- 2116 N Fountain Green Rd Unit B, Bel Air, MD 21015
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Excel Roofing”?
Customer sentiments towards Excel Roofing are predominantly positive, highlighting exceptional service, professionalism, and clear communication throughout the roofing process. Many customers praised the responsiveness and dedication of the staff, particularly in ensuring customer satisfaction and addressing concerns. The quality of the workmanship and the efficiency of the crew have also received commendations. However, a few negative reviews raise concerns about communication mishaps and issues with insurance claims, which could impact the overall experience for some clients.
What Users Like The Most
- Marie set up everything for me without a problem.
- The crew was fantastic. The roof looks amazing and after the job was completed the crew did a very thorough clean up.
- Outstanding service from start to finish! They provided clear communication, quality workmanship, and completed the project on time.
- I appreciate the constant communication, professionalism and efficiency as the project progressed.
- The customer care service for this company is outstanding.
What Users Like The Least
- When I spoke to Marie, I explained we had a previous contractor who was dragging their feet.
- They make false claims that repairs are covered by insurance when in fact they are not.
- Do not use this company. What a waste.
- I would rate 0 stars if I could.
- Then they contact you crying about a past due payment when no one has even contacted you in 8+ months.
Recommended Reviews
I recently had wind/hail damage to my roof. I honestly didn't know who to call because not all roofing companies are honest. I called Excel Roofing and spoke to Marie who was so kind to me. Marie set up everything for me without a problem. A gentleman by the name of Will came by and inspected the roof. Will explained everything to me plainly. What a Pro! And as for the work that was done by Excel? Well the work that they did on my roof of my home is AMAZING!! I am very PLEASED!! Thanks Will! Thanks Excel Roofing!!
I specifically picked this roofing company because of the reviews. When I spoke to Marie, the woman who answered the phone, I explained we had a previous contractor who was dragging their feet because they were hoping our insurance company would pay for a full roof replacement when all we had were missing shingles. I also explained it had been over 30 days and we just wanted the roof repaired and WE ALREADY HAD THE MONEY FROM ALLSTATE. Prior to the gentleman coming to the home, I also sent the estimate from Allstate that detailed the work that needed to be done per the roofing inspection Allstate performed.
The young man came out, flew his little drone, and said he would email the CONTRACT that night because it was easy work to do. I even let him know the shingles were no longer in production, but as long as they had a close match, we would be good. When he didn’t email that night, nor call or email the next day, I emailed Marie. The representative called this morning and said, “The reason why it took so long is because I wanted to look into you getting an appraisal.” When I inquired why do I need an appraisal, he stated, “Because you’re entitled to it per your insurance policy. If two appraisers agree on the value you can get a new roof. It can take 1-2 months though.” I then stated all we want is the roof to be repaired. He then stated, “I don’t think we will be able to do the repair PROPERLY.” Sir, if you cannot do a proper repair, why in the world would I want you to replace my roof???? Make it make sense. Then when I called the office and explained what just occurred over the phone, the whole tone was different from when I made the appointment.
My frustration with this entire situation is it was known ahead of time what was needed. There was ample time for the company to say they were not interested in doing the work because the $1,887 was not a great enough of a financial reward. I could have respected that. But to waste my time, take days to get back to us, just to say they can’t do the work properly but can do a full roof replacement is insane. What I also find interesting is “roof repair” is mentioned SIX TIMES under services offered. Now, we are back to square one. I get roof replacements are a great financial gain, but do not waste someone’s time when they tell you all they need is a repair and you know you have no intention on attempting to do the repair. Marie said the owner MAY call me. I’m not interested at this point, because I wouldn’t let them do the work now, even if it were for free. Integrity means a lot.
We regret nothing. We had to replace an aging roof and Excel was the perfect choice. The crew was fantastic. The roof looks amazing and after the job was completed the crew did a very thorough clean up.
Company Locations
Head Office
- 2116 N Fountain Green Rd Unit B, Bel Air, MD 21015
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Excel Roofing offers free project estimates.
2. Are warranties offered by the company?
Yes, Excel Roofing offers warranties on their roofing systems.
3. Does the company offer senior discounts?
No, Excel Roofing does not offer senior discounts.
4. How is the company overall rated?
4.9 out of 5 based on 143 reviews.
1. What services does the company offer?
Roof Maintenance, Roof Waterproofing, Roof Water Damage Repair, Roof Cleaning, Tar and Gravel Roofing, Tile Roofing, Attic inspection, Soffit Repair, Green Roof Repair.
2. Are there any services the company does not offer?
No information found.
3. Does the company offer emergency services?
No, Excel Roofing does not offer emergency services.
4. Does the company offer eco-friendly accreditations?
No, Excel Roofing does not offer eco-friendly accreditations.