Home Services at The Home Depot

Just got to Mcguckins where the employees will actually help you and know what they're talking about. Went in on a Sunday afternoon with the item I needed another of in hand. Walked up to a group of 6 employees taking and asked if they had it. One said he didn't know, one point me in a direction and she said "IF we have it, it's over there". Many employees saw me looking and no one helped. The lower cost versions of everything I needed were out of stock. When I came out of that aisle and paused to look around to see where I needed to go, the same employees looked at me without saying a single thing.

We hired The Home Depot to install new quartz countertops along with sinks and faucets in our kitchen and hall bathroom. Home Depot Services collected the money up front and did not provide an itemization of the sink and faucets. The sales person ordered the wrong kitchen sink. We ordered and paid for the sink we wanted separately. On May 18th, the sales person sent me a change order showing that we would receive a refund of $313.20. Since then, we have emailed and called numerous times asking when they would issue the refund. One hundred fifty (150) days have passed and they still haven't issued the refund or responded to our inquiries. Today I disputed the charges with the credit card company. There were numerous other problems with Home Depot. They put our project on hold without telling us. We expected them to move forward at the end of June. The Home Depot people wrongly decided the island could hold the weight of the quartz countertop, but Home Depot did not tell anyone that was the reason for the holdup. The people who actually do the work were able to resolve the issue. The installation took place at the end of August. Materials were never an issue. The delay was caused by lack of communication and professionalism on the part of Home Depot. The bathroom faucet leaks. We have contacted Home Depot numerous times. They finally sent the plumber to fix it. The plumber let us know that the brand new faucet is faulty. I can't return it to the Home Depot store because we used their installation services. The branch manager does not follow up with us. It's okay to buy products from The Home Depot, but DO NOT EVER use their installation services. We went through the Longmont Colorado store for our remodel. Huge mistake. The actual installation companies did great work. Front Range did a great job installing the countertops. The tile people did a great job with the backsplash. This job would have gone smoothly if we had not used Home Depot Installation Services.

Not only will I never shop at the Boulder Home Depot ever again, I won't even shop at a different location.Not even for lightbulbs. Home Depot has lost my business for life.
We hired them to design our kitchen, which was our first mistake. The designer never came to our home; she merely relied on faulty measurements and photos taken by another Home Depot employee.They hire contractors for installations, and they absolve themselves of any responsibility. So if you think you're protected because they are "bonded and insured", they aren't. Their contractors are, but they typically take the lowest bidding company in town, so you're not getting very skilled workers in your home.
Their contractor sent a low-skilled worker to install kitchen cabinets, who then cut the water line to our fridge, which was not noted on the work order, and replaced it with a plastic hose incorrectly. When our water was turned back on, well after he left our house, it popped off the back of the fridge and flooded our home. We had to get our floors replaced, through our own home insurance because Home Depot and the contractor refused to take responsibility, citing that the worker did not write down on the form that he cut the hose. He was questioned about it later, and lied. The contractor told us they couldn't let go of every worker they had complaints about because then they wouldn't have any workers left. The contractor is willfully allowing workers to stay on after they damage customers' homes. The Boulder store manager was equally appalling in his conduct, and we complained to corporate, but they were not the least bit concerned.
The damage took a year to fix, the countertops are not installed correctly, and we hired a different company to install our new flooring.
If you are considering hiring Home Depot for design or installation of any sort, I strongly urge you to reconsider. I waited a year to write a review, hoping they would do the right thing and at least reimburse us for our $500 home insurance deductible. The anguish alone wasn't worth it. Go somewhere else.
Side note - since this traumatic experience occurred, we have purchased new flooring for other parts of our home, a new washer and dryer, and other appliance/tools/household items from other retailers in the area. By refusing to do the right thing, Home Depot has lost thousands of dollars from our household alone, not to mention the dozen other households of friends and family who have since heeded our warning. Good luck on your home improvements. I hope no one ever has to go through what we went through.