Hirning Buick GMC

They were friendly and courteous. We had an electrical problem. We left our GMC 3500 there overnight and it was fixed the next afternoon. An electrical wire had been pulled apart. They were fast and fixed the problem. Very clean Dealership and the bathrooms are also very clean. Wheelchair accessible. Have bought our vehicles last 4 times from them. I highly recommend them.

What an outstanding experience! Jeremy, our new friend (salesman), was the best! He was extremely knowledgeable on all of the vehicles we test drove. He understood the mechanics and also answered all of our computer tech questions. If we asked a question that he was unsure about, he immediately researched the answer while we were driving. Best of all he was not pushy at all! He worked hard to get us the best price possible and worked with us on our financing. We have referred him to our whole family and we are definitely going back! We couldn’t have had a better experience!

I’ve bought over 30 cars and have never had a dealer make the process as smooth as David and the team at Hirning. Everyone was great to work with and it was fast! Thanks, David!

Jeremy Condie helped us get into an amazing vehicle... easy to work with and got us a great deal.... on his day off. I highly recommend him if you're in the market for a new vehicle.

I drove 5 hours round trip to this dealership to buy my brand new GMC, because of all the dealerships I called across the country Hirning is the one that most made me feel like they wanted to earn my business. They also gave me the best deal, countrywide, and I contacted a lot of dealerships. From beginning to end, the process was fantastic. The Hirnan team were all fantastic, personable, and made the vehicle buying process as enjoyable as can be. 5 out of 5 stars.

My husband and I had the opportunity to meet Adrian at Hirning Buick GMC and ask him questions about a truck my husband loved. He was very informative, very nice and knew the answers to the questions we had. Adrian then sent us to talk to Brandon who was also very nice, well educated in the vehicle we were interested in and answered any question we had. Don't let me forget Jared who knows it all when it comes to making the financing part of buying a vehicle understandable. Thank you so much to the crew who helped us out at Hirning Buick GMC for making buying a vehicle an wonderful experience and stress free!!!

They’ll say “Well you bought a used car” and yet they’ll tell you at time of sale “This is a great car, our mechanics did a 20 point check on the vehicle”. Less the 10 months owning our car, our AC compressor, brake pump and both our back shocks had gone out. They also mentioned we had a leaky radiator. We took it in for I think 2 oil changes and they said nothing about any of this. $3200 in repairs. Never at the time of purchase had they said there were mechanical issue. We didn’t ever take it off road or abused it; my wife had used it to run the kids around. So I’m calling incompetence on the mechanics or management or both. Spoke with the manager about these issues and he was SURPRISED to hear they had covered a brake pump under warranty, admitting to me that even new vehicles might not get covered under warranty. Hilarious, yet at least offered $1000 off but was unwilling to admit any fault on the dealerships part. Wouldn’t recommended shopping here, they’ll mislead you.

I recently bought a 3500 Denali from Hirning and was impressed by their sales team's excellent service during the buying process.
Highly recommend!

We were driving home and I’ve been looking for a newer used Toyota Sienna. Hirning had a 2019. We took a chance to stop in and were helped by Jeremy. I had the most wonderful, easy and enjoyable buying experience here with Jeremy’s help. No pressure to buy which I prefer. Since out of state check couldn’t be accepted and our bank isn’t represented in Pocatello we had to buy the van via a loan even though we had the money to pay for it outright. That took longer for the transaction but I was able to drive it home to MT the same afternoon. Jeremy even arranged for a replacement windshield wiper cowl trim to be mailed to me after I drove home and discovered it was missing. Excellent service, highly recommended this dealer & Jeremy. And we would definitely visit them again in the future. Thank you Jeremy!

I purchased a truck from them about a month ago and the first time I had it in the rain the new windshield they put in leaked. I brought it in and explained my situation to Adrian. He was super helpful and set me up with the service department to get it fixed. I’m extremely impressed with Hirnings dedication to their customer service and would highly recommend them to anyone looking to purchase a vehicle!

My 2023 Cadillac needed a part replaced under warranty, but unfortunately the nearest Cadillac dealer is in Idaho Falls. I inquired at Hirning GMC about the possibility of bringing my vehicle to them instead. I explained my situation to service advisor Chris and asked if they would help. Chris proceeded to order my part that same day and got me in for an install a few days later! I highly recommend Hirning service and parts department!

Experience while purchasing the vehicle was fine, it’s afterwords that we found out this is a shady establishment.

They said the vehicle was GMC certified, they marked that the on-star was working on the GMC certification paperwork. It was not, noticed it was not there but I came from Boise and didn’t have the time to wait for them to fix something they said wasn’t broken and that they had claimed they already tested. The promise over the phone was that we would be in and out of the dealership in an hour. On Star had to be completely replaced in these new vehicles if the on star does not work, it will throw a check engine light about 50% of the time. They obviously don’t do the full GMC certification check on their vehicles.

Their financing department is a joke. I live in Boise and wanted financing through my personal bank, they weren’t thrilled about this. Asked them to send a purchase order over. They did their numbers wrong with the trade in and when we got there they told us the price was $4K more than the purchase order they sent to the bank? What? Questioned this, they came back and said oh sorry….then came back with the correct numbers.

Noticed the old vehicle still requiring payments a month later…what? instead of actually giving me what they promised for the trade in, I’m still responsible for the amount left with my bank. My bad for not paying closer attention to the numbers and trusting their word. Protect yourself….stay away from Hirning.

Everyone was excellent! The service was great! Everyone was so down to earth and gave us a great deal on a new car! We'll definitely buy from them again!

I was just so surprised how easy this car buying process was!! I knew only vaguely what I wanted
Adrian was completely tuned in, and a great listener. He showed me a car (Jeep) and I bought it. A++ in customer service from a lady that used to teach "How to Deliver Great Customer Service" .
Thank you Adrian, I genuinely enjoyed meeting you.

Very cordial when I arrived and got the car right in for service. I was a little disappointed that when the car was done that no discussion was offered on the performance of the service. Status of tire pressure ( tires were rotated but when I did a status on pressure they were all different), air filter cleanliness, etc. the car wasn’t washed because the outside temperature was 31 degrees but with the Cilajet coating I thought some inspection of the exterior would have been done to note any potential issues. And to top it all off I had a 12” crack in the windshield that was not there when the car was taken in for service. Granted, it may have been from an unknown rock chip and the warm temperatures of the service bay but since no windows were washed I had to find it myself when I was leaving the dealership. No vacuuming of the interior….if it wasn’t a free service I could have taken it to Walmart and received better service.
And I have 2 or 3 additional services included in the purchase of this new car with only 5,000 miles on it….

If you want a non pressuring buying experience, this is the place to go!! Buying a vehicle can be overwhelming when at the wrong dealer. I was just a walk in customer inquiring and was pleasantly greeted then introduced to my sales representative Bryron, a non pressure salesman. Test drove the AT4X, went over features, and ran some numbers. Brad explained all my financing questions and trade value in detail, giving me peace of mind I wasn’t being “taken”. At the end of the day, I have zero buyer’s remorse and am excited about my new AT4X. Thank you all involved again and as soon as Amanda’s lease is up on her Jeep, we will be back!!

Wanted to give a shout out to salesman Adrian Jenkins. He was super helpful & down to earth during the whole process & I really appreciated his honesty. He even personally delivered my new truck 2.5hrs to me after we weren’t able to get the deal finished while I was at the dealership. I definitely will continue to do business with Hirning in the future & Adrian is a big reason why. Thanks again Adrian & Hirning.

We purchased our new car with Jeremy. He was a very kind helpful and honest car salesman. He helped guide us into making a great decision. We relied on his assistance and were not at all disappointed. We will for sure be returning in the future for all of our car purchases.

Adrian was our salesman and he was awesome!! When we got to the dealership he had the truck we wanted to test drive up and running for us so it would be cool in the inside. He was really informative and made sure our time there was positive. He made us feel welcomed and answered all our questions!!!

Adrien worked with me and went above and beyond. His customer service was excellent! Highly recommending this place to friends and family!

Adrian was very personable , patient , honest , and willing to help out as much as he can. Adrian loves his job and it shows.When I’m the market for another vehicle, without hesitation I would make Adrian my first call his integrity is top notch!

Our treatment and experience at Hirning from start to finish was top notch! Ken Ashcraft is absolutely amazing! He answered all of our questions and never pressured us! Ken is the best! We highly recommend him to everyone!! The finance person Brett was excellent also!

We were visiting in Pocatello and our AC went out on a 95 degree day. Thr service department was closed, but the lady working in the main office came out to check on us and gave us water and offered us a place in the air conditioning to sit. She was above and beyond kind and helpful. We greatly appreciate her!

Jason was excellent and personable. He took extra time to answer questions and make sure that we were happy. I would definitely recommend this dealership.

Clay Bailey has been our go to person for a lot of years for our vehicles. My husband passed away in April and I knew I needed to do something about a car and, again, Clay was there for me. Jeremy Condi was exceptional too. He helped me through all of the paperwork and the purchasing process. I am so appreciative of their help.

Update 8/2/24- We are very grateful that Zane worked on our truck. He took the time to go on a test ride to hear the sound and was able to finally correct it after over a year of frustration. He had amazing empathy and apologized for not hearing the sound originally. I would highly recommend Zane.

We are still frustrated that it took a negative review in order for us to be heard and taken seriously. Hopefully in the future the Hirning service department will show more care towards their customers when the original issue is brought to their attention and make their customers feel valued.

Are you looking for a dealer who sells you a brand new vehicle you ordered in and after 4 months of having it and only 1k miles you started having problems and they either said it was not there or gaslight you by say "we can pull any truck off the lot and duplicate the sound" and then after taking it in multiple times you threaten with a lawsuit they are able to fix the issue that they claimed wasn't there, then this is the dealer for you!
If you are looking for a dealer that you have to take your only 3 year old and only 24k mile truck in over 10 times and they seem to "fix" the problem but once you drive it off the lot it is still happening, this is the dealer for you!
If you are looking for a dealer that acts like you don't matter and doesn't have any empathy or understanding for the frustration you have dealt with, then this is the dealer for you!
If you are looking for a dealer who values you as a customer and does whatever they can to make sure the brand new vehicle you bought is in great working order and you get to actually use the vehicle, then steer clear of this dealer.

Hirning was excellent to deal with. They were professional. They were not pushy like a lot of car dealers and the sale went smoothly. Very happy with Hirning Buick GMC

They never let me know never called just lied say we will get back to you but before that they told me to fill out a paper one then turn it in but when I turned it in he had a attitude and was being a little hostile and mad for some reason never reached out to me.

Kristen Clark is a good sales person with attention to detail an a great sense of humor. Finance department is very professional and easy to work with. My husband and I have made two new purchases this year. Now we will not go anywhere else but Hirning. Great team!

I bought a truck from Hirning (5/29/24) Kenneth in sales was so kind and held the truck for me while I organized travel to get there as well as declined higher offers. I really appreciate the work he put in for my pleasant car buying experience. Brett in Finance was instrumental to getting us set on a good interest rate and getting us to the bank before they closed. Thank you guys so much for all your help! A very happy customer.

Whoever the two girls were that I talked to in service and in parts were so rude and snotty with me. I couldn’t get a word in with the second gal and just ended up hanging up on her because of it. This was the first time I called to get a quote and this is my last.

Thanks for the usual excellent service at Hiring GMC in Pocatello, ID. Our salesman Dave German was very helpful with all areas regarding the purchase of our new 2023 GMC Acadia.

I just purchased a new GMC from Hirning in Pocatello. Jeremy Condie helped me out, this guy is the man!! I like to take my time and think things through. Jeremy was very responsive but never annoying, he only called when I asked him to, or texted me about information I requested. It was super refreshing not to have a bunch of sales pressure on top of trying to make a major purchase. I really appreciated working with Jeremy and would recommend him to anyone!

Kristen at Buck GMC has fantastic customer service and was very friendly! Highly recommend her to anyone looking for a new vehicle!

I typically don't like dealerships for their sneaky tactics and high pressure. I messaged this dealership about a truck I saw online. Kenneth A responded and was very helpful and respectful through my myriad of questions. The whole experience left me feeling like there are still good honest salespeople and dealerships out there.

Follow up: When I went to register my new-to-me truck I was worried about the dealership having assessed the proper taxes for a Utah title/registration due to other comments I read. Well, They were spot on! Even the woman at the UT DMV was surprised because that apparently rarely happens. Kudos to the Hirning finance department!

It all started with a referral from our service tech, Brent Taft, at Hirning GMC to the Salesman, Jason Murray. Jason was the best! No pressure, answered all our questions, and pointed out all the features in our new vehicle. He spent quality time with us and never rushed thru anything. Trading in our old vehicle took time, but the trade appraiser did a thorough job and we were satisfied with his fair value. (I don't recall his name) Jared the Finance officer also was patient with us and explained everything in detail including the different coverage warranty options and help us find the ones that fit our budget. Hirning GMC is a great Dealership all around and we plan on continuing our patronage.

Everything was easy from initial contact and order to picking up new truck and processing trade in and signing deal. David German my sales rep kept me informed along the way of production and delivery made whole buying experience pleasant and easy going. The dealership was up front and honest about options whole way

I bought a truck from Hirning Buick GMC and the customer services was amazing. David definitely took care of us and even invited us for lunch.. I have bought few cars before but David definitely made the experience unique. Thank you!

On February 3, 2023, my 2023 Canyon suddenly shuddered, and a series of dashboard warnings appeared - front collision inactive, traction control inactive, passenger restraint system needs service, and more. The brakes pulsated and the transmission did not shift properly.

I returned home and called the Service Department and described what had happened. I was told that the next available service date was the 15th of February. I said that kind of delay was unacceptable because the car was unsafe to drive. The person I spoke with offered to have the Service Manager Call me Monday morning.

Monday morning I received the promised call and was told to bring my car in and they would give me a loaner car while my car was being serviced. On Friday I received a call that the car had been fixed and a 'module' had to be replaced, as the problem I experienced had been a recurring issue with other 2023 Canyons.

So far the car is operating properly. However I had the same issue occur during the summer of 2023. I was asked to bring my car in immediately and later the same day it was returned to me.

I am worried that the same problem will reoccur in the future.

The reason I did not give a 5 star rating was because the initial contact person at the service department did not recognize the seriousness of the issue and suggested I wait nearly 2 weeks to have my car looked at.

My salesman Jason Murray has been very helpful in every step from ordering my truck, answering any and every question that has come up along with helping me with various other additions. Brett in finance was just as helpful when it came to helping me with making sure all my needs were covered.

Bought my truck here from Jeremy, and I always have it serviced here.I brought my truck in with a few concerns about a check engine light and a possible thermostat issue. My appt was on a Friday and they had to keep it over the weekend. I live 45 miles away from this dealership and they had a loaner ready for me and thoroughly communicated with me all day and again the following Monday, when they finished up, as promised. Your service department is top notch to match my salesman, Jeremy.

Ashley Guardipee was the best salesperson we have experienced in all our years of dealing with Hirning. She and Clay made the experience great for us. Thanks to both of them.

If you have to wait during the service period the waiting area is stocked with coffee and bottled water. Comfortable seating, wifi connection, and television are provided. What impressed me most was the cleanliness of the entire showroom and the cleanest public restrooms that I have ever seen anywhere.

Have always gotten great service, and great assistance with buying. I keep coming back for a reason. I went away from GMC for a few years, but I am back now and love my new Canyon Denali. Mark H. is one of the major reasons I keep coming back. He knows his stuff and takes care of his customers.

Very professional and timely. Most definitely the best experience I have had with a car dealership for my purchase and maintenance. Hope to continue to dealing with them in the future. Thank You.

Awesome Experience! Everyone I dealt with was very personable. Starting with Brad helping me order a beautiful truck to Clay and Brett helping me get super low rates in financing everything was smooth and enjoyable. Thanks to the sales team for answering my questions and helping me track my truck from its build date to its delivery. Everyone was very friendly and professional.

We love going to Hirning’s!! For buying and all of our oil changed!! They are friendly efficient fast and very customer oriented!! Randy-Devin-and Chris are awesome people!!

Ken Ashcraft was able to meet my price objective and was very helpful with the set-up and delivery. Brad was very efficient in preparing the paperwork.

Brad Mansfield, Jeremy Condie and Jared Michaelson were outstanding to work with. They made the process of buying our new vehicle extremely easy. We appreciated their transparency and commitment to working through the numbers. Our family has been purchasing vehicles from Hirning for years and we will continue coming back.

I very much appreciate the advice and support I get from Dave and Clay each time I purchase a new vehicle from Hirning and anytime I have a question or concern. They are super people - upfront, honest, and truly knowledgeable. Thank you guys!