Grafton Ace Hardware

This Ace hardware is great. I have NEVER had a bad experience here, even with the highschoolers. They are always very helpful and if they don't have the answers they will find someone who does. They are well trained and very respectful.

An employee of this establishment was EXTREMELY rude to me. He acted like a know it all and refused to tell me where something was that I was looking for. I then asked for a manager and he even refused to call his manager. I left after that. If anyone goes here, the tall, high school age, employee with glasses and greasy looking hair is EXTREMELY rude and either needs to be written up or fired immediately. I will NOT be returning here ever.

The knowledgeable staff are what makes a local hardware store work for the community. Cheers to the hard working crew at this ACE location! Don't forget to thank those employees who only want to see a successful result on your project!

Can't beat the convenience of a local hardware store. There is always someone available and knowledgeable to help out at this location. If I know they have something I need, I will always go here instead of the larger store so I can be in and out.

River and Mick helped me when I was in a lawn mower crisis! I rented a self-propelled Toro and River was so kind and helpful! When I returned the Toro, I bought the exact same model from Mick. He was wonderful! He gassed and oiled the new Toro, started it up and put it in my trunk. I am so thankful and grateful for the Grafton Ace Hardware!

There was a super nice lady that helped me select the right lawn products. She was very knowledgeable on all things lawn and soil.

Always helpful and knowledgeable staff. They also have tool rental. Always have sales on stuff and the staff is very nice.

Received excellent customer service and got exactly what I needed very quickly. There were three employees involved who all followed up to make sure I had what I needed. Excellent experience.

I’m a builder, Ive brought three screens here for repair. They take too long. Took them almost two weeks to repairs a screen door and window screen, then when I was in store they told me it was done but not priced out by the owner. When I said I need them back soon and asked them to be priced, I got nasty stink eye and attitude from the employee. Will not be bringing anything or buying anything here in the future.

I had to update my doorbell wiring, chime and buttons. Everything was in stock that I needed and I could purchase the wire length to the foot rather than a 100ft spool--less waste, and easy. And I found a (deep, cushioned) spark plug socket in the discount table area with a helpful employee. Thanks!

The helpful hardware folks definitely work here. That's why I keep going back. I can count on someone taking the time to help me, answer my questions, recommend a product, or just wish me a good a good day. It makes a difference when I believe I'm being treated with respect!

Nice people who work there and we like the cleaner look, but REALLY EXPENSIVE.

3/8" x 7" Carriage bolt: Ace: $2.19 Menards: .44 cents.
3/8" Wingnut: Ace: .79 cents: Menards: 57 cents.
3/8" Knob: Ace $6.99: Amazon: $1.40

I appreciate the convenience, but why gouge people and send them away?
Ace should rethink their pricing before Farm and Fleet opens up across the street.

If you ever need something oddly specific for a project, they probably have it here. I e never been disappointed. The staff is incredibly helpful as well. Prices aren't always the best, but the serviceore than makes up for it in many cases.

Great people here. I got there too early but they let me come in before they opened to handle a return. It would have definitely made my day worse if I had to come back, and I am supremely grateful for their accommodations. Perhaps a small gesture to them but huge to me!

Grafton Ace has a good selection of products and the prices are okay.
The store is a LOT cleaner and more organized then I'm the past.
I have not needed to rent a tool recently so I will not review this department.

New Management is Horrible gentleman by the name of Mike proceeds to tell me that the sale price is for On-line only. Tried explaining and showing that website says buy now and pick-up. He says sorry that’s On-Line price only.

Call West Bend foe EGO Mower 2135SP Yepp we have it in stock. Price $599, I ask do you have one that is built. He replies no we do not we usually charge $20 but if you can wait a half hour come on in and pick it up.

So off to West Bend I go and I guess I will be shopping at Ace Hardware in West Bend from now on.

They have what you need for working on older home projects unlike big box stores which only carry standard, high moving inventory!

Had a helpful hardware man escorting me right to the items I needed!-try finding that at the local big box!-

Very helpful needed a 3 foot pvc pipe the gentleman went in the back and found a 4' piece in the scrap bin.