Builders FirstSource

Horrible customer service with zero follow-up and incompetent, unprofessional behavior, particularly if you are unfortunate to get sales rep Maison Murch. She may respond initially to inquiries but, no matter how polite and patient you are, she eventually fails to follow up, dodges emails and phone calls, hanging up on you or even to the point of faking an accent to suddenly pretend it isn't her on the phone, despite having already identified herself as such. Such bizarre game-playing behavior has no place in a professional business. Management is also unresponsive to complaints. Good luck if you have any questions or issues whatsoever. Don't waste your time or money.

No longer open to the public. The retail location has moved to the alliance building behind maverick gas station on Glasford hill road pv

I've been here several times and they rarely have the parts I need, their hours of operation are atrocious but I kept trying to give them a chance to support a newer business. I bought 2 brass fittings here yesterday, threw away the receipt thinking I had what I needed. Figured out it didn't fit so I went back today to exchange for the right brass fittings and they told me no exchange without a receipt. So I'm out a few bucks on some brass fittings that I don't need and I'm heading to Home Depot that will exchange anything for store credit. This place is not worth the wasted time or weird exchange policies, I won't be back.

Fairly new window screen (3 yrs) needed rescreening as screen had separated from frame due to poor splining. Tear was about 6” long. Brought screen in, was quoted $26 for repair & work was done in about 4 hrs. Price was fair, service was outstanding (thank you Harley) and work was completed much faster than quoted. What more could a customer ask for?!? This is my second positive experience with Alliance Home Improvement within the past month. Previously I visited the store to buy screws needed for mounting cabinets in laundry room. The selection was huge & frankly intimidating BUT thankfully Jerry was there & found all the sizes & types I needed with ease. Thank you Jerry!
While I’m not a huge fan of how the store has been recently reconfigured, I do appreciate the GREAT customer service I’ve recently received & also appreciate the store’s proximity to my home.

I did take my screen to another business before going to Alliance Home Center and was sadly treated with disrespect and was quoted an insulting price. Will never shop there again but that experience made me appreciate Alliance Home Center even more. Thank you.

I've spent alot here. I'm a contractor and the location seemed convenient enough, but the service just isn't there and the return policy isn't flexible enough, especially considering that everything is way overpriced and they did away with using phone numbers to store my purchase history. I recommend driving another 4 minutes to PV home depot

Loved this store when it first opened. It had a little bit of everything.

I miss the variety including the plants, home decor, soaps etc.

Wow, what a great place to find everything you need for a BIG project or a DIY. The show room they are building out is absolutely AMAZING and the staff was welcoming and very helpful

Tell us you're not interested in selling anything without telling us you're not interested in selling anything.
I was happy when Alliance opened, offering another local supplier of home improvement and repair parts, including a lot of items not found in other stores in the area.
Unfortunately Alliance seems to have decided selling is overrated. They gutted half the store and discontinued those unique items in favor of overpriced fluff and a lot of empty space.
Since our local Ace Hardware recently did the same I was forced to visit Alliance for some things I needed. I only found one that wasn't quite the right size but likely would have worked, but that "no sale" philosophy apparently exists throughout the staff. There was no one at the register, and I only saw what I thought were two customers leaving the store engaged in conversation. As it turns out one of them was the cashier, but instead of returning to the register after her social break she decided to look busy by "cleaning" one of the other register stations.
Needless to say I left with my hands as empty as the store and will not be returning.
It's a sad state when Lowes and Home Depot are the best choices for home improvement and repair, and a lot more affordable. $90 for a 6' project board? No thanks.
UPDATE: One year later and they are out of business. What a shock.

This place is a bit expensive. But the staff is very friendly and helpful and I go there for wood all the time

The people at Alliance are wonderful,unlike home depot where you can wonder the aisles for hours with out any help, you can't get halfway thru the store before you've encountered 3 or 4 Alliance employees asking how they can help you!
What a refreshing business model, and no self checkout, gotta love that!

Sign up for their rewards program. They recently changed the layout of store. ALL employees are so helpful, EVERY time I come in. Great local hardware store.

You'll have the experience you expect.
Everyone there is friendly and helpful.
I almost always find what I need. They are my go-to source for hardware supplies.

Steve and Zack were very helpful with my plumbing issues. Took the time to help try and sort it out for me. Great place!

Really like this place compared to Lowe's and Home Depot. Prices are a bit higher but selections (especially tools) are better. Hope they have more customers since Builder's Source bought them. Like most places, they are short of help.

I love this store and the very helpful employees. Every time I go there, I'm offered help as soon as I walk in the door and everyone is so friendly! I'm a regular customer and will continue to patronize this store.

The staff at this place is amazing!!! We recently ordered some tools from them and the process was very simple. They have a wonderful selection of almost anything you need to be able to repair, build, or decorate your home. They also have great fence products to secure your investments and they offer installation of their materials by Davis fence company. We just can not say enough good about this store and their staff

Wonderful employees who were very friendly.
There are so many different things in this store- like True Value and Ace.

Terrific staff, very helpful, a little pricey, but for me very convienant. My only criticism is that they close very early forcing me to drive further if I need something after 6pm.

Amazing shop with Amazing service! Not only were they willing to look at a project I had going. LOUIS helped me find all the hardware and tools needed to finish the job. Great people and Amazing work environment. 3 thumbs up haha

The customer service is outstanding! Sue was one of our cashiers/mgr! At any given point there is an employee ready to help you find what you need. Very clean & very well organized store. Well found what I came for & then some. Wonderful Christmas sale~ Thank you! Oh! I also picked up my favorite candy!

My favorite home improvement store to shop. Hands down the most helpful and friendly out of the few in town.

Very friendly and helpful to shop here. I signed up for their rewards program and received a 10$ off 50$ coupon and I used their EV chargers while I was shopping.

It's like a giant Ace hardware you can get all the stuff that the big box stores don't carry there

Just bought a few Painting supplies, this one of my favorite stores to shop at.. and it's becoming Contractor Friendly, the Staff I s First Class and easy-going

Walked in here for the first time today - and I will definitely be back! Great staff, good selection, a lot of variety, and super clean - and, lots of decor stuff that I wasn't expecting.

If you're looking for a very specific / obscure item, you might not find it here, but it looks to me that most everything that you might need for home improvement is probably here.

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Update:
Still a great store - but if you wander towards decor and such be warned it's dangerous... Such cute stuff! Lol. I can never resist.

Also, their "build a pergola in an hour" is amazing! Can't wait to put one up at our new house this summer.

This is much closer to home and will be my new toy store. Wide choice of items. Clean. Friendly, helpful people. Went and picked some tools. Great selection.