- 2475 N Service Rd W, Sullivan, MO 63080
- Free Estimates
- Licensed & Insured
- Slate Roof
- Hip Roof
- Shed Roof
About the Business
What people say about “Hawks RV Service and Storage”?
Customer reviews for Hawks RV Service reflect a strong positive sentiment, with many praising the exceptional service and support provided by the staff, particularly Randy. Numerous customers highlight prompt responses to urgent situations, effective problem-solving, and a willingness to go above and beyond to ensure customers are satisfied. The communication throughout the service process is commended, with many noting the friendly and knowledgeable approach of the team. However, one review points to a significant delay and issues with repairs, indicating that while most experiences are positive, there may be areas to improve on efficiency and reliability.
What Users Like The Most
- Randy came out to the site where we were stranded, spent 3 hours in the rain... Got us up and running.
- Randy was so helpful and really knowledgeable. Even if he couldn't fix our problems he was willing to recommend others who could.
- They had us in immediately and had us out in a very short time. They also took care of our warranty with ease.
- They were able to diagnose the problem and get it fixed.
- If you are looking for an honest RV company who will get the job done right, give Hawks a call.
What Users Like The Least
- What should have been a simple repair on my camper... resulted in me waiting from 9:30 in the morning until 10:30 at night before anything got fixed.
Recommended Reviews
If I could give this place zero stars, I would. There are three different repair shops on this road for trailers, I recommend looking into the other two before even considering this place. What should have been a simple repair on my camper, resulted in me waiting from 9:30 in the morning until 10:30 at night before anything got fixed. I had to Outsource the part myself, and go and get the part. Only to find out that they're welder did not have any gas so it took them 5 hours to go get gas for the welder. Upon that happening, then come to find out that the welder is broken and isn't even properly set for the wire that was being used in it. The only labor that was given by the shop, was jacking my trailer up removing the tire, and grinding where the shackle had snapped off. I did all of the welding, I did all of the prep work, and I did half a footing the leaf spring back into place. Upon that happening with the welder, luckily he had a friend bring over a small little buzz box and I could actually do some work with that. All in all, 30 minutes of their labor and I still had to pay out $400. That's not including going to get a different sized wire for their welder hoping that that would work and I paid out of pocket for that. I do not recommend this place, stay clear of it if you can.
Randy Hawk was amazing! Our Motor coach had some issues with hydraulics and we couldn’t get our stairs to retract, which meant we could not drive! Randy came out to the site where we were stranded ,spent 3 hours in the rain with my husband trouble shooting the issue and even spoke with specialists at Newmar. Got us up and running. He saved the day! How amazing that this person recognized how bad our situation was and did everything in his power to help us! Highly recommend!!!!!
I’m not even sure where to start. My wife and I live and travel in our Class A RV. We had a major slide-out malfunction. We were stuck and unable to travel. We found Hawks on Google and their reviews were excellent.
They open at 9am. We arrived in the parking lot at 8am. At 8:30 Randy (the owner) came out and asked how he could help. From 9am until we pulled out of his driveway at 7:30 he did everything he could to get us back on the road. It’s practically impossible to express my gratitude for his support and efforts to help us. He went above and beyond what a business owner would normally do for a client.
My wife had a zoom meeting that morning. He allowed her to use his private area for this meeting.
I don’t want to forget to mention his staff that day, both Shelia and Rich were very pleasant and helpful.
My wife and I highly recommend Hawk’s for your RV service needs.
- 2475 N Service Rd W, Sullivan, MO 63080
- Free Estimates
- Licensed & Insured
- Slate Roof
- Hip Roof
- Shed Roof