Builders FirstSource - Santa Fe, NM

Good 4.4 (7 reviews)

1137 Siler Rd, Santa Fe, NM 87505
Commercial Roofing
Industrial Roofing
Residential Roofing
24/7 Emergency Repairs
Licensed & Insured

Website www.bldr.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Builders FirstSource, we pride ourselves on our versatility and technical expertise, serving both residential and commercial clients in Santa Fe and the surrounding areas. Our comprehensive range of services includes roof installation, roof deck repair, waterproofing, and attic insulation, ensuring that we can manage complex projects from start to finish. Whether you need a new roof or specialized repairs, our well-coordinated team is equipped to deliver durable, high-quality results tailored to your needs. Our commitment to organization and attention to detail sets us apart. We understand the importance of consistency in our work, and we strive to provide long-term value for every client. From green roof repairs to tar and gravel roofing, we approach each project with a focus on thorough execution, ensuring that every aspect is handled with care and precision. At Builders FirstSource, we are dedicated to making your vision a reality, one project at a time.

What people say about “Builders FirstSource”?

Customer feedback is predominantly positive, with many praising the helpfulness and professionalism of the staff at Builders FirstSource. Reviews highlight the efficient delivery service and knowledgeable assistance provided during the purchasing process. Customers appreciate the friendly interactions and the company's willingness to go above and beyond, such as offering items at no charge. However, there are significant concerns regarding customer service experiences, particularly in relation to one negative review that describes rude behavior and difficulties in obtaining refunds. This contrast suggests a need for improvement in service consistency.

What Users Like The Most

All phases of the job went perfectly, on schedule and for a fair price.
The delivery team out of Albuquerque were so professional and knowledgeable.
Extremely knowledgeable and patient staff.
They found one that was a bit twisted, but in otherwise good shape and let me have it. No charge because it wasn't perfect.
Customer service was great and ordering was easy.

What Users Like The Least

The guy who helped us was extremely rude and didn't want to give us back our refund.
Ralph and some of the other employees gave us the run around and wouldn't help us when we arrived.
We sat and waited nearly an hour, watching others get help first.

Services: Roof Installation Roof Deck Repair Roof Waterproofing Roof Water Damage Repair Tar and Gravel Roofing Attic Insulation Shed Roof Repair Green Roof Repair

Recommended Reviews

Overall Company Rating

Good 4.4

Out of 7 reviews

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John Seidel

Google review

Apr 20, 2024

Juan Martinez at Builders First Source recommended Carlos Garcia of Solo Construction to rebuild my aged wooden deck with their Trek synthetic materials. All phases of the job went perfectly, on schedule and for a fair price … looks beautiful …. 100% satisfied

Paulette Woodall

Google review

Feb 5, 2024

Fantastic Company. Julian helped me pick out a new fridge to replace my old fridge and I was unsure of the specfications and he explained it to me and the fridge fits perfect! The delivery team out of Albuquerque were so professional and knowledgable. They set up the fridge for me and explained everything. They were wonderful. I would give 10 stars if I could. I will be buying from this company again.

A C

Google review

Mar 1, 2021

We used Builders FirstSource engineers to help us design our roof trusses for our garage addition. Extremely knowledgeable and patient staff. Would highly recommend!

Anne Unknown

Google review

Sep 11, 2020

We needed several materials for a home edition some of which included 7 2x12-20 boards, insulation, etc. Not only did we have the wrong items delivdered to the house. The guy who helped us Ralph, was extremely rude and didn't want to give us back our refund. Finally after several threats to call the BBB he did. We then tried to forgive them and reorder some of the materials but Ralph and some of the other employees gave us the run around and wouldn't help us when we arrived at the establishment. We sat and waited nearly an hour, watching others get help first. I would not recommend buying materials from here.

Stephen McConnell

Google review

Jul 27, 2020

This is the friendliest and most helpful group of people I've ever encountered. I needed a pressure treated post for our gate keypad. They found one that was a bit twisted, but in otherwise good shape and let me have it. No charge because it wasn't perfect. When I needed some pallets, they rounded up a bunch of them and helped me load them. Again, no charge. I'll give them all of my lumber business. Hands down they're the best!

Dale Eli “Elias” Martinez

Google review

Jun 13, 2020

Im considered a yard forman but never complained about it and I'm still the lowest paid person on the yard! Daily! This is lousy

Bless As You Go

Google review

Jul 30, 2017

Probuild is awesome. they carry sometimes hard to find items and delivery is free. Customer service was great and ordering was easy. So glad they are in Santa Fe!

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