- 801 N State St, Preston, ID 83263
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
About the Business
What people say about “West Motor Ford”?
Customer feedback is predominantly positive, highlighting exceptional service and knowledgeable staff, particularly Trevor and Austin. Many reviews commend the responsiveness and helpfulness of the sales team, creating a smooth and pleasant car-buying experience. However, there are notable concerns regarding customer service responsiveness, specifically with one instance of poor communication and unresolved issues. Additionally, one user expressed disappointment with the condition of a trade-in vehicle and related warranty problems, which casts a shadow on the otherwise favorable reviews. Overall, the company seems committed to customer satisfaction, though there are areas that require improvement.
What Users Like The Most
- Austin at West Motor Ford was super great, knowledgeable about the vehicle I wanted and super patient with me.
- Trevor McDonough knows his stuff! He will help you find the truck of your dreams and at a great price!
- Great place to look for a vehicle, the staff was very helpful and knowledgeable.
- Austin did an exceptional job earning my business. Just good honest business.
- Tanner has been the best salesman I have ever worked with. Very easy and pleasant to work with.
What Users Like The Least
- I am extremely disappointed with the customer service I received by Andrew.
- The vehicle has numerous hidden problems that were not disclosed prior to purchase.
- The extended warranty purchased... has proven to be a waste of money.
- Communication was slow, unhelpful, and at times downright rude.
Recommended Reviews
I am extremely disappointed with the customer service I received by Andrew. My concerns were met with little to no effort to resolve the issue, and I felt completely dismissed. Communication was slow, unhelpful, and at times downright rude. It’s clear that customer satisfaction is not a priority here. I will not be returning and would not recommend this business to anyone who values respect and professionalism.
Austin at West Motor Ford was super great, knowledgeable about the vehicle I wanted and super patient with me. Overall the best experience buying a vehicle I have ever had. Only giving five stars because I couldn’t give him more. Definitely worth the drive from out of state to ensure great service!
Worked with Trevor to help my dad get a new Maverick. Trevor did the leg work and helped answer all his questions and make sure it was a great experience!
- 801 N State St, Preston, ID 83263
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available