- 20 37th St NE Suite A, Auburn, WA 98002
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- TPO Roof
About the Business
At Gutter & Roof Solutions, we pride ourselves on our versatility and technical expertise, allowing us to tackle both residential and commercial projects with confidence. Based in Auburn, Washington, we specialize in a comprehensive range of services, including roof installation, repair, inspection, coating, waterproofing, and gutter cleaning. Our well-coordinated team is equipped to manage complex projects from start to finish, ensuring that every detail is meticulously attended to. Our commitment to organization and consistency enables us to deliver durable, high-quality results that provide long-term value for our clients.
We understand the importance of reliability in construction, and we strive to exceed expectations with every project. Whether you are looking to enhance your home or manage a commercial property, our expertise ensures that your needs are met with precision.
What people say about “Gutter & Roof Solutions”?
The overall sentiment from customer reviews of Gutter & Roof Solutions NW is overwhelmingly positive, highlighting exceptional customer service and effective communication. Clients appreciated the company's flexibility in working within their budgets and the professionalism exhibited by the team throughout the roofing projects. Many reviews praised the thoroughness and knowledge of the sales representatives, as well as the efficiency of the installation crews. While there was one notable negative experience regarding communication delays, it appears to be an outlier amidst a sea of positive feedback concerning service quality and responsiveness.
What Users Like The Most
- Everyone we dealt with was friendly and professional.
- The product and level of Customer Service we received made the estimate seem more than reasonable.
- The roofing crew was very professional and courteous , not only to us, but to our neighbors.
- They came to work and didn't waste any time.
- Communication all along the way was well done!
What Users Like The Least
- Don’t expect a courtesy call back with a quote, unless you call the business several times.
- I had to continuously call and get the information from a rude receptionist.
Recommended Reviews
This company delivered. We were in a tight spot financially, but did our due diligence to get three quotes from three different companies. These guys worked with us within our budget and got us the best deal for the funds we had. They were also extremely flexible in the timeline and were able to tarp the roof immediately to make sure the early spring rains didn’t affect us too much. The roofing crew was very professional and courteous — not only to us, but to our neighbors. The company truly is a trustworthy company with hardworking folks, which seems harder and harder to find these days. Hard to put our gratitude into the right words, but we truly are so grateful for what we received from this company. Thank you!!! So relieved to finally have a new roof and a high-quality one at that.
tl;dr - I would recommend Gutter & Roof Solutions NW without hesitation. The product and level of Customer Service we received, made the estimate for the roof replacement seem more than reasonable. The estimate was not the cheapest but was with the ballpark of other estimates. I've learned over the years that I value Customer Service much higher in any decision I make than the cost of a product. So it was an easy decision to go with Gutter & Roof Solutions NW for our roof replacement.
From our initial scheduling with Crystal to our estimate with Ryan and interaction before / during / after the roof install with Francisco & Fran, I would consider the entire experience an unqualified success.
Crystal was very accommodating to our schedules and was even able to fit us in to an earlier appointment that was available.
Ryan made me very comfortable when he came over for the roof estimate. I work in Customer Support so that factor is VERY important when I meet someone and Ryan has a great Customer service attitude. As other reviews have stated, Ryan is very patient as well as knowledgeable. He also wanted me go into the attic with him so he could show me his reasoning for a roof replacement. This was much appreciated. He was very responsive and not overly persistent to ensure we were still interested in the roof replacement.
Once we decided to go with Gutter & Roof Solutions NW, we were in communication with Fransicso to facilitate the roof replacement. The actual roof replacement only took about 2.5 days but due to unforeseen circumstances ( including the weather ), the total time was about 1.5 months. Regardless, Francisco communicated all the delays via both text and a phone call and was always receptive when we called for any inquires regarding the roof replacement. We also received many photos of the roof replacement as the job progressed. This was a nice touch.
After the job completion, we worked with Fran on the final payment and she was able to provide all documentation as needed.
Sufficed to say, we are pleased with our new roof and all the interactions we had with Gutter & Roof Solutions NW have been top-notch. They are a Company I can easily recommend.
Very happy I went with Gutter and Roof Solutions to have my roof and gutters replaced. Everyone we dealt with was friendly and professional. The work crews were excellent and they got the whole project finished in two days.
- 20 37th St NE Suite A, Auburn, WA 98002
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- TPO Roof
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Gutter & Roof Solutions NW offers free estimates.
2. Are warranties offered by the company?
No information found.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
Gutter & Roof Solutions NW has an overall rating of 3.7 out of 5 based on 37 reviews.
1. What services does the company offer?
Gutter & Roof Solutions NW offers gutter guards, gutter and roofing replacement services, including PVC roofs, composition roofs, metal roofs, aluminum gutters, built-in gutter relining and conversion to K-line gutters, and gutter guards.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
Yes, Gutter & Roof Solutions NW offers emergency services.
4. Does the company offer eco-friendly accreditations?
No information found.