MGS Refrigeration Heating & Cooling

First time calling this company out for a pre-season inspection and everything went phenomenal! The HVAC Tech was very friendly, professional, and took the time to explain multiple parts within my unit. I will call them again in the future! Keep up the good work!

Nothing strikes panic in your heart more than your a/c dying in a 100° heatwave. But MGS Refrigeration Heating & Cooling actually answered the phone at 8 p.m. last night, and was here within 20 minutes. Larry was great, very friendly, and explained everything. I got the senior discount (they offer military discounts too). Guess it pays to be 63. Haha! $125.00 was reasonable and well-warranted for a late-night call. Thank you MGS.

Best HVAC guys in the area. I feel bad I do not remember the Tech’s name who came out, but great service!

The entire staff is professional, courteous and prompt. They did a very big job for me, lots of additional issues to install HVAC system in my home but handled it all without glitches at a fair, reasonable price. Most definitely recommend getting an estimate from them.

Had this company install a new HVAC unit in my house. The unit has worked perfectly but there was a couple of glitches. Gary the owner took care of the issues and his employees were courteous and professional. I am totally happy with the work they performed and look forward working with them for many years to come. You can't go wrong hiring this business.

It's great to have a service plan with MGS. Takes the worry of maintenance away. Also I was in a bind from a family situation, they went above and beyond to get an install done in a timely matter. Thank you!!

Benjamin and Jeremy both came up the mountain to our house east of Cloudcroft and worked on and fixed our gas furnace. Both are extremely knowledgeable and friendly and they're an asset to your company.

we want to let everyone know that MGS has been great helping us fine out the problem with our AC system they work with it until they got it working and then when it stop again they came back out with a hour of calling them after hours and worked again until they found out the problem and they where very friendly professional and hard workers we want to thank them again for taking care of getting our AC working we will call on you again if we have any kind of problems with our AC or Heating system thank you Mr and Mrs Stokes August 2023

Edit review: thank you so much for getting things handled and going far and beyond to make things right. I appricate everything. Everything is running great!!!!!!!! Got a plumber out on a Sat, which was unusual but they answered and came out said they would have to get back to me about parts and labor. Had to call Mon and they couldn't find paperwork. Had to call a couple off times to finally get a quote but didn't hear back. Finally called in Thur and was told the quote was mailed. This is Mon. Have not heard or received any mail, I have been 11 days without air,. Have a 5 year old and her mother with me, I am also aan 80 year old widow trying to keep a roof over our heads but not with service like this

Good luck finding a company that is more honest, trustworthy and reliable than MGS. Maybe there is a cheaper company in the area I honestly don't know. What I am convinced of is my money is well spent when I need to call them. Thank you MGS for providing great service and hiring great people. You continue to earn my trust and business.

My a/c unit was blowing hot air and I called for service and waited a week for them to send a technician to service the unit. While the tech was here he further damaged the unit to where the heater and thermostat no longer worked. They billed me for a service call and additional travel fee.
And wouldn't forgive the bill, even though they ruined the rest of the working part of the heater. I would not recommend this company to my worst enemy... And of course I will never use their services again.

If you need service done I would use this company and ask for Jacob. Very knowledgeable and professional. I will use them for all my AC needs in the future.

My A/C went out on a Friday evening, called and he was here within an hour. They went up, diagnosed, informed me what was wrong, went out got the part and repaired it. Not only repaired it but put in a part to prevent it from happening again, checked the rest of my AC to make sure everything else was working properly since they were up there, then explained it all to me and told me if anymore problems came up with that part within a certain amount of days they'd come out for free to look at it! That's good quality and peace of mind that they stand behind their work.

We had to wait several weeks to have two mini splits installed but we were using our existing system to stay cool! George gave us a bid and set up the installation, Timothy and Chris came out on Wednesday and installed both units! System works great! Thanks to Timothy, George, and Chris, very professional, very knowledgeable, and work well as a team!

George was our 1st contact and assured us that they would help my parents replace their old unit. With as busy as they've been, they were always quick to respond while we waited for the new unit to arrive. Tim & Tristen installed the new unit. They were thorough, personable, and professional. Couldn't have had a better experience! Thank you for your dedication!

Had a very informative young man initiate me into the arcane mysteries of swamp coolers as he did service and maintenance on my unit. Outstanding work ethic and very helpful.

Great local company! Our AC was blowing hot air when we came home on a Saturday afternoon over Memorial Day weekend. MGS took our call and had someone to our house in a little over an hour. The owner was the one who showed up, diagnosed our problem, and had a new capacitor installed in under an hour. He even took the time to explain to me what exactly went wrong and how to diagnose the unit if I have problems in the future. He was friendly and the price for the service was very fair. Considering it was a holiday weekend I was very impressed by the prompt service and would definitely recommend them to anyone.

My call was to have my thermostat repaired or replaced. The technician, Quinn, was very polite and professional. He explained their protocol of diagnosis first. The unit needed to be replaced. (It was fairly old) After installation, he explained how the new thermostat worked. Very, very professional and knowledgeable. Thank you

..On 2/2/2022 a service Tech who identified himself as Jacob trouble shot our heat/cool heat pump system due to the air handler not shutting off after heat setting reached and the heat pump shutting off.
When looking at our thermostat he said his company had found many of the same type & model to be defective.
Jacob found the system was low on freon and said he put a pound of freon into the system.
Jacob said he had a new thermostat and asked me if I wanted to have him change it out. When asked the cost he did not tell me how much the labor would be, but said he thought the thermostat would cost around $89.00.
I said we would hold off changing the thermostat to see if adding freon to the system would take care of the problem. Jacob said that it would be okay in that they guaranteed there work for 30 days.
We paid Jacob $126.25 for his service call, $40.00 of that for a pound of freon.
Jacob did not wait to see if the system would cycle properly and left our residence.
After Jacob left we still had the same problem, in that the air handler still did not shut off when cycling through.
I called MGS back and was told Jacob was unavailable and another Tech would be responding.
A person who said he was the shop foreman and I believe he said his name was Jeromy came to our home. Jeromy got into the air handler and checked voltage readings.
Jeromy said it was the thermostat that was bad and said it would cost $225.00 to replace it. I saw the model number of the thermostat Jeromy was going to install. I looked on the Home Depots’ web site and found one for $98.00. I told Jeromy I thought $225 was a little high, in that we had already paid his company $126 and did not want him to change our thermostat.
Jeromy appeared to become agitated and stormed off leaving our residence.
I purchased a new thermostat from Home Depot and had it installed in a little over 2 hours.
Jacob was very personable, but I believe he should have stayed to see if the problem was rectified. For what it is worth, Jeromy is not welcome to ever come to my home again. Gus Lind

Of course, if your air conditioner is going to fail, it's Friday evening. By Saturday morning our house was getting pretty unbearable. We made a call to MGS and Matthew showed up a couple of hours later; he did a great job of cleaning things out, topping up the refrigerant, and getting us up and running. Even with the call-out fee, we thought the price was very fair, and Matthew is calm, methodical, and efficient. We'll have no hesitation about calling MGS when we need HVAC work.

Capacitor went out on Saturday. I called at 8pm hoping someone could come as the temp rose in my home. Team showed up a half an hour later, fixed the problem, and checked to make sure everything worked. Super professional and courteous on Saturday at 9pm. Would call again in a heartbeat.

Such a great experience! Thank you. The technician who performed my HVAC maintenance check was very friendly and courteous. They were on time and seemed to be thorough. I could tell they really enjoy their job and the company they are working for. Very much appreciate your great service.

The technicians came out on a Friday evening because our A/C quit working. We appreciated it because it was 1 of our 100+ degree days. They did not leave until it was working again.

They installed new A/C unit in Dec 2019. Seven months later came back to repair indirect problem with duct work attachment to the new unit at no charge. They honored their warranty. They correctly diagnosed problems with the existing ductwork. George was especially friendly and helpful and professional.

Being new to Alamogordo we asked the owners of KOA Campground who they would recommend for service on an AC system. We could not be more pleased with their recommendation. Gary and his staff are so professional yet have that hometown friendliness and ethic we came to Alamogordo for. Their response time is top notch and we have complete confidence in their work and products. Their office staff make you feel important and appreciated. Thank you and we recommend this business without hesitation.

I called your company to get a bid on a heating and air-conditioning system. George came out to my house told me it would be a few days and I would have my bid. Two weeks later I got a bid for the wrong house. I sent a message and no one responded I walked into the company, talked to two young ladies at the desk and was guaranteed that somebody would get back to me, several weeks later no one has got back to me I would never recommend MGS to anyone.

Best quote, wicked fast Service all the way from the front desk, to George, to the installation experts on site. Best products and equipment, very clean and expeditious installation service. Would utilize MGS 100/100 times!

The 2 gentlemen that came out Thursday June 20th evening (6:20 p.m. ) were so outstanding on fixing my A/C. They were very friendly and made sure it was working properly. The brown hair, brown eyed man who drives a awesome truck, brought a new filter for me today. As they had told me when they left Thurs evening. They were very professional. I appreciate the service I received. If I ever have a need I will definitely be requesting those 2 men. Thank you so much!

Bought an expensive heat pump. It never worked, had a freon leak that was filled yearly on scheduled maintenance instead of being fixed while in warranty. Now that it's out of warranty, they want to charge me to find the leak. I've heard this same story about others who had same experience with this company.

I called them to come switch over my swamp cooler. Supposedly everything worked fine. Three weeks later it stopped working. Because it was over a month when I finally called I had to pay again. Turns out the float was broke. How did the technician not notice that the first time? I wasn't aware things could break in 3 weeks. The secretary tells me, "These things happen." Fine. Three weeks later it breaks again. Definitely not calling them ever again. I suggest you don't either! Trying to milk money by doing the bare minimum.

Do yourself a favor, Call them First!

We have had three different companies work on our AC unit. It would not work. In walks a MGS technician and less than an hour later the tech had it running like a champ. Will be my AC people from here on out. Thank you very much from Sleep Well.