Home Services at The Home Depot - Newport News, VA

I showed a sample of the carpet to a store employee and asked them to cut it for me. The employee said it wasn't currently on the rack and would be ready in 30 minutes. Three hours later, the employee is nowhere to be seen, and about ten carpet workers are chatting and having fun. Even though I've been standing in front of the carpet rack for an hour, no one pays any attention.

It isn't very often that I comment on great customer service. However, when I find that someone takes the time to provide the time and patience to assist someone in the way that Ms. Fatima Malick did when I visited your store several times this month, I feel it my duty to make a big deal of it. I came into the Newport News, VA location after my home was severely ruined. Although she was assisting other customers, she acknowledged my presence while still being attentive to the needs of her current customers. She was friendly, yet professional. When it was time for her to assist me, I was all over the place and quite indecisive about the flooring I wanted to choose and not very knowledgeable about materials, installation, etc. To make a long story short, after I'd literally asked every question I think a customer could ask, she never seemed annoyed or bothered. Let me not forget to mention that it was near closing time. I just wanted to acknowledge her for being patient, polite, understanding, & HONEST. These characteristics are truly hard to find, especially in individuals who work for a company that doesn't need to work hard to please customers due to a pretty solid reputation. Thank you, Fatima Malick.

Sincerely,

Tiffany