Dick's Heating & Air Conditioning

Dick’s is our go to for heating and air conditioning maintenance and repair. Reliable, knowledgeable, and reasonably priced. Doesn’t get better than that!

The service tech was great and the work performed was satisfactory. My issue was with the billing department. I told the technician that the invoice needs to go to the home owner’s new address/email (I am the property manager). They only sent the invoice in the form of a letter, which was not received by the owners or me as the property is a rental, so it did not go to the home owner’s new address/email. Afterwards I got a letter in the mail from a collections agency, to my personal address not the owners address. You’d think that in this day and age I would’ve received an email or a phone call before getting sent to collections. The bill would have been immediately taken care of if it was received, as it was immediately taken care of when I received it from the collections agency.

They took care of our fan issue and then spent a little extra time checking out all of our heat pumps. I was quite pleased!

Dicks Heating in my opinion is 'Customer Service' at its best. We used them for a furnace fix through our home and appliance warranty at the time. After their visit they offered a yearly maintenance plan which was reasonably priced and after so many years of paying for this service, they said they would come check the furnace out free of charge for the continued life of that furnace and replace (at our cost and purchase) new filters. They kept their word. For a number of years, they continued with that yearly visit until we sold out property and moved. When I rang to inform that they we no longer needed them to keep to the yearly commitment they made, they told me that when we purchased a new property, as long as it was in their area, that they would commit to continuing to service our new furnace (for its life) free of charge again. This company is professionalism at its best as they are about the only company that we have dealt with that put the customer first and foremost. Kudos to them!

Dustin was very helpful, knowledgeable and quick to get the work done. So glad he could help us with our pack rat dryer issue.

One star is pushing it. Do not I repeat do not do business with these scammers. Our air conditioner wasn’t working and we called Dick’s. It took them over two weeks to come out and we were told we needed a new system inside and out to the tune of $12,500. This is a 91-year-old woman’s home that is 20 years old. We called Climatek heating and air. They came out three days later, changed three capacitors, added a little bit of coolant and washed the coils. And we were up and running. I told him about the quote we had gotten from Dick’s. Instead of badmouthing a company that absolutely deserves it. He simply said, I have to be able to sleep at night. After speaking to a friend who works in another city in HVAC, he explained that they get huge bonuses for selling new systems, So the industry is ripe with scammers. Shame on you, Dick’s heating and air for trying to scam a 91 year-old woman!

I can’t say enough good things about this company! Their entire staff went out of their way to help me acquire a part that I needed in a pinch, even going so far as to fabricate it for me the same day. They absolutely went above and beyond, and I will definitely be using them for any HVAC work in the area. Thanks again!

I used annual leave to take time off of work and commute back to my house to meet the technician. 15 minutes before the appointment they said they can’t make it. Cost me about $150 in time. Then they said it was an emergency - that’s fine those things happen. But when I pressed them how long the knew about this emergency they demurred, and stated they couldn’t find my phone number. Lame.

Exceptionally Satisfied!
Mr. Martinez and his assistant swiftly repaired our heater in just one visit. We're genuinely grateful . Their professionalism and consideration were unmatched, and they diligently addressed all our queries. Thanks to their expertise, we'll be cozy and warm tonight. Kudos to the team!

Service was great! Came within a few hours of calling even on a Sunday. We appreciate the prompt and excellent service.

Such awesome response time. Informed us he’d have to come back the next day and took care of the problem. I appreciate a business that does what they say they’ll do!

Dick's Heating and Air Conditioning did a thorough and complete job putting our Air conditioner in. They did it in one day. The technicians were friendly and very awesome. The Air conditioner is so nice and quiet and cools the house very well. We didn't have to wait long to the install either, that was so awesome. Thank you very much! LouAnn Pierce

Great crew that works together.
Took the old system out and the new one was operable by mid day.
I would recommend Dick's Heating & Air Conditioning. I've used them for over 20 years.

Excellent job with obvious customer service in mind. They installed a new electrical panel and element in my water heater. 2 months later the 2nd panel also failed. They only charged me for parts for the 2nd panel and installed it immediately. Fair prices and timely service. I will be returning to Dick’s Heating for all future needs and it will be a bonus to work with Bob again.

We have our system for 14 years now and have it checked regularly.
Dicks Heating and Air Conditioning has always had the best people working for them. Knowledgeable and very courteous.

Called on a Sunday for emergency service, was told if I could wait until Monday I wouldn’t have to pay the time and a half for weekend work. When I spoke to them on Monday morning they couldn’t fit me into their schedule until the following Monday! Clearly their on call technician just wanted to go sledding with his kids.

Our service technician was amazing. He not only solved our problem but was more than willing to explain what he did and why. We got an education and amazing service. Thank you!

Excellent Job.
Would highly recommend them to anyone wanting new HVAC . Or even maintaining their old system.
Our HVAC is Excellent. Didn't realize how bad the old one was til we replaced it.!

The outside unit system stopped cooling on a late Friday afternoon - right as the forecast was predicting 100+ degree weather and just before company was to arrive. Thankfully I was able to get a Saturday appointment. I knew it was going to cost a bit more but I also knew it would be worth the money to get it fixed. The repair person arrived on time, diagnosed the problem, had the part and made the repair. Thank you for your reliable, timely service!

The technician was very friendly and competent. The repairs were handled in a very professional manner. He arrived on time for my scheduled appointment. My concerns were all addressed. I would highly recommend Dick’s Heating & Air Conditioning.

UPDATE: if you call a business to complain that the bill was twice what they told you it would be over the phone and they tell you that’s what they’re charging and there’s nothing you can do about it, that basically means ‘go f yourself’. I find it amusing that they are exercising their right to refuse me service when they are the last business I would ever call. I recommend Central WA Heating to everyone I talk to. They charge reasonable amounts and do great work, without the absolute disrespect and unprofessionalism I received from Dick’s which, by the way, is aptly named. I tell everyone I know not to use Dick’s and recommend every one do the same.

UPDATE: they basically said go f yourself we’ll overcharge you more than twice what we said we would and there is nothing you can do about it. Well I am not being ripped off and didn’t pay. They sent me to collection, and I disputed the charge. And now I’ve been served for a lawsuit. OVER LESS THAN $300. I will gladly pay a lawyer more than that to stop these unethical vultures from ripping people off.

Service was good and service person friendly and efficient. However, price was more than they quoted me when I called to schedule and they added a 'travel and van fee'. Really? Is this not a cost of doing business? They are already charging $105 an hour for service. Then when I called to pay, informed me they would charge a 3% fee for paying with a card. It's 2021 and everyone pays with a card. Was informed I could bring cash to their office or send a check like its 1999. Ridiculous! I will be taking my business elsewhere in the future, and recommend you do the same.

If they gave hero awards for ac service, Dick’s would win hands down! My ac went out the middle of June, after being repaired by another company in town, who assured me it was in perfect working order. This other company had to have my fan motor rebuilt, which took over a week, because it was too old and not made any more, so would not have a warranty. The day after they installed this wonderful rebuilt motor, my system began arcing, sparking and shut down. I called Dick’s - the tech came on the hottest day of our record heat - bless his heart he found my rebuilt motor was wound backwards! - had one IN HIS VAN - replaced it, got my system going - I was so worried he would have heat stroke! I gave him Gatorade, a cooling towel - he was patient, kind, never lost his professional attitude or temper - he was a rockstar! The first company charged me over $900 - Dick’s? $300! Guess who my new HVAC people are! From the initial call to when I paid my bill they were so kind, so caring, so easy to work with. Please choose Dick’s Heating & Air Conditioning!

They were out to our home on 12-3 to give us an estimate on a new heat pump. After checking the unit it was discovered that we didn’t need a new heat pump after all. We have had other companies out to our home and they just wanted to sell new units. I will refer this company to all of my neighbors, friends, and family. Thank You

I called them regarding my A/C not working. I also e-mailed them from their web site. I told the person, who informed me she was new, this is an emergency since I have guests coming in tomorrow. She never called me back, never answered my e-mail or text. When I called, she told me to call someone else, they are unable to handle this repair. They installed my furnace & A/C when I built the house new.
I don't recommend this company, don't use them.

Edwardo came out and checked out system. He changed our old filter for a new one and was very nice! Will def use them again!

Dick’s has always done a great job whenever we’ve needed service. They have been able to come the same day and are on time.

Tech came out checked system found an old filter that had been pushed into the air intake removed it because it was restricting the airflow said everything else was great system is working awesome. The office staff was incredibly! I have never been reminded about a service call before great to have someone touch bases before appointment!

Guy came out on time fixed everything in15 min not sure if it's a great value yet haven't seen bill yet

Speedy, professional and always customer friendly! Thank you. * A recent replacement of a part that had arched prevented a serious explosion - yikes! We were thankful for your expertise and detective work. Thanks you, yet again!

I really appreciate the great service!!!!!
Oscar was so helpful and answered my questions.
I was so glad that he got things handled quickly and now it is working just fine!!!!
Thanks so much!!!!!!

Above and beyond service call. All I had was a piece of paper blowing around in my HVAC fan compartment. The entire HVAC system was checked for issues. A few minor issues were adjusted to prevent issues down the road. Even tough it was only a minor issue.....Piece of mind was brought back to all that live in the home.

We love these guys. We have used them for years. It's actually like they're part of the family. I would recommend them hands down every time.

Oscar came out same.day. not only diagnosed the issue but offered a better solution than we expected. The entire staff from office to owner are professional, friendly and knowledgeable. Thanks for the great job.

The technician was friendly, knowledgeable and on time. He was able to answer all of my questions (I had tons of them as a new home owner) and also let me know when to change my filters and that I could purchase them through Dick’s Heating and Air Conditioning. Should anything arise in the future I will definitely be calling Dick’s first!

Great group of people to work with. Very friendly over the phone. Always quick to get out to the site to take care of any issues. I recommend Dick’s heating for new service or maintenance.

Best of the best, they came and got the work done quickly and the tech was very helpful, answering any questions we had.

From start of service call to when tech arrived, the process was fast, efficient, and professional! Would highly recommend for your HVAC needs. Easy to contact, and their price for a service call was reasonable in my opinion considering it was a holiday that they came out on.

The crew was very experienced and knew what they were doing, also helped find other issues to solve problems with our old system, very pleased and were very friendly

These guys are great! I got several bids from other companies, and these guys found problems I didn't know about
They found a broken line when the 2 other companies missed it. I feel they did a more thorough inspection and made sure my system was functioning correctly and at it's full, efficient capacity

Love these guys! Ken is a man of integrity and runs his business the same way. I would recommend Dick's Heating to anyone.