Grafton Ace Hardware
- 1818 Wisconsin Ave, Grafton, WI 53024
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Warranties Offered
About the Business
What people say about “Grafton Ace Hardware”?
{
"summary": "Customer feedback reveals a mixed sentiment towards the store, with positive experiences often highlighting the helpfulness and knowledge of the staff. Many customers appreciate the convenience of the local hardware store and commend the service they receive, particularly praising employees for their assistance in resolving issues. However, there are notable complaints regarding poor inventory management and rude customer service from certain employees, which detracts from the overall experience. Communication about pricing and order fulfillment has also been highlighted as problematic, leading some customers to consider shopping elsewhere. While the store offers a strong local presence, these inconsistent experiences significantly impact customer loyalty.",
"liked": [
"Support your local business! I went in there with intentions of replacing all items on my old grill and walked out with a new one within 10 minutes.",
"The knowledgeable staff are what makes a local hardware store work for the community.",
"Can't beat the convenience of a local hardware store. There is always someone available and knowledgeable to help out at this location.",
"Always helpful and knowledgeable staff. They also have tool rental.",
"Great people here. I got there too early but they let me come in before they opened to handle a return."
],
"disliked": [
"Poor job of updating inventory on their part.",
"An employee of this establishment was EXTREMELY rude to me.",
"They take too long. Took them almost two weeks to repair a screen door and window screen.",
"New Management
Recommended Reviews
I came in to purchase a French press coffee maker. I had checked on line for availability, two were listed for this store. When I got there, they didn't any. Poor job of updating inventory on their part.
River saved the day, offered to special order for me.
I pick it up Friday. River gets 5 stars, Ace gets 2.
Support your local business! I went in there with intentions of replacing all items on my old grill and walked out with a new one within 10 minutes thank you Jeff for making that happen so easily!
Picked up a EGO Power lawnmower on 5/4. Got home and setup the lawnmower only to find the battery charger was showing a red first light and the battery was not charging. Looked at the manual and the red light is supposed to signify that the battery is too hot or too cold. It is Wisconsin, but it was over 50 degrees. I brought it inside and let it sit on the charger for over an hour, still nothing. Did a little research online and found that sometimes the batteries need to be reset out of the box. Went through the reset procedure, still was not charging.
At this point I called Ace and told them that my battery was not charging on the lawnmower I had just purchased. They asked how long it had been charging, I told them it has been sitting on the charger for over an hour. The employee said he talked to the owner and suggested it takes longer than an hour and should be charged overnight (the manual says an hour for full charge). I told the employee the first red light on the charger was on. I told them what the manual said about this. Instead of pushing further, I told them I would wait and see what happens overnight.
The next day, battery is still not charging. Called and they said to bring in the mower so they can exchange it. I get to the store and the employee then tells me that I will not be exchanging for another lawnmower, but that the store owner wants to look at the battery and charger. Unfortunately for me, he had already left for the day.
At this point I'm upset. I waited at the store for the manager who had apparently just stepped out and would be back in 15 minutes. 30 minutes later the manager said this is the first they are hearing of the issue and that they have new employees who don't know the process. I got nowhere with the manager and they insisted it had to be looked at.
It is now 5/6, I call at 10:30 and they apparently had still not looked at the battery. I asked to talk to the owner. I am then told that the battery is bad and they will have a new battery waiting for me at the front register. I went in a picked up the battery. Not sure who I talked to, but he explained that he has experience with the batteries and that's why he needed to look at it to verify whether it was the battery or the charger. I took the new battery and left.
Three wasted days, when they could have just replaced the battery and charger when I called the day I picked up the machine or exchanged the entire lawnmower. They could have looked at it all they wanted at that point instead of wasting my time. Very frustrating and of course there was no apology for the inconvenience.
Quick follow-up. The new battery was fully charged in an hour.
137 locals recently requested a quote
- 1818 Wisconsin Ave, Grafton, WI 53024
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Warranties Offered
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