- 2607 Harrison Ave, Butte, MT 59701
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Metal Roof
About the Business
What people say about “Ace Hardware”?
Customer feedback reveals a mixed sentiment regarding service at the store. While many reviews highlight positive experiences with helpful and friendly staff, there are significant complaints about poor customer service and negative interactions. Some customers reported feeling ignored or unacknowledged by employees, while others had distressing experiences related to accusations of theft. Communication appears to be inconsistent, with some reporting excellent service and others encountering unhelpful staff. Delivery and product availability received varied feedback, aligning with the overall mixed experience.
What Users Like The Most
- Loved this place...well stocked, adorable things for Christmas...clean...personable employees...thank you for a nice shopping experience on a very bad day!
- The Butte Ace Staff is incredible !! Always so enthusiastic, extremely knowledgeable and each staff member welcomes you with a smile.
- This is the best hardware store. They have everything at a reasonable rate and the staff are nice and knowledgeable.
- Went and got gift cards for Xmas and go there from time to time for house stuff when the local lumber yard doesn't have what I need.
- The staff is always so helpful, professional and friendly! They have a great selection of anything you can need for around the house.
What Users Like The Least
- Terrible service. Every employee was stocking shelves and didn’t even acknowledge me.
Recommended Reviews
I wanted to exchange my propane tank because the valve on the bottle was leaking. I explained to this guy that I had already done the dishwasher and water bubble test through the whole system and nothing was the problem except for the tank itself. He then asked me and tries to mansplain to me like I don’t know what I’m talking about when it comes to propane, “did you do the bubble test?” And when I repeat myself to tell him, that’s what I just said, he shrugs his shoulders and said oh I don’t know what to do and I said well do you have an exchange program here? Can’t you just exchange the bottle and he’s like well then you’re gonna lose all the propane. I really don’t care about that but he refused to help me and sends me to PSI instead which completely wasted my time and was going to cost me $75 to fix it at PSI INSTEAD of just the cheaper cost to do the exchange. Can a woman go to a hardware without being treated this way? PLEASE
Terrible service. Every employee was stocking shelves and didn’t even acknowledge me. What happened to “the helpful hardware man”? I finally had to go to a register, but the cashier couldn’t help. She tracked someone down who not only wasn’t helpful, but he walked away from me and went back to stocking shelves. I’ve never seen such poor service at an Ace Hardware. I walked out without getting what I needed because I couldn’t find it on my own. Very disappointing.
Fantastic experience in the paint department. Would’ve done 5 stars but the cost, phew through the roof! Little can of paint $40. Little high priced I’d say.
Company Locations
Branch Offices
- 2607 Harrison Ave, Butte, MT 59701
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Free Estimates
- Metal Roof