ABC Supply Co. Inc. - Charleston, WV

Good 2.8 (8 reviews)

1430 Pennsylvania Ave, Charleston, WV 25302
Commercial Roofing
Industrial Roofing
Residential Roofing
24/7 Emergency Repairs
Free Estimates

Website www.abcsupply.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At ABC Supply Co. Inc., we pride ourselves on our technical expertise and versatility in handling a wide range of projects. Located at 1430 Pennsylvania Ave in Charleston, West Virginia, we specialize in roofing solutions, including skylight installation and repair, gutter repair, and rubber roofing. Our comprehensive approach ensures that we can manage both residential and commercial projects from start to finish, delivering durable results tailored to your needs. Our commitment to organization and attention to detail sets us apart in the industry. We understand the complexities involved in construction and repair work, and our well-coordinated team is dedicated to providing high-quality outcomes that offer long-term value. Whether addressing water damage or installing new roofing systems, we ensure that every aspect of the project is executed with precision.

What people say about “ABC Supply Co. Inc.”?

Customer feedback reflects significant concerns about service quality and professionalism at this branch, with multiple reviews highlighting severe issues such as disrespectful behavior from delivery personnel and poor communication regarding orders. While some customers praised the friendly staff and efficient service during in-store visits, others reported frustrating experiences with order fulfillment and lack of follow-up. The inconsistency in experiences suggests that while there are positive aspects, serious shortcomings in customer service cannot be overlooked. Overall, customers are advised to approach with caution based on mixed reviews.

What Users Like The Most

Staff is awesome .. I'm there picking up supplies a lot and rarely do I have to wait longer than 10 to 15 minutes.
ABC supply is my favorite! Always well stocked and friendly service!
Nice people. Get you in and out.
The people here are nice and knowledgeable, if they don't have what you need they will try hard to find it for you.

What Users Like The Least

The delivery driver peed in front of our house. It was very disrespectful and disgusting.
They refuse to take them back because they were a special order.
Terrible customer service, said they didn't have any record of me asking for a quote.
This branch has a lot to learn in many areas of professionalism.

Services: Roof Skylight Installation Roof Skylight Repair Roof Gutter Repair Roof Water Damage Repair Rubber Roofing

Recommended Reviews

Overall Company Rating

Average 2.8

Out of 8 reviews

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Katelyn T.

Google review

Jun 20, 2025

I didn't purchase anything from the company a neighbor did. When the delivery driver stopped to unload, he peed in front of our house. Mind you, we are in the city with houses everywhere. My children were also looking out the window wanting to watch the forklift unload the delivery. I had to distract them so they didn't see. It was very disrespectful and disgusting.

Jeff Stanley

Google review

Mar 16, 2021

Staff is awesome .. I'm there picking up supplies alot and rarely do I have to wait longer than 10 to 15 minutes and very rarely is my order messed up

Rick Mullins

Google review

Oct 25, 2020

ABC supply is my favorite! Always well stocked and friendly service! This last time, not so friendly, they asked me to leave the show room, stand on the parking lot, look up on the dock and give my order! I glad it was not raining or snowing! It is not nice to make your paying customers, stand outside like animals! Not good!

Anthony Sigman

Google review

Aug 26, 2019

Placed an order for shutters here and gave an exact number of shutters needed. The guy never asks or mentions that they are sold in pairs but goes ahead and places an order. After paying I find that I have twice as many as needed and they refuse to take them back because they were a special order. They really can’t get rid of 11 pairs of black solid panel shutters? Every trip up here while replacing my siding I watched the employees crushing and slinging the boxes around like they don’t care. Find somewhere else to do business if you can.

Matthew Raines

Google review

Aug 6, 2019

Terrible customer service, called june 28th to get a quote and was told to come into the store on monday to recieve a quote. Came in monday the 1st of july and told they what i needed. The guy took down my phone number, name and address to the site and said he would call me with the quote after he called to supplier. Never heard back. Called the 17th of july, said they didn't have any record of me asking for a quote. Okay, so come in the 26th after looking at another company. Gave them the same information about what i needed. Took the same information down as before but acted like I was an idiot for wanting to buy a brand they carried instead of another brand they have that he recommended. Now its august 6th, and still haven't heard anything. Guess my business isn't needed, so I ordered my material local in winfield and got a quote in office (while on speaker phone with supplier) and ordered in the same 30 minute window! Material will be in on friday and delivered instead of 2 months of asking for a quote.

CerebralAssassin1977

Google review

Apr 19, 2019

Nice people. Get you in and out but a hard place to get out of as its tucked away in a small corner with limited room for a full size truck.

Heartfelt Ministry

Google review

Dec 7, 2018

Next time I do work in the Charleston, WV area, I will never use this branch again. I live in TN and do work in other States and rely on ABC Supply for their continuing profesionalism that I have always experienced. This branch has a lot to learn in many areas of professionalism. I will call ABC Supply Headquarters in WI to further my complaint.

Sincerely
Fred w/ V.A.C.