Foxworth-Galbraith Lumber & Building Materials - Alamogordo, NM
- 2318 N White Sands Blvd, Alamogordo, NM 88310
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Foxworth-Galbraith Lumber & Building Materials”?
Customer feedback indicates concerns regarding communication and service quality. Many customers reported difficulties in reaching the right representatives to resolve issues, leading to frustration. While some issues were eventually addressed, the initial lack of acknowledgment and follow-up left a negative impression. Additionally, product quality has been criticized, with some orders arriving damaged or not meeting expectations. Overall, there are significant areas for improvement in customer service and order fulfillment processes.
What Users Like The Most
- Once somebody called me back, we worked out possible corrections to the problem.
- Had a problem with a special order window and it took several messages with various employees to get a call back from somebody.
What Users Like The Least
- Half of them were bowed and/or crooked.
- I was told, 'No, it was a special order.'
Recommended Reviews
I recently ordered ten 1x4x8 cedar boards that I was going to put on a shed for trim. I had to use the Alamagodo store because the Ruidoso store is still closed due to recent flooding. These boards have regularly been in stock in Ruidoso, not so in Alamagordo. The cost per board was $8.65. The boards were wrapped together when I picked them up. When I started to use them, half of them were bowed and/or crooked. Today, I contacted the person who placed my order to express my displeasure. I asked if I could return some of the boards and I was told, "No, it was a special order." I have an account with this company and have made many purchases over the past couple of years, but this experience, although of minimal expense, has been extremely negative for me.
Wondered if this establishment cares about putting the customer first. Had a problem with a special order window and it took several messages with various employees to get a call back from somebody. All I wanted to know is that someone is working on the problem instead of taking messages and nobody letting me know whats going on/or not.
Once somebody called me back, we worked out possible corrections to the problem.. I think if somebody had at least acknowledged that if somebody had forwarded me to the correct person in the beginning, then things would have been a more favorable rating.
137 locals recently requested a quote
Company Locations
Branch Offices
- 2318 N White Sands Blvd, Alamogordo, NM 88310
- Commercial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Licensed & Insured
Frequently Asked Questions
1. Does the company offer free estimates?
No information found.
2. Are warranties offered by the company?
No information found.
3. Does the company offer senior discounts?
No information found.
4. How is the company overall rated?
No information found.
1. What services does the company offer?
Framing lumber, sheathing, composite, tile and metal roofing, drywall, trusses, wall panels, doors, windows, builders hardware.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
No information found.
4. Does the company offer eco-friendly accreditations?
No information found.
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