Logo of MGS Refrigeration Heating & Cooling

MGS Refrigeration Heating & Cooling

  • 2749 N Florida Ave, Alamogordo, NM 88310
  • Commercial Roofing
  • Residential Roofing
  • Financing Available
  • Licensed & Insured
  • Locally Owned & Operated
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At MGS Refrigeration Heating & Cooling, we pride ourselves on our versatility and technical expertise, serving both residential and commercial clients in Alamogordo, New Mexico, and surrounding areas. Our comprehensive range of services includes roof gutter repair, roof leak repair, flat roofing, attic insulation, and TPO roof replacement. We are equipped to manage complex projects from start to finish, ensuring that every detail is meticulously handled. Our well-coordinated team is committed to delivering durable, high-quality results that provide long-term value. We understand the importance of organization and consistency in our work, allowing us to tackle even the most challenging projects with confidence. Whether you need a quick repair or a complete system overhaul, you can trust us to deliver exceptional results that meet your needs.

What people say about “MGS Refrigeration Heating & Cooling”?

{
"summary": "Customer feedback reveals a largely positive sentiment toward MGS Refrigeration Heating & Cooling, highlighting their professionalism, prompt service, and knowledgeable staff. Many customers appreciated the quick response times, often within hours, particularly during emergency situations, and praised the thoroughness of the technicians in diagnosing and fixing issues. However, a few negative reviews noted significant issues with service reliability and follow-through, including problems with estimates and additional charges, which raised concerns about transparency and communication. Overall, while most experiences were positive, the serious complaints indicate a need for MGS to improve communication and service consistency.",
"liked": [
"They did in one day what other companies haven't figured out over the course of several years.",
"MGS took our call and had someone to our house in a little over an hour.",
"The HVAC Tech was very friendly, professional, and took the time to explain multiple parts within my unit.",
"They went above and beyond to get an install done in a timely manner.",
"Great local company! The owner was the one who showed up, diagnosed our problem, and had a new capacitor installed in under an hour."
],
"disliked": [
"After spending a couple thousand, it was not fixed then they up charged several times.",
"While the tech was here he further damaged the unit to where the heater and thermostat no longer worked.",
"I had to call a couple of times to finally get a quote but

Recommended Reviews

Overall Company Rating
Good 4.3
Out of 34 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
James Joseph Mares
Jul 31, 2025

Dealt with other hvac companies in town but these guys are hands down, the most professional and knowledgeable people in the business. Shout out to Nate and Benjamin for going above and beyond to ensure my family was nice and cool. They did in one day what other companies haven't figured out over the course of several years. Highly recommend these pros.

Mountain Life
Jun 11, 2025

Got an estimate from jose, explained that I needed the system fixed for the summer heat and chose MGS. Needed everything fixed for the heater and air conditioner. We agreed on fixing it, the entire system. After spending a couple thousand, it was not fixed then they up charged several times on just trying to get the air conditioning up and running. Now it leaks through the roof and the pipes freeze when the unit is on. Making the house hot and not even livable in during the alamogordo heat.

They are not honest about their estimate or finish the work we agreed upon

Becareful, what we thought we agreed to on the estimated was completely different when they were paid for the work. They spent several days works on it and the problems just got worse. And continued to add charges. They left holes in the unit after work and mice got into it and further ruined it.

Jasmine Harris
Nov 27, 2024

Jeremy quickly repaired my furnace and had the part without a trip to the store! This will be my go to company for as long as I'm here.

Jose Mendoza
Aug 1, 2024

First time calling this company out for a pre-season inspection and everything went phenomenal! The HVAC Tech was very friendly, professional, and took the time to explain multiple parts within my unit. I will call them again in the future! Keep up the good work!

Carolyn Ross
Jun 13, 2024

Nothing strikes panic in your heart more than your a/c dying in a 100° heatwave. But MGS Refrigeration Heating & Cooling actually answered the phone at 8 p.m. last night, and was here within 20 minutes. Larry was great, very friendly, and explained everything. I got the senior discount (they offer military discounts too). Guess it pays to be 63. Haha! $125.00 was reasonable and well-warranted for a late-night call. Thank you MGS.

James Lashley
May 2, 2024

Best HVAC guys in the area. I feel bad I do not remember the Tech’s name who came out, but great service!

Linda Kempe
Dec 13, 2023

The entire staff is professional, courteous and prompt. They did a very big job for me, lots of additional issues to install HVAC system in my home but handled it all without glitches at a fair, reasonable price. Most definitely recommend getting an estimate from them.

John Simas
Oct 4, 2023

Had this company install a new HVAC unit in my house. The unit has worked perfectly but there was a couple of glitches. Gary the owner took care of the issues and his employees were courteous and professional. I am totally happy with the work they performed and look forward working with them for many years to come. You can't go wrong hiring this business.

Matt Jackson
Sep 27, 2023

It's great to have a service plan with MGS. Takes the worry of maintenance away. Also I was in a bind from a family situation, they went above and beyond to get an install done in a timely matter. Thank you!!

Kenny Berry
Sep 18, 2023

Benjamin and Jeremy both came up the mountain to our house east of Cloudcroft and worked on and fixed our gas furnace. Both are extremely knowledgeable and friendly and they're an asset to your company.

Melissa Stokes
Aug 19, 2023

we want to let everyone know that MGS has been great helping us fine out the problem with our AC system they work with it until they got it working and then when it stop again they came back out with a hour of calling them after hours and worked again until they found out the problem and they where very friendly professional and hard workers we want to thank them again for taking care of getting our AC working we will call on you again if we have any kind of problems with our AC or Heating system thank you Mr and Mrs Stokes August 2023

Doris Weese
Jul 17, 2023

Edit review: thank you so much for getting things handled and going far and beyond to make things right. I appricate everything. Everything is running great!!!!!!!! Got a plumber out on a Sat, which was unusual but they answered and came out said they would have to get back to me about parts and labor. Had to call Mon and they couldn't find paperwork. Had to call a couple off times to finally get a quote but didn't hear back. Finally called in Thur and was told the quote was mailed. This is Mon. Have not heard or received any mail, I have been 11 days without air,. Have a 5 year old and her mother with me, I am also aan 80 year old widow trying to keep a roof over our heads but not with service like this

jeff shock
May 24, 2023

Good luck finding a company that is more honest, trustworthy and reliable than MGS. Maybe there is a cheaper company in the area I honestly don't know. What I am convinced of is my money is well spent when I need to call them. Thank you MGS for providing great service and hiring great people. You continue to earn my trust and business.

Greg B
Oct 5, 2022

My a/c unit was blowing hot air and I called for service and waited a week for them to send a technician to service the unit. While the tech was here he further damaged the unit to where the heater and thermostat no longer worked. They billed me for a service call and additional travel fee.
And wouldn't forgive the bill, even though they ruined the rest of the working part of the heater. I would not recommend this company to my worst enemy... And of course I will never use their services again.

Jackson Grice
Sep 7, 2022

If you need service done I would use this company and ask for Jacob. Very knowledgeable and professional. I will use them for all my AC needs in the future.

Josh Gorder
Jul 23, 2022

My A/C went out on a Friday evening, called and he was here within an hour. They went up, diagnosed, informed me what was wrong, went out got the part and repaired it. Not only repaired it but put in a part to prevent it from happening again, checked the rest of my AC to make sure everything else was working properly since they were up there, then explained it all to me and told me if anymore problems came up with that part within a certain amount of days they'd come out for free to look at it! That's good quality and peace of mind that they stand behind their work.

Dale Burge
Jun 25, 2022

We had to wait several weeks to have two mini splits installed but we were using our existing system to stay cool! George gave us a bid and set up the installation, Timothy and Chris came out on Wednesday and installed both units! System works great! Thanks to Timothy, George, and Chris, very professional, very knowledgeable, and work well as a team!

Bea Bailey
Jun 23, 2022

George was our 1st contact and assured us that they would help my parents replace their old unit. With as busy as they've been, they were always quick to respond while we waited for the new unit to arrive. Tim & Tristen installed the new unit. They were thorough, personable, and professional. Couldn't have had a better experience! Thank you for your dedication!

An Gi
Jun 4, 2022

Had a very informative young man initiate me into the arcane mysteries of swamp coolers as he did service and maintenance on my unit. Outstanding work ethic and very helpful.

Bradford Waldie
May 29, 2022

Great local company! Our AC was blowing hot air when we came home on a Saturday afternoon over Memorial Day weekend. MGS took our call and had someone to our house in a little over an hour. The owner was the one who showed up, diagnosed our problem, and had a new capacitor installed in under an hour. He even took the time to explain to me what exactly went wrong and how to diagnose the unit if I have problems in the future. He was friendly and the price for the service was very fair. Considering it was a holiday weekend I was very impressed by the prompt service and would definitely recommend them to anyone.

Jacquelyn Flowers
Feb 9, 2022

My call was to have my thermostat repaired or replaced. The technician, Quinn, was very polite and professional. He explained their protocol of diagnosis first. The unit needed to be replaced. (It was fairly old) After installation, he explained how the new thermostat worked. Very, very professional and knowledgeable. Thank you

Gus Lind
Feb 3, 2022

..On 2/2/2022 a service Tech who identified himself as Jacob trouble shot our heat/cool heat pump system due to the air handler not shutting off after heat setting reached and the heat pump shutting off.
When looking at our thermostat he said his company had found many of the same type & model to be defective.
Jacob found the system was low on freon and said he put a pound of freon into the system.
Jacob said he had a new thermostat and asked me if I wanted to have him change it out. When asked the cost he did not tell me how much the labor would be, but said he thought the thermostat would cost around $89.00.
I said we would hold off changing the thermostat to see if adding freon to the system would take care of the problem. Jacob said that it would be okay in that they guaranteed there work for 30 days.
We paid Jacob $126.25 for his service call, $40.00 of that for a pound of freon.
Jacob did not wait to see if the system would cycle properly and left our residence.
After Jacob left we still had the same problem, in that the air handler still did not shut off when cycling through.
I called MGS back and was told Jacob was unavailable and another Tech would be responding.
A person who said he was the shop foreman and I believe he said his name was Jeromy came to our home. Jeromy got into the air handler and checked voltage readings.
Jeromy said it was the thermostat that was bad and said it would cost $225.00 to replace it. I saw the model number of the thermostat Jeromy was going to install. I looked on the Home Depots’ web site and found one for $98.00. I told Jeromy I thought $225 was a little high, in that we had already paid his company $126 and did not want him to change our thermostat.
Jeromy appeared to become agitated and stormed off leaving our residence.
I purchased a new thermostat from Home Depot and had it installed in a little over 2 hours.
Jacob was very personable, but I believe he should have stayed to see if the problem was rectified. For what it is worth, Jeromy is not welcome to ever come to my home again. Gus Lind

Catherine Tousey
Jul 22, 2021

Of course, if your air conditioner is going to fail, it's Friday evening. By Saturday morning our house was getting pretty unbearable. We made a call to MGS and Matthew showed up a couple of hours later; he did a great job of cleaning things out, topping up the refrigerant, and getting us up and running. Even with the call-out fee, we thought the price was very fair, and Matthew is calm, methodical, and efficient. We'll have no hesitation about calling MGS when we need HVAC work.

Bradley Allen
Jun 13, 2021

Capacitor went out on Saturday. I called at 8pm hoping someone could come as the temp rose in my home. Team showed up a half an hour later, fixed the problem, and checked to make sure everything worked. Super professional and courteous on Saturday at 9pm. Would call again in a heartbeat.

Eva Sunshine
May 24, 2021

Such a great experience! Thank you. The technician who performed my HVAC maintenance check was very friendly and courteous. They were on time and seemed to be thorough. I could tell they really enjoy their job and the company they are working for. Very much appreciate your great service.

Mary Ellen Keller
Aug 26, 2020

The technicians came out on a Friday evening because our A/C quit working. We appreciated it because it was 1 of our 100+ degree days. They did not leave until it was working again.

Scott Haese
Aug 11, 2020

They installed new A/C unit in Dec 2019. Seven months later came back to repair indirect problem with duct work attachment to the new unit at no charge. They honored their warranty. They correctly diagnosed problems with the existing ductwork. George was especially friendly and helpful and professional.

Katherine Keeney
Aug 5, 2020

Being new to Alamogordo we asked the owners of KOA Campground who they would recommend for service on an AC system. We could not be more pleased with their recommendation. Gary and his staff are so professional yet have that hometown friendliness and ethic we came to Alamogordo for. Their response time is top notch and we have complete confidence in their work and products. Their office staff make you feel important and appreciated. Thank you and we recommend this business without hesitation.

Peggy Haar
Jul 1, 2020

I called your company to get a bid on a heating and air-conditioning system. George came out to my house told me it would be a few days and I would have my bid. Two weeks later I got a bid for the wrong house. I sent a message and no one responded I walked into the company, talked to two young ladies at the desk and was guaranteed that somebody would get back to me, several weeks later no one has got back to me I would never recommend MGS to anyone.

Kenneth Durbin
Apr 5, 2020

Best quote, wicked fast Service all the way from the front desk, to George, to the installation experts on site. Best products and equipment, very clean and expeditious installation service. Would utilize MGS 100/100 times!

Denys Rashel
Jun 21, 2019

The 2 gentlemen that came out Thursday June 20th evening (6:20 p.m. ) were so outstanding on fixing my A/C. They were very friendly and made sure it was working properly. The brown hair, brown eyed man who drives a awesome truck, brought a new filter for me today. As they had told me when they left Thurs evening. They were very professional. I appreciate the service I received. If I ever have a need I will definitely be requesting those 2 men. Thank you so much!

roxanne montandon
Jun 15, 2019

Bought an expensive heat pump. It never worked, had a freon leak that was filled yearly on scheduled maintenance instead of being fixed while in warranty. Now that it's out of warranty, they want to charge me to find the leak. I've heard this same story about others who had same experience with this company.

Jasmine Bratton
Jun 21, 2018

I called them to come switch over my swamp cooler. Supposedly everything worked fine. Three weeks later it stopped working. Because it was over a month when I finally called I had to pay again. Turns out the float was broke. How did the technician not notice that the first time? I wasn't aware things could break in 3 weeks. The secretary tells me, "These things happen." Fine. Three weeks later it breaks again. Definitely not calling them ever again. I suggest you don't either! Trying to milk money by doing the bare minimum.

Javier Casillas
Apr 7, 2018

Do yourself a favor, Call them First!

We have had three different companies work on our AC unit. It would not work. In walks a MGS technician and less than an hour later the tech had it running like a champ. Will be my AC people from here on out. Thank you very much from Sleep Well.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 2749 N Florida Ave, Alamogordo, NM 88310
  • Commercial Roofing
  • Residential Roofing
  • Financing Available
  • Licensed & Insured
  • Locally Owned & Operated
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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