- 475 W Broadway, Jackson, WY 83001
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured
About the Business
What people say about “Ace Hardware”?
Customer reviews reflect a mixed sentiment towards this hardware store, with both significant praise and strong criticism. Many customers highlight the exceptional service and helpfulness of the staff, often mentioning their knowledge and willingness to assist. However, there are serious complaints regarding rude behavior from some employees and inconvenient return policies, which have negatively impacted the overall experience for certain customers. Communication and delivery of service appear to be areas of strength, yet the presence of rude interactions mars the otherwise positive perception.
What Users Like The Most
- Kudos to Danny for exceptional customer service! I came in needing to extract a bolt from my camera equipment.
- Super helpful and friendly Staff. They were very knowledgeable with my questions and had great inventory for what I needed.
- I LOVE the employees at Ace Jackson! They are always helpful and nice.
- Outstanding! Ace IS the place with the helpful hardware folks. The staff is super knowledgeable and always friendly.
- Thanks for going WAY above and beyond in helping me solve a minor plumbing problem today.
What Users Like The Least
- An older guy with a short grey beard that works here was very rude.
- BUYER BEWARE!!!! they sell garbage and you can only return to the exact store you bought it from.
- Never has what I come in looking for, overpriced parts, and always cramped hectic and busy.
Recommended Reviews
An older guy with a short grey beard that works here was very rude. He walks by me, i ask him "how you doing" and get told "get out of my ear". Not sure how or why you guys hired him but it has poorly reflected on your company as a whole. I will not do anymore buisness with ace.
BUYER BEWARE!!!! they sell garbage and you can only return to the exact store you bought it from. How inconvenient when traveling. We had to take 2.5 hours out of our last day on vacation to drive and retun a broken heater with a busted button and wouldnt stay on just for the manager Woogie to try and act hard and a fool like I wanted an exchange. Run for the hills if you can and I mean literally.
Kudos to Danny for exceptional customer service! I came in needing to extract a bolt from my camera equipment. Danny helped me find the right tools and let me use the vice in the back.
Company Locations
Branch Offices
- 475 W Broadway, Jackson, WY 83001
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Licensed & Insured