Home Services at The Home Depot - Newport News, VA
- 325 Chatham Dr, Newport News, VA 23602
- Industrial Roofing
- Residential Roofing
- Locally Owned & Operated
- Warranties Offered
- Slate Roof
At Home Services at The Home Depot, we pride ourselves on our extensive expertise in roofing and related services. Located in Newport News, Virginia, we specialize in roof repair, maintenance, coating, waterproofing, and skylight installation. Our skilled team is adept at managing both residential and commercial projects, ensuring that every job is executed with precision and care. We understand the complexities involved in roofing projects and approach each task with a strong focus on organization and attention to detail.
Our commitment to delivering durable and high-quality results means that clients can trust us to handle their needs from start to finish. Whether you require emergency roof repairs or routine maintenance, we are equipped to provide long-term value and reliability. Our well-coordinated team is dedicated to ensuring that each project is completed thoroughly, reflecting our commitment to excellence in the Newport News area and beyond.
Customer feedback is mixed, highlighting significant disparities in service experiences. While some customers praise the exceptional support and attentiveness of staff members, particularly in challenging situations, others express frustration with long wait times and a lack of interaction from employees. Delivery and communication seem to vary widely, with some individuals reporting excellent assistance while others felt ignored. This inconsistency in service quality may affect overall customer satisfaction.
- When I find that someone takes the time and patience to assist someone in the way that Ms. Fatima Malick did, I feel it my duty to make a big deal of it.
- She acknowledged my presence while still being attentive to the needs of her current customers.
- She was friendly, yet professional.
- Three hours later, the employee is nowhere to be seen.
- Even though I've been standing in front of the carpet rack for an hour, no one pays any attention.
I showed a sample of the carpet to a store employee and asked them to cut it for me. The employee said it wasn't currently on the rack and would be ready in 30 minutes. Three hours later, the employee is nowhere to be seen, and about ten carpet workers are chatting and having fun. Even though I've been standing in front of the carpet rack for an hour, no one pays any attention.
It isn't very often that I comment on great customer service. However, when I find that someone takes the time to provide the time and patience to assist someone in the way that Ms. Fatima Malick did when I visited your store several times this month, I feel it my duty to make a big deal of it. I came into the Newport News, VA location after my home was severely ruined. Although she was assisting other customers, she acknowledged my presence while still being attentive to the needs of her current customers. She was friendly, yet professional. When it was time for her to assist me, I was all over the place and quite indecisive about the flooring I wanted to choose and not very knowledgeable about materials, installation, etc. To make a long story short, after I'd literally asked every question I think a customer could ask, she never seemed annoyed or bothered. Let me not forget to mention that it was near closing time. I just wanted to acknowledge her for being patient, polite, understanding, & HONEST. These characteristics are truly hard to find, especially in individuals who work for a company that doesn't need to work hard to please customers due to a pretty solid reputation. Thank you, Fatima Malick.
Sincerely,
Tiffany
137 locals recently requested a quote
Company Locations
Branch Offices
- 325 Chatham Dr, Newport News, VA 23602
- Industrial Roofing
- Residential Roofing
- Locally Owned & Operated
- Warranties Offered
- Slate Roof
The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.
The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.
Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.
Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.
Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.
Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.
It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.
The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.
To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.
Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.
When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.
Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.