Leah, Aaron & Jaelyn

I bought my first Ford from Irwin back in 2016 and had a wonderful experience. I've only heard of their quality and great customer experiences. My 2021 Ford Explorer was recently having some issues. I brought it to Irwin beginning of April where I had some concerns about my acceleration and hearing a noise coming from the right passenger side (turbo or transmission was my guess). The first time they dismissed me saying they didnt hear or feel anything wrong and tightend a loose screw in my heat shield. Picked it up and drove it home, just to have the same issue happen again. We checked my air and cabin filter, both were disgusting because a mouse camped out over winter, and NOONE DECIDED TO CHECK THAT AT IRWIN?! baffling. I called again and scheduled a time to drop it off after having a mechanic drive with me and he wrote what his concerns were. Suddenly, Irwin found all these issues with my car at the 2nd drop off and replaced recalls, found a leak in my transfer case, reset my PCM, etc. Thought ok, we are on a roll here. Pick it up and drive it home just to hear the sound AGAIN and acceleration issues a few days later. I bring it up for a THIRD time and test drive with a tech who was wonderful. He thought it was my turbo causing the sounds. They tell me they cant get me in for another week and a half. Fine. Just brought it up again this past Tuesday where I was told "we still hear the sounds on your turbo, and starting to think you're having a transmission issue, which is common with higher mileage fords and this model (70k miles), but ford wont replace under your warranty because your car isnt throwing a code". Disappointed is an understatement after back and forth issues for a month. They tell me my car is clearly having turbo and transmission issues, and could feel it when driving, but because a code wont populate they cant replace? So I have to risk my safety and family safety to keep driving it until a light comes on to justify a replacement? I will never be buying a ford again, and will not be returning here. I want to add that Steve from Service was phenomenal with me every time, and patient. I know he was just doing his job and relaying what he was told. But the back and forth of this situation that could have been resolved or told to me the first trip I made, had they taken the time and taken me seriously, would have saved me a lot of stress and time.

I had a very positive experience with Steve Hopkins of Irwin Ford in Laconia. I was told by another dealer in MA when I told them they had a good deal on a 2025 F350 as opposed to their 2024 that there will be a game when I go to look at it. That was not the case. Steve had truck ready to go for test drive. There were no games. Signed the deal, picked it up the week after. No high pressure sales tactics, just right to the point! Love the truck!

Started off at NuCar in Tilton. Salesman was pushy and showing us anything within our stated requirements. Went to Irwin Ford and our salesman, Colby, was very professional, and everything he showed us was within the price and mileage we asked for. We couldn't be happier.

Adele is awesome. We have been dealing with him for years. We are happy he is at Irwin Ford. He made our experience pain-free!

We recently purchased our new work van from the #GuyWithTheBowtie (Seamus McNally) and he made this process simple, fast and stress free. His communication was top notch and he made the experience fun! We will be ordering another vehicle this month from him at Irwin!

I had a great time working with Seamus the bow tie guy at Irwin's! Got my new maverick and felt good the whole process! No pressure here!

Ms. Destiny set up my service appointment painlessly, the time was kept and the service was priced right. I've had a nicely positive experience with Irwin and I appreciate the effort they put in.

I highly recommend Irwin Quicklane for service! I brought my Mustang in for service yesterday, fast scheduling and quality work.

My experience with Irwin Ford was awesome. Again worked with Seamus. You just can't go wrong. Would highly recommend irwins and Seamus on your next sales experience.

Irwin Ford and Irwin Ford Quick Lane have been servicing my vehicles for over 20 years. I would be going somewhere else if I was not completely satisfied with their service.

I would like to thank Adel Mohammed Product Specialist at
Irwin Automotive Group for his assistance on the purchase of my new ford truck. Adel cares about his customers, he is a no pressure salesmen and is willing to go the extra mile to make sure the customer is happy.

V/r
Sage

Just was out looking at Trucks stopped by Irwins and Met up with Rudy Dion great service and wonderful experience. Bought a 2019 Ford Ranger from him so very Satified with Irwins. 5 cars bought all great and Rudy did great would recommend him for sure.

Just upgraded to my new Bronco Badlands Sasquatch at Irwin Toyota Ford Lincoln Hyundai Chevrolet with the samee sales guy as last time Seamusbowtieguy #GuyWithTheBowtie. Hard decision but finally pulled the trigger! Shout out to Steven who built the new designed bronco in the seconds photo bomb!

Had my Ranger in for routine service the staff as always was very attentive to my concerns and kept me informed all the way through. I can only attest their professionlism to the management team for their expert guidance truly the best dealer around