HKC Roofing & Construction - Lexington, KY

I cannot in good conscious recommend HKC Roofing to anyone. Of course, they were professional and nice at the beginning of the job in the assessment phase and quote, but afterwards their professionalism went downhill. They are veteran owned business, that great. I’m a veteran too and I’m very disappointed in this company.
When we discovered some areas of sloppy work, they “suddenly” became very bad communicators. The original problem was a massive leak into our roof/wall from our chimney. We contracted them to install flashing around the chimney and build a cricket to keep water from running against it. We also had another company come and re tuckpoint all the chimney mortar.
The first thing I noticed was, after the project was finished, the workers left all the extra materials (a pickup truck full of stuff) just lying in our front yard. What the heck? I called several times and after a week or two they finally came back and picked up the mess. Ok, I was willing to let that slide and not make an issue of it. We were told how “busy” they were after all.
We assumed everything was fine and the work was done well. Unfortunately, months later, the same leaking issue returned. We started reassessing all the work that was done—not just HKC--trying to figure out why the same leak was back. This is when we climbed up on the roof and saw the work for ourselves. Instead of using the proper shingles for the cricket’s ridge cap they just forced normal shingles over the ridge cap which resulted in them being cracked. This is poor work. I wanted them to come out and redo it the correct way. Not once have they come over to assess their work and talk face to face with us. They sent some “guy” over (he didn’t bother to communicate with us) went up on the roof and then drove off. In fact, I had to climb up on the roof myself to even see what he did. If your going to run a business, make communicating with your costumers—especially customers who are upset and doubt your work—an important job. We had no problems communicating with the other company that did the tuck-point and mortar joints. I called them and told them about our problem, and they were quick to communicate with us. They immediately sent a team to come back out and see what they could to help remedy the situation. They explained their work to us and tried to help us figure out what to do with our leak. I expected HKC to act in the same professional manner, but they have done everything they can to ignore us. That’s fine. So, here is your review.

Very professional! Fixed my issue same day, EXCELLENT rates!! I would definitely use them again and would recommend them to family and friends.

HKC has done several jobs for us and we are always very satisfied with the quality and price of their work. Gary is very professional and easy to work with.