- 1275 W Houston Ave, Gilbert, AZ 85233
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
About the Business
What people say about “Five Guys Roofing”?
Customer reviews reflect a predominantly positive sentiment towards Five Guys Roofing, highlighting their effective communication, timely service, and professional team. Many customers appreciated the thoroughness of the estimates and the transparency throughout the project, with consistent updates and detailed documentation provided. While a few reviews noted some minor issues with billing communication, these did not overshadow the overall satisfaction with the quality of work and customer service. The company appears to excel in maintaining client relationships and ensuring a positive experience from start to finish.
What Users Like The Most
- Great customer service! Called them to take a look at my apartment they came out so quick.
- The finished roof looks amazing and the roofing team were courteous and completed our roof in one day.
- They were quick and efficient and so communicative with frequent updates and photos.
- I highly recommend Five Guys Roofing company. The follow through was flawless.
- Their transparency and willingness to answer all my questions gave me confidence in their abilities.
What Users Like The Least
- We were supposed to get photos and an explanation of what happened, but the first time we called, an invoice was sent without explanation.
- I had to call back and I got a call within a couple of days after waiting a week.
- Some communication delays occurred which caused minor frustrations regarding billing.
Recommended Reviews
They performed the work when scheduled. Billing and consultation, not so much. We were not in town when the work was done. We were supposed to get photos and an explanation of what happened. The first time we called, an invoice with a couple of pages of photos (without explanation) was sent. When I called back for an explanation, the person was 'on vacation' and someone would call me today or tomorrow. After a week, I had to call back and I got a call within a couple of days.
Once I got the explanation of the photos, I mailed the check, after receiving a 'gentle reminder' from accounts receivable. I responded about the 'gentle reminders' I had to give them.
FIVE GUYS ROOFING LLC, did an excellent & timely job of putting a new roof on our home in Globe, AZ. Their team worked & communication from appraisal through completion was outstanding.
We would like to thank our whole team: Keagan Rezek for Referral, Jay McEuen Acct Mgr & Appraisal, Roberto Acuna-Carona Production Coordinato, Joel Macias Project Manager, Hillary Ekstrom Accounts Receivable-Finance Department, Kaila Salazar Payroll Manager. Also appreciate their roofing workers.
Great customer service! Called them to take a look at my apartment they came out so quick had the please to have two nice techs come out named Tyrone and Cisco!! Will always call them if I need any roofing done
- 1275 W Houston Ave, Gilbert, AZ 85233
- Commercial Roofing
- Industrial Roofing
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated