- 801 N State St, Preston, ID 83263
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
About the Business
What people say about “West Motor Ford”?
{
"summary": "Customer feedback is predominantly positive, highlighting exceptional service and knowledgeable staff, particularly Trevor and Austin. Many reviews commend the responsiveness and helpfulness of the sales team, creating a smooth and pleasant car-buying experience. However, there are notable concerns regarding customer service responsiveness, specifically with one instance of poor communication and unresolved issues. Additionally, one user expressed disappointment with the condition of a trade-in vehicle and related warranty problems, which casts a shadow on the otherwise favorable reviews. Overall, the company seems committed to customer satisfaction, though there are areas that require improvement.",
"liked": [
"Austin at West Motor Ford was super great, knowledgeable about the vehicle I wanted and super patient with me.",
"Trevor McDonough knows his stuff! He will help you find the truck of your dreams and at a great price!",
"Great place to look for a vehicle, the staff was very helpful and knowledgeable.",
"Austin did an exceptional job earning my business. Just good honest business.",
"Tanner has been the best salesman I have ever worked with. Very easy and pleasant to work with."
],
"disliked": [
"I am extremely disappointed with the customer service I received by Andrew.",
"The vehicle has numerous hidden problems that were not disclosed prior to purchase.",
"The extended warranty purchased... has proven to be a waste of money.",
"Communication was slow, unhelpful, and at times downright rude.",
Recommended Reviews
I am extremely disappointed with the customer service I received by Andrew. My concerns were met with little to no effort to resolve the issue, and I felt completely dismissed. Communication was slow, unhelpful, and at times downright rude. It’s clear that customer satisfaction is not a priority here. I will not be returning and would not recommend this business to anyone who values respect and professionalism.
Austin at West Motor Ford was super great, knowledgeable about the vehicle I wanted and super patient with me. Overall the best experience buying a vehicle I have ever had. Only giving five stars because I couldn’t give him more. Definitely worth the drive from out of state to ensure great service!
Worked with Trevor to help my dad get a new Maverick. Trevor did the leg work and helped answer all his questions and make sure it was a great experience!
- 801 N State St, Preston, ID 83263
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available